Business And It Alignment: David Johnson Market Segment Manager, Service And Asset Management

Business and IT Alignment David Johnson Market Segment Manager, Service and Asset Management

“However beautiful the strategy, you should occasionally look at the results.” --Winston Churchill

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Opportunity

• Aligning IT with the business means: – Changing rapidly to support new business opportunities – Driving out wasted time and inefficiency – Driving out hidden costs – Avoiding unnecessary complexity

• Altiris solutions save time, cut costs and eliminate waste

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History

• • • •

IT is evolving along a well-worn path Other industries have shown the way Continuous improvement is the key Reduced costs, measurable ROI

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The Deming Cycle and ITIL

Act Take appropriate action

Determine goals and targets

Determine methods to reach goals Engage in education & Ttaining

Check the effects of implementation

Check

Plan

Implement work

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Do

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Examples of Removing Wasted Time and Effort

• • • •

Just-in-time manufacturing Automated OS migration and deployment Integrated asset management Elimination of application integration points

“If you have always done it that way, it is probably wrong.” --Charles Kettering, inventor

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CIO Priorities

Source: Gartner

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Applying These Concepts to IT • Configuration Management Database (CMDB) • IT Service Management • IT Asset Management

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1.) Delivering Projects that Enable Business Growth • CMDB • IT Service Management • IT Asset Management

“Companies that systematically manage the lifecycle of their IT assets will reduce the cost per asset by as much as 30 percent during the first year, and between 5 percent and 10 percent annually during the next five years (0.8 probability).” --Gartner, F. Obrien, Life Cycle Management Underpins IT Asset Management

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2.) Linking Business and IT Strategies and Plans • Provides data necessary for decision-making • Faster mergers, better integration LINKING BUSINESS AND IT • Understand the cost of services

“As IT transforms itself into a service provider, it has gradually assembled islands of infrastructure domains, which offer views that represent business services. Having built these views, IT now must rely on new tools that enable a better understanding of the impact of change. “ --Gartner, Ronni Colville, Configuration Management Broadens IT Reach in IT Operations

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3.) Building Business Skills in the IS Organization •ITIL •Exposure to external knowledge and methods APPLYING METRICS •Transfer of Information

“Inventory data is the foundation of many IT service management processes, so it is imperative to have an accurate baseline and manage changes to the inventory as they occur.” --Gartner, P. Adams

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Continuous Improvement for IT • Identify the services that you provide – Not just e-mail or general ledger – Employee on-boarding and off-boarding – Software requests

• Build the process in the tools – V1  V2  V3

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Forrester Wave™: Service Desk Management

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2006 Forrester Wave - ITAM

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Continuous Improvement for IT • Identify the services that you provide – Not just e-mail or general ledger – Employee on-boarding and off-boarding – Software requests

• Build the process in the tools – V1  V2  V3

© Altiris Inc.

DISCOVER. CONTROL. COMPLY.

History

• • • •

IT is evolving along a well-worn path Other industries have shown the way Continuous improvement is the key Reduced costs, measurable ROI

© Altiris Inc.

DISCOVER. CONTROL. COMPLY.