Annual London Survey 2001

Annual London Survey 2001

Londoners’ views on life in the capital

Research Study Conducted for Greater London Authority

Fieldwork October-December 2001 Report January 2002

Contents 1 Introduction

1

1.1 Background and Objectives

1

1.2 Methodology

1

2 Executive Summary

4

3 Life in the Capital

7

3.1 Satisfaction with the Neighbourhood

7

3.2 Satisfaction with London

9

3.3 Is London getting better or worse?

10

3.4 The best things about London

11

3.5 The worst things about London

11

3.6 Living in London

12

4 Problems in the Capital

13

4.1 Cost of living

14

4.2 Crime and Safety

14

4.3 Unemployment

14

5 Image of London

15

5.1 Cultural Opportunities

15

5.2 A tolerant City

16

5.3 Education and Health

17

5.4 Accessibility

17

5.5 A Clean and Green City?

17

6 Employment and the Economy

18

6.1 Employment Opportunities

18

6.2 Economic Conditions

19

6.3 Economic Optimism

20

7 Improving London as a place to live

21

8 Improving London as a place to work

23

9 Length of Residence & Likelihood to move

24

10 Housing in the Capital

26

11 Community Safety

27

11.1 Safety during the day

27

11.2 Safety after dark

28

12 Transport

30

13 Environment

33

14 Health Services

35

15 Mayor and Assembly

39

15.1 Knowledge of the Mayor

39

15.2 Satisfaction with the Mayor

39

15.3 Knowledge about the Mayor

40

15.4 Satisfaction with the London Assembly

41

15.5 Knowledge about the London Assembly

42

15.6 Mayoral and Assembly Responsibilities

44

16 Information Provision

46

16.1 Sources of information

46

16.2 Information Preferences

47

Appendices Statistical Reliability Social Class Definitions Marked-up Questionnaire

Annual London Survey 2001 for the Greater London Authority

1 Introduction 1.1 Background and Objectives This volume contains the report and marked-up questionnaire for a survey conducted by the MORI Social Research Institute on behalf of the Greater London Authority. (The full computer tables are bound separately). The aim of the survey is to provide insight into how Londoners currently view living in the Capital, and to establish their priorities for improvement. The areas covered in the survey contribute to, and inform, the development of strategies and polices for the city. This is the second survey of its kind, the first being conducted in 2000. As such, it builds upon the findings of the previous survey and looks at how residents’ attitudes have changed. This year’s survey also includes some new topics, such as the Image of London. Specific issues covered by the survey include: ·

Good and bad aspects of living in London;

·

The Image of London;

·

Priorities for improving London as a place to live ;

·

Reasons for moving away from London;

·

Priorities for improving transport in the Capital;

·

Attitudes towards health services;

·

Awareness of the London Mayor, Ken Livingstone;

·

Knowledge of Mayoral and Assembly responsibilities.

1.2 Methodology MORI interviewed a total of 1,458 residents (aged 16+) in 182 randomly selected Enumeration Districts (EDs) across the Greater London area. The sample was stratified to include equal numbers of interviews in each of the fourteen Greater London Authority constituencies. Within each ED, quotas were set using Mid1999 ONS population estimates and 1999 London Research Centre ethnic group population estimates. The fieldwork was conducted between 31st October and 14th December. All interviews were conducted face-to-face in respondents’ homes.

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Annual London Survey 2001 for the Greater London Authority

The data are weighted by sex, age, working status and ethnicity, to the known population profile of the Greater London area. The data was also weighted by population within each of the GLA constituencies.

1.3 Presentation and Interpretation of Data It should be remembered at all times that a sample and not the entire population of Greater London has been interviewed. In consequence, all results are subject to sampling tolerances, which means that not all differences are statistically significant. Where percentages do not sum to 100, this may be due to computer rounding, the exclusion of “don’t know” categories, or multiple answers. Multiple responses mean that respondents can give more than one answer to a question, therefore results will total more than 100 as percentages are based on the total number of responses given, divided by the total number of people answering the question: e.g: Total Sum % = total number of responses (e.g. 2000) Total number of people (1,458) Throughout the volume an asterisk (*) denotes any value of less than half a per cent. In the computer tables and report text, reference is made to “net” figures. This represents the balance of opinion on attitudinal questions, and provides a particularly useful means of comparing the results for a number of variables. In the case of a “net satisfaction” figure, this represents the percentage satisfied on a particular issue or service, less the percentage dissatisfied. For example, if a service records 40% satisfied and 25% dissatisfied, the “net satisfaction” figure is +15 points. All significant differences in sub groups are highlighted in the report.

2

Annual London Survey 2001 for the Greater London Authority

The computer tables and report use Greater London Authority constituencies for geographical analysis. These are defined as: GLA constituency Barnet & Camden

Local authorities London Borough of Barnet London Borough of Camden

Bexley & Bromley

London Borough of Bexley London Borough of Bromley

Brent & Harrow

London Borough of Brent London Borough of Harrow

City & East London

London Borough of Barking & Dagenham City of London London Borough of Newham London Borough of Tower Hamlets

Croydon & Sutton

London Borough of Croydon London Borough of Sutton

Ealing & Hillingdon

London Borough of Ealing London Borough of Hillingdon

Enfield & Haringey

London Borough of Enfield London Borough of Haringey

Greenwich & Lewisham

London Borough of Greenwich London Borough of Lewisham

Havering & Redbridge

London Borough of Havering London Borough of Redbridge

Lambeth & Southwark

London Borough of Lambeth London Borough of Southwark

Merton & Wandsworth

London Borough of Merton London Borough of Wandsworth

North East

London Borough of Hackney London Borough of Islington London Borough of Waltham Forest

South West

London Borough of Hounslow Royal Borough of Kingston-upon-Thames London Borough of Richmond-upon-Thames

West Central

London Borough of Hammersmith & Fulham Royal Borough of Kensington & Chelsea Westminster City Council

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Annual London Survey 2001 for the Greater London Authority

2 Executive Summary 2.1 Living in London Most Londoners are positive about living in London with four in five (83%) saying they are satisfied with their own neighbourhood, unchanged from the 2000 survey. When thinking about London as a whole, three-quarters (75%) say they are satisfied with the Capital as a place to live. Londoners particularly like the cultural, leisure and economic opportunities available, with the good range of shops and good job opportunities cited as the best things about the Capital. Londoners also value the cultural diversity of the city; four in five (83%) say they enjoy this aspect of the Capital. Three in ten residents (31%) highlight the mixture of people as one of the best things about London.

2.2 The Image of London London’s residents see it as being a tolerant city and multi-cultural; three-quarters (73%) say it is tolerant of different people such as gay and lesbian people and three in five (64%) say London is a City with good relations between different racial, ethnic and religious communities. London is not, however, perceived as a ‘green’ or ‘clean’ city. Seven in ten (70%) identify litter as a problem and three in five (63%) say air quality is poor. This highlights a theme from the research: people are positive about London’s social environment i.e. its diversity and opportunity, but are concerned about many aspects of the physical environment.

2.3 Priorities for Improvement 2.3.1 Cost of Living While 85% of residents agree with the statement ‘London may not be perfect but I enjoy living here’, the survey illustrates a number of concerns that residents have about living in the Capital. The cost of living is seen as a growing concern; nine in ten Londoners (93%) agree that housing and accommodation in London is too expensive (up 3 points on 2000), with four in five (78%) who highlight it as a problem. Of those who say they are likely to move away from London in the next two years, the need for a more affordable home is one of the top reasons. Addressing the issue of the cost of living will be key to improving London as a place to live and work.

2.3.2 Community Safety Crime rates and safety remain an issue for residents in London, mentioned by half as one of the worst things about living in the Capital. As nationally, safety and crime are seen as the top priority (51%) for improving London as a place to 4

Annual London Survey 2001 for the Greater London Authority

live. Half of residents (53%) say that safety in London is a problem, with two in five saying they feel unsafe when they walk outside in the evening. Assault and physical attack, as well as safety for women, are also highlighted as problems, as is the fear of crime itself. Despite the majority seeing London as a tolerant and diverse city, a substantial minority (43%) say that assault and physical attack because of race, religion or ethnic origin is a problem. People living in Havering & Redbridge and City & East London GLA constituencies, and Asian residents, are most likely to take this view.

2.3.3 Transport Most frequently residents want less traffic congestion, with three in five (59%) highlighting this as an aspect of transport that needs urgent attention. This is closely followed by a more reliable bus and tube service. Better public transport and cheaper fares are considered key to improving London as place to live and work – with more residents prioritising buses over tubes for improvement (56% and 41%, respectively).

2.4 The Mayor and the London Assembly Awareness of the Mayor, Ken Livingstone, remains high; three-quarters (77%) are able to name him correctly as the Mayor. However, fewer are satisfied (35%), not because of high levels of dissatisfaction, but simply because many do not feel the know enough to judge his performance. Over the last year results have improved, with more expressing a view, and satisfaction with Ken Livingstone’s performance is up five points. Most Londoners (55%) see the Mayor’s top responsibility as public transport, with 36% saying Ken Livingstone has responsibility for representing London in Great Britain, and 33% say that roads are his responsibility. A quarter (23%) say he is responsible for representing London abroad. The top responsibilities highlighted in the 2001 survey are similar to those mentioned in the 2000 survey. However, the proportion of people highlighting each specific responsibility has seen a decrease on the 2000 figures. For instance in 2000, 61% said The Mayor had responsibility for public transport and 47% said he was responsible for representing London in Great Britain. This suggests that Londoners are less clear about the Mayor’s responsibilities. The results reflect the fact that only 36% say they know a great deal or a fair amount about the Mayor is doing for London, with half (50%) who know very little or nothing at all. In MORI’s experience, levels of awareness and information provision often drive satisfaction, and this is the case here. Those who feel they know what the Mayor is doing for London are much more likely to be satisfied (59%) than those who feel less knowledgeable (32%). This highlights that clear and concise information will be important in raising satisfaction ratings.

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Annual London Survey 2001 for the Greater London Authority

The Assembly itself is hardly known, and less well regarded. Only (17%) say they are satisfied with the way that the London Assembly is doing its job, with seven in ten (72%) not expressing an opinion. But most (65%) do not know how the London Assembly is performing, and are unable to give a view. The Assembly clearly faces some communication challenges. Most residents say they ‘don’t know’ what the London Assembly has responsibility for (59%) – up 17 points from last year. Those who are aware of the Assembly’s responsibilities say it is responsible for public transport (17%) and co-ordinating the London Boroughs (12%). As with the Mayor, Londoners seem to be less clear about the responsibilities of the London Assembly than last year. While the number of people feeling very or fairly well informed about the Greater London Authority has seen an increase on the 2000 findings – from 12% to 17%, the low levels of awareness about the responsibilities of the Mayor and the Assembly suggest that more work needs to be done in informing people about what they do.

2.5 Conclusions Londoners see many positives about their City, particularly good cultural, recreational and economic opportunities. Most see it as a tolerant and diverse place to live, although a significant minority do not. However, Londoners identify a number of issues, particularly relating to the physical environment, which they feel need to be addressed. The key issues are: ·

Crime

·

Traffic congestion

·

Buses and tubes

·

Cleanliness

·

Greening

·

The cost of living

The Mayor, Assembly, and GLA, need to consider how key messages about what is being done on these issues are communicated to Londoners. In the case of the Assembly and GLA, they need to build awareness of their own role and responsibilities, which is currently very low. Ben Page

©MORI/15352

Jessica Elgood Kully Kaur-Ballagan Adél Várnai 6

Annual London Survey 2001 for the Greater London Authority

3 Life in the Capital 3.1 Satisfaction with the Neighbourhood Londoners are positive about their local area; four in five (83%) say that they are satisfied with their neighbourhood as a place to live, with one in ten (11%) dissatisfied giving a net satisfaction value of +73 points, unchanged from last year.

Satisfaction with neighbourhood Q

How satisfied or dissatisfied are you with this neighbourhood as a place to live? 2000 2001 Very disVery dissatisfied satisfied Very satisfied Fairly disFairly dissatisfied Very satisfied satisfied Neither/nor

Fairly satisfied

6%

7%

4%

Neither/nor 34%

6%

5%

7%

49%

33%

50%

Fairly satisfied

Base: All residents (1,458), interviewed face-to-face between 31st October and 14th December 2001, Source: MORI

As nationally, satisfaction varies with income levels, with those on household incomes of more than ₤50,000 most likely to say they are satisfied with their neighbourhood – they can afford to live in areas of their choice. By area, satisfaction is the highest in the Merton & Wandsworth (94%) and West Central (92%) GLA constituencies. Comparing net satisfaction levels, the most significant changes have taken place in Merton & Wandsworth where the net satisfaction level is up 23 points on 2000 figures. Residents in Croydon & Sutton and Barnet & Camden are less positive about their neighbourhood compared to 2000. Results are based on small bases so should be interpreted with caution.

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Annual London Survey 2001 for the Greater London Authority

Q

How satisfied or dissatisfied are you with this neighbourhood as a place to live? Base

Merton & Wandsworth

Satisfied

Dissatisfied

Net satisfied

%

%

±%

(98)

2000

78

11

+67

(102)

2001

94

4

+90

(91)

2000

91

6

+85

(107)

2001

92

5

+87

(108)

2000

95

2

+93

(94)

2001

88

4

+84

(110)

2000

89

7

+82

(100)

2001

89

10

+79

(96)

2000

86

12

+74

(116)

2001

85

8

+77

Greenwich & Lewisham

(102)

2000

83

11

+72

(106)

2001

83

7

+76

Havering & Redbridge

(107)

2000

78

12

+66

(102)

2001

84

10

+74

(109)

2000

90

6

+84

(104)

2001

81

10

+71

(103)

2000

78

9

+69

(108)

2001

78

12

+66

(103)

2000

84

13

+71

(100)

2001

74

8

+66

(101)

2000

80

13

+67

(110)

2001

77

12

+64

(101)

2000

75

20

+55

(104)

2001

77

12

+64

(106)

2000

88

5

+83

(104)

2001

76

21

+55

(102)

2000

69

18

+51

(113)

2001

75

20

+55

West Central South West Bexley & Bromley Ealing & Hillingdon

Barnet & Camden North East Enfield & Haringey Lambeth & Southwark Brent & Harrow Croydon & Sutton City & East London

Source: MORI

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Annual London Survey 2001 for the Greater London Authority

3.2 Satisfaction with London Londoners are also positive about the Capital as a whole with three-quarters (75%), saying they are satisfied with London as a place to live; one in ten (10%) say they are dissatisfied. This gives a net satisfaction score of +63 points which again, is virtually unchanged from last year’s score of +64.

Satisfaction with London Q

How satisfied or dissatisfied are you with London as a place to live?

2000 2001 Very dissatisfied 2% Don’t know 1% Don’t know Very dissatisfied Very satisfied Fairly dissatisfied Fairly dis3% Very satisfied satisfied 8% 4% 8% 22% Neither/nor 24% Neither/nor 11%

12%

Fairly satisfied

53%

51%

Fairly satisfied

Base: All residents (1,458), interviewed face-to-face between 31st October and 14th December 2001, Source: MORI

Analysis by constituency shows that satisfaction with London as a place to live is greatest in West Central (86%), Greenwich & Lewisham (84%) and Merton & Wandsworth (84%). Dissatisfaction levels are the highest in Brent & Harrow (23%), Bexley & Bromley (16%) and Ealing & Hillingdon (14%).

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Annual London Survey 2001 for the Greater London Authority

3.3 Is London getting better or worse? Despite high satisfaction levels with their neighbourhood, nearly two in five (38%) Londoners say their neighbourhood is getting worse as a place to live and only a quarter (24%) say it is getting better. Three in ten (30%) say it is not changing.

Is London getting better or worse? Q

Do you think your neighbourhood is getting better or getting worse as a place to live? % Getting worse 35

2000 2001 Q

% Getting better

38

Net better +%

24

-11

24

-14

And do you think that London is getting better or getting worse as a city to live in? 2000

48

2001

47

21 19

-27 -28

Base: All residents (1,458), interviewed face-to-face between 31st October and 14th December 2001 Source: MORI

Analysis by age shows that those aged below 25 are more likely to say that their neighbourhood is getting better than those over 55 (+1 compared to –29 points). This is consistent with results elsewhere. The GLA constituencies with the highest ‘net better’ levels (i.e. the number of people who think the neighbourhood is getting better minus the number of people thinking it has got worse) are West Central (+15) and Greenwich & Lewisham (+9) while those with the lowest are Bexley & Bromley (-40) and Enfield & Haringey (-31). When considering London on the whole, residents are more negative than they are about their own area. While one in five (19%) say that the Capital is getting better as a place to live, nearly half (47%) say it is getting worse. Once again, there are no significant departures from last year’s figures.

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Annual London Survey 2001 for the Greater London Authority

3.4 The best things about London Respondents were asked to highlight two or three best things about living in London. People are most positive about the range of shops (43%) and job opportunities (34%). London’s diversity and cultural opportunities are also viewed favourably, with three in ten (31%) saying that the mixture of people is a good thing as well as the nightlife and the range of museums and art galleries (both 26%). Transport is also considered a positive feature of the Capital by one in five (22%) – this is an issue that has both negative and positive features. The top five best things have not changed from last year although the number of people choosing each one has fallen.

Best Things about living in London - Prompted Q

What, if anything, would you say are the two or three best things about living in London? 43%

Good range of shops 34%

Good job opportunities

31%

The mixture of people

2000 % 54 44 39

Good nightlife

26%

42

Good range of museums and art galleries

26%

36

22%

Good transport Good range of parks and open spaces

16%

29 25

Base: All residents (1,458), interviewed face-to-face between 31st October and 14th December 2001 Source: MORI

Longer term residents are less likely to pick out job opportunities as a positive feature than those having lived in London for less than 5 years (26% vs. 38%). This is perhaps due to longer term residents being older and less likely to be in work.

3.5 The worst things about London The cost of living is identified as a real issue for Londoners; 56% mention this as the worst thing about living in the Capital. People are also concerned about safety and crime rates, mentioned by over a half (52%). Among other negative aspects about London, transport is mentioned by a third (35%) and health services by one in five (22%). Consistent with last year’s findings, transport is seen as both a positive and negative feature of life in London. Analysis by different groups shows that those aged 16-34 are more likely to say transport is one of the worst things about London than those over 65 (39% vs. 23%). (Younger people are some of the heaviest users and less likely to own a 11

Annual London Survey 2001 for the Greater London Authority

car). Unsurprisingly, those who are unemployed are also more likely to cite job opportunities as one of the worst things about life in London.

3.6 Living in London When asked about life in London, more than four in five people (85%) say that although London isn’t perfect they enjoy living in the City and only 6% disagree. Net agreement levels for this statement have increased 3 points from last year’s findings from +76 to +79. Similarly, over four in five (83%) say they enjoy the cultural diversity of London whereas only 4% say they do not. These figures seem to underline the finding that people are positive about the social environment such as the range of people and the cultural opportunities, but are more critical about the cost of living and housing.

Living in London Please tell me whether you agree or disagree ….

Disagree %

Agree %

Q …London may not be perfect but I enjoy living here

6

Net agree +% 2001 2000

85

+79

+76

83

+79

+78

Q …I enjoy the cultural diversity of London

4

Base: All residents (1,458), interviewed face-to-face between 31st October and 14th December 2001 Source: MORI

Those in the 16-24 age group are more likely to agree that London isn’t perfect but they enjoy it living in the city than those aged 55-64 (90% vs. 79%). This also applies to London’s cultural diversity (86% vs. 77%). Those in the higher income brackets are more likely to say they enjoy the diversity London offers more than those at the lower end of the income scale, but again this is perhaps because those on higher incomes can afford to take advantage of the cultural facilities and opportunities. Analysis by GLA constituency shows that those in South West (93%) and City & East London (93%) are far more likely to agree they enjoy the cultural diversity of London than those in Greenwich & Lewisham (70%) and Havering & Redbridge (70%).

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Annual London Survey 2001 for the Greater London Authority

4 Problems in the Capital Problems in the Capital Q

How much of a problem is... % Not a problem

% Problem

Net problem +%

The cost of living

7

78

+71

Affordable housing

8

77

+69

Safety for women

16

53

+37

Safety in London

16

52

+36

Safety for children

17

50

+33

Fear of crime

16

49

+33

51

+29

Assault/physical attack

Assault/physical attack because of race, religion or ethnic origin

Unemployment

22

28

30

43

33

+15

+3

Base: All residents (1,458), interviewed face-to-face between 31st October and 14th December 2001 Source: MORI

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Annual London Survey 2001 for the Greater London Authority

4.1 Cost of living Considering different aspects of quality of life in London, residents think the cost of living to be the greatest problem they face; four in five (78%) cite this as a problem. This is followed by affordable housing mentioned by four in five people (77%). This concurs with the finding that 9 in 10 Londoners (93%) say that housing and accommodation in the Capital is too expensive. Those in GLA constituencies Lambeth & Southwark (87%), North East (83%) and City & East London (81%) find the cost of living more of a problem than residents elsewhere. Those in council housing or privately rented accommodation find it more of a problem than residents who own their homes.

4.2 Crime and Safety Reflecting people’s concerns about crime and safety, half of residents consider safety for women (53%) as well as London more generally (52%) to be a problem. In MORI’s experience crime and safety is highlighted as an issue nationally. Safety for children is also seen as problem (50%) as is the possibility of an assault or attack (51%) and the fear of crime (49%). Two in five (43%) believe assault or physical attack because of race religion or ethnic origin to be a problem. Analysis by ethnicity shows that Asian residents are significantly more likely to say it is a problem (52%) compared with Black and White residents (37% and 42% respectively.)

4.3 Unemployment Unemployment, for most, is not considered to be a serious problem in London. A third (33%) of residents highlight this as a problem. Unsurprisingly, it is seen as a greater problem among lower income groups – who are least likely to be in work. Analysis by ethnicity shows that Black and Asian residents are more likely to say it is a problem than White residents (47% and 44% compared with 29%). This again is in line with the national picture where ethnic minority unemployment is more than double that of comparable White sub-populations.

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Annual London Survey 2001 for the Greater London Authority

5 Image of London Image of the City Q

Please tell me whether you agree or disagree that... % Disagree

...London is a City with good cultural and leisure facilities

% Agree 82

10

...London is a City that is tolerant of different people, such as gay and lesbian people

8

Net agree +% +72

73

+65

...London is a City that is good for parks, open spaces and community recreation facilities and activities

18

75

+57

...London is a City that is easy to get around

20

76

+56

...London is a City with good relations between different racial, ethnic and religious communities

21

...There is less discrimination on the basis of race or ethnic origin in London than three years ago

25

49

+28

...London is a City with good schools

24

50

+26

...London is an accessible place for people with disabilities

64

32

...London is a City with good quality health services

43

+11

41

-2

37

-18

43

55

...London is a a green City

...London is a clean City

73

+43

19

-54

Base: All residents (1,458), interviewed face-to-face between 31st October and 14th December 2001 Source: MORI

5.1 Cultural Opportunities Londoners are most positive about London’s cultural and recreational opportunities; four in five (82%) think that London is a City with good cultural and leisure facilities. Those under 25 agree are more likely to agree this is the 15

Annual London Survey 2001 for the Greater London Authority

case than those over 65 (87% vs. 72%). Research by MORI elsewhere shows that younger people are more likely to participate in cultural and recreational facilities. Net agreement scores show that those in the GLA constituencies of West Central (92%), are most likely to be positive about London’s cultural and leisure facilities. This in many ways reflects the fact that the West End is a focal point for cultural and leisure facilities. The Capital is considered a good place for recreational space with three quarters (75%) agreeing that London is a City good for parks and open spaces. Residents in Greenwich & Lewisham, South West and West Central (84% respectively) are most likely to agree. Again this perhaps reflects that the Capital’s major green spaces are situated in these constituencies. Three quarters of residents (76%) find London an easy City to get around whereas one in five (20%) disagree. Interestingly, residents over 65 are more likely to agree with this than those under 25 (83% vs. 75%). Residents in City & East London (89%) and Lambeth & Southwark (86%) are more likely than other residents to agree that it is easy to get around London.

5.2 A tolerant City Building on the findings that people enjoy London’s diversity, three in five (64%) say London has good relations between different racial, ethnic and religious communities. This finding reiterates that residents value the multiculturalism of the Capital. Analysis by ethnicity shows that Black and Asian residents are more likely to agree with this than White residents (72% and 68% compared with 62%). Residents in Greenwich & Lewisham (77%) and Havering & Redbridge (75%) are the most likely to agree with this compared to other residents. Results for Greenwich & Lewisham are interesting here since residents in this constituency are least likely to say they enjoy the cultural diversity of London (see section 3.6). Half of residents (49%) agree that there is less discrimination on the basis of race or ethnic origin in London than three years ago whereas a quarter (25%) disagree. Net agreement levels show that Asian respondents are significantly more than likely to agree than White respondents (+35 points vs. +23 points) – this is an encouraging finding. Black residents, however, are on balance less likely to agree than Asian residents (net agreement for Black residents is +29 points). This suggests that discrimination is considered a more of an issue among certain minority ethnic groups. As well as the diversity of London, residents believe it is a City that is tolerant of different people, such as gay and lesbian people with three quarters (73%) of residents agreeing with this statement.

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Annual London Survey 2001 for the Greater London Authority

5.3 Education and Health Half of residents (50%) say that London has good schools with residents in South West (67%), Greenwich & Lewisham (56%) and Ealing & Hillingdon (56%) most likely to agree this is the case. Those in social classes DE are more likely to view the Capital’s schools favourably than residents in social classes AB (35% compared to 16%). This perhaps reflects the higher expectations of schools among more middle class residents. Londoners are less positive about the health services the Capital has to offer, two in five (41%) agree that the City has good quality health services but 43% disagree, giving a net agreement score of –2 points. Interestingly, when asked about satisfaction levels with health services, Londoners are more positive, with 52% saying they are satisfied (see section 14) . This perhaps reflects that while people view health services London-wide less favourably, on a personal level they are more positive. Residents in Lambeth & Southwark (53%) and Merton & Wandsworth (53%) are more likely to say that health services are of a good quality than other residents. Analysis by ethnicity shows that Black residents are more positive compared with White residents (53% vs. 39%).

5.4 Accessibility Three-quarters of residents (75%) say London is an easy City to get around. This is in line with the finding that transport is seen as one of the most positive features of the Capital. Two in five (43%) agree that the Capital is accessible for disabled people while a third (32%) disagree. Not surprisingly net agreement scores are significantly lower among disabled people than among those who are not (+4 compared with +12 points).

5.5 A Clean and Green City? Residents do not see London as a being green or clean. Two in five (37%) say that London is a green city and seven in ten (73%) disagree. Analysis by age group shows that residents over 65 are more likely to say London is green than those under 25 (53% compared with 27%). Residents in Greenwich & Lewisham (51%) are also more likely than other residents to say that London is a green city. Only one in five (19%) of Londoners think of their City as being clean with three quarters (73%) saying it is not. Those living in City & East London (8%) least likely to agree that the Capital is clean. For those living in and near the centre (City & East) this may be because they are more likely to see and experience congestion and its associated problems in their local area.

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Annual London Survey 2001 for the Greater London Authority

6 Employment and the Economy 6.1 Employment Opportunities Residents see employment opportunities as a positive aspect of the Capital with three quarters (76%), agreeing that London offers good employment opportunities whereas only one in ten (9%) disagree. Despite an economic downturn since the 2000 survey, views about employment opportunities remain unchanged.

Employment Opportunities Q

Please tell me whether you agree or disagree ... London offers good employment opportunities % Strongly disagree

% Tend to disagree

% Tend to agree

% Strongly agree

Net agree +%

2000

2 7

44

31

+66

2001

3 6

44

32

+67

Base: All residents (1,458), interviewed face-to-face between 31st October and 14th December 2001 Source: MORI

18

Annual London Survey 2001 for the Greater London Authority

6.2 Economic Conditions Two-thirds of Londoners (67%) rate the employment and economic conditions as very or fairly good with only one in ten (11%) saying they are poor (see chart below). Those in social classes AB are more likely to agree that economic conditions are good than those in social classes DE (75% compared with 54%). Comparisons by GLA constituencies show that those living in Croydon & Sutton (76%) and Barnet & Camden (73%) are most likely to say that employment and economic conditions are good in the Capital than residents elsewhere.

Employment and Economic Conditions Q

Thinking about London as a whole, how would you rate the employment and economic conditions in the Capital? Very good

Don’t know 9%

Very poor Fairly poor

Neither/nor

12%

4% 7%

17%

Fairly good 51%

Base: All residents (1,458), interviewed face-to-face between 31st October and 14th December 2001 Source: MORI

19

Annual London Survey 2001 for the Greater London Authority

6.3 Economic Optimism Residents think economic conditions in the Capital are more likely to deteriorate (29%) than improve (20%) over the next twelve months. However when thinking on a more personal level, residents’ perceptions tend to differ; a quarter (25%) say economic conditions will improve and one in ten (10%) say they will get worse. This suggests that people feel that the deterioration in the economic climate in London will have little impact on them personally. Comparisons with national data, where fieldwork was conducted at the same time as the London Survey, shows that Londoners are far more optimistic about economic conditions over the next year than people in the UK as a whole.

Economic Optimism Q

Do you think that the employment and general economic conditions in London will improve, stay the same or get worse over the next 12 months?

Q

And do you think the employment and general economic conditions for you and your family will improve, stay the same or get worse over the next 12 months? Net improve % Improve % Get worse +% 29

London You/your family GB Comparison*

20 10

43

-9 25

14

+15 -29

* 1,985 nationally representative adults 18+, interviewed on 22-27 November 2001 for The Times Base: (1,458) residents interviewed face-to-face between 31st October - 14th December 2001 Source: MORI

20

Annual London Survey 2001 for the Greater London Authority

7 Improving London as a place to live Improving crime and safety in the City is top priority for Londoners; mentioned by 51% of residents. In MORI’s experience crime and safety is seen as an issue nationally and is often the top priority for residents.

London as a place to live Q

What two or three things do you think should be the top priorities to improve London as a place to live? 51%

Safety/crime

49%

Affordable housing/property prices 39%

Health service

36%

Public transport/cheaper fares

31%

Education

27%

Traffic congestion

23%

Environment

19%

Police

Base: All residents (1,458), interviewed face-to-face between 31st October and 14th December 2001 Source: MORI

Affordable housing, mentioned by half of Londoners (49%), is seen as important in creating a better London to live in. More affordable housing is the top priority in 7 out of 14 GLA constituencies. Analysis by different groups shows that those in privately rented accommodation cite affordable housing/property prices as a priority to improve London as a place to live in more than those who own their home (64% compared with 45%). It may be that private renters are trying to enter the property market but are prevented from doing so, because the cost of housing is a real barrier. The need for better health services (39%) and better transport and cheaper fares (36%) are also highlighted as priorities for making the Capital a better place to live. While health is cited as a priority nationally, transport for Londoners is a particular issue – this is in part due to the fact that congestion is highlighted as a problem and that the high cost of travel contributes to the high cost of living in London more generally.

21

Annual London Survey 2001 for the Greater London Authority

Q

What two or three things should be the top priorities to improve London as a place to live? Better education

Better health services

More affordable housing

Police

Better public transport

Safety/ crime

Base sizes in brackets Barnet & Camden (92)

% 33

% 45

% 45

% 17

% 35

% 56

Bexley & Bromley (100)

24

46

55

25

36

60

Brent & Harrow (104)

24

39

49

22

47

56

City & East London (113)

42

52

33

30

18

58

Croydon & Sutton (104)

39

44

44

23

32

55

Ealing & Hillingdon (116)

25

37

52

12

33

56

Enfield & Haringey (100)

45

45

42

18

34

40

Greenwich & Lewisham (106)

25

22

63

12

35

60

Havering & Redbridge (102)

48

45

25

26

21

38

Lambeth & Southwark (110)

30

28

68

13

45

37

Merton & Wandsworth (102)

21

24

58

11

49

56

North East (108)

47

55

51

27

28

44

South West (94)

20

28

43

16

41

50

West Central (103)

12

29

59

18

54

46

Source: MORI Figures in bold highlight top priority in each constituency

22

Annual London Survey 2001 for the Greater London Authority

8 Improving London as a place to work Similar to the priorities for improving London as a place to live, affordable housing is highlighted as the main concern for making the Capital a more desirable place to work (49%). Job opportunities are also mentioned (49%) as is public transport (44%). These findings underline people’s concerns about the high cost of living and travelling in the Capital more generally.

London as a place to work Q

And what two or three things do you think should be the top priorities to improve London as a place to work?

Affordable housing/property prices

49%

Job opportunities

49% 44%

Public transport/cheaper fares 28%

Traffic congestion

27%

Pay/raise minimum wages

26%

Economic development

21%

Safety/crime

17%

Education

Base: All residents (1,458), interviewed face-to-face between 31st October and 14th December 2001 Source: MORI

23

Annual London Survey 2001 for the Greater London Authority

9 Length of Residence & Likelihood to move Nearly two in five (37%) respondents have lived in London all their lives or were born here. They tend to be from social classes DE, at the lower end of the income spectrum, and older than the average resident. Three in ten (28%) respondents have lived in London for less than 15 years. Looking forward to the next two years, a two in five residents (43%) say they are unlikely to move away from London and a further third (33%) say they are certain not to move. Only four per cent say they are certain to move, with a further 15% saying they are very or fairly likely to leave the Capital. The 2001 results have changed little from last year

Likelihood to move Q

How likely is it that you will move away from London in the next two years? 2000

Certain not to

2001

Don’t know Certain to Very likely 2%4%

7%

Fairly 6% likely

Don’t know Certain to Very likely Certain not to

4%4%

8% 7%

30% 33%

12% Fairly

9%

unlikely

Very unlikely

Fairly likely Fairly unlikely

34%

38%

Very unlikely Base: All residents (1,458), interviewed face-to-face between 31st October and 14th December 2001 Source: MORI

Of those who are likely or certain to move, the main reasons given are crime levels (14%), the need for a more affordable home (13%) and to move to a better area (11%). Other motivations to move are the noise nuisance in London (10%), retirement and poor air quality (8%). This is reflected in the finding that seven in ten (73%) residents say that London is not a clean City. A third of residents (35%) say that they would move out of London if they could. This result is 3 points higher than the 2000 level. Those between 25-34 are more likely to say that they would move if they could, than those over 55 (38% vs. 30%). Similarly, those in the lowest income brackets are more likely to say they would move than residents in the highest income brackets (38%, compared with 22%). Those living in Croydon & Sutton (52%), North East (42%) and Brent 24

Annual London Survey 2001 for the Greater London Authority

and Harrow (42%) GLA constituencies are most likely to say they would move away from the Capital if they could. The main reasons given in each of the three constituencies respectively are to move to a better area (35%), the need of a bigger home (25%) and the need of a more affordable home (18%).

Moving out of London Q

Please tell me whether you agree or disagree…I would move out of London if I could …. % Strongly disagree

% Tend to disagree

2000

25

28

2001

27

26

% Tend to agree

19

16

% Strongly Net agree agree +%

14

-20

20

-17

Base: All residents (1,458), interviewed face-to-face between 31st October and 14th December 2001 Source: MORI

25

Annual London Survey 2001 for the Greater London Authority

10 Housing in the Capital Affordable housing is a major concern for Londoners - nine in ten (93%) agree that housing accommodation in London is expensive, with seven in ten (71%) strongly agreeing with this statement.. Affordable housing has become more of an issue for Londoners over the last twelve months – with the balance of opinion on this statement increasing from +87 points to +92 points. This is a consistent view across all GLA constituencies.

Attitudes towards Housing in the Capital Q

Please tell me whether you agree or disagree…housing and accommodation in London is too expensive % Disagree

2000

2001

3

2

31

% Tend to agree

59

22

71

% Strongly Net agree agree +%

+87

+92

Base: All residents (1,458), interviewed face-to-face between 31st October and 14th December 2001 Source: MORI

26

Annual London Survey 2001 for the Greater London Authority

11 Community Safety 11.1 Safety during the day Nearly nine in ten Londoners (88%) feel safe walking alone during the day - one in nine (11%) say they do not. This is a significant fall of three points since last year and underlines increasing concerns about crime and safety in the Capital. Analysis by age groups shows those over 65 are more likely to feel unsafe than those under 35 (17% and 9%, respectively). In MORI’s experience this is not unusual. Older people are much more likely to feel unsafe and fear crime than younger residents. This age profile is also reflected in the analysis by household income, with those on the lowest incomes more likely to feel unsafe during the day, than the more affluent residents (15% and 3%, respectively). Those living in GLA constituencies Enfield & Haringey (27%) and North East (25%) are most likely to say they feel unsafe walking around alone in the daytime. This is despite the fact that these residents were less likely than others to identify crime and safety issues as an improvement priority for the Capital.

Community Safety Q

How safe do you feel walking outside in this neighbourhood alone in the daytime? % Very unsafe

Q

2000

2 6

2001

3 8

% Fairly unsafe

% Fairly safe

44

% Very unsafe

47

42

46

How safe do you feel walking outside in this neighbourhood alone in evening by yourself? 2000

15

2001

17

26 25

35

16

34

16

Base: All residents (1,458), interviewed face-to-face between 31st October and 14th December 2001 Source: MORI

27

Annual London Survey 2001 for the Greater London Authority

Q

How safe do you feel walking outside in this neighbourhood during the daytime by yourself? 2001

2000

Safe

Unsafe

Net safe

Net safe

Base sizes in brackets

%

%

±%

±%

West Central (103)

97

3

+94

+91

Greenwich & Lewisham

93

5

+88

+78

South West (94)

92

6

+86

+84

Croydon & Sutton (104)

93

7

+85

+86

Merton & Wandsworth

92

8

+84

+67

90

8

+82

+86

Ealing & Hillingdon (116)

89

10

+79

+95

City & East London (113)

89

10

+79

+69

Barnet & Camden (92)

89

10

+79

+88

Brent & Harrow (104)

89

11

+78

+76

Lambeth & Southwark

88

12

+76

+75

Bexley & Bromley (100)

86

14

+72

+88

North East (108)

75

25

+50

+87

Enfield & Haringey (100)

72

27

+45

+74

(106)

(102)

Havering & Redbridge (102)

(110)

Source: MORI

11.2 Safety after dark Half (50%) feel safe walking alone at night, while two in five (42%) say that they do not. This gives a positive balance of opinion of +8 and is relatively consistent with the findings of the 2000 survey. These findings reflect the fact that safety and crime is identified by over half of residents as the worst aspect of life in London. As we frequently find, analysis by gender shows that women are significantly less likely to feel safe walking around their neighbourhood at night compared with men (39% and 62%, respectively). There are also discernible differences by GLA constituency. Residents in Greenwich & Lewisham and Merton & Wandsworth GLA constituencies are most likely to say they feel safe in the neighbourhood after dark (net safety levels of +39 and +38, respectively). Those in Brent & Harrow and North East 28

Annual London Survey 2001 for the Greater London Authority

constituencies feel the least safe (-7 and –25, respectively). Since 2000, the figures for City & East London and Lambeth & Southwark are more positive, whereas those for Brent & Harrow and North East have fallen. Q

How safe do you feel walking outside in this neighbourhood in the evening by yourself? 2001

2000

Safe

Unsafe

Net safe

Net safe

Base sizes in brackets

%

%

±%

±%

Greenwich & Lewisham

62

23

+39

+28

69

31

+38

+29

West Central (103)

67

31

+36

+45

Barnet & Camden (92)

59

36

+23

+35

Bexley & Bromley (100)

48

33

+15

+9

Havering & Redbridge

50

42

+8

+6

Ealing & Hillingdon (116)

48

45

+3

+10

Lambeth & Southwark

46

43

+3

-21

South West (94)

46

45

+1

+20

Enfield & Haringey (100)

43

46

-3

-15

City & East London (113)

43

46

-3

-28

Croydon & Sutton (104)

44

47

-3

0

Brent & Harrow (104)

46

53

-7

+14

North East (108)

29

55

-25

+24

(106)

Merton & Wandsworth (102)

(102)

(110)

Source: MORI

29

Annual London Survey 2001 for the Greater London Authority

12 Transport Public transport remains a key issue for Londoners. It is highlighted as both the best (22%) and worst thing (35%) about living in London. It also features highly in the top priorities to improve London as a place to live (36%) and work (44%). Residents were asked for their spontaneous thoughts on which aspects of London transport need to be improved. Buses emerge as the area of transport where the greatest improvement are needed, seen as a priority for over half of residents (56%). Following this, the London Underground (41%), roads (37%) and trains (33%) are identified as priorities for improvement.

Transport improvements Q

Thinking about all types of transport in London (that is, roads, buses, trains, London Underground, walking and cycling), which three or four things do you think need to be improved most? 56%

Buses 41%

London Underground

37%

Roads

33%

Trains Cycling Walking

11% 8%

Base: All residents (1,458), interviewed face-to-face between 31st October and 14th December 2001 Source: MORI

Reflecting higher usage, those in social classes DE are significantly more likely than more middle class Londoners (social classes AB) to cite buses as a priority for improvement (64% compared with 47%). This highlights their greater reliance on buses as a primary mode of transport. Those aged over 65 are less likely to mention London Underground, roads, trains and cycling as a priority for improvement, than those aged under 25. Those living in Lambeth & Southwark (74%), City & East London (65%) and North East (64%) GLA constituencies are more likely than other residents to feel that buses need to be improved.

30

Annual London Survey 2001 for the Greater London Authority

Q

Thinking about all types of transport in London (that is roads, buses, trains, London Underground, walking, cycling), which three or four things do you think need to be improved the most? Buses

London Underground

Roads

Trains

Cycling

Walking

%

%

%

%

%

%

16-24

61

42

28

32

10

8

25-34

55

50

39

40

14

7

35-54

54

46

39

33

12

6

55-64

52

32

41

31

8

11

65+

61

24

34

24

8

10

AB

47

52

33

38

18

9

C1

54

42

38

33

13

7

C2

61

37

38

36

6

7

DE

64

33

37

25

7

9

Age:

Social class:

Source: MORI

Respondents were prompted with a list of specific aspects of transport, and asked to consider which were top priorities for improvement in the Capital.

Transport Priorities Q

Which, if any, of these aspects of transport in London are most in need of improvement? 2000 % Reducing traffic congestion 59% 62 More reliable buses and tubes

50%

43

Cheaper bus and tube fares

38%

40

More investment in the tube

38%

38

Less pollution from traffic

36%

Improved personal safety

35%

More investment in the buses

29%

More integrated/cohesive transport system More investment in the overland trains More bus and cycle lanes

28%

41 40 24 n/a

21%

28

21%

20

Base: All residents (1,458), interviewed face-to-face between 31st October and 14th December 2001 Source: MORI

31

Annual London Survey 2001 for the Greater London Authority

The level of traffic congestion is the top priority cited by three in five Londoners (59%). This is consistent with 2000 findings where this was also the top priority. More reliable buses and tubes are cited by half of residents (50%). Cheaper fares on both buses and the Underground is also a priority for two in five people as is more investment in the tube (38% in both cases). Those most concerned about traffic congestion are middle class (AB) respondents (65%), and those living in Bexley & Bromley (85%) and in Greenwich & Lewisham (74%) constituencies. Over a third of Londoners mention pollution (36%) and improved personal safety (35%) as transport concerns; three in ten (29%) residents would like to see more investment in buses and a more integrated transport system (28%). One in five think that more investment in the overland trains and more cycle and bus lanes are needed (21% respectively).

32

Annual London Survey 2001 for the Greater London Authority

13 Environment The Environment features as a key concern to Londoners. Seven in ten (70%) residents say litter is a problem in the Capital, with a further three in five (63%) mentioning air quality. Similarly, three in five say fly tipping, illegal dumping and noise are problems with the environment in London. This reflects the earlier finding in this study that seven in ten residents (73%) think that London is not a clean city. Less than half say pollution of rivers and streams (46%), loss of green spaces (41%), access to nature (28%) and quality of parks and open spaces (25%) is a problem in London. Litter is more frequently mentioned as a problem for residents in City & East London (78%), Lambeth & Southwark (77%) and Croydon & Sutton (76%) GLA constituencies than in other others. Residents in Enfield & Haringey (72%), City & East London (68%) and South West (69%) are more likely to be concerned by air quality than those in other constituencies.

33

Annual London Survey 2001 for the Greater London Authority

Environment Q

How much of a problem is... % Not a problem

…Litter

% Problem 70

13

…Air quality

…Fly tipping and illegal dumping

63

+49

17

60

+43

57

+35

22

…Pollution of rivers and streams

20

28

…Access to nature

43

... Quality of parks and open spaces

49

+57

14

…Noise

…Loss of green space

Net problem +%

46

+26

41

+13

28

-15

25

-24

Base: All residents (1,458), interviewed face-to-face between 31st October and 14th December 2001 Source: MORI

34

Annual London Survey 2001 for the Greater London Authority

14 Health Services Half of Londoners (52%) are satisfied with the health services in London - one in three (29%) say they are dissatisfied. This gives a positive balance of opinion of +23. This is broadly in keeping with national rating figures for the health service.

Satisfaction with Health Services Q

Overall how satisfied or dissatisfied would you say you are with the health services in London? Don’t know Very dissatisfied

12%

Very satisfied

3% 10%

Fairly dissatisfied 17% 42%

Fairly satisfied

16%

Neither/nor

Base: All residents (1,458), interviewed face-to-face between 31st October and 14th December 2001 Source: MORI

As we frequently find with service ratings – and particularly health services, those over 65 (63%), are more positive than younger residents. Residents in Lambeth & Southwark (65%), South West (63%) and Greenwich & Lewisham (61%) GLA constituencies are, on the whole, more satisfied with health services in London than those living in other parts of the city.

35

Annual London Survey 2001 for the Greater London Authority

Q

How satisfied or dissatisfied are you with the health services in London? Satisfied

Dissatisfied

Net satisfied

%

%

+%

16-24

51

24

+27

25-34

47

27

+20

35-54

51

34

+16

55-64

52

36

+16

65+

63

22

+42

< ₤11,500

60

27

+32

₤11,500-₤17,500

53

32

+21

₤17,500-₤30,500

48

26

+22

₤30,000-₤50,000

46

33

+13

₤50,000+

41

33

+9

Age:

Income group:

Source: MORI Figures in bold indicate highest and lowest figures in each sub-group.

36

Annual London Survey 2001 for the Greater London Authority

Q

How satisfied or dissatisfied are you with the health services in London? Satisfied

Dissatisfied

Net satisfied

% 65

% 20

+% +45

61

19

+42

South West (94)

63

25

+38

North East (108)

54

21

+33

Merton & Wandsworth

57

24

+33

Croydon & Sutton (104)

58

26

+32

West Central (103)

53

26

+27

Barnet & Camden (92)

50

27

+23

Bexley & Bromley (100)

53

31

+22

Enfield & Haringey

42

24

+18

Ealing & Hillingdon

46

34

+12

Brent & Harrow (104)

46

36

+10

Havering & Redbridge

42

42

0

City & East London

42

47

-5

Base sizes in brackets Lambeth & Southwark (110)

Greenwich & Lewisham (106)

(102)

(100) (116)

(102) (113)

Source: MORI

Residents were asked to consider a range of different aspects of the service provided by local health centres and GP’s. Four in five (82%) are satisfied with the information and advice given to them by their GP, and the GP’s expertise in dealing with a query or illness (80%). Three quarters (74%) are satisfied with the amount of time they spend with their doctor and over seven in ten (73%) are satisfied with the surgery opening hours. An aspect of the health service where residents are more critical is the ability to get an appointment quickly or when required, where a quarter (26%) are dissatisfied. Again, reflecting their more positive attitude to health service provision, those over 65 are more likely to say they are satisfied with all the different aspects of the service provided by health centres and GP’s, than those under 65. As older residents tend to be higher users of health services, this is also a more informed view that that of younger people. 37

Annual London Survey 2001 for the Greater London Authority

Satisfaction with local GP/health centre Q

How satisfied or dissatisfied are you with... Dissatisfied

Satisfied

Net satisfied +%

…the advice/information given by the GP

8

82

+74

…the GP’s expertise to deal with your query/illness

9

80

+71

…the amount of time spent with the GP

11

74

+63

…the opening hours of the surgery

12

73

+61

…the ability to get an appointment quickly/when needed

26

+35

61

Base: All residents (1,458), interviewed face-to-face between 31st October and 14th December 2001 Source: MORI

Residents in Bexley & Bromley and Greenwich & Lewisham constituencies are also more likely to say they are satisfied with each of these aspects of the health service than residents in other GLA constituencies.

38

Annual London Survey 2001 for the Greater London Authority

15 Mayor and Assembly 15.1 Knowledge of the Mayor Three quarters of Londoners (77%) are able to name the Mayor correctly. As in the 2000 survey, specific groups are less knowledgeable, with lower levels of recognition; women (73%), residents under 25 (60%), those in social classes C2DE (70%) and Asian respondents (57%).

15.2 Satisfaction with the Mayor A third of Londoners (35%) say they are satisfied with the Mayor’s performance. This is a significant increase of five percentage points on last year’s figure, when three in ten (30%) people said that they were satisfied. The amount of people expressing an opinion has increased in the 2001 survey (i.e. the number of people saying ‘don’t know’ or ‘neither/nor’ has fallen), indicating that Londoners now feel better able to form an opinion about the Mayor and his performance. Those critical of the Mayor has also increased significantly from 8% in 2000 to 14%. This means that the balance of opinion is virtually unchanged over the last twelve months – from +22 in 2000 to +21 in 2001. Consistent with last year’s findings, men (41%), older respondents (44%), those in social classes AB (39%) and those at the lowest end of the income scale (43%) rate the Mayor’s performance more highly than other residents.

Satisfaction with the Mayor of London Q

Are you satisfied or dissatisfied with the way Ken Livingstone is doing his job as Mayor of London? 2000

2001 Very satisfied

Very satisfied Don’t know

5%

Fairly Don’t know satisfied

23% 25%

Very dissatisfied 3% Fairly dis- 5% satisfied

Neither/nor

6%

19%

Very dissatisfied 5%

29%

Fairly satisfied

Fairly dis- 9% satisfied 40%

31%

Neither/nor

Base: All residents (1,458), interviewed face-to-face between 31st October and 14th December 2001 Source: MORI

39

Annual London Survey 2001 for the Greater London Authority

There is also variation in perceptions of the Mayor’s performance across the fourteen GLA constituencies. Residents in Lambeth & Southwark (+37), Havering & Redbridge (+34) and Barnet & Camden (+34) are most satisfied with the way Ken Livingstone is doing his job. Those living in City & East London (+13), Merton & Wandsworth (+11) and Bexley & Bromley (+3) are more critical. The Mayor’s ratings over the last twelve months have improved most in Lambeth & Southwark, and fallen significantly in Bexley & Bromley. Interestingly those in Bexley & Bromley are most likely to identify the mayor correctly (92%), but they feel they know little about what the Mayor is doing for London (33%). Q

Are you satisfied or dissatisfied with the way Ken Livingstone is doing his job as Mayor of London? 2001

2000

Satisfied

Dissatisfied

Net satisfied

Net satisfied

Base sizes in brackets

%

%

±%

±%

Lambeth & Southwark

48

11

+37

+20

Havering & Redbridge

46

13

+34

+23

Barnet & Camden (92)

44

10

+34

+23

Brent & Harrow (104)

36

9

+27

+18

Croydon & Sutton (104)

46

20

+26

+38

North East (108)

33

9

+24

+25

Ealing & Hillingdon (116)

35

14

+21

+20

South West (94)

33

14

+19

+23

West Central (103)

34

18

+16

+20

Greenwich & Lewisham

30

15

+15

+20

Enfield & Haringey (100)

30

17

+14

+16

City & East London (113)

23

10

+13

+16

Merton & Wandsworth

34

23

+11

+14

Bexley & Bromley (100)

26

23

+3

+35

(110) (102)

(106)

(102)

Source: MORI

15.3 Knowledge about the Mayor Over a third of residents (36%) feel knowledgeable about what the Mayor is doing for London – 32% know a ‘fair amount’, and only four per cent describe themselves as knowing ‘a great deal’. 40

Annual London Survey 2001 for the Greater London Authority

In MORI’s experience, levels of information relate closely to perceived satisfaction with performance. However, half of the respondents (50%) feel that they either know ‘not very much’ (34%) or ‘nothing at all’ (16%) about what the Mayor is doing. Among residents who say they feel they know ‘a great deal’ or ‘a fair amount’, three in five people (59%) are say they are satisfied with the Mayor’s performance. In contrast, among those who feel less knowledgeable, only a third (32%) say they are satisfied.

Knowledge about the Mayor Q

How much do you know about the Mayor of London? A great deal

Don’t know 14%

Nothing at all

4%

32%

16%

A fair amount Not very much

34%

Base: All residents (1,458), interviewed face-to-face between 31st October and 14th December 2001 Source: MORI

Comparing levels of awareness with other organisations, residents feel more knowledgeable about the Police than they do about the Mayor, and less so about Transport for London. Over two in five (43%) feel knowledgeable about the Police and three in ten (31%) describe themselves as knowing a ‘great deal’ or ‘fair amount’ about Transport for London. This possibly reflects the greater visibility of the Police.

15.4 Satisfaction with the London Assembly Nearly one in five (17%) Londoners say that they are satisfied with the London Assembly and 12% say they are dissatisfied. Illustrating the current low profile of the Assembly, most residents do not express an opinion. Seven in ten residents (72%) say they are ‘neither satisfied nor dissatisfied’ or ‘don’t know’. The inability to express an opinion highlights that few residents (13%) say that they know what the London Assembly does. Those over 55 are more likely to say that they are satisfied with the London Assembly than those under 25 (20% and 12%, respectively). Analysis by ethnicity shows that Black residents are more

41

Annual London Survey 2001 for the Greater London Authority

likely to be satisfied with the Assembly’s performance than white residents (24% and 15% respectively). As mentioned earlier, levels of information are important in determining people’s attitudes. Of those who are knowledgeable about the London Assembly, 48% say they are satisfied, compared with 13% who say they know little or nothing about the organisation.

Satisfaction with the London Assembly Q

Are you satisfied or dissatisfied with the way the London Assembly is doing its job? 2000

2001 Very satisfied

Very satisfied Don’t know

2% 17%

Fairly satisfied

36%

3% Very dissatisfied 4% Fairly dissatisfied

Don’t know

2% 15%

Fairly satisfied

37%

35% 39%

5% 7% Very dissatisfied Fairly dissatisfied

Neither/nor

Neither/nor

Base: All residents (1,458), interviewed face-to-face between 31st October and 14th December 2001 Source: MORI

15.5 Knowledge about the London Assembly One in eight (13%) Londoners feel they know about what the London Assembly is doing for London. However, as before most residents do not express an opinion. Two-thirds (65%) say they feel they know ‘not very much’ or ‘nothing at all’ about the London Assembly. This indicates the current low profile of the Assembly among Londoners. Residents in Lambeth & Southwark and Havering & Redbridge GLA constituencies are most satisfied with the way the London Assembly is doing its job, with net satisfaction scores of +31 and +21, respectively. Notably these two constituencies are the ones with the highest awareness of what the London Assembly is doing, with three in ten residents (27%) in Lambeth & Southwark and one in five in Havering & Redbridge (20%) saying they are knowledgeable about the Assembly’s activities.

42

Annual London Survey 2001 for the Greater London Authority

Knowledge about the London Assembly Q

How much do you know about the London Assembly? A great deal 1%

Don’t know

12%

A fair amount

22%

35%

Nothing at all

Not very much

30%

Base: All residents (1,458), interviewed face-to-face between 31st October and 14th December 2001 Source: MORI

Q

Are you satisfied or dissatisfied with the way the London Assembly is doing its job? Satisfied

Dissatisfied

Net satisfied

2000

Base sizes in brackets

%

%

±%

±%

Lambeth & Southwark

39

8

+31

+4

Havering & Redbridge

31

10

+21

+20

Croydon & Sutton (104)

21

11

+10

+22

North East (108)

17

8

+9

+18

Barnet & Camden (92)

19

11

+8

+13

City & East London (113)

9

4

+5

+10

South West (94)

13

10

+3

+7

Brent & Harrow (104)

12

9

+3

+13

Enfield & Haringey (100)

18

17

+1

+10

Greenwich & Lewisham

16

15

+1

+12

Ealing & Hillingdon (116)

11

12

-1

+12

Merton & Wandsworth

18

21

-3

+1

Bexley & Bromley (100)

7

13

-6

+21

West Central (103)

5

18

-13

+7

(110) (102)

(106)

(102)

Source: MORI 43

Annual London Survey 2001 for the Greater London Authority

15.6 Mayoral and Assembly Responsibilities Londoners are most likely to say the Mayor has responsibility for public transport (55%), representing London in Great Britain (36%) and roads (33%). Last year the top two responsibilities indicated were the same as this year. Furthermore, co-ordinating the London Boroughs was something more than two in five people (43%) thought was the Mayor’s responsibility in 2000, while less than three in ten (28%) now think this is the case. The environment is cited by almost three in ten residents (28%) as a Mayoral responsibility. Almost a quarter think the Mayor is responsible for representing London abroad (23%), and one in five say economic development (17%), and regeneration (20%) in the Capital are his responsibilities. A similar proportion of residents think Ken Livingstone is responsible for strategic planning (21%), police (18%), setting budget’s for Transport, Development, Police and Fire authorities (18%) and scrutiny of these budgets (17%). Notably the proportion of people citing each option has decreased since the 2000 survey in all instances. There is a significant increase in the number of people saying they don’t know; from one in six (16%) last year to nearly a quarter (23%) this year. This illustrates that there is still considerable communication needed to clarify the Mayor’s role. This will need to be focused on particularly types of residents. Women are more likely to say that they do not know what the Mayor is responsible for than men (27% and 17%, respectively), as are Londoners under 25 (35%) and those in social classes DE (36%). Residents in City & East London (35%), Bexley and Bromley (33%) and Greenwich & Lewisham (30%) GLA constituencies are more likely than others to say that they don’t know what the Mayor has responsibility for. Knowledge of the London Assembly’s responsibilities is lower among residents. The top responsibility of the London Assembly is thought to be public transport with one in six (17%) mentioning this. Three in five (59%) Londoners say that they do not know what it’s responsibilities are, underlining the finding that few residents feel they know about the role of the London Assembly.

44

Annual London Survey 2001 for the Greater London Authority

Q

Looking at this list, please tell me which of these, if any, the London Mayor/London Assembly has responsibility for? London Mayor

London Assembly

2000

2001

Change

2000

2001

Change

Base: All respondents

%

%

%

%

Public Transport

61

55

±% -6

27

17

±% -10

Representing London in Great Britain

47

36

-11

20

10

-10

Roads

33

33

0

18

10

-8

Co-ordinating the London Boroughs

43

28

-15

25

12

-13

Environment

33

28

-5

20

11

-9

Representing London abroad

31

23

-8

15

9

-6

Strategic planning

n/a

21

-

n/a

10

-

Regeneration

28

20

-8

18

9

-9

Setting budgets for transport, development, police and fire authorities

30

18

-12

20

9

-11

Police

30

18

-12

20

7

-13

Scrutiny of budgets for transport, development, police and fire authorities

31

17

-14

22

11

-11

Economic development

23

17

-6

18

10

-8

Arts and leisure services

21

16

-5

13

7

-6

Fire and Emergency services

26

14

-12

19

7

-12

Making appointments to transport, development, police and fire authorities

25

13

-12

17

9

-8

Health service

16

12

-4

11

5

-6

Education

19

11

-8

14

5

-9

Setting council taxes

16

10

-6

14

6

-8

Raising taxes

11

6

-5

10

5

-5

Setting business rates

12

5

-7

12

5

-7

Other

1

1

0

*

*

0

All of these

4

5

+1

4

5

+1

None of these

1

1

0

2

2

0

Don’t know

16

23

+7

42

59

+17

45

Annual London Survey 2001 for the Greater London Authority

16 Information Provision Almost one in five residents (17%) say they feel they are kept fairly or very well informed about the Greater London Authority. This shows a five point increase on last year’s figures.

GLA Information Provision Q

How well informed do you think the Greater London Authority keeps you about the services it has responsibility for? 2000 2001 ...very well …very well Don’t know informed Don’t know informed ...fairly well ...fairly well 2% informed informed 2% 10% 12% 10% 15% Doesn’t tell us much at all...

Doesn’t tell us much at all...

26% 51%

...limited amount of information

40%

33%

...limited amount of information

Base: All residents (1,458), interviewed face-to-face between 31st October and 14th December 2001 Source: MORI

Three quarters (73%) feel that the GLA doesn’t tell them much at all or gives them a limited amount of information, which is a four point fall on last year’s figures. These figures indicate that while residents say they know little about the London Assembly, they feel better informed about what the GLA as a whole is doing. Older residents aged over 65 are more likely to say they feel well informed by the GLA (22%), as do Black (25%) and less affluent residents (21%). Those living in Lambeth & Southwark (33%) and Ealing & Hillingdon (27%) GLA constituencies are also more likely to say they are kept very or fairly well informed about the services the GLA has responsibility for.

16.1 Sources of information National television and national press emerge as important sources of information for Londoners. When asked about where residents obtain their information about the Mayor and the London Assembly, nearly half (46%) cite national television. A third say national newspapers and local newspapers (33% each). A further three in ten residents (30%) obtain their information about Ken Livingstone and the London Assembly from Local and regional television. One in five (18%) get information from the Evening Standard and one in seven (14%) say leaflets delivered through the door are their main source of information. 46

Annual London Survey 2001 for the Greater London Authority

Interestingly, residents citing national television as their current main source of information about the Mayor and the London Assembly, are also the most satisfied with the way both are doing their jobs (54% and 45% respectively). One in eight residents say they obtain information from national radio (13%), local and regional radio (12%) and the newspaper Metro (12%). Small minorities mention posters (8%) and leaflets and noticeboards in local council buildings (7%). The findings show that few people get information from local sources; only 5% say noticeboards and information points in libraries and other local venues. While 63% of Londoners say they have access to the Internet at home or work, only 5% say they obtain their information in this way.

16.2 Information Preferences The top six current sources of information are also the preferred means by which residents want to hear about the Mayor and the London Assembly. However, interestingly, fewer people (35%) say they prefer to get information from national television, than currently receive their information in this way (46%). A third (32%) of people would prefer to get their information through a local newspaper, while three in ten (27%) say they would prefer leaflets through the door, indicating perhaps a more local focus on preferred information sources.

47

Appendices