Business Process Modelling
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Business Process Modeling Introduction to ARIS Methodolgy
Agenda z What’s in modeling ? z Situation today z Objectives of Process Management z ARIS Framework and methods z ARIS suite of products z Live demo
Page 2
Example of models
Page 3
Why do we need models? z Visualization
Visualize final situation Show relationships between “objects” z Complexity management
Focus on one aspect at a time Reuse patterns/objects z Communication
Standard symbols Go in details
Page 4
What’s in business process modeling? z Business models are excellent communication devices z Business professionals can model alternatives before committing z Business models are key element for designing physical IT architectures z Closing the communication gap between IT and business
Page 5
Business Process model address important issues z
How Does It All Fit Together?
z
Models Process Interrelationships
z
Will It Work?
z
Simulates Alternative Realities
z
What Do We Need?
z
Provides Resource Requirements
z
How Do We Do It?
z
Externalizes Rules and Flow from IT
z
Who Can Do It?
z
Defines Roles
z
How Important Is It?
z
Defines Priorities
z
Where Does It Go?
z
Intelligently Routes Work
z
Who’s Overloaded?
z
Balances Queues
z
How Did We Do?
z
Provides Workflow Statistics
Page 6
Situation today z Economical situation: back to the basics
Globalisation Cost reduction Merge/Acquisition Performance z IT situation
Decentralized/centralized Web services/BPML Integration Multiple platform
Page 7
Business Process complexity is increasing
Page 8
How well do we know our processes? Questions : What ? Ë Content
Services
Services
Products
Products
Money Transactions
Money Transactions
Information / Knowledge
Suppliers
Information / Knowledge
Money Transactions
Products
How ? Ë Technology Ë Organisation
Services
Partner
Information / Knowledge Enterprise
Page 9
Customers
Objectives of Business Process Management Quality z Aligning added-value with the client's interests z Lowering the incidence of mistakes
Costs
Time
z Avoidance of nonproductive activities
z Reduction of waiting times
z Optimize resources usage
z Time to market
Page 10
z Reduce delivery time
Objectives of Business Process Management z Description of the business processes, business data... z Modeling of business processes beyond functional boundaries and company boundaries z Revealing weak points in existing organisational and process structure z Clear definition of responsibilities
Transparency of business processes
Page 11
The Process Repository foundation Strategic Management Measures & Standards
Process Best Practices
Process Management
Activity Based Costing
Other: Training Procedures Etc.
Process Repository Process Dictionary
Process Storage
Operational Data Store(s) Page 12
Companies In Transition Implementation of ERP, SCM and CRM Software Implementation of E-Business Solutions Process Performance Monitoring Activity Based Cost Calculation Knowledge Management E-Business Engineering Workflow BPR
Effect Change Processes with reference to Business Processes
Business Reality Page 13
The vision for continuous improvements Op timi zation
ARIS
(e)Business Process Engineering
(e)Business Process Controlling
Process Performance Manager
t en
tio n
a
ARIS for mySAP.com
su rem ent
Im plem
ARIS 6 Collaborative Suite (e)Business Process Execution
Page 14
a e M
ARIS PPM
Methodology & tools
z A modeling tool is more than a drawing tool
Aris is a framework for describing company structures, processes and business application systems Aris is process oriented and allows business process design, analysis implementation and optimization.
Page 15
What is a business Processes A few definitions: z A business process is a collection of activities that takes one or more kinds of input and creates an output that is of value to the customer [Hammer and Champy 1993]. z Processes represent the flow of work and information throughout the business [BOMSIG 1995]
Page 16
Disadvantages of non-standardized language
Page 17
Business Process Components Events trigger functions
Functions generate events
Customer Order Received
Confirmation of Customer Order
Order Confirmation Created
Event
Function
Event
Page 18
Trace Order
Feedback Received
Function
Event
Production Plan
Production Plan Created
Function
Event
Business Process Components Data
Data is processed in the functions
Production Data
Data Customer Data
Trace Order
Feedback Received
Data Customer Order Received
Confirmation of Customer Order
Order Confirmation Created
Resources
Production Plan
Page 19
Production Plan Created
Business Process Components Employee
Mrs. Müller
Production Data
Employees are responsible for functions Customer Data
Customer Order Received
Confirmation of Customer Order
Trace Order
Order Confirmation Created
Feedback Received
Resources
Production Plan
Mr. Schmidt
Employee
Employee Page 20
Mr. Meyer
Production Plan Created
Business Process Components Organisational Unit
Production
Mrs. Müller
Production Data
Employees belong to organisational units Customer Data
Customer Order Received
Sales
Confirmation of Customer Order
Trace Order
Order Confirmation Created
Feedback Received
Resources
Production Plan
Mr. Schmidt
Organisational Unit Organisational Unit Page 21
Production Planing
Mr. Meyer
Production Plan Created
Business Process Components Product/ Service
Functions create and process services Mrs. Müller
Production
Product/ Service Customer Order
Production Data
Customer Order
Trace Order
Feedback Received
Product/ Service Customer Data
Customer Order Confirmation
Product/ Service Customer Order Received
Sales
Confirmation of Customer Order
Order Confirmation Created
Mr. Schmidt
Production Planing
Page 22
Resources
Production Plan
Production Plan
Production Plan Created
Mr. Meyer
Reduction in Complexity via View Formation Data View Data
Event
Function
Event
Function
Function View
Org. Unit
Employee
Organisation View
Product/service
Product / Service View Page 23
ARIS Views
Data View What information is important? (ie.: Customer, Supplier, Product, Material Calculation) Organisational View
Function View Which functions will be performed? (ie.: Production Plan Creation, Order Processing)
Organization View Which organizational units exist? (ie.: Purchasing, Sales, Accounts)
Process View The relationship between data, functions and organizational units
Data View
Process View
Product / Service View
Product/Service View Which products/services are important? (ie.: checked order, customer invoice)
Page 24
Function View
Integration Method Management Materials administration Scheduling
Sales
Purchasing
Inquiry is received
Quotation
Inquiry
Inquiry
Sales processing
Inquiry processing
Sales
Inquiry is processed Customer
Customer quotation
Customer inquiry
Customer quotation
Quotation Inquiry processing processing Check Credit rating
Quotation processing
Customer order
Determine delivery date
ARIS leading the way towards Business Process Management ARIS = Architecture of Integrated Information Systems Framework concept to describe companies and application software Developed by Prof. Dr. A.-W. Scheer Uses standard modeling methods Concentrates on the business process Effective in all areas: independent of the number of departments, the size of the company or the available software
Page 26
ARIS Drill down possibilities
Risk Diagram
Organizational Chart
Overview Core processes
Level 1
Value Chain Diagram
Main processes
Level 2
Value Chain Diagram
Processes
Level 3 eEPC
Page 27
Function Allocation Diagram
KPI Allocation Diagram
Why ARIS ? Gartner Research April 2002
Aris
ARIS extends its position as „the far and away leader in the BPR tool market“ (Gartner Group) Page 28
Architecture of ARIS MS Windows Platform
ARIS Toolset
ARIS Simulation
JAVA Platform
ARIS Easy Design
ARIS for mySAP. mySAP.com
ARIS ABC
ARIS Web Publisher
ARIS Application Server RDBMS
3 tier Architecture
(e.g. Oracle) Database system
Page 29
Web Designer
Internet/ Intranet/ Extranet
Web enabling
ARIS Web Designer - Scenario ARIS
• ARIS Toolset
Application
3 tier Architecture
Server
• ARIS Easy Design LAN
Common Repository
Database system
Internet
RDBMS (e.g. Oracle)
Web enabled Page 30
ARIS 6 - Collaborative Suite
ARIS Web Designer
ARIS PPM
ARIS ABC
ARIS Toolset
ARIS Easy Design
ARIS Web Publisher
ARIS BSC
ARIS Simulation
QM Scout Page 31
ARIS for mySAP.com
SAP RBE Scout
ARIS Web Publisher: Online process documents
Page 32
ARIS Web Publisher z Role based access for a working knowledge management z Fast, worldwide communication of your business processes via the Internet or Intranet z Web based user interface for quick comprehension and employee acceptance z Overcomes constraints in terms of time and space regarding information distribution z Paperless rollout of business process documentation z Fast, clear implementation of new processes
Page 33
ARIS Web Publisher
Page 34
Direct access on important documents
Sales 2000
Even for Lotus Notes, SAP R/3 as well as any application.
Page 35
Fast feedback to the right adress
Page 36
ARIS Web Designer - Benefits Very easy handling
Hundreds of users on one Repository Thin client
ARIS Web
Platform independent
Client
Easy installation/ distribution
World wide distributed business modeling Specific tools for different user groups
Feedback / Attribute editing
Graphical modeling Table modeling Page 37
Web Designer : Web Based modeling tool
Page 38
ARIS Toolset : Unique process analysis tool
Page 39
Graphical Analysis Functions Graphical Graphical analysis analysis of of goal goal accomplishment accomplishment and and of of all all defined defined KPI KPI (Managment (Managment View) View)
Page 40
Page 41
Agenda z What’s in modeling ? z Situation today z Objectives of Process Management z ARIS Framework and methods z ARIS suite of products z Live demo
Page 2
Example of models
Page 3
Why do we need models? z Visualization
Visualize final situation Show relationships between “objects” z Complexity management
Focus on one aspect at a time Reuse patterns/objects z Communication
Standard symbols Go in details
Page 4
What’s in business process modeling? z Business models are excellent communication devices z Business professionals can model alternatives before committing z Business models are key element for designing physical IT architectures z Closing the communication gap between IT and business
Page 5
Business Process model address important issues z
How Does It All Fit Together?
z
Models Process Interrelationships
z
Will It Work?
z
Simulates Alternative Realities
z
What Do We Need?
z
Provides Resource Requirements
z
How Do We Do It?
z
Externalizes Rules and Flow from IT
z
Who Can Do It?
z
Defines Roles
z
How Important Is It?
z
Defines Priorities
z
Where Does It Go?
z
Intelligently Routes Work
z
Who’s Overloaded?
z
Balances Queues
z
How Did We Do?
z
Provides Workflow Statistics
Page 6
Situation today z Economical situation: back to the basics
Globalisation Cost reduction Merge/Acquisition Performance z IT situation
Decentralized/centralized Web services/BPML Integration Multiple platform
Page 7
Business Process complexity is increasing
Page 8
How well do we know our processes? Questions : What ? Ë Content
Services
Services
Products
Products
Money Transactions
Money Transactions
Information / Knowledge
Suppliers
Information / Knowledge
Money Transactions
Products
How ? Ë Technology Ë Organisation
Services
Partner
Information / Knowledge Enterprise
Page 9
Customers
Objectives of Business Process Management Quality z Aligning added-value with the client's interests z Lowering the incidence of mistakes
Costs
Time
z Avoidance of nonproductive activities
z Reduction of waiting times
z Optimize resources usage
z Time to market
Page 10
z Reduce delivery time
Objectives of Business Process Management z Description of the business processes, business data... z Modeling of business processes beyond functional boundaries and company boundaries z Revealing weak points in existing organisational and process structure z Clear definition of responsibilities
Transparency of business processes
Page 11
The Process Repository foundation Strategic Management Measures & Standards
Process Best Practices
Process Management
Activity Based Costing
Other: Training Procedures Etc.
Process Repository Process Dictionary
Process Storage
Operational Data Store(s) Page 12
Companies In Transition Implementation of ERP, SCM and CRM Software Implementation of E-Business Solutions Process Performance Monitoring Activity Based Cost Calculation Knowledge Management E-Business Engineering Workflow BPR
Effect Change Processes with reference to Business Processes
Business Reality Page 13
The vision for continuous improvements Op timi zation
ARIS
(e)Business Process Engineering
(e)Business Process Controlling
Process Performance Manager
t en
tio n
a
ARIS for mySAP.com
su rem ent
Im plem
ARIS 6 Collaborative Suite (e)Business Process Execution
Page 14
a e M
ARIS PPM
Methodology & tools
z A modeling tool is more than a drawing tool
Aris is a framework for describing company structures, processes and business application systems Aris is process oriented and allows business process design, analysis implementation and optimization.
Page 15
What is a business Processes A few definitions: z A business process is a collection of activities that takes one or more kinds of input and creates an output that is of value to the customer [Hammer and Champy 1993]. z Processes represent the flow of work and information throughout the business [BOMSIG 1995]
Page 16
Disadvantages of non-standardized language
Page 17
Business Process Components Events trigger functions
Functions generate events
Customer Order Received
Confirmation of Customer Order
Order Confirmation Created
Event
Function
Event
Page 18
Trace Order
Feedback Received
Function
Event
Production Plan
Production Plan Created
Function
Event
Business Process Components Data
Data is processed in the functions
Production Data
Data Customer Data
Trace Order
Feedback Received
Data Customer Order Received
Confirmation of Customer Order
Order Confirmation Created
Resources
Production Plan
Page 19
Production Plan Created
Business Process Components Employee
Mrs. Müller
Production Data
Employees are responsible for functions Customer Data
Customer Order Received
Confirmation of Customer Order
Trace Order
Order Confirmation Created
Feedback Received
Resources
Production Plan
Mr. Schmidt
Employee
Employee Page 20
Mr. Meyer
Production Plan Created
Business Process Components Organisational Unit
Production
Mrs. Müller
Production Data
Employees belong to organisational units Customer Data
Customer Order Received
Sales
Confirmation of Customer Order
Trace Order
Order Confirmation Created
Feedback Received
Resources
Production Plan
Mr. Schmidt
Organisational Unit Organisational Unit Page 21
Production Planing
Mr. Meyer
Production Plan Created
Business Process Components Product/ Service
Functions create and process services Mrs. Müller
Production
Product/ Service Customer Order
Production Data
Customer Order
Trace Order
Feedback Received
Product/ Service Customer Data
Customer Order Confirmation
Product/ Service Customer Order Received
Sales
Confirmation of Customer Order
Order Confirmation Created
Mr. Schmidt
Production Planing
Page 22
Resources
Production Plan
Production Plan
Production Plan Created
Mr. Meyer
Reduction in Complexity via View Formation Data View Data
Event
Function
Event
Function
Function View
Org. Unit
Employee
Organisation View
Product/service
Product / Service View Page 23
ARIS Views
Data View What information is important? (ie.: Customer, Supplier, Product, Material Calculation) Organisational View
Function View Which functions will be performed? (ie.: Production Plan Creation, Order Processing)
Organization View Which organizational units exist? (ie.: Purchasing, Sales, Accounts)
Process View The relationship between data, functions and organizational units
Data View
Process View
Product / Service View
Product/Service View Which products/services are important? (ie.: checked order, customer invoice)
Page 24
Function View
Integration Method Management Materials administration Scheduling
Sales
Purchasing
Inquiry is received
Quotation
Inquiry
Inquiry
Sales processing
Inquiry processing
Sales
Inquiry is processed Customer
Customer quotation
Customer inquiry
Customer quotation
Quotation Inquiry processing processing Check Credit rating
Quotation processing
Customer order
Determine delivery date
ARIS leading the way towards Business Process Management ARIS = Architecture of Integrated Information Systems Framework concept to describe companies and application software Developed by Prof. Dr. A.-W. Scheer Uses standard modeling methods Concentrates on the business process Effective in all areas: independent of the number of departments, the size of the company or the available software
Page 26
ARIS Drill down possibilities
Risk Diagram
Organizational Chart
Overview Core processes
Level 1
Value Chain Diagram
Main processes
Level 2
Value Chain Diagram
Processes
Level 3 eEPC
Page 27
Function Allocation Diagram
KPI Allocation Diagram
Why ARIS ? Gartner Research April 2002
Aris
ARIS extends its position as „the far and away leader in the BPR tool market“ (Gartner Group) Page 28
Architecture of ARIS MS Windows Platform
ARIS Toolset
ARIS Simulation
JAVA Platform
ARIS Easy Design
ARIS for mySAP. mySAP.com
ARIS ABC
ARIS Web Publisher
ARIS Application Server RDBMS
3 tier Architecture
(e.g. Oracle) Database system
Page 29
Web Designer
Internet/ Intranet/ Extranet
Web enabling
ARIS Web Designer - Scenario ARIS
• ARIS Toolset
Application
3 tier Architecture
Server
• ARIS Easy Design LAN
Common Repository
Database system
Internet
RDBMS (e.g. Oracle)
Web enabled Page 30
ARIS 6 - Collaborative Suite
ARIS Web Designer
ARIS PPM
ARIS ABC
ARIS Toolset
ARIS Easy Design
ARIS Web Publisher
ARIS BSC
ARIS Simulation
QM Scout Page 31
ARIS for mySAP.com
SAP RBE Scout
ARIS Web Publisher: Online process documents
Page 32
ARIS Web Publisher z Role based access for a working knowledge management z Fast, worldwide communication of your business processes via the Internet or Intranet z Web based user interface for quick comprehension and employee acceptance z Overcomes constraints in terms of time and space regarding information distribution z Paperless rollout of business process documentation z Fast, clear implementation of new processes
Page 33
ARIS Web Publisher
Page 34
Direct access on important documents
Sales 2000
Even for Lotus Notes, SAP R/3 as well as any application.
Page 35
Fast feedback to the right adress
Page 36
ARIS Web Designer - Benefits Very easy handling
Hundreds of users on one Repository Thin client
ARIS Web
Platform independent
Client
Easy installation/ distribution
World wide distributed business modeling Specific tools for different user groups
Feedback / Attribute editing
Graphical modeling Table modeling Page 37
Web Designer : Web Based modeling tool
Page 38
ARIS Toolset : Unique process analysis tool
Page 39
Graphical Analysis Functions Graphical Graphical analysis analysis of of goal goal accomplishment accomplishment and and of of all all defined defined KPI KPI (Managment (Managment View) View)
Page 40
Page 41
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