Aritra

ASSIGNMENT -1 : OBJECTIVE : To Understand & Observe the Process of Store Operations LIST DOWN THE PROCESS OF STORE OPERATIONS: Make a List of Pre-Openings Process with respect to different Aspect Like; 1 Front End, Back End, Security, Accounts, IT Etc. TASK: Make a List of Pre-Openings Process with respect to different Aspect Like ; Front End , Back End, Security, Accounts, IT Etc.

CRP-TRAINERS ASSIGNMENT

OBSERVATION: Standard Store Operation Procedure:[SOP]

Inventory Management: 2 1) Planning inventory for the future period and ordering from warehouse to category. 2) Having a proper cover of stock according to lead time taken for arrival of new stock. 3) Maintaining lower stock to sale ratio. 4) Stock Turnover (Monthly stock *12 / Average monthly stock holding) Rally

SOP Audit (By zonal auditor in every 3 mths) G N [Security, TI R Distribution Of Leaflet warehouse, Admin, PO BAND 1 BAND E BAND 3 2 BAND 1IT, Operation, R BAND 2 CUSTOMER TTM/TM/TL ADM/DM TELEPHONE QUERY (ASM/SM) (TM/TL) (ADM/DM) Grooming, CSD, STORE PROMOTION EXTERNALLY DIRECT Sign board & Hording

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Announcement. Leaflet Distribution at the Entrance. G instore. HO Audit (Once a Signage inside Nthe I year) Preparing Zone. RT SHARE O BAND 3 [Volumes of SOP Approach) CSA (1:1 Customer P US WITH E ASM/SM RAudit] INTERNET FORM INTERNALLY INDIRECT

S.NO OBJECTIVE : To Understand & Observe the Process of POST-STORE OPOENING 1.

2.

POST –STORE OPENING: What is the Store Timing for Customers?

a) Is the timing mentioned outside the store?

CRP-TRAINERS ASSIGNMENT

3.

b). Observe the Sales process? See what skills are demonstrated by CSA’S?

4.

If CSA has to get the merchandise from Stock Room How much time does it take?

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CRP-TRAINERS ASSIGNMENT ASSIGNMENT –NO 3

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S .NO

AT & POST - STORE CLOSING : Mention each & every steps involved at Store Closing & Post-Store Closing Procedure. What are the Roles performed by Different Functions during the Poststore opening (Support Functions )

1

What is the Store Closing Time for Customers?

2

How the customer does comes to know if the store is closed or open?

3

What if the customer comes after the store closing time & insists on entering the store?

4

What if you have customers inside your store & it’s the closing time for your store?

5

What are the functions performed by staff at the store is close duration ;

CRP-TRAINERS ASSIGNMENT

CSA’S:

Cashier:

-4Store Manager:

CRP-TRAINERS ASSIGNMENT

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