Balachander Sd Trng[1]
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CertifiedFunctional
S.BALACHANDER
D9,West Trinity Acres Sarjapur Road Ambalipura Bangalore Mobile: +91 97417 55700 om
Email:[email protected]
Work Experience Over 9 years of functional experience in Sales & Distribution, Servicing, Software Training, Advertising, Marketing and Building & Monitoring franchisee networks and 5+ Years of experience in SAP SD Consulting.
Currently working in IBM India. Worked for SIEMENS BUSINESS SERVICES, Thailand (Feb 2006 – May ‘07). Worked for HP (Hewlett Packard Global Delivery India Centre), Bangalore, India (Jan 2003 to Jan 2006).
Involved in software training, expanded the organization from single center to a network of over forty centers in TamilNadu in a span of two years through aggressive marketing for IFGace, Pvt. Ltd. (November 1997 to June 2002). Involved in sales & marketing, by providing solutions for customer's office communication needs and safety requirements for B.N. Equipments (Oct 1992 to June 1997).
Education
Certified Consultant in Sales & Distribution module of SAP – Version 4.6 August 2002 to Sep 2002.
Completed the overview course GTS 100 on Global Trade services module Completed TBW10 course in SAP BW.
Completed 2 modules in APICS and certified in BSC module. ITIL Certified Consultant. Bachelor of Engg. In Electronics & Communication from Vijayanagar Engg. College, Bellary. October 1987 – October 1991.
Completed HSC at Sainik School, Amaravathinagar, and Coimbatore Page 1 of 10
CertifiedFunctional April 1986
Awards and Achievements Got the Spot award from HP for consistent customer deliveries. Reduced the number of tickets from 100 tickets a month to 50 tickets a month, in the upfront area by PROACTIVE monitoring and by introducing early warning systems. Introduced a new process for call assignment, which eliminated the discrepancies during the ticket allotment process inside the team. Given an e award by the Asia Pacific, HP Services IT Manager in Singapore, for Critical Year end support to the customer, which involves millions of dollars in Revenue in NOV ‘04. Got the Technology Solutions Group (TSG) worldwide Q2 quarterly recognition award from ANN LIVERMOORE, EVP, HP, and TSG in May ‘05.
Technical and Soft Skills
Proficient in MS-Office & Windows. Knowledge in HP UNIX. Strong problem solving, analytical and communication skills. A very good team member and can lead teams with multiple tasks. Quality conscious, flexible and customer focused. Self-motivated cheerful person with very good communication and excellent inter personal skills.
Summary of SAP experience Conducted several training internal programs on SAP S&D in HP and Siemens Lead teams and handled complicated projects. Worked in Rollouts, implementations and Production support, familiar with end-to-end support process Strong knowledge in entire SD process. Strong knowledge in Pricing with variant pricing. Developed a complex Variant Pricing requirement with new alternate calculation types and alternate condition base values. Developed several reports in SD. Done requirement analysis and implemented new business process in SD. Handled entire user training for SD module. Good knowledge in order cost controlling. Knowledge in CO module from SD perspective. Worked on Project Systems and integration with SD on project driven Sales orders and WBS elements. Configured different output requirements and handled EDI related issues in SD. Configured different Order types, Item categories, Item category groups and Copy control. Worked on product hierarchy. Good Knowledge in Billing, Billing Plans and integration with FI. Worked on contract processing, creating new Contract types and master contracts. Configured action dates and action date rules for different contract types. Created new incompletion procedures for orders, deliveries and Billing.
Page 2 of 10
CertifiedFunctional
Configured different schedule lines for PTO, PTS and PTO 3rd Party and integration with MM
and PP on the same. Worked on LSMW and created new LSMW for uploading number ranges. Good knowledge in SAP Business Warehouse (BW). Created new process chains. Created Update rules and Transfer rules in BW. Monitor data loading and analyze data loading failures in BW. Done data reconciliation with R/3 and BW. Creating new jobs, monitoring jobs and handling issues related to job failures. Good integration knowledge in CO, MM and PS. Knowledge in Debugging.
Project Experience IBM India Pvt ltd.
Nov ’07 to Till date
Huntsmann & Textile effects Client: Huntsmann Period: Nov ’07 to till date Role: Team Lead
This is an implementation Project for Huntsmann and Textile Effects, Belgium. We have started from the blue print and identified gaps and currently in the Realization Phase. Textile effects has Standard order processing, Scheduling agreements, cash order, credit and Debit memo, Return order processing and contract processing.
IBM India Pvt Ltd May ’07 to Nov ‘07
SAP Fast track Training Project
Client : IBM India Pvt Ltd Period : May ’07 to Present Role : Team lead Team Size: 6 This is a project for new domain hires and Fresh hires from the B-schools. This project follows the real implementation lifecycle in a project, starting from As-is & to-be process mapping, business process blueprinting, realization, testing and Go live. I guided the team for achieving the project goals and led the team discussions. I Trained the project team members on SAP R/3 SD and various integration aspects of SAP SD with MM, FI and PP. I handled 2 batches during this period. Siemens Business Services (Thailand) Feb 2006 – May ‘07
Page 3 of 10
CertifiedFunctional
MISS SPIRIDON (BW) Rollout for Asia Pacific region
Client Employer Period Role Team Size
: Siemens Limited : Siemens Business Services, Thailand : July 2006 to present : Logistics Lead : 3 members
Responsibility • • • • • • •
Responsible for the implementation of the LOGISTICS MODULE in MISS Spiridon Rollout for Asia pacific region. Perform data loads in the Logistics Cube. Monitor data loads into all the Logistics cubes and ODS. Analyze the data load errors. Create new Update rules and transfer rules. Created new Process chains for data loads. Performed data reconciliation for the logistics cubes.
Draka Rollout project for Philippines
Client Employer Period Role Team Size •
: Draka Philippines Limited : Siemens Business Services, Thailand : May 2006 to June 2006 : SD Lead : 3 members
Draka Philippines is a company manufacturing copper cables with insulation. Draka Holding is a Dutch company with its head quarters at Amsterdam. They are the 5th largest cable manufacturer in the world. The company has already implemented SAP in Amsterdam and SAP was rolled out in Draka Philippines based on the original template.
Responsibility • • • • • •
Gathered requirements to set up the organizational structure. Prepared the training documents and conducted user training and workshops. Defined the sales order processing and determined the legal requirements to be applied during the Billing processing. Determined the output requirements during the Sales order, delivery and billing processing. Determined the customer master requirements for the Rollout. Designed new reports based on the legal requirements in Philippines.
Implementation of Variant Pricing for A&D BU in Siemens
Client Employer Period Role Team Size
•
: Siemens Limited : Siemens Business Services, Thailand : April` 2006 : SD Lead : 3 members
Siemens India Ltd wanted to implement variant pricing in SO and printing of characteristics in PO for their A&D Business Unit as they wanted to purchase
Page 4 of 10
CertifiedFunctional some materials from PTO 3rd party and implement some complex pricing scenario arising out of it.
Responsibility • • • • •
Gathered all necessary input for the setup of organizational structures in SAP R/3 modules Sales and Distribution (SD) and Logistics Execution (LE). Coordination with MM for the purchase order printout to include the characteristics from the SO. Setup the entire process, testing and documenting the same. Creating new, item category groups, Item categories, Copy control. Adding new condition types in the pricing procedure and defining the requirement for new alternate calculation types and condition base values.
Implementation of SPI for DDIT (Siemens Subsidiary)
Client: Siemens Limited Employer: Siemens Business Services, Thailand Period : Feb 2006 to Mar 2006 Role : SD Lead Team Size: 5 members
•
DDIT is primarily into manufacturing of industrial steam turbines with manufacturing unit and office in India located at Baroda. As per the SIEMENS Ltd. Corporate Secretariat, DDIT was merged with SIEMENS Ltd. PG-I division with effect from 1st April. Prior to the merger, DDIT was a separate Company – a 100% subsidiary of SL & are currently on SAP R/3H FRONTEND 4.6 CAL mainly using PS,SD,MM & FI/CO modules.
•
The Company wanted to implement SPIRIDON coupled with Country India version (CIN) with effect from 01.04.06.
Responsibility • • • • •
Gathered all necessary input for the setup of organizational structures in SAP R/3 modules Sales and Distribution (SD) and Logistics Execution (LE). Gathered information about legal requirements to be applied during Billing in the Sales Logistics process of Spiridon ASP Define the Spiridon processes that will be used by each Business Unit in the Company. Gather required information for the tax determination in sales order processing based on the country’s legal tax regulations. Mapped the requirements gathered onto SAP.
HP GDIC, (CMM 5 Company) Jun 2003 to Jan 2006 (Hewlett Packard Global Delivery India Center)
HPS-IT AP/GBIT – Asia Pacific
Client Employer
: Hewlett Packard Asia Pacific Pte. Ltd. (HPS-IT), Singapore : HP GDIC.
Page 5 of 10
CertifiedFunctional
Period Role Team size Version
: June’03 to Jan 2006 : Domain Lead – Contracts Admin and PII Area : 11 : SAP R/3 4.7, HP-UX 3K, HP-UX 9K (UNIX)
•
This is SAP integration project of HP and Compaq - Asia Pacific region (GIS System).
•
HPS caters to the after-sales support to HP products. HPS-IT is the IT division of HPS with responsibilities to provide core IT services in the areas of Architecture, Technology, Infrastructure Services and Strategy & Planning. SD module basically involved Contract Management and Project Management.
Responsibility
•
As a domain lead of Sales and Distribution team, responsibilities included:
•
Providing Support for various SAP related services offered by HP Asia Pacific for 14 countries in the APAC Region - Order Management System (OMS) and close to 2600 users in all these countries.
•
Regional Integration Testing of all the ABAP developments related to integration and updating the Knowledge base.
•
Post go-live support of current business processes involved resolution of problems within the Turn around Time (TAT) linked to the priority of the call. 90% issues resolved well before the TAT.
•
Handled SAP Workflow, which relates to the renewal of the contracts automatically and making the necessary changes to the contracts (which is done by the GBC team in Chennai) and then sent back to the contract administrator for further processing with the customer and there by ensure continuous revenue generation for HPSIT.
•
Resolution of problems in the Sales and Distribution area covered the following: Product related issues, Process related issues, Billing Plans, Billing and Billing aborts, Pricing issues (includes variant pricing), Analyzing the root cause of all issues, DOR Related problems, Configuration and Account Determination.
•
Maintaining Support and Sustenance of Add-on modules and their integration with SAP.
•
Setup and monitored background jobs and created variants for the job.
•
Most of the materials used in HPS IT are configurable materials. So, has a basic understanding of the variant configuration.
•
Providing User Training and preparing training manuals.
Page 6 of 10
CertifiedFunctional •
Interacting with OM Specialists, to solve the problem and to train them in the Sales & Distribution area.
•
Preparing process documents.
•
Involved in preparing the quality document for BS15000 certification. We are the first organization (project) to get BS15000 certification in India.
•
Analyze the root cause of the problems and provide solution in time.
•
Knowledge of working in CRM tool like clarify.
•
Knowledge of Debugging.
•
Domain lead for the Services Upfront Solution and brought down the calls from close to 100 calls a month to around 50 calls a month, by some proactive works.
•
Services Upfront is a solution, which captures all the upfront contractual obligations of the customers, for the entire Asia Pacific region. This is a very critical area in the HPSIT, where in the revenue impact each day would be running to millions of dollars. Services Upfront Enables the link with all the HP Order fulfillment Systems Contractual Obligation is created in Services SAP Structure Installed base – contains Equipment, functional locations, group contracts etc
The File Processing Service receives the Invoices/Shipments file from ordering systems. The files from the originating system, is processed through Sorter, Preprocessor subsystems and reformats files to load the Services to SAP as Upfront Contracts. The services upfront, enables Contract Administrators and the Sales team to provide continual support to customer and workout automated renewal procedures
IGSO SWOP deployment
Client Employer Environment Duration Team Size Role
: : : : : :
Hewlett-Packard IGSO, USA HP Globalsoft Windows XP, SAP 4.6c June 2003 to March 2004 50 SD Consultant
Project Summary
Page 7 of 10
CertifiedFunctional •
Integrated Global Supply Operations (IGSO) is a global organization and community within HPS Customer Support that provides integrated professional services; software and hardware supply chain solutions that fulfill HP Services customer needs.
•
The purpose of this project was to obsolete legacy systems and bring the transaction processes within SAP 4.6c
Responsibility • • • • • • • • •
System study and design. Involved in BRD Reviews (Business Requirement Documents). Prepared ADD's (Application Design Documents) for SAP Sales and Distribution module, specific to warranty obligations and programs of HPS. Designed BPP's (Business Process Procedures). Design and development of applications using SAP technologies. Configuration of warranty identifiers and related pricing procedure. Participate in testing, deployment and post deployment support. Documentation for any support and logical flow processes required Involved in end user training.
COMPASS/MPC Data Migration Project
Client Employer Period Role Team size Version
•
: Hewlett Packard Inc., Boston : HP GDIC. : Jan’03 till May’03 : SAP Technical Consultant : 15 : SAP R/3 4.6C
The Tool helps to migrate Projects and associated business objects from 3.1i system to 4.6C system. MPC data migration involves Project driven Sales Orders, Purchase Requisitions, Purchase orders and FI Balances. Complete migration of a Project and its related objects using Remote Function Calls (RFCs) to trigger Function modules in the 4.6C system for upload of data. The Function modules in turn use a combination of BAPI’s and BDC’s for upload in the 4.6C system.
Responsibility • • • • • • • •
Involved in the design process of the project. Evolved the strategy for the Migration of the Sales Orders. Interacted with the Technical team for the development of migration program of the Sales orders. Performing Unit testing and Integration testing for the developed ABAP objects. Developed different scenarios for the testing. To ensure all Design and Development efforts meets Defined Quality Standards Assigning development related tasks to the technical team members. Communicating between end users, team Members and higher-level managers.
Page 8 of 10
CertifiedFunctional
Functional experience details Manager Marketing, IFG-ace Pvt. Ltd Nov ’97 – Jun ‘02 Joined the company and was responsible for developing the company from a single center to a network of Forty centers in a span of two years.
Channel Partner Development and Maintenance Formed the basic principles, policies and the necessary regulations. The operations were continuously monitored and regulated for efficient functioning of the franchisee network. Increased the turnover from 2.5million INR to 25millionINR in three years.
Designed application formats for the franchisee enrolment and the reporting formats that need to be received from the franchisees on a time-to-time basis. Interacted with and motivated the franchisees on a regular basis by conducting meeting of the franchisees and through regular visits to the training centers. Partner, B.N. Equipments
Oct ‘92 – Nov ‘97
Experience in sales and marketing of office communication equipments, fire extinguisher and other office automation products.
Established a client base of over 300 companies, which covered both North Arcot Ambedkar District and Thiruvannamalai District.
Led, guided, monitored and helped a sales team of 6 people to achieve their targets.
Interacted with various clients from initiation to providing solutions, after sales service and further interaction with clients for future sales needs. Conducted road shows and different marketing campaigns for the products.
Other Credentials
Has been a regular member in the school Volleyball, Hockey and Football teams.
Was the Vice Captain of the Volleyball team, which won the runners up trophy in the Inter Zonal Competition among the Sainik Schools.
Is a member of Indian Junior Chamber and attended several Leadership Development Programs conducted by the Indian Junior Chamber.
Conducted several training programs in schools, colleges and some corporate houses on topics like Time Management and Human Relations.
Attended a five days Management Development Program on "Information Technology for Sustainable Competitive Advantage" at the IIM, Lucknow.
Page 9 of 10
CertifiedFunctional Personal Details
Date of Birth: 23rd November, 1968 Marital Status: Married Passport No.: E 4428893 References – Would be provided on request.
Page 10 of 10
S.BALACHANDER
D9,West Trinity Acres Sarjapur Road Ambalipura Bangalore Mobile: +91 97417 55700 om
Email:[email protected]
Work Experience Over 9 years of functional experience in Sales & Distribution, Servicing, Software Training, Advertising, Marketing and Building & Monitoring franchisee networks and 5+ Years of experience in SAP SD Consulting.
Currently working in IBM India. Worked for SIEMENS BUSINESS SERVICES, Thailand (Feb 2006 – May ‘07). Worked for HP (Hewlett Packard Global Delivery India Centre), Bangalore, India (Jan 2003 to Jan 2006).
Involved in software training, expanded the organization from single center to a network of over forty centers in TamilNadu in a span of two years through aggressive marketing for IFGace, Pvt. Ltd. (November 1997 to June 2002). Involved in sales & marketing, by providing solutions for customer's office communication needs and safety requirements for B.N. Equipments (Oct 1992 to June 1997).
Education
Certified Consultant in Sales & Distribution module of SAP – Version 4.6 August 2002 to Sep 2002.
Completed the overview course GTS 100 on Global Trade services module Completed TBW10 course in SAP BW.
Completed 2 modules in APICS and certified in BSC module. ITIL Certified Consultant. Bachelor of Engg. In Electronics & Communication from Vijayanagar Engg. College, Bellary. October 1987 – October 1991.
Completed HSC at Sainik School, Amaravathinagar, and Coimbatore Page 1 of 10
CertifiedFunctional April 1986
Awards and Achievements Got the Spot award from HP for consistent customer deliveries. Reduced the number of tickets from 100 tickets a month to 50 tickets a month, in the upfront area by PROACTIVE monitoring and by introducing early warning systems. Introduced a new process for call assignment, which eliminated the discrepancies during the ticket allotment process inside the team. Given an e award by the Asia Pacific, HP Services IT Manager in Singapore, for Critical Year end support to the customer, which involves millions of dollars in Revenue in NOV ‘04. Got the Technology Solutions Group (TSG) worldwide Q2 quarterly recognition award from ANN LIVERMOORE, EVP, HP, and TSG in May ‘05.
Technical and Soft Skills
Proficient in MS-Office & Windows. Knowledge in HP UNIX. Strong problem solving, analytical and communication skills. A very good team member and can lead teams with multiple tasks. Quality conscious, flexible and customer focused. Self-motivated cheerful person with very good communication and excellent inter personal skills.
Summary of SAP experience Conducted several training internal programs on SAP S&D in HP and Siemens Lead teams and handled complicated projects. Worked in Rollouts, implementations and Production support, familiar with end-to-end support process Strong knowledge in entire SD process. Strong knowledge in Pricing with variant pricing. Developed a complex Variant Pricing requirement with new alternate calculation types and alternate condition base values. Developed several reports in SD. Done requirement analysis and implemented new business process in SD. Handled entire user training for SD module. Good knowledge in order cost controlling. Knowledge in CO module from SD perspective. Worked on Project Systems and integration with SD on project driven Sales orders and WBS elements. Configured different output requirements and handled EDI related issues in SD. Configured different Order types, Item categories, Item category groups and Copy control. Worked on product hierarchy. Good Knowledge in Billing, Billing Plans and integration with FI. Worked on contract processing, creating new Contract types and master contracts. Configured action dates and action date rules for different contract types. Created new incompletion procedures for orders, deliveries and Billing.
Page 2 of 10
CertifiedFunctional
Configured different schedule lines for PTO, PTS and PTO 3rd Party and integration with MM
and PP on the same. Worked on LSMW and created new LSMW for uploading number ranges. Good knowledge in SAP Business Warehouse (BW). Created new process chains. Created Update rules and Transfer rules in BW. Monitor data loading and analyze data loading failures in BW. Done data reconciliation with R/3 and BW. Creating new jobs, monitoring jobs and handling issues related to job failures. Good integration knowledge in CO, MM and PS. Knowledge in Debugging.
Project Experience IBM India Pvt ltd.
Nov ’07 to Till date
Huntsmann & Textile effects Client: Huntsmann Period: Nov ’07 to till date Role: Team Lead
This is an implementation Project for Huntsmann and Textile Effects, Belgium. We have started from the blue print and identified gaps and currently in the Realization Phase. Textile effects has Standard order processing, Scheduling agreements, cash order, credit and Debit memo, Return order processing and contract processing.
IBM India Pvt Ltd May ’07 to Nov ‘07
SAP Fast track Training Project
Client : IBM India Pvt Ltd Period : May ’07 to Present Role : Team lead Team Size: 6 This is a project for new domain hires and Fresh hires from the B-schools. This project follows the real implementation lifecycle in a project, starting from As-is & to-be process mapping, business process blueprinting, realization, testing and Go live. I guided the team for achieving the project goals and led the team discussions. I Trained the project team members on SAP R/3 SD and various integration aspects of SAP SD with MM, FI and PP. I handled 2 batches during this period. Siemens Business Services (Thailand) Feb 2006 – May ‘07
Page 3 of 10
CertifiedFunctional
MISS SPIRIDON (BW) Rollout for Asia Pacific region
Client Employer Period Role Team Size
: Siemens Limited : Siemens Business Services, Thailand : July 2006 to present : Logistics Lead : 3 members
Responsibility • • • • • • •
Responsible for the implementation of the LOGISTICS MODULE in MISS Spiridon Rollout for Asia pacific region. Perform data loads in the Logistics Cube. Monitor data loads into all the Logistics cubes and ODS. Analyze the data load errors. Create new Update rules and transfer rules. Created new Process chains for data loads. Performed data reconciliation for the logistics cubes.
Draka Rollout project for Philippines
Client Employer Period Role Team Size •
: Draka Philippines Limited : Siemens Business Services, Thailand : May 2006 to June 2006 : SD Lead : 3 members
Draka Philippines is a company manufacturing copper cables with insulation. Draka Holding is a Dutch company with its head quarters at Amsterdam. They are the 5th largest cable manufacturer in the world. The company has already implemented SAP in Amsterdam and SAP was rolled out in Draka Philippines based on the original template.
Responsibility • • • • • •
Gathered requirements to set up the organizational structure. Prepared the training documents and conducted user training and workshops. Defined the sales order processing and determined the legal requirements to be applied during the Billing processing. Determined the output requirements during the Sales order, delivery and billing processing. Determined the customer master requirements for the Rollout. Designed new reports based on the legal requirements in Philippines.
Implementation of Variant Pricing for A&D BU in Siemens
Client Employer Period Role Team Size
•
: Siemens Limited : Siemens Business Services, Thailand : April` 2006 : SD Lead : 3 members
Siemens India Ltd wanted to implement variant pricing in SO and printing of characteristics in PO for their A&D Business Unit as they wanted to purchase
Page 4 of 10
CertifiedFunctional some materials from PTO 3rd party and implement some complex pricing scenario arising out of it.
Responsibility • • • • •
Gathered all necessary input for the setup of organizational structures in SAP R/3 modules Sales and Distribution (SD) and Logistics Execution (LE). Coordination with MM for the purchase order printout to include the characteristics from the SO. Setup the entire process, testing and documenting the same. Creating new, item category groups, Item categories, Copy control. Adding new condition types in the pricing procedure and defining the requirement for new alternate calculation types and condition base values.
Implementation of SPI for DDIT (Siemens Subsidiary)
Client: Siemens Limited Employer: Siemens Business Services, Thailand Period : Feb 2006 to Mar 2006 Role : SD Lead Team Size: 5 members
•
DDIT is primarily into manufacturing of industrial steam turbines with manufacturing unit and office in India located at Baroda. As per the SIEMENS Ltd. Corporate Secretariat, DDIT was merged with SIEMENS Ltd. PG-I division with effect from 1st April. Prior to the merger, DDIT was a separate Company – a 100% subsidiary of SL & are currently on SAP R/3H FRONTEND 4.6 CAL mainly using PS,SD,MM & FI/CO modules.
•
The Company wanted to implement SPIRIDON coupled with Country India version (CIN) with effect from 01.04.06.
Responsibility • • • • •
Gathered all necessary input for the setup of organizational structures in SAP R/3 modules Sales and Distribution (SD) and Logistics Execution (LE). Gathered information about legal requirements to be applied during Billing in the Sales Logistics process of Spiridon ASP Define the Spiridon processes that will be used by each Business Unit in the Company. Gather required information for the tax determination in sales order processing based on the country’s legal tax regulations. Mapped the requirements gathered onto SAP.
HP GDIC, (CMM 5 Company) Jun 2003 to Jan 2006 (Hewlett Packard Global Delivery India Center)
HPS-IT AP/GBIT – Asia Pacific
Client Employer
: Hewlett Packard Asia Pacific Pte. Ltd. (HPS-IT), Singapore : HP GDIC.
Page 5 of 10
CertifiedFunctional
Period Role Team size Version
: June’03 to Jan 2006 : Domain Lead – Contracts Admin and PII Area : 11 : SAP R/3 4.7, HP-UX 3K, HP-UX 9K (UNIX)
•
This is SAP integration project of HP and Compaq - Asia Pacific region (GIS System).
•
HPS caters to the after-sales support to HP products. HPS-IT is the IT division of HPS with responsibilities to provide core IT services in the areas of Architecture, Technology, Infrastructure Services and Strategy & Planning. SD module basically involved Contract Management and Project Management.
Responsibility
•
As a domain lead of Sales and Distribution team, responsibilities included:
•
Providing Support for various SAP related services offered by HP Asia Pacific for 14 countries in the APAC Region - Order Management System (OMS) and close to 2600 users in all these countries.
•
Regional Integration Testing of all the ABAP developments related to integration and updating the Knowledge base.
•
Post go-live support of current business processes involved resolution of problems within the Turn around Time (TAT) linked to the priority of the call. 90% issues resolved well before the TAT.
•
Handled SAP Workflow, which relates to the renewal of the contracts automatically and making the necessary changes to the contracts (which is done by the GBC team in Chennai) and then sent back to the contract administrator for further processing with the customer and there by ensure continuous revenue generation for HPSIT.
•
Resolution of problems in the Sales and Distribution area covered the following: Product related issues, Process related issues, Billing Plans, Billing and Billing aborts, Pricing issues (includes variant pricing), Analyzing the root cause of all issues, DOR Related problems, Configuration and Account Determination.
•
Maintaining Support and Sustenance of Add-on modules and their integration with SAP.
•
Setup and monitored background jobs and created variants for the job.
•
Most of the materials used in HPS IT are configurable materials. So, has a basic understanding of the variant configuration.
•
Providing User Training and preparing training manuals.
Page 6 of 10
CertifiedFunctional •
Interacting with OM Specialists, to solve the problem and to train them in the Sales & Distribution area.
•
Preparing process documents.
•
Involved in preparing the quality document for BS15000 certification. We are the first organization (project) to get BS15000 certification in India.
•
Analyze the root cause of the problems and provide solution in time.
•
Knowledge of working in CRM tool like clarify.
•
Knowledge of Debugging.
•
Domain lead for the Services Upfront Solution and brought down the calls from close to 100 calls a month to around 50 calls a month, by some proactive works.
•
Services Upfront is a solution, which captures all the upfront contractual obligations of the customers, for the entire Asia Pacific region. This is a very critical area in the HPSIT, where in the revenue impact each day would be running to millions of dollars. Services Upfront Enables the link with all the HP Order fulfillment Systems Contractual Obligation is created in Services SAP Structure Installed base – contains Equipment, functional locations, group contracts etc
The File Processing Service receives the Invoices/Shipments file from ordering systems. The files from the originating system, is processed through Sorter, Preprocessor subsystems and reformats files to load the Services to SAP as Upfront Contracts. The services upfront, enables Contract Administrators and the Sales team to provide continual support to customer and workout automated renewal procedures
IGSO SWOP deployment
Client Employer Environment Duration Team Size Role
: : : : : :
Hewlett-Packard IGSO, USA HP Globalsoft Windows XP, SAP 4.6c June 2003 to March 2004 50 SD Consultant
Project Summary
Page 7 of 10
CertifiedFunctional •
Integrated Global Supply Operations (IGSO) is a global organization and community within HPS Customer Support that provides integrated professional services; software and hardware supply chain solutions that fulfill HP Services customer needs.
•
The purpose of this project was to obsolete legacy systems and bring the transaction processes within SAP 4.6c
Responsibility • • • • • • • • •
System study and design. Involved in BRD Reviews (Business Requirement Documents). Prepared ADD's (Application Design Documents) for SAP Sales and Distribution module, specific to warranty obligations and programs of HPS. Designed BPP's (Business Process Procedures). Design and development of applications using SAP technologies. Configuration of warranty identifiers and related pricing procedure. Participate in testing, deployment and post deployment support. Documentation for any support and logical flow processes required Involved in end user training.
COMPASS/MPC Data Migration Project
Client Employer Period Role Team size Version
•
: Hewlett Packard Inc., Boston : HP GDIC. : Jan’03 till May’03 : SAP Technical Consultant : 15 : SAP R/3 4.6C
The Tool helps to migrate Projects and associated business objects from 3.1i system to 4.6C system. MPC data migration involves Project driven Sales Orders, Purchase Requisitions, Purchase orders and FI Balances. Complete migration of a Project and its related objects using Remote Function Calls (RFCs) to trigger Function modules in the 4.6C system for upload of data. The Function modules in turn use a combination of BAPI’s and BDC’s for upload in the 4.6C system.
Responsibility • • • • • • • •
Involved in the design process of the project. Evolved the strategy for the Migration of the Sales Orders. Interacted with the Technical team for the development of migration program of the Sales orders. Performing Unit testing and Integration testing for the developed ABAP objects. Developed different scenarios for the testing. To ensure all Design and Development efforts meets Defined Quality Standards Assigning development related tasks to the technical team members. Communicating between end users, team Members and higher-level managers.
Page 8 of 10
CertifiedFunctional
Functional experience details Manager Marketing, IFG-ace Pvt. Ltd Nov ’97 – Jun ‘02 Joined the company and was responsible for developing the company from a single center to a network of Forty centers in a span of two years.
Channel Partner Development and Maintenance Formed the basic principles, policies and the necessary regulations. The operations were continuously monitored and regulated for efficient functioning of the franchisee network. Increased the turnover from 2.5million INR to 25millionINR in three years.
Designed application formats for the franchisee enrolment and the reporting formats that need to be received from the franchisees on a time-to-time basis. Interacted with and motivated the franchisees on a regular basis by conducting meeting of the franchisees and through regular visits to the training centers. Partner, B.N. Equipments
Oct ‘92 – Nov ‘97
Experience in sales and marketing of office communication equipments, fire extinguisher and other office automation products.
Established a client base of over 300 companies, which covered both North Arcot Ambedkar District and Thiruvannamalai District.
Led, guided, monitored and helped a sales team of 6 people to achieve their targets.
Interacted with various clients from initiation to providing solutions, after sales service and further interaction with clients for future sales needs. Conducted road shows and different marketing campaigns for the products.
Other Credentials
Has been a regular member in the school Volleyball, Hockey and Football teams.
Was the Vice Captain of the Volleyball team, which won the runners up trophy in the Inter Zonal Competition among the Sainik Schools.
Is a member of Indian Junior Chamber and attended several Leadership Development Programs conducted by the Indian Junior Chamber.
Conducted several training programs in schools, colleges and some corporate houses on topics like Time Management and Human Relations.
Attended a five days Management Development Program on "Information Technology for Sustainable Competitive Advantage" at the IIM, Lucknow.
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CertifiedFunctional Personal Details
Date of Birth: 23rd November, 1968 Marital Status: Married Passport No.: E 4428893 References – Would be provided on request.
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