Bizzx News Spring06 Vol.1(1): Performance Is Everything

BizzXcel - Linking capabilities to strategies for enterprise performance

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BizzXcel - Linking capabilities to strategies for enterprise performance

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Performance Improvement Plan

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Key focus areas and build-up sequencing Management System & Controls

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Value-Driven Marketing

Disciplined Sale Process

Customer Service

Fulfillment Operations

Critical business components and characteristics Value Assessment Activity Inventory Rationalization Project Controls Revision/Refresh

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Value Proposition Content Element Balance Total Program

Value Alignment Sales Targeting Funnel Mgt Account Planning Support

Moments of Truth Order Life-Cycle Gaps

- Operations - Delivery - Billing - Sales - After-Market - Claims

Cost Structure Value-Add Not Backdoor Improve - Service - Profitability - Responsiveness

Technology support:applications & infrastructure Planning & Control Applications

Marketing & Business Analytics Software

Sales-Force Management & Support

Total Order Management

Order Fulfillment Execution

Technology Infrastructure Rationalization and Implementation

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