Communicating Feelings
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Communicating Feelings
Mehrabian's Rule (7% - 38% - 55% Rule)
• When people are communicating feelings and attitudes only 7% of the message is conveyed by the words they use, 38% is conveyed by tone of voice and 55% by body language.
Types of Communication •
Words + Tone of Voice + Body Language = Face-to-face Communication
•
•
Words + Tone of Voice = Voice Communication such as telephone
Words = Written communication such as e-mails and letters
Mehrabian's Rule (7% - 38% - 55% Rule)
• When people are communicating feelings and attitudes only 7% of the message is conveyed by the words they use, 38% is conveyed by tone of voice and 55% by body language.
Types of Communication •
Words + Tone of Voice + Body Language = Face-to-face Communication
•
•
Words + Tone of Voice = Voice Communication such as telephone
Words = Written communication such as e-mails and letters
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