Appendix C Six Sigma Green Belt Tools.pdf

Tomado de: Voeh, F, Harrinton, J; Mignosa, C. & Charron, R. (2014). The Lean Six Sigma Blackbelt Handbook. Tools and Methods for Process Acceleration. CRC Press.

Appendix C: Six Sigma Green Belt Tools The following is a list of basic nonstatistical tools that make up the Six Sigma Green Belt toolkit: • • • • • • • • • • • • • • • • • • •

Affinity diagrams Brainstorming Cause-and-effect diagrams Cause-and-effect matrix Check sheets Flowcharting Force field analysis Graphs Histograms Kano model Nominal group technique Pareto analysis Plan-Do-Check-Act Project management Root cause analysis Scatter diagrams 5S’s 5W’s 5W’s and 2H’s

As an SSGB, you should have been introduced to the following statistical tools: • • • • • •

Analysis of variance (ANOVA) Attributes control charts Basic probability concepts Basic statistical concepts Binomial distribution Chi-square test 557

558  •  Appendix C: Six Sigma Green Belt Tools • • • • • • • • • • • • • • • • • • • • • • • • • •

Correlation coefficient Cpk—Operational (long-term) process capability Cpk—Using the K-factor method CPU and CPL—Upper and lower process capability indices Data accuracy Data, scale, and sources Histograms Hypothesis testing Mean Median Mode Mutually exclusive events Normal distribution Poisson distribution Probability theory Process capability analysis Process capability study Process elements, variables, and observations concepts Range Sampling Six Sigma measures Standard deviation Statistical process control Statistical thinking Variables control charts Variance