Checklist For Sap Application Maintenance Estimation
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ACCELERATOR - SAP APPLICATION MAINTENANCE This is an accelerator for capturing & analysing pertinent information for estimating.
BASIS_ABAP_SECURITY_GENERAL
BASIS / WEB AS
SAP SECURITY
ABAP
GENERAL
Please fill in with available informa Description/ Total/ Remark
O/S
DB
SAP IS?
SAP NetWeaver Web AS
GUI
SAP PI/XI
Versions Patch / Support Pack level Date when last patch applied
Version Upgrades, if any in last 12 months Database Growth (GB/Month) Middleware Interfaces Synchronous Asynchronous
0
Incoming Outgoing Batch Jobs (SM37) Functional Technical ( Archiving, Housekeeping, Standard SAP)
© Steria Limited / 04/25/2009
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BASIS_ABAP_SECURITY_GENERAL
WorkProcesses (SM51) Dialog Background Enqueue Update Users Total SAP users Dialog System RFC Power Users Roles Single Composite Bespoke Programs/Objects
ABAP Reports
Incident Management System Total Incidents in last 3-6 months
© Steria Limited / 04/25/2009
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BASIS_ABAP_SECURITY_GENERAL
Severity 1 Incidents in last 3-6 months Severity 2 Incidents in last 3-6 months
Workload Assessment
BASIS
SAP Security
ABAP
hrs/ week spent upon user requests i.e. password changes, setting up new users, access & authorisation changes .. hrs/ week spent in advising business users on functionality within SAP hrs/week in handholding business users i.e. talking / taking them throuigh screens as and when they get stuck hrs/ week spent upon Service Requests i.e. Fixes, Minor CRs, Application of SAP Notes hrs/ week on Monitoring Application
© Steria Limited / 04/25/2009
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BASIS_ABAP_SECURITY_GENERAL
hrs/week on Manual Activity like manual batch runs, mop-ups, file uploads hrs/week on Major CRs hrs/ week on Maintaining Bespoke Programs
No. of CRs per month calling for Impact Assessment / deployment Role Changes since Go-Live New Roles since GoLive Environments (i.e. PRD, QAS, FOF, DEV ??) Transport Tool ( Name? if not SAP) No. of Transports/Month
SUPPORT HOURS
© Steria Limited / 04/25/2009
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BASIS_ABAP_SECURITY_GENERAL
MAINTENANCE RELEASES PLANNED
© Steria Limited / 04/25/2009
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BASIS_ABAP_SECURITY_GENERAL
ase fill in with available information SAP ERP SAP BW/BI
© Steria Limited / 04/25/2009
SAP CRM SAP SRM
EP
Page 7 of 50 / Version 1.0
BASIS_ABAP_SECURITY_GENERAL
© Steria Limited / 04/25/2009
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BASIS_ABAP_SECURITY_GENERAL
© Steria Limited / 04/25/2009
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BASIS_ABAP_SECURITY_GENERAL
© Steria Limited / 04/25/2009
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BASIS_ABAP_SECURITY_GENERAL
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BASIS_ABAP_SECURITY_GENERAL
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BASIS_ABAP_SECURITY_GENERAL
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BASIS_ABAP_SECURITY_GENERAL
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BASIS_ABAP_SECURITY_GENERAL
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BASIS_ABAP_SECURITY_GENERAL
© Steria Limited / 04/25/2009
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SAP ERP_SD_ MM_ FI_ CO_HR_PS_P_
SAP R/3 / SAP ERP / SAP ECC 6.0 Modules
FI
CO
SD
MM
HR
Age of Module Sub-Modules
AC, AR, AP, GL, BL, AA, CO, CO-PA
Sales, Billing
Chart of Accounts
CustomersSales Organization
Payroll,
Components No. of Users / Module / Sub-Module
Master Data Volumes/ Statistics Materials -
Employees-
Distribution ChannelsSales Orders Billing Documents
Bespoke Programs Interfaces to 3rd party
© Steria Limited / 04/25/2009
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SAP ERP_SD_ MM_ FI_ CO_HR_PS_P_
Integration to other SAP Modules / Applications
Workload Assessment hrs/ week spent in advising business users on functionality within SAP hrs/week in hand-holding business users i.e. talking / taking them throuigh screens as and when they get stuck hrs/ week spent upon Service Requests i.e. Fixes, Minor CRs, Application of SAP Notes hrs/ week on Monitoring Application hrs/week on Manual Activity like manual batch runs, mop-ups, file uploads hrs/week on Major CRs hrs/ week on Maintaining Bespoke Programs Incident Management Severity 1 Incidents in last 3-6 months Severity 2 Incidents in last 3-6 months Major CRs (> 5 Man-Days) in last 6 months
© Steria Limited / 04/25/2009
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SAP ERP_SD_ MM_ FI_ CO_HR_PS_P_
PS
PM
ProjectsNetworks-
PlantsOrder Types-
MilestonesWBS Elements
Notification Types Material TypesFloc Categories
PM
Flocs
© Steria Limited / 04/25/2009
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SAP ERP_SD_ MM_ FI_ CO_HR_PS_P_
© Steria Limited / 04/25/2009
Page 20 of 50 / Version 1.0
SAP CRM
SAP CRM DUE DILIGENCE SALES
SERVICE
MARKETING
E-Commerce
Interaction Center
Modules/Functionality Age of Module
Sub-Modules
Sales Planning & Forecasting, Sales Performance Management, Territory Management, Accounts & Contacts, Opportunity Management, Quotation & Order Management , Pricing & Contracts Incentive & Commission Management, Time & Travel
USE OF IPC - YES / NO Components No. of Users / Module / Sub-Module
Master Data Volumes/ Statistics
© Steria Limited / 04/25/2009
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SAP CRM
Bespoke Programs Interfaces to 3rd party Integration to other SAP Modules / Applications
Workload Assessment hrs/ week spent in advising business users on functionality within SAP hrs/week in hand-holding business users i.e. talking / taking them throuigh screens as and when they get stuck hrs/ week spent upon Service Requests i.e. Fixes, Minor CRs, Application of SAP Notes hrs/ week on Monitoring Application hrs/week on Manual Activity like manual batch runs, mop-ups, file uploads hrs/week on Major CRs hrs/ week on Maintaining Bespoke Programs Incident Management Severity 1 Incidents in last 3-6 months Severity 2 Incidents in last 3-6 months
© Steria Limited / 04/25/2009
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SAP CRM
Major CRs (> 5 Man-Days) in last 6 months
© Steria Limited / 04/25/2009
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SAP CRM
Business Communication Management
Channel Management
© Steria Limited / 04/25/2009
Mobile Applications
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SAP CRM
© Steria Limited / 04/25/2009
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SAP CRM
© Steria Limited / 04/25/2009
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SAP CRM
© Steria Limited / 04/25/2009
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SAP CRM
© Steria Limited / 04/25/2009
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SAP CRM
© Steria Limited / 04/25/2009
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SAP SRM
SAP SRM DUE DILIGENCE Purchasing Governance
Sourcing
Contract Management
Global Spend Analysis, Category Management , Compliance Management
Legal Contract Repository, Contract Authoring , Contract Central Sourcing Hub, Negotiation , Contract RFx / Auctioning, Bid Execution , Contract Evaluation & Awarding Monitoring
Collaborative Procurement
Modules/Functionality Age of Module
Sub-Modules
Components No. of Users / Module / Sub-Module
Master Data Volumes/ Statistics
Bespoke Programs Interfaces to 3rd party Integration to other SAP Modules / Applications
© Steria Limited / 04/25/2009
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SAP SRM
Workload Assessment hrs/ week spent in advising business users on functionality within SAP hrs/week in hand-holding business users i.e. talking / taking them throuigh screens as and when they get stuck hrs/ week spent upon Service Requests i.e. Fixes, Minor CRs, Application of SAP Notes hrs/ week on Monitoring Application hrs/week on Manual Activity like manual batch runs, mop-ups, file uploads hrs/week on Major CRs hrs/ week on Maintaining Bespoke Programs Incident Management Severity 1 Incidents in last 3-6 months Severity 2 Incidents in last 3-6 months Major CRs (> 5 Man-Days) in last 6 months
© Steria Limited / 04/25/2009
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SAP SRM
Supplier Collaboration
Supply Base Management
Supplier Identification & Onboarding, Supplier Development & Performance Management, Supplier Portfolio Management
© Steria Limited / 04/25/2009
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SAP SRM
© Steria Limited / 04/25/2009
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SAP SRM
© Steria Limited / 04/25/2009
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SAP SRM
© Steria Limited / 04/25/2009
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SAP SCM
SAP SCM Modules/Functionality Age of Module
Sub-Modules USE OF IPC - YES / NO Components No. of Users / Module / Sub-Module
Master Data Volumes/ Statistics
© Steria Limited / 04/25/2009
Page 36 of 50 / Version 1.0
SAP SCM
Bespoke Programs Interfaces to 3rd party Integration to other SAP Modules / Applications
Workload Assessment hrs/ week spent in advising business users on functionality within SAP hrs/week in hand-holding business users i.e. talking / taking them throuigh screens as and when they get stuck hrs/ week spent upon Service Requests i.e. Fixes, Minor CRs, Application of SAP Notes hrs/ week on Monitoring Application hrs/week on Manual Activity like manual batch runs, mop-ups, file uploads hrs/week on Major CRs hrs/ week on Maintaining Bespoke Programs Incident Management Severity 1 Incidents in last 3-6 months Severity 2 Incidents in last 3-6 months Major CRs (> 5 Man-Days) in last 6 months
© Steria Limited / 04/25/2009
Page 37 of 50 / Version 1.0
SAP SCM
© Steria Limited / 04/25/2009
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SAP SCM
© Steria Limited / 04/25/2009
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SAP SCM
© Steria Limited / 04/25/2009
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SAP SCM
© Steria Limited / 04/25/2009
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SAP SCM
© Steria Limited / 04/25/2009
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SAP SCM
© Steria Limited / 04/25/2009
Page 43 of 50 / Version 1.0
SAP SCM
© Steria Limited / 04/25/2009
Page 44 of 50 / Version 1.0
SAPBI
SAP BW / BI Modules/Functionality Age of Module
Sub-Modules USE OF IPC - YES / NO Components No. of Users / Module / Sub-Module
Master Data Volumes/ Statistics
Bespoke Programs Interfaces to 3rd party Integration to other SAP Modules / Applications
© Steria Limited / 04/25/2009
Page 45 of 50 / Version 1.0
SAPBI
Workload Assessment hrs/ week spent in advising business users on functionality within SAP hrs/week in hand-holding business users i.e. talking / taking them throuigh screens as and when they get stuck hrs/ week spent upon Service Requests i.e. Fixes, Minor CRs, Application of SAP Notes hrs/ week on Monitoring Application hrs/week on Manual Activity like manual batch runs, mop-ups, file uploads hrs/week on Major CRs hrs/ week on Maintaining Bespoke Programs Incident Management Severity 1 Incidents in last 3-6 months Severity 2 Incidents in last 3-6 months Major CRs (> 5 Man-Days) in last 6 months
© Steria Limited / 04/25/2009
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SAPBI
© Steria Limited / 04/25/2009
Page 47 of 50 / Version 1.0
SAPBI
© Steria Limited / 04/25/2009
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SAPBI
© Steria Limited / 04/25/2009
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SAPBI
© Steria Limited / 04/25/2009
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BASIS_ABAP_SECURITY_GENERAL
BASIS / WEB AS
SAP SECURITY
ABAP
GENERAL
Please fill in with available informa Description/ Total/ Remark
O/S
DB
SAP IS?
SAP NetWeaver Web AS
GUI
SAP PI/XI
Versions Patch / Support Pack level Date when last patch applied
Version Upgrades, if any in last 12 months Database Growth (GB/Month) Middleware Interfaces Synchronous Asynchronous
0
Incoming Outgoing Batch Jobs (SM37) Functional Technical ( Archiving, Housekeeping, Standard SAP)
© Steria Limited / 04/25/2009
Page 2 of 50 / Version 1.0
BASIS_ABAP_SECURITY_GENERAL
WorkProcesses (SM51) Dialog Background Enqueue Update Users Total SAP users Dialog System RFC Power Users Roles Single Composite Bespoke Programs/Objects
ABAP Reports
Incident Management System Total Incidents in last 3-6 months
© Steria Limited / 04/25/2009
Page 3 of 50 / Version 1.0
BASIS_ABAP_SECURITY_GENERAL
Severity 1 Incidents in last 3-6 months Severity 2 Incidents in last 3-6 months
Workload Assessment
BASIS
SAP Security
ABAP
hrs/ week spent upon user requests i.e. password changes, setting up new users, access & authorisation changes .. hrs/ week spent in advising business users on functionality within SAP hrs/week in handholding business users i.e. talking / taking them throuigh screens as and when they get stuck hrs/ week spent upon Service Requests i.e. Fixes, Minor CRs, Application of SAP Notes hrs/ week on Monitoring Application
© Steria Limited / 04/25/2009
Page 4 of 50 / Version 1.0
BASIS_ABAP_SECURITY_GENERAL
hrs/week on Manual Activity like manual batch runs, mop-ups, file uploads hrs/week on Major CRs hrs/ week on Maintaining Bespoke Programs
No. of CRs per month calling for Impact Assessment / deployment Role Changes since Go-Live New Roles since GoLive Environments (i.e. PRD, QAS, FOF, DEV ??) Transport Tool ( Name? if not SAP) No. of Transports/Month
SUPPORT HOURS
© Steria Limited / 04/25/2009
Page 5 of 50 / Version 1.0
BASIS_ABAP_SECURITY_GENERAL
MAINTENANCE RELEASES PLANNED
© Steria Limited / 04/25/2009
Page 6 of 50 / Version 1.0
BASIS_ABAP_SECURITY_GENERAL
ase fill in with available information SAP ERP SAP BW/BI
© Steria Limited / 04/25/2009
SAP CRM SAP SRM
EP
Page 7 of 50 / Version 1.0
BASIS_ABAP_SECURITY_GENERAL
© Steria Limited / 04/25/2009
Page 8 of 50 / Version 1.0
BASIS_ABAP_SECURITY_GENERAL
© Steria Limited / 04/25/2009
Page 9 of 50 / Version 1.0
BASIS_ABAP_SECURITY_GENERAL
© Steria Limited / 04/25/2009
Page 10 of 50 / Version 1.0
BASIS_ABAP_SECURITY_GENERAL
© Steria Limited / 04/25/2009
Page 11 of 50 / Version 1.0
BASIS_ABAP_SECURITY_GENERAL
© Steria Limited / 04/25/2009
Page 12 of 50 / Version 1.0
BASIS_ABAP_SECURITY_GENERAL
© Steria Limited / 04/25/2009
Page 13 of 50 / Version 1.0
BASIS_ABAP_SECURITY_GENERAL
© Steria Limited / 04/25/2009
Page 14 of 50 / Version 1.0
BASIS_ABAP_SECURITY_GENERAL
© Steria Limited / 04/25/2009
Page 15 of 50 / Version 1.0
BASIS_ABAP_SECURITY_GENERAL
© Steria Limited / 04/25/2009
Page 16 of 50 / Version 1.0
SAP ERP_SD_ MM_ FI_ CO_HR_PS_P_
SAP R/3 / SAP ERP / SAP ECC 6.0 Modules
FI
CO
SD
MM
HR
Age of Module Sub-Modules
AC, AR, AP, GL, BL, AA, CO, CO-PA
Sales, Billing
Chart of Accounts
CustomersSales Organization
Payroll,
Components No. of Users / Module / Sub-Module
Master Data Volumes/ Statistics Materials -
Employees-
Distribution ChannelsSales Orders Billing Documents
Bespoke Programs Interfaces to 3rd party
© Steria Limited / 04/25/2009
Page 17 of 50 / Version 1.0
SAP ERP_SD_ MM_ FI_ CO_HR_PS_P_
Integration to other SAP Modules / Applications
Workload Assessment hrs/ week spent in advising business users on functionality within SAP hrs/week in hand-holding business users i.e. talking / taking them throuigh screens as and when they get stuck hrs/ week spent upon Service Requests i.e. Fixes, Minor CRs, Application of SAP Notes hrs/ week on Monitoring Application hrs/week on Manual Activity like manual batch runs, mop-ups, file uploads hrs/week on Major CRs hrs/ week on Maintaining Bespoke Programs Incident Management Severity 1 Incidents in last 3-6 months Severity 2 Incidents in last 3-6 months Major CRs (> 5 Man-Days) in last 6 months
© Steria Limited / 04/25/2009
Page 18 of 50 / Version 1.0
SAP ERP_SD_ MM_ FI_ CO_HR_PS_P_
PS
PM
ProjectsNetworks-
PlantsOrder Types-
MilestonesWBS Elements
Notification Types Material TypesFloc Categories
PM
Flocs
© Steria Limited / 04/25/2009
Page 19 of 50 / Version 1.0
SAP ERP_SD_ MM_ FI_ CO_HR_PS_P_
© Steria Limited / 04/25/2009
Page 20 of 50 / Version 1.0
SAP CRM
SAP CRM DUE DILIGENCE SALES
SERVICE
MARKETING
E-Commerce
Interaction Center
Modules/Functionality Age of Module
Sub-Modules
Sales Planning & Forecasting, Sales Performance Management, Territory Management, Accounts & Contacts, Opportunity Management, Quotation & Order Management , Pricing & Contracts Incentive & Commission Management, Time & Travel
USE OF IPC - YES / NO Components No. of Users / Module / Sub-Module
Master Data Volumes/ Statistics
© Steria Limited / 04/25/2009
Page 21 of 50 / Version 1.0
SAP CRM
Bespoke Programs Interfaces to 3rd party Integration to other SAP Modules / Applications
Workload Assessment hrs/ week spent in advising business users on functionality within SAP hrs/week in hand-holding business users i.e. talking / taking them throuigh screens as and when they get stuck hrs/ week spent upon Service Requests i.e. Fixes, Minor CRs, Application of SAP Notes hrs/ week on Monitoring Application hrs/week on Manual Activity like manual batch runs, mop-ups, file uploads hrs/week on Major CRs hrs/ week on Maintaining Bespoke Programs Incident Management Severity 1 Incidents in last 3-6 months Severity 2 Incidents in last 3-6 months
© Steria Limited / 04/25/2009
Page 22 of 50 / Version 1.0
SAP CRM
Major CRs (> 5 Man-Days) in last 6 months
© Steria Limited / 04/25/2009
Page 23 of 50 / Version 1.0
SAP CRM
Business Communication Management
Channel Management
© Steria Limited / 04/25/2009
Mobile Applications
Page 24 of 50 / Version 1.0
SAP CRM
© Steria Limited / 04/25/2009
Page 25 of 50 / Version 1.0
SAP CRM
© Steria Limited / 04/25/2009
Page 26 of 50 / Version 1.0
SAP CRM
© Steria Limited / 04/25/2009
Page 27 of 50 / Version 1.0
SAP CRM
© Steria Limited / 04/25/2009
Page 28 of 50 / Version 1.0
SAP CRM
© Steria Limited / 04/25/2009
Page 29 of 50 / Version 1.0
SAP SRM
SAP SRM DUE DILIGENCE Purchasing Governance
Sourcing
Contract Management
Global Spend Analysis, Category Management , Compliance Management
Legal Contract Repository, Contract Authoring , Contract Central Sourcing Hub, Negotiation , Contract RFx / Auctioning, Bid Execution , Contract Evaluation & Awarding Monitoring
Collaborative Procurement
Modules/Functionality Age of Module
Sub-Modules
Components No. of Users / Module / Sub-Module
Master Data Volumes/ Statistics
Bespoke Programs Interfaces to 3rd party Integration to other SAP Modules / Applications
© Steria Limited / 04/25/2009
Page 30 of 50 / Version 1.0
SAP SRM
Workload Assessment hrs/ week spent in advising business users on functionality within SAP hrs/week in hand-holding business users i.e. talking / taking them throuigh screens as and when they get stuck hrs/ week spent upon Service Requests i.e. Fixes, Minor CRs, Application of SAP Notes hrs/ week on Monitoring Application hrs/week on Manual Activity like manual batch runs, mop-ups, file uploads hrs/week on Major CRs hrs/ week on Maintaining Bespoke Programs Incident Management Severity 1 Incidents in last 3-6 months Severity 2 Incidents in last 3-6 months Major CRs (> 5 Man-Days) in last 6 months
© Steria Limited / 04/25/2009
Page 31 of 50 / Version 1.0
SAP SRM
Supplier Collaboration
Supply Base Management
Supplier Identification & Onboarding, Supplier Development & Performance Management, Supplier Portfolio Management
© Steria Limited / 04/25/2009
Page 32 of 50 / Version 1.0
SAP SRM
© Steria Limited / 04/25/2009
Page 33 of 50 / Version 1.0
SAP SRM
© Steria Limited / 04/25/2009
Page 34 of 50 / Version 1.0
SAP SRM
© Steria Limited / 04/25/2009
Page 35 of 50 / Version 1.0
SAP SCM
SAP SCM Modules/Functionality Age of Module
Sub-Modules USE OF IPC - YES / NO Components No. of Users / Module / Sub-Module
Master Data Volumes/ Statistics
© Steria Limited / 04/25/2009
Page 36 of 50 / Version 1.0
SAP SCM
Bespoke Programs Interfaces to 3rd party Integration to other SAP Modules / Applications
Workload Assessment hrs/ week spent in advising business users on functionality within SAP hrs/week in hand-holding business users i.e. talking / taking them throuigh screens as and when they get stuck hrs/ week spent upon Service Requests i.e. Fixes, Minor CRs, Application of SAP Notes hrs/ week on Monitoring Application hrs/week on Manual Activity like manual batch runs, mop-ups, file uploads hrs/week on Major CRs hrs/ week on Maintaining Bespoke Programs Incident Management Severity 1 Incidents in last 3-6 months Severity 2 Incidents in last 3-6 months Major CRs (> 5 Man-Days) in last 6 months
© Steria Limited / 04/25/2009
Page 37 of 50 / Version 1.0
SAP SCM
© Steria Limited / 04/25/2009
Page 38 of 50 / Version 1.0
SAP SCM
© Steria Limited / 04/25/2009
Page 39 of 50 / Version 1.0
SAP SCM
© Steria Limited / 04/25/2009
Page 40 of 50 / Version 1.0
SAP SCM
© Steria Limited / 04/25/2009
Page 41 of 50 / Version 1.0
SAP SCM
© Steria Limited / 04/25/2009
Page 42 of 50 / Version 1.0
SAP SCM
© Steria Limited / 04/25/2009
Page 43 of 50 / Version 1.0
SAP SCM
© Steria Limited / 04/25/2009
Page 44 of 50 / Version 1.0
SAPBI
SAP BW / BI Modules/Functionality Age of Module
Sub-Modules USE OF IPC - YES / NO Components No. of Users / Module / Sub-Module
Master Data Volumes/ Statistics
Bespoke Programs Interfaces to 3rd party Integration to other SAP Modules / Applications
© Steria Limited / 04/25/2009
Page 45 of 50 / Version 1.0
SAPBI
Workload Assessment hrs/ week spent in advising business users on functionality within SAP hrs/week in hand-holding business users i.e. talking / taking them throuigh screens as and when they get stuck hrs/ week spent upon Service Requests i.e. Fixes, Minor CRs, Application of SAP Notes hrs/ week on Monitoring Application hrs/week on Manual Activity like manual batch runs, mop-ups, file uploads hrs/week on Major CRs hrs/ week on Maintaining Bespoke Programs Incident Management Severity 1 Incidents in last 3-6 months Severity 2 Incidents in last 3-6 months Major CRs (> 5 Man-Days) in last 6 months
© Steria Limited / 04/25/2009
Page 46 of 50 / Version 1.0
SAPBI
© Steria Limited / 04/25/2009
Page 47 of 50 / Version 1.0
SAPBI
© Steria Limited / 04/25/2009
Page 48 of 50 / Version 1.0
SAPBI
© Steria Limited / 04/25/2009
Page 49 of 50 / Version 1.0
SAPBI
© Steria Limited / 04/25/2009
Page 50 of 50 / Version 1.0
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