August 2009 Status Report

Information Technology Activity and Status Report August 2009

Announcements for Faculty and Staff Meetings Contact Information Technology Anytime Support Desk Available 24 hours a day, 7 days a week (310) 506-HELP (4357) Tech Central Payson Library, 2nd Floor Mon. - Fri. 9am - Noon Sat. 1pm - 5pm (310) 506-4811 Office of the Chief Information Officer (310) 506-4501 Request IT Services http://services.pepperdine.edu/it /forms

Anywhere Storage Now Available for Pepperdine Community. One gigabyte of online storage space is now available for all faculty, staff, and students. In addition to storing documents, the software will allow file sharing and collaboration. To access your storage, visit http://storage.pepperdine.edu and log in using your Pepperdine user name and password or click on the Storage icon in the WaveNet portal at http://wavenet.pepperdine.edu Nolij. Pepperdine’s New Imaging System Launches this August. Nolij is being used throughout the University to manage new files including student and alumni records. Pepperdine IT has converted nearly all 5.5 million documents previously stored in Stellent into Nolij (pronounced “knowledge”) and the staff is now testing an application that will allow all form data in Nolij to be processed through the Connection to Community (C2C) portal and for a status log to be generated. This application will allow record changes to be scanned into Nolij and automatically update the C2C database. Seaver College Admission will soon receive a newly-developed applicant check-list system that will use the application being tested by the IT staff to allow users to make updates directly in the Nolij interface. Nolij will automatically convert those updates for the C2C portal. To learn more about how to use Nolij, email Danna Gianforte at [email protected] or call 310-506-4642. CDW-G Discount Increase. Pepperdine IT has renewed its volume pricing agreement with CDW-G, an online warehouse for technology products. The Pepperdine community can now receive larger discounts on items such as desktop computers, laptops, data storage, and memory. In addition, they will receive FREE lowest-ground freight shipping on all orders within the 48 contiguous United States. These discounts are extended to personal purchases as well.
For your technology needs, shop online at www.cdwg.com/pepperdine.

Information Technology Activity and Status Report, August 2009

Manufacturers typically list this as 802.11a/g or 802.11a/g/n. Contact Tech Central for assistance with ordering computer equipment at http://services.pepperdine.edu/techcentral/ or call extension 4527. Pepperdine IT Summer Initiatives. Attached to this report is a list of summer projects. For more details about a particular project, contact the appropriate IT director listed on the chart.


Faculty Support and Services Sakai Pilot Launched at Pepperdine. Sakai, an alternative learning management system to Blackboard, is being piloted this fall by several Pepperdine faculty and instructors. Thirteen members of the Pepperdine University community, including eight faculty members representing all five schools, attended the annual Sakai conference this July in Boston to learn more about Sakai and to discuss implementation of the Sakai pilot at Pepperdine. The Pepperdine IT Technology and Learning group continues to work directly with faculty members who have expressed interest in piloting Sakai this fall. The group is assisting faculty with course site setup and hands-on training. The group will continue to research best practices to better meet faculty members’ needs. Sakai support and tutorials for faculty and students are available online at http://tinyurl.com/pepsakai. In addition, school and IT support staff have received training in Sakai so that they can better assist faculty and students. Please use these staff members as a resource. If you are unsure who your school and IT support staff are, contact Gerard Flynn. Look for future notices about faculty training, Sakai screencast tutorials, and enhanced online documentation this fall. If you or your department is interested in learning more about Sakai or would like to participate in the Sakai pilot next spring, contact Gerard Flynn via email at [email protected] or call x7264. Learning Management Systems Study Initiated. Pepperdine IT Technology and Learning is conducting a study regarding faculty’s use and satisfaction with learning management systems (LMS) such as Blackboard and Sakai. In addition to exploring current faculty usage of the systems, suggestions are being collected regarding LMS features desired by faculty and instructors. A faculty survey was administered in spring 2009 regarding the level of satisfaction with the LMS used by Pepperdine faculty; there were 181 respondents. Feedback from this survey will be used to develop recommendations for the larger study. For more information regarding the LMS study, or to find out how you or your department can participate, contact Gerard Flynn via email at [email protected] or call x7264. Blackboard Upgrade Postponed. With the introduction of the Sakai pilot this fall and the significant feature changes that come with the Blackboard 9 upgrade, Pepperdine IT is postponing this upgrade until next spring. Faculty Training Report. As part of an ongoing effort to support faculty, Technology and Learning worked with Dr. Joy Asamen of the Graduate School of Education and Psychology (GSEP) to develop the layout and structure of an effective wiki space for the education and psychology divisions to share and post their program reports and academic evidence. In addition, the team trained a senior GSEP administrator in the use of Google Apps at Pepperdine. At the Graziadio School of Business and Management, Technology and Learning provided Excel training for office staff that covered features such as highlight duplicates, remove duplicates, sorting, and filtering. This training will help the staff to quickly and effectively clean and use data extracted from C2C for their programmatic needs. Faculty Training Events Offered this Fall. The fall training schedule for faculty and instructors is being developed. Topics will include: Sakai in 60 Minutes, Sakai Gradebook, Blackboard in 30 Minutes,

Information Technology Activity and Status Report, August 2009

Blackboard Grade Center, Elluminate, and Turnitin. An email with training registration information will be circulated in mid-August to department chairs. Please encourage faculty to review the offerings and to register immediately. If there is a desire for a technology training topic that is not listed in the new schedule, contact Gerard Flynn via email at [email protected] or call x7264. Online Course Evaluation Project Underway. For the past year, the University has been piloting online course evaluations; each school is currently at a different stage of testing and implementation. This summer, GSEP and the School of Law conducted their own online evaluations with the course evaluation vendor. The vendor is set to release a new tool in August that will allow C2C data files to be automatically uploaded into the online course evaluation system. This tool will make it easier for the academic community to set up their own online evaluations.

Student Services GoPrint Installed for Students. The GoPrint application has been installed on all University copier/printers in public areas that primarily serve students, such as the libraries and computer labs. Students can now print directly to copier/printers on their campuses. University Transcripts and Enrollment Verification System Updated. Students can now place orders for University transcripts and enrollment verification letters via a link in the C2C portal. To access the link, log into WaveNet, click on “Academic Resources,” and then click on “Academic Services.” Next, click on “National Student Clearinghouse,” followed by “NSC,” and select the desired document. New Convocation System Assessment Underway. Pepperdine IT is working with Student Affairs, to design a new application to manage Convocation attendance and reporting. An assessment is underway to determine if the application should be added to C2C or created as a custom web application. Student Judicial Action System Migration in Progress. Pepperdine IT’s Information Services and Connection to Community teams are helping Student Affairs migrate their files to a new webbased judicial action system, which will provide better tracking and reporting features.

Infrastructure, System, and Networking Updates Elkins/AC/RAC Remodel Underway. The IT staff continues to support the remodeling of the academic buildings in the center of the Malibu Campus. IT staff are preparing the network, infrastructure, wireless services, and audio/visual equipment for the buildings. New classroom technology is currently being installed in the recently remodeled classrooms in the Rockwell Academic Center (RAC). Each classroom will be equipped with a projector, computer, advanced control unit, multiple videoconference units, and an integrated technology desk for the instructor. University Data Center is Going Green! Pepperdine IT is currently working with Facilities, Maintenance and Planning to measure the power that could be saved if Pepperdine University’s Data Center is hosted virtually (via cloud computing) rather than onsite. Many activities, such as this one, have been undertaken to manage energy consumption in the University community. As the University’s demand for storage and processing capacity rises, IT is working to find powerful, yet efficient solutions to meet increased demand for energy.

Information Technology Activity and Status Report, August 2009

Malibu Campus Cellular Tower Update. IT staff continues to work with vendors to improve cellular phone coverage on campus for the following carriers: AT&T, Sprint, T-Mobile, and Verizon. Permanent cellular towers will be located by the Appleby Center. AT&T and Sprint have started construction, Verizon is upgrading its existing equipment, and T-Mobile will begin installation in six months. Psychology Clinic Scheduling Tool Installed. A new client scheduling application, Titanium Scheduling, has been installed for GSEP. This database-style program is being used to schedule clients and maintain client records. In order to comply with patient privacy rights, the server dedicated to Titanium has strict access control and encryption. Tyler Campus Center (TCC) Wireless Upgraded. The Pepperdine IT Network Engineering team has completed a network design to enable the new wireless system in TCC to effectively support a large number of simultaneous users in the main dining area, particularly in situations where the building is used as an emergency shelter. Network Upgrade for Baxter Drive Residences. Pepperdine IT Systems and Networking is replacing the antiquated DSL equipment in Baxter Drive residences with new equipment that has enhanced features such as voice and data integration and higher maximum download speed of 6 megabits per second. To date, ten residences have been upgraded. The project is scheduled to be completed by the end of August. Mainframe Decommissioned. The mainframe, which was replaced by the Connection to Community portal, was turned off at the end of July. To access data previously stored in the mainframe, please use the C2C query tools. For more information, contact Danna Gianforte via email at [email protected] or call x4642.

Information Technology Activity and Status Report, August 2009

Benchmarks and Accountability Anytime Support Desk. During July 2009, the average wait time for individuals calling the Anytime Support Desk was 23 seconds. There were 1,643 requests for support managed through the Anytime Support Desk. Of these requests, 78 percent were resolved within one day and 88 percent were resolved in fewer than five days. Seventy-seven percent of the requests received by the Anytime Support Desk were resolved on the first call. Online Requests. In July 2009, there were 190 additional requests for support managed through online web request forms. The top two types of requests were for departmental telephone service (60 requests) and network resources (30 requests). SunGard does not charge the University for support requests that are made directly via the web request forms. The online forms can be accessed at http://services.pepperdine.edu/it/forms/. Anytime Support User Survey. Through an automated feedback process, all Anytime Support Desk callers are provided the opportunity to complete a Web-based feedback survey. In July 2009, 181 (11%) of 1,642 survey requests sent to customers were completed. The five-question survey uses a “1 to 9” sliding scale with “7.00-9.00” equal to Excellent. Month

Response Rate

Overall Satisfaction

Response Timeliness

Skill Set

Communication

Resolution Timeliness

July

11%

7.74

7.71

8.01

7.65

7.57

June

9%

7.89

7.78

8.14

7.81

7.67

May

10%

7.74

7.51

8.04

7.68

7.68

Staff Support by Major Area. All IT Division employees are allocating their day-to-day efforts using client, project, and task codes. Using this data, total division-wide staff effort for July 2009 was distributed as follows. University Administration Support

894 hours

5.93%

$45,771.80

Colleges, Academic Affairs

3,260 hours

21.65%

$112,003.13

University-Wide, Common Services

5,165 hours

34.28%

$236,858.61

IT Administration and Management

2,741 hours

18.74%

$111,511.89

General Overhead (Leave, Holiday)

3,003 hours

19.94%

$123,789.46

15,063 hours

100%

$629,934.89

Total:

Support for Schools. Of the effort provided to Pepperdine Schools, the breakdown is as follows. Month

Seaver

GSBM

GSEP

SOL

SPP

July

50.22%

26.40%

21.56%

0.77%

1.05%

June

51.59%

26.35%

20.58%

0.81%

0.66%

May

53.12%

22.76%

22.80%

0.49%

0.83%

Information Technology Activity and Status Report, August 2009

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