Chapter I.docx

CHAPTER I ASSUMPTION The researcher assumes that some customer service did not use internet for their transactions. 

Some customer service use internet connection for their transaction most of the time.

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This study was conducted to know if a call center agent has an enough knowledge to his/her work.

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To know how much internet connection important for their job.

Significance of the Study Customer Service – they will found out how much internet connection used. Society – to be able for the society to know if the internet connection was important for the customer services. Future researcher – For the next researcher, this study can be their basis for the related issue of their research. School – to be able to know what’s the important of internet for the customer service. Teacher - to know why customer service is using internet. Students – to be able to know what is the importance of customer service.

Scope and Limitation Our research does not cover the following: 

Why losing signal

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What does customer service do

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Their time to work and time for their out Our research covers the following

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Why customer services use internet for their transaction

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What are the advantages for having an internet connection

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In what aspect Internet connection can help their work possible.

Definition of terms : Customer service – The assistance and advice provided by a company to those people who buy or use its products or services. Transaction - An instance of buying or selling something; a business deal. Relevant - Closely connected or appropriate to what is being done or considered. Internet connection - The Internet is a global wide area network that connects computer systems across the world. Client – A person or organization using the services of a lawyer or other professional

person or company. Product- An article or substance that is manufactured or refined for sale.

Service-The action of helping or doing work for someone.

CUSTOMER SERVICE RELATED JOBS THAT ARE USING INTERNET CONNECTION MOST OF TNHE TIME FOR THEIR SERVICE AND TRANSACTION

SUBMITTED TO: AMA COMPUTER COLLEGE LAS PI