Counseling Skills

Counselling skills 1.People skills 2.Convincing skills 3.Analyzing skills 4.Listening skills 5.Communication skills 6.problem-solving skills

People skills • People skills are behaviours,used face to face,that succeed in helping progress towards a useful outcome. • Your behaviour is the only part of you that other people can observe.

BEHAVIOUR

• SEEN BEHAVIOUR

• UNSEEN

THOUGHTS MOTIVES ATTITUDE FEELINGS

Can people skills be improved?

1.Powers of observation 2.Assertiveness approach

Verbal behaviour seeking ideas proposing suggesting disagreeing supporting explaining/clarifying difficulty stating

Visual behaviour anxious friendly confident aggressive/overbearing thoughtful

Convincing skills

How to Convince Someone to Believe in Something • •

• •

Those techniques are: Shaking His Existing Belief: The more assertive and confident you are while talking about your idea, the higher the possibility of shaking the other person's belief about that thing (given that he does not have much knowledge about it). Undermine His Knowledge Base: Even if you were confident while talking, the other person's knowledge base could act as a barrier to your ideas. You don’t need magic to do this, you just have to be ready with proper documentation and clues. The more clear your evidence is, the more you will be able to undermine his own knowledge base and so

How to Convince Someone to Believe in Something • Provide Proof for the Skeptic: • Contrary to common belief, skeptics can be made to believe in something new provided you have clear evidence to prove your idea. The more clues you can provide to strengthen your argument, the less skeptic the other person will be and so the easier he will be convinced. • Program His Subconscious Mind: • The subconscious mind can be programmed by repetition: the more a command is repeated, the more it can shake an already existing belief provided that either the conscious mind is absent or that the source of the idea is trusted.

How to Convince Someone to Believe in Something • Believing in Your Idea: • Do you notice that when a person really believes in an idea he usually takes it to the light? The entrepreneur who always believed that his idea is worthy usually succeeds in building a very good business. The more you believe in your idea the more confident and, most importantly, convincing you will be when talking about it. • Repetition and the Law of Attraction: • You can make the process of programming someone’s mind distributed over time, that is each time you meet him you talk a little about your idea then leave him. . For example, if you kept telling your friend that he is a poor driver, he may not believe you until he happens to have an accident. When this happens, he will

Communication skills

The Johari Window is a communication model that can be used to improve understanding between individuals within a team or in a group setting. Based on disclosure, self-disclosure and feedback, the Johari Window can also be used to improve a group's relationship with other groups

problem-solving skills

Problem-solving includes: 1.Using specified skills to identify the nature of a given situation or task. 2.Alternative methods for determining the appropriate solution 3.Applying guidelines for analyzing a task or problem in order to solve it.

Problem-Solving has six "phases": • 1.Consider the Task • What is the task? Legitimize it. How does it feel? What's the real problem? What's the best/worst/most probable result likely if we solve this problem? Who has ownership? State as a question.

2.Analysis -Why is it a problem? (Basic questions). -Break it down/component parts. -Force Field analysis (forces for -sustaining the problem/forces against/restraining the problem). -Generalize/exemplify. -Ask the Expert.

3.Generate Alternatives

Win/Win (consensus) Both/And Build up/synthesize Negative voting Focus on Agreements Back off

4.Implementation – Sharing leadership. – Keeping group together. – Concurrent evaluation. – Getting the job done

Evaluation Feedback . – Strengths/Weaknesses. – Improvements. – Feed-forward.