Copy Of Solution Manager Testl

Case

Expected results

Actual results

How to re-create

1 Team assignment

The ticket must have been assigned WM team. The component reads LE-WM

was assigned to SD team "NAFTA -SD / Mt Olive NJ 07828"

go to transaction LX03 and create 1079 a support message Also ticket 1094

2 created by

In transaction CRM_DNO_MONITOR, the column that says reported by should be the creator of the ticket.

For the tickets created by user IDs TAITEMS, SOUNDAD the reported by column always reads SOLMANBC3

1094, 1081, 1082 etc….

3

in the reported by column (in the fast entry tab) the user ID of the creator should be defaulted.

Its always blank (at least for the tickets created with user ID TAITEMS, SOUNDAD)

1094

4

The creation date of the ticket The creation date is not and the last changed date available should be visible in the "Fast Entry" tab

5

While in edit mode, under the actions drop down, the option email to creator appears twice. This is not consistent though

6 response

the latest response is listed at the bottom instead of on the top of the page 7 transaction CRMD_order

Ticket number

1082 All tickets

edit a ticket, Add a text to response, save and then go to actions and select "email to creator"

All tickets

all 1095/1096/1097

a

b

expected message informing sent email to creator email "prithvb" had been sent "Reported by" field not getting copied expected creator of message over to be shown in the field

c d

save functionality relevance of following fields 1) External ref. no. for "sold to party" 2) Product ID 801 User Menu

Document to be saved

Under Fast entry -> Reported by field is blank -creator of smt to be copied over Document could be saved after viewing the Error log

not clear Show menus, transaction based on roles

802 tx show all NAFTA tickets CRM_DNO_MONIT OR with variant YUSTICKETS 803 tx CRM_DNO_MONIT OR; select by business partner my team, colleagues, etc. 804 tx CRM_DNO_MONIT OR open

-email acknowledgement to be shown (even after sent over status in Transaction Options is enabled) -in case of delivery failure, email response time slow -10 min message to be shown

Some tx are showing up that user menu upon login do not work with current config tickets shown

show tickets assigned to criteria

none shown

show all tickets; same info in SM1 visible

only those with no person assigned shown; layout different

805 Send email to creator 806 Send email to creator

send email to creator subject message should read SM#... <subjct>

2 options in send email to creator show up auto send has correct subject line but needs to add space between ticket number and start of short text; if sent via email to creator action, subject line is different

1098 1098

Comments incorrect support team

created by column reports incorrect user i.e. solmanbc3

reported by field is empty- cannot reply

would not allow to save the processor creation date of ticket- where can we expect to find?

lists e-mail to creator twice

response is listed on bottom instead of on the top of the reply

status of email duplicated value had to be manually entered

please see ppt attachment test_case_80x.ppt FU 20080221 variant should not be based on BP#'s defined for NAFTA org - this variant would have to be maintained each time a new user is added. Should search by exclusion of EU / GAC tickets instead

please do not make the YPROCESSOR layout as your default - this has a filter; default layout set should like what it is in SM1 today

please see ppt attachment test_case_80x.ppt FU 20080221 please see ppt attachment test_case_80x.ppt FU 20080221