Amadeus Basic Training Gide

1

Training & Support

GPROT05/OCT07/VER6

2

CONTENTS SIGN IN & SIGN OUT

5

AIS PAGES OFFICE BRIEFING PAGE HELP PAGES TIMATIC CRYPTIC COMMANDS (TIMATIC) ENCODE/DECODE DATE AND TIME CONVERSIONS MATHEMATICAL CALCULATIONS AVAILABILITY ENTRIES DUAL CITY PAIR AVAILABILITY DIRECT ACCESS TIME TABLE ENTRIES SCHEDULE ENTRIES AVAILABILITY CHANGE ENTRIES EXPLANATION OF AMADEUS ACCESS LEVELS STATUS CODE SEEN AT SELL TIME FLIGHT INFORMATION MINIMUM CONNECTING TIME DISPLAY CONNECTION POINTS SEGMENT SELL MANDATORY PNR ELEMENTS

5 5 5 5 6 6 6 6 7 7 7 7 8 8 8 9 10 10 10 10 11

OPTIONAL ELEMENTS OTHER SERVICE INFORMATION SPECIAL SERVICE REQUEST EPAY OPTION FOR TICKETLESS AIRLINE PNR APIS TRAVEL DETAILS ADVANCE SEATING THROUGH SEAT MAP OPEN SEGMENT INFORMATION SEGMENT GHOST SEGMENT FREQUENT FLYER NUMBER EXTENDED SECURITY TICKET NUMBER TRANSMISSION PNR RETRIEVAL & DISPLAY PNR CLAIM PNR MODIFICATIONS PNR AND ITINERARY PRINTING SPLIT BOOKINGS HANDLING NON HOMOGENEOUS PNR CONDITION

11 12 12 12 12 12 12 13 13 13 13 13 14 14 14 15 15 15 GPROT05/OCT07/VER6

3

COPY PNR PNR HISTORY PNR RECALL ENTRIES MULTI LIST-SEARCH BY FLIGHT MULTI-LIST SEARCH BY OFFICE SEARCH BY OFFICE QUEUES AMADEUS E MAIL E MAIL STATS PNR SMS FARES FARE QUOTE DISPLAY FARE QUOTE DISPLAY CHANGE ENTRIES FARE QUOTE NOTES FARE QUOTE BOOKING CLASS FARE QUOTE ROUTING FARE QUOTE PRICING FARE QUOTE CURRENCY FARE QUOTE MILEAGE FARE QUOTE RATE OF EXCHANGE FARE QUOTE EXCESS BAGGAGE CREDIT CARD APPROVAL ITINERARY PRICING FARE DIAGNOSTIC

15 16 16 16 16 16 16 17 18 18 18 18 19 19 19 20 20 20 20 21 21 21 21 21

BEST PRICER HOTELS BEST AVAILABLE RATE (BAR) GUARANTEE HOTEL AIS AND HELP PAGES HOTEL LIST DISPLAY HOTEL AVAILABILITY SCROLLING ENTRIES HOTEL SELL HOTEL FEATURES HOTEL POLICY INFORMATION HOTEL PRICING HOTEL RATE CHANGE HOTEL TERMS HOTEL POINTS OF REFERENCE HOTEL MODIFICATIONS / CANCELLATION AMADEUS RAIL CARS CAR LIST DISPLAY

21 22 22 22 22 22 23 23 24 24 24 24 25 25 25 26 26 26 GPROT05/OCT07/VER6

4

CAR AVAILABILITY DISPLAY CAR RATE FEATURES, CAR TERMS CAR SCROLLING ENTRIES CAR SELL CAR MODIFICATIONS CUSTOMER PROFILE AMADEUS SITES LIVE CHAT AMADEUS LEARNING CITY AMADEUS WEB TRAINING REGISTRATION EXTENDED OFFICE SECURITY RETRIEVAL ENTRIES PERTAINING TO EOS SETUP LOCAL SECURITY ADMINISTRATION COMMANDS SIGN IN ATTRIBUTES GENERAL DOS AND DONTS FOR RESERVATIONS

26 27 27 27 27 28 28 28 29 29 29 29 29 30 31

GPROT05/OCT07/VER6

5 VISIT AMADEUS ONLINE LEARNING AT WWW.ALC.AMADEUS.COM

NOTE: SPACES SHOWN IN THE ENTRIES ARE FOR CLARITY ONLY

SIGN IN & SIGN OUT SIGN IN TO ONE WORK AREA SIGN IN TO ALL WORK AREAS SIGN IN TO ANOTHER WORK AREA “C” JUMP MOVE TO WORK AREA “B” JUMP DISPLAY REDISPLAY SIGN MESSAGE FOR THE DAY SIGN IN TO PRACTICE TRAINING JUMP OUT FROM CURRENT AREA/ALL SIGNED AREAS

AIS PAGES VIEW AIS MAIN MENU PRODUCT ANNOUNCEMENTS IN AMADEUS INFORMATION ON AN AIRLINE, FOR EX, UL AIRLINE LOCAL CONTACT NUMBERS INFORMATION ON A PARTICULAR COUNTRY INFORMATION ON A SPECIFIC AIRPORT CURRENT WEATHER FORECAST FOR A CITY PARTICIPATING CARRIER ACCESS & FUNCTION LEVEL INFORMATION ON A SPECIFIC CAR COMPANY INFORMATION ON A SPECIFIC HOTEL CHAIN INFORMATION ON TRAINING SCHEDULES INFORMATION ON AMADEUS LEARNING CITY INFORMATION ABOUT ETKT LOCAL GUIDELINES IVS PAGES FOR VISA INFORMATION

INFORMATION ON INDIAN (AIRLINES) BOOKING GUIDELINES AMADEUS INDIA INFORMATION PAGE ON RESERVATION AND TICKETING GUIDELINES TO SEE A LIST OF INPUT AND OUTPUT ACTION CODES TO SEE A LIST OF ALL CODES STARTING WITH W

OFFICE BRIEFING PAGE DISPLAY YOUR OFFICE BRIEFING PAGE EDIT OFFICE BRIEFING PAGE

HELP HELP INDEX BY LETTER HELP ON NAME ELEMENT STEP BY STEP INSTRUCTIONS FOR COMMON TASKS HELP ON MEALS HELP ON THE LAST TRANSACTION ENTERED

TIMATIC

HE SIGN JI 1234AA/AS JI*1234AA/AS JXC JMB JD JB JJ 1234AA/AS JO / JO*

HE AIS GG AIS GG NEWS GG AIR UL GG AMA IN LCL GG COU FR GG APT NRT GG WEA LAX GG PCA xx (xx=carrier code) GG CAR ZE GG HTL RD GG AMA IN TRx (where x = region code, for ex, for Delhi(North), the page would be GG AMA IN TRN) GG AMA IN ALC GG AMA IN ETT GG AUX IN CH (where IN denotes Indian national and CH denotes the country being visited ie Switzerland. Note: Your agency needs to be a subscriber to IVS to view these pages) GG AMA IN IND GG AMA IN TKT GG CODE GG CODE W

HE GD GD GMD

HE HE HE A HE NM HE STEPS HE MEAL CODES HE/

HE TI

In Amadeus Selling Platform, follow the following steps: 1.Verify you are in the command page or click on the command page icon 2.Click on the Scripts tab 3.The information icon on the extreme right under the Scripts tab GPROT05/OCT07/VER6

6 ENHANCE YOUR PRODUCTIVITY WITH AMADEUS SELLING PLATFORM

refers to Timatic (it says Travel Information). Use a mouseover to confirm.4.Click on the icon. This will open up the Timatic window where you can check Visa / Health information / information regarding Customs, taxes to be paid at the airport etc. 4.To send this information as an email, click on the FAX/Email icon and then click on Send. Enter email address of receiver and click on Send. 5. In case your email setup is not configured, do that first. There is a seperate handout available for the steps. CRYPTIC COMMANDS: MASK FOR VISA INFORMATION MASK FOR HEALTH INFORMATION MASK FOR VISA AND HEALTH INFORMATION INDEX FOR NEWS ITEMS INDEX FOR RULES,TERMS AND DEFINITIONS LIST OF AIRPORTS FOR A SPECIFIC COUNTRY LIST OF COUNTRY GROUP CODES AND GROUP NAMES DISPLAY MEMBER COUNTRIES FROM GROUP CODES

ENCODE/DECODE ENCODE CITY / AIRPORT NAME ENCODE FROM PART OF CITY NAME DECODE CITY / AIRPORT NAME ENCODE AIRLINE NAME DECODE AIRLINE NAME ENCODE COUNTRY NAME DECODE COUNTRY NAME ENCODE A HOTEL DECODE A HOTEL ENCODE A CAR COMPANY DECODE A CAR COMPANY ENCODE A STATE DECODE A STATE LIST STATES FOR A COUNTRY DECODE AN AIRCRAFT TYPE LIST CONNECTING POINTS DISPLAY NUETRAL CONNECT POINTS DISPLAY NUETRAL CONNECT POINTS WITH AIRLINE OPTION DECODE A HOTEL RATE CODE (EX SUM) DECODE CAR EQUIPMENT

DATE AND TIME CONVERSIONS CURRENT TIME IN SINGAPORE TIME DIFFERENCE BETWEEN TWO CITIES COMPARE TIME IN OTHER CITY TO CHANGE THE GMT TIME TO LOCAL TIME DISPLAY DAY OF WEEK

MATHEMATICAL CALCULATIONS ADD VALUES SUBTRACT VALUES MULTIPLY DIVIDE

HE TI TIFV TIFH TIFA TINEWS TIRULES TILCC/GERMANY TIRGL TIRGL/SCHS (where SCHS is the group code for Schengen states)

HE CONVERT DAN ROME DAN CIN* DAC TYO DNA SABENA DNA SN DC FRANCE DC FR DNH BEST WESTERN DNH BW DNC AVIS DNC ZI DNS FLORIDA DNS US FL DNS US DNE IL9 DX DELLAX DRT 19DEC DELLAX DRT 19DEC DELLAX/AMH DNN SUM CE PHN

HE DD DD SIN DD LON/LAX DD LON1500/LAX DD ZZZ1500/DEL DD25DEC02

HE DF DF 889;1733;669 DF 1955-889 DF1604*33 DF1509/34 GPROT05/OCT07/VER6

7 MAXIMUM NUMBER OF AIRLINES WITH LAST SEAT AVAILABILITY

AVAILABILITY NEUTRAL AVAILABILITY AVAILABILITY FOR SPECIFIC AIRLINE AVAILABILITY FOR SPECIFIC AIRLINES (upto 6 carriers) EXCLUDE SPECIFIC AIRLINE AVAILABILITY WITH DEPARTURE TIME AVAILABILITY WITH SPECIFIC BOOKING CLASS (RBD) AVAILABILITY WITH SPECIFIC CABIN CLASS AVAILABILITY AS PER NUMBERS OF SEATS AVAILABILITY WITH CARRIER CODE, NUMBER OF SEATS AND RBD CLASS SPECIFIED AVAILABILITY WITH TRANSIT POINTS AVAILABILITY WITH 2 TRANSIT POINTS AVAILABILITY WITH TRANSIT POINT & AIRLINE EXCLUDE A CONNECTING POINT ONLINE CONNECTIONS CARRIER-PREFERRED DISPLAY ALLIANCE AVAILABILITY ALLIANCE AVAILABILITY ALLIANCE AVAILABILITY AVAILABILITY BY ARRIVAL TIME SEVEN DAY SEARCH ENTRY

DUAL CITY PAIR AVAILABILITY WITH RETURN ON SAME DAY WITH RETURN DATE SPECIFIED WITH ONWARD DATE , SECTOR AND AIRLINE SPECIFIED SCROLLING IN DUAL CITY PAIR AVAILABILITY MOVE UP/DOWN/NEXT/YESTERDAY IN FIRST CITY PAIR MOVE UP/DOWN/NEXT/YESTERDAY IN SECOND CITY PAIR

DIRECT ACCESS TO SEE WHAT ALL DIRECT ACCESS FUNCTIONALITIES ARE SUPPORTED BY AN AIRLINE DIRECT ACCESS AVAILABILITY FOR AIRLINE SCROLLING IN DIRECT ACCESS AVAILABILITY SCROLLING IN DIRECT ACCESS AVAILABILITY SCROLLING IN DIRECT ACCESS AVAILABILITY SCROLLING IN DIRECT ACCESS AVAILABILITY DIRECT ACCESS PNR RETRIEVAL BY RECORD LOCATOR DIRECT ACCESS FARE DISPLAY FOR AIRLINE (EX KLM)

TIME TABLE ENTRIES NEUTRAL TIME TABLE NEUTRAL TIME TABLE FOR AN AIRLINE (this displays the timetable for non-participating carriers as well) NEUTRAL TIME TABLE WITH DATE AND AIRLINE

HE AN AN10DECDELLON AN10DECDELSIN/ASQ AN10DECDELSIN/ASQ,AI,TG AN23DECDELLON/A-AI AN10DECLONBRU1600/ASN AN20DECDELBKK/ATG/CM AN20DECDELLON/ABA/KY AN23DECDELLON/B4 AN23DECDELBKK/ATG/CM/B4 AN28JUNDELLAX/XBKK AN28JUNDELSFO/XBKKLAX AN10DECDELSFO/ALH/XMUC AN19SEPDELLON/X-FRA/ALH AN26DECDELLAX/O ANTG15SEPDELBKK AN*A15SEPDELLON (Star Alliance) AN*O18DECBKKSYD (One World) AN*S12JULDELNCE (Sky Team) AA 23DECJFKDEL/AAI AN/17DECBOMNBO/AKQ

HE AN AN12DECFRALON/ABA* AN12DECFRALON/ABA*16DEC AN12DECFRALON/ABA*25DECLONNYC/AAA MUF/ MDF/ MNF/ MYF MUS/ MDS/ MNS/ MYS

HE DIR XX (where XX = Airline Code) HE DIR KL (FOR KLM AIRLINES) 1GAAD23DECSINJKT 1GA MN (MOVE NEXT) 1GA MY(MOVE YESTERDAY) 1GA MD(MOVE DOWN) 1GA MU(MOVE UP) 1AIRT H55PW (Where AI is the carrier supporting direct access PNR Display) 1KLFQD AMS ATL

HE TN TNDELSIN TN DEL PBH/A KB TN10DECDELSIN/ASQ

GPROT05/OCT07/VER6

8 WORK SMARTER AND FASTER WITH NON - HOMOGENOUS PNR CREATION

SCHEDULE ENTRIES NEUTRAL SCHEDULE NEUTRAL SCHEDULE WITH DATE AND AIRLINE (this displays the schedule for non-participating carriers as well, however without the posting levels) DUAL CITY PAIR SCHEDULES ROUND TRIP SCHEDULE DISPLAY

AVAILABILITY CHANGE ENTRIES

AVAILABILITY CHANGE TO SPECIFIC DATE AVAILABILITY CHANGE TO 5 DAYS AHEAD AVAILABILITY CHANGE TO 3 DAYS PREVIOUS AVAILABILITY CHANGE TO SPECIFIC AIRLINE AVAILABILITY CHANGE TO YY DISPLAY AVAILABILITY CHANGE TO FARE DISPLAY AVAILABILITY CHANGE TO SCHEDULE CHANGE CITY OF ORIGIN CHANGE CITY OF DESTINATION AVAILABILITY CHANGE TO RETURN AVAILABILITY CHANGE TO RETURN WITH DATE AND AIRLINE CHANGE TO DIRECT ACCESS DISPLAY(where applicable)

HE SN SNDELLON SN15DECCCUPBH/AKB SN23SEPMADLIS*BCNCDG SN23SEPCDGLHR*25SEP

HE AC / HE ACR (For schedule change replace AC in the entries below with SC) AC 15DEC AC 5 AC -3 AC/ABA AC/AYY AC FQ AC SN AC BOM AC // KUL ACR20DEC ACR20DEC/ABA ACLx(where X=line no of availability display)

EXPLANATION OF AMADEUS ACCESS LEVELS FOR INFORMATION ON ACCESS AND FUNCTION LEVELS BY AN AIRLINE, REFER TO GG PCA XX AMADEUS COMPLETE ACCESS ( / )

Amadeus Complete Access gives the highest level of connectivity between an airline and Amadeus, including last-seat availability and immediate confirmation. Example of airlines supporting this feature are BA, AF, MK, QF, SA, 9W. The access level is represented by a (/) in the Amadeus availability displays.

AMADEUS ACCESS SELL ( . )

Amadeus Access Sell offers a fully secured sale for each seat. When a seat sell request is made, Amadeus checks the flight in the airline’s own inventory system. According to the status, the sale is confirmed, waitlisted, or rejected immediately. If the airline confirms the booking at segment sell time, a HK status is returned.The Airline’s own record locator is automatically appended to the Amadeus PNR after EOT.If the airline does not confirm the booking, a UC or HL status code is returned. Note: Agents may use direct access to get last seat availability Ex KU, AI, VS

GPROT05/OCT07/VER6

9 ENHANCE YOUR PRODUCTIVITY WITH AMADEUS COPY PNR FUNCTIONALITY

DIRECT ACCESS (DIR) ( * )

Direct Access provides a real-time link to the airline’s own system to display an accurate availability at the time the request is made. This link is created through the use of Direct Access entries (ACL or 1xxAD entries).This functionality provides last seat availability of the airline on a secondary display. Seats sold on this real time link carry a LK status code. The airline may have the record locator return option supported. It is important that the sell entry be made within 3 minutes of accessing the direct access display. Ex GA, SV

STANDARD ACCESS

Schedules are updated on a weekly basis.When you book a seat on a standard access airline, the airline may revert with the confirmation or rejection of sale within 12 hours. If the airline supports Record Return option, its own record locator is appended to the PNR. Seats sold are in SS status code. Ex RA

AMADEUS TICKETLESS ACCESS ( - )

Amadeus Ticketless Access is a new type of access that enables end users to get availability and schedules from the low cost carriers in the Amadeus principal displays. Ticketless Airlines are identified by a ‘ - ’ in the Access indicator field and by the letter “Y” in the Ticketless Access field of the carrier’s GG PCA page. For more information refer to HE TLA. Ex AK

Related Topics: AMADEUS LAST SEAT AVAILABILITY INDICATOR (/ PLACED BEFORE THE DEPARTURE CITY)

STATUS CODE SEEN AT SELL TIME

A Slash indicator, (/), displayed before the Departure city indicates that the seat count you see is obtained in real time from the airline’s inventory. The seat count shown for a class is the true number of seats left in that class.Ex MK, QF, SA, VS

DESCRIPTION / ACCESS TYPE

Note: The segment status that is displayed at segment sell time reflects the type of access used by the airline

HK HN HL LK NK SS NN

HOLDING CONFIRMED / AMADEUS ACCESS, ACCESS SELL HOLDING NEED / AMADEUS ACCESS, ACCESS SELL WAITLISTED / AMADEUS ACCESS, ACCESS SELL HOLDING CONFIRMED / DIRECT ACCESS HOLDING CONFIRMED / DIRECT ACCESS, PENDING RECORD LOCATOR RETURN SOLD / ACCESS UPDATE, STANDARD ACCESS NEED SEGMENT / ON REQUEST

In newly sold extended air segments, before end of transaction, additional status codes are used (list below). After end of transaction, these codes are changed to HK, HN or HL

GPROT05/OCT07/VER6

10 MAXIMISE YOUR EFFICIENCY WITH SIX WORK AREAS

DK DN DW

CONFIRMED / AMADEUS ACCESS, ACCESS SELL ON REQUEST / AMADEUS ACCESS, ACCESS SELL WAITLISTED / AMADEUS ACCESS, ACCESS SELL

FLIGHT INFORMATION DISPLAY FLIGHT INFORMATION BY FLIGHT NUMBER, DATE AND SECTOR DISPLAY FLIGHT INFORMATION FROM A PNR SEGMENT OR AVAILABILITY DISPLAY FLIGHT INFORMATION FROM A DIRECT ACCESS DISPLAY

MINIMUM CONNECTING TIME DISPLAY MINIMUM CONNECTING TIME FOR CITY DISPLAY MCT FOR INTER-AIRPORT CONNECTION DISPLAY MCT FOR INTER-AIRPORT CONNECTION WITH THE TERMINALS SPECIFIED AS WELL DISPLAY MCT FOR CARRIER DISPLAY MCT FOR CARRIER AND AIRPORT DISPLAY MCT FROM AN AVAILABILITY OR SCHEDULE DISPLAY DISPLAY MCT FROM A PNR DISPLAY CHECK MCT AND SEGMENT CONTINUITY IN A PNR

DISPLAY CONNECTION POINTS LIST CONNECTING POINTS SPECIFY ONE CONNECT POINT SPECIFY NUMBER OF LEGS TO DISPLAY NEUTRAL CONNECT POINTS TO DISPLAY CONNECT POINTS WITH DATE AND SPECIFIC AIRLINE TO DISPLAY CONNECT POINTS WITH SPECIFIC AIRLINE EXCLUDED TO DISPLAY CONNECT POINTS WITH A CONNECT POINT OPTION

SEGMENT SELL SELL ONE SEAT (Y CLASS) FROM LINE 3 OF AVAILABILITY OR SCHEDULE DISPLAY SELL ONE SEAT (MULTIPLE CLASS) FROM LINE 4 SELL TWO SEATS Y CLASS FROM DUAL CITY PAIR AVAILABILITY DISPLAY SELL IN DIFFERENT CLASSES OF TRAVEL OR IN DIFFERENT RBDs FROM DUAL CITY PAIR DISPLAY SHORT SELL ONE SEAT FOR WAITLISTED SEGMENT LONG SELL ONE SEAT LONG SELL FOR WAITLISTED SEGMENT SELL FROM DIRECT ACCESS DISPLAY SELL FOR SELECTED PASSENGERS SELLING SEATS FOR A UMNR FOR A SINGLE CITY PAIR SELLING SEATS FOR A UMNR FOR A DUAL CITY PAIR WHEN THERE IS MORE THAN ONE UMNR IN THE SAME PNR

HE DO DO TG774 /23DEC /BKKLAX DO 2 (where 2 is the segment No. of PNR or the line no. of availability display) DO 21

HE DM DM FRA DM LHR-LGW DM ORYW-CDG2B DM BA/ LHR /AA DM BA/ LHR-LGW /AA DM 1 DM 2/4 (for segment 2 and 4 of the PNR) DMI

HE DX / HE DRT DX DEL LAX DX DEL LAX/SEL DX BOM NBO/2 DRT DEL BJS DRT 19AUG DELBJS / ATG DRT 19AUG DELBJS / A-TG DRT 19AUG DEL BJS / XHKG

HE SS SS1Y3 SS1YM4 SS2Y1*11 SS1Y1*F13 SS1Y1/PE SSTG316M03AUGDELBKK1 SSTG316C03AUGDELBKKPE1 SS1K21 SS2C1/P1,3 SS1C3 /UM5 (Where 5 is the age of the UMNR ) SS1C1 /UM6*11/UM6 (where 6 is the age of the UMNR) SS2C3 /UM5,7

GPROT05/OCT07/VER6

11 ENHANCE CUSTOMER SATISFACTION WITH INTERACTIVE SEAT MAPS

MANDATORY PNR ELEMENTS NAME ELEMENT BASIC ENTRY COMMON SURNAME DIFFERENT SURNAME ACCOMPANIED INFANT INFANT WITH DIFFERENT SURNAME CHILD PASSENGER

HE PNR HE NM NM1ROY/ASHOK MR NM2SEN/RAHUL MR/JAYA MRS NM1SEN/JAYA MS 1SETH/RADHA MS NM1SINGH/NISHA MRS(INF/ANU/02FEB07) NM1SINGH/NISHA MRS(INFSEN/ALKA/06JUN07) NM1JAIN/RADHA MISS(CHD/06APR03)

Note 1 : SSR element automatically generates with the child’s and infant’s name and age. If the infant’s DOB is not provided the system will take the PNR creation date as the infant’s DOB Note 2 : Do not use the Child (CHD) passenger type in the name when booking an unaccompanied minor PHONE FIELD CONTACT INFORMATION AS PER OFFICE PROFILE ENTER CONTACT INFORMATION ENTER MOBILE NUMBER ENTER E-MAIL ADDRESS

HE AP AP AP BOM CTCH45644455 CTCB646446 CTCT45665657 APM - DEL 9818568329 APE - [email protected]

*Remember to transmit the data in the phone field to the airline under OSI as well TICKETING ARRANGEMENT TICKETING IN ORDER TICKETING TIME LIMIT DATE TICKETING TIME LIMIT DATE AND TIME PASSENGER SPECIFIC TK ELEMENT TICKETING FOR DOMESTIC ITINERARY TICKETING FOR INTERNATIONAL ITINERARY

HE TK TKOK TKTL05OCT TKTL05OCT/1200 TKTL05OCT/1200/P1,4 TKDO01JAN (automatic queue placement to Q8C3) TKIN05JAN (automatic queue placement to Q8C5)

*Remember to transmit the time limit to the airline under OSI as well REFERENCE REFERENCE OF PERSON ACTIONING BOOKING

HE RF RF GEORGE

END TRANSACTION END AND REDISPLAY PNR END AND IGNORE PNR

HE ER / HE ET ER ET

Note : You can enter all the mandatory elements together by combining them with a “;” (semi colon) Ex NM1SEN/SUSHMITA MS;SSLH761H23DECDELFRA1;AP BOM CTCH23345511;TKOK;RFDAISY;ER

OPTIONAL ELEMENTS BILLING ADDRESS MAILING ADDRESS GENERAL REMARK ELEMENT CONFIDENTIAL REMARK CORPORATE REMARK ITINERARY REMARK ITINERARY REMARK PLACED AFTER PARTICULAR SEGMENT OF PNR OPTION ELEMENT FIELD (automatic queue placement to Q3)

HE AB/HE AM/HE RM/HE RC/HE OP/HE RIR AB 2115 HOTEL SHERATON,DELHI AM 1198 BASANT LOK,DELHI RM PAX WILL COLLECT TICKETS COPY RC PAX PAYS BY CCVI33333553/1009 RX VIP PAX TAKE CARE/S4/P1 RIR HAVE A PLEASANT FLIGHT RIR COMPLIMENTARY CAR TRANSFER ON ARRIVAL/S4 OP12DEC/US VISA TO BE APPLIED GPROT05/OCT07/VER6

12 ENHANCE YOUR COMMISSIONS WITH AMADEUS INSURANCE

OTHER SERVICE INFORMATION ADD OSI MESSAGE FOR CONTACT INFORMATION ADD OSI MESSAGE FOR CIP PASSENGER ADD OSI MESSAGE FOR TIME LIMIT ADD OSI MESSAGE FOR ALL THE AIRLINES IN THE PNR ADD OSI MESSAGE FOR MOBILE TRANSMISSION

SPECIAL SERVICE REQUEST MEAL REQUEST MEAL REQUEST WITH PASSENGER & SEGMENT SEAT REQUEST (SEAT WISH) SPECIFIC SEAT NUMBER REQUEST WHEELCHAIR REQUEST BASINETTE REQUEST SSR MESSAGE WITH FREE FLOW TEXT: (Special Meal request) (Meet and assist request) (Other services) FORM OF IDENTIFICATION-FOID

HE OSI OSEK PAX DEL CTCH 57775777 OSEK PAX CIP MD ASIA TYRES/P1 OSEK TIMELIMIT 12DEC 1200HRS OSYY PAX CTCH DEL 5191912 OS BA CTCM DEL 9818568329

HE SSR SR AVML SR SFML/P2/S4-5 ST/A (NON SMOKING AISLE) ST/W (NON SMOKING WINDOW) ST/21A/P2 SRWCHR/ P3/ S5 SRBSCT/P1

SRSPML - ANNIVERSARY CAKE/ P1/ S7 SRMAAS - PAX WITH INFANT/P2 SROTHS UL-PLS DAPO CNFM ASAP SR FOID IB HK1-DL12345678/P1 (Please refer to HE FOID for more details) TO MANUALLY CREATE AN SSR FOR UMNR SRUMNR-UM06 (where 6 the age of the UMNR) TO CREATE THE SSR WHERE THERE ARE MULTIPLE UMNRS IN THE PNR SRUMNR-UM06/07/08

EPAY OPTION FOR TICKETLESS AIRLINE PNR HE EPAY PAYMENT INFORMATION FOR TICKETLESS PNR PAYMENT INFORMATION FOR TICKETLESS PNR WITH CVV NUMBER INCLUDED

APIS TRAVEL DETAILS

SREPAY3KNN1-CC/AX376919082501005/ EXP1209-SMITH JOHN SR EPAY AK NN1-CC/VI4444333322221111/ EXP0810-TEST TESTER C691

HE APIS

APIS PASSPORT INFORMATION

SRDOCSBAHK1-P-GBR-012345678-GBR30JUN73-M-14APR09-JOHNSON-SIMON-PAUL-H/P1/S3 APIS VISA INFORMATION SRDOCO BA HK1-MANCHESTER GBR-V-17317323LONDON GBR-18JUN04-USA/P1/S3 APIS ADDRESS INFORMATION SRDOCA BA HK1-D-USA-301 PARK AVENUENEWYORK-NY-10022/P1/S3 Note 1 : Use MI to signify male infant and FI for female infant Note 2 : For 3 letter nationality codes, refer to DC COUNTRY CODE or DC COUNTRY NAME Example : DC IN OR DC INDIA

ADVANCE SEATING THROUGH SEAT MAP DISPLAY SEAT MAP FOR FLIGHT DETAILS DISPLAY SEAT MAP FOR A PNR SEGMENT 4

OPEN SEGMENT OPEN SEGMENT FOR A SPECIFIC CARRIER OPEN SEGMENT FOR A SPECIFIC DATE OPEN SEGMENT WITH NO CARRIER SPECIFICATION

HE SM SMLH761/C/03SEPDELFRA SM4

HE SO SOLHCFRABOM SOLHC24DECFRABOM SOYYCFRABOM GPROT05/OCT07/VER6

13 SEND PASSENGERS THEIR ITINERARY THROUGH AMADEUS E--MAIL.

INFORMATION SEGMENT INSERT SURFACE SEGMENT TO INDICATE BREAK IN SEGMENT CONTINUITY INSERT FLIGHT SEGMENT FOR INFORMATION ONLY

GHOST SEGMENT ADD GHOST SEGMENT INTO PNR

FREQUENT FLYER NUMBER CHECK IF THE AIRLINE USES AMADEUS FREQUENT FLYER DATABASE PNR CREATION FROM FREQUENT FLYER NUMBER DISPLAY FREQUENT FLYER NAME FROM AIRLINE DATABASE ADD FREQUENT FLIER NUMBER INTO PNR CHECK FREQUENT FLIER AGREEMENTS FOR BA PASS KL FREQUENT FLIER NUMBER TO PARTNER CARRIERS NW AND UK AS WELL

EXTENDED SECURITY SET UP A READ ONLY SECURITY (on the retrieved PNR) SET UP A READ AND WRITE SECURITY (on the retrieved PNR) DISPLAY PNR EXTENDED SECURITY AGREEMENT (on the retrieved PNR) CANCEL PNR EXTENDED SECURITY AGREEMENT (on the retrieved PNR) RETRIEVE A PNR ON WHICH EXTENDED SECURITY HAS BEEN RECEIVED

TICKET NUMBER TRANSMISSION

HE SI SI ARNK SIKL171C28JUNAMSCPHHK2/08501120

HE SS SSSQ401Y20DECDELSINGK1/YKAB4 (where YKABH is the airline record located)

HE FFN GG PCA XX (where XX = carrier code) FFATG-ZZ88888 (This entry works for airlines using Amadeus Frequent Flyer Database) FFDAF-MIA0002A (This entry works for airlines using Amadeus Frequent Flyer Database) FFNEK-12345978/P1 VFFD BA FFNKL-76546465464,KL,NW,UK

HE ES ES DELI22133-R ES DELI22134-B ESD ESX RT/DELI22123-SMITH (where DELI22123 is the office that has extended the security)

HE FH/HE OS

WHEN AN AUTOMATED TICKET IS ISSUED, THE SYSTEM AUTOMATICALLY ADDS AN FA ELEMENT CONTAINING THE TICKET NUMBER TO THE PNR. HOWEVER, IN CASE YOU REQUIRE TO TRANSMIT THE TICKET NUMBER MANUALLY IN THE PNR, FOLLOW THE STEPS BELOW. CHECK THE GGPCAxx PAGE ON THE SYSTEM TO SEE THE CORRECT FORMAT FOR TKT NO. TRANSMISSION (where xx=carrier code) IF THE TKT NO TRANSMISSION BOX READS “ALL” THE TKT NO. HAS TO BE TRANSMITTED IN THE “FH” FORMAT AND IF THE BOX IS “BLANK” THE TKT NO. HAS TO BE TRANSMITTED IN THE “OS” FORMAT. TKT NO. TRANSMISSION UNDER OSI TKT NO. TRANSMISSION UNDER FH AUTOMATED TKT NO TRANSMISSION UNDER FH MANUAL TKT NO TRANSMISSION UNDER FH ELECTRONIC TICKET NUMBER TRANSMISSION ELECTRONIC TICKET NUMBER TRANSMISSION FOR INFANT TICKET ELECTRONIC TICKET NUMBER TRANSMISSION FOR CONJUCTION TICKETS

OSRA TKNO 2853115670908 FH 125-3114500908 FHA 125-3116400908 FHM 125-3211222125 FHE 125-3114500900 FHE INF 125-3114500911 FHE 125-3114500909-10/P2

GPROT05/OCT07/VER6

14 REGISTER FOR TRAINING ONLINE ON WWW.AMADEUS.IN

PNR RETRIEVAL & DISPLAY RETRIEVAL BY PNR RETRIEVAL BY SURNAME RETRIEVAL BY SURNAME AND INITIAL RETRIEVAL OF ACTIVE PNRS ONLY RETRIEVE PNR AT LINE 4 OF LIST RETURN TO LIST RETRIEVAL BY FLIGHT RETRIEVE PNR BY TICKET NUMBER (contained in FA or SSR element) REDISPLAY CURRENT PNR DISPLAY ONLY ITINERARY SEGMENTS DISPLAY GENERAL FACTS INCLUDING OSI / SSR ELEMENTS DISPLAY REMARKS ONLY DISPLAY PNR ELEMENTS RELATED TO FARE, TICKETING AND ITINERARY ONLY DISPLAY ELEMENTS FOR ONE PASSENGER ONLY DISPLAY AIRLINE RECORD LOCATOR IN PNR RETRIEVE PNR ON WHICH EXTENDED SECURITY HAS BEEN RECEIVED DISPLAY FLIGHT INFORMATION FROM RETRIEVED PNR RETRIEVE PNR FROM CUSTOMER PROFILE DISPLAY RETRIEVE PNR FROM DISPLAYED E-TICKET RECORD DISPLAY ALL QUEUES WHERE PNR IS PLACED

PNR CLAIM

HE RT RT QVH1A5 RT/SINGH RT/SINGH/J RT/SINGH/J*A RT4 RT0 RTLH761/14SEPDELFRA-SEN RTTKT/016-1234567890 RT RTI RTG RTR RTF,K,I RT/P2 RL RT/DELI22123-SMITH (where DELI22123 is the office that has extended the security) RTSVI3(Segment3) RTU RT*E RTQ

HE RO

PNR CLAIM IS A 2 STEP PROCESS.THE INITIAL STEP CAUSES THE PNR TO BE DISPLAYED IN ITS ORIGINAL FORMAT. THE SECOND STEP CONSISTS OF PERFORMING AN END OF TRANSACTION ENTRY STEP 1 RETRIEVING THE PNR CREATED IN ANOTHER OFFICE (BY RECORD LOCATOR) RETRIEVAL BY FLIGHT NUMBER, DATE AND NAME RETRIEVAL FROM A SIMILAR NAME LIST RETURNING TO THE SIMILAR NAME LIST

RO CO ABC123 (where CO is the airline and ABC123 is the airline record locator) RO AA 042/23AUGDELCHI-SHARMA RO 3 (where 3 is the line number of the PNR on the list) RO 0

STEP 2 CLAIMING RESPONSIBILITY FOR THE PNR

ER or ET

PNR MODIFICATIONS CANCEL SPECIFIED SEGMENT CANCEL RANGE OF SEGMENTS CANCEL NON-CONSECUTIVE SEGMENTS DELETE ELEMENT (TO REMOVE INACTIVE STATUS CODES SUCH AS HX, UC FROM THE PNR FACE) ACCEPT STATUS AS HK FOR SEGMENT RECONFIRM SEGMENT ADD OR CHANGE PASSENGER ASSOCIATION CANCEL ITINERARY ACCEPT ALL STATUS UPDATES AND REDISPLAY PNR/END TRANSACTION

HE XE/HE XI/HE DL/HE RR/HE SB XE 4 XE 4-8 XE 4,6 DL4 8/HK 5/RR 7/P1,4 XI ERK or ETK GPROT05/OCT07/VER6

15 MAXIMISE YOUR PRODUCTIVITY WITH AMADEUS SELLING PLATFORM

CHANGE CLASS TO Y FOR SEGMENT 6 OF PNR CHANGE CLASS TO Y FOR ALL SEGMENTS CHANGE DATE FOR SEGMENT 7 OF PNR Note: For Standard access carriers, do not use the SB entries

PNR AND ITINERARY PRINTING ITINERARY BASIC DISPLAY FOR PASSENGER1 ITINERARY BASIC PRINT FOR ALL PASSENGERS ITINERARY EXTENDED DISPLAY FOR PASSENGER 2 ITINERARY EXTENDED PRINT FOR PASSENGER 2 ITINERARY EXTENDED PRINT FOR PASSENGER 2 IN FRENCH LANGUAGE PRINT SINGLE JOINT ITINERARY FOR ALL PASSENGERS PRINT ENTIRE ITINERARY (NORMAL SCREEN VIEW) PRINT ENTIRE HISTORY

SPLIT BOOKINGS

SBY6 SBY SB25DEC7

HE IED/HE IEP IBD/P1 IBP IED/P2 IEP/P2 IEP/LP FR/P2 IEPJ WRA/RT WRA/RH

HE SP

MANUAL SPLIT IS A 3 STEP PROCESS. RETRIEVE THE PNR AND 1/SPECIFY PASSENGERS TO BE SPLIT SP 1,4 2/END AND FILE NEW PNR BEING CREATED RF AMIT; EF 3/END TRANSACTION IN PARENT PNR RF AMIT;ER RETRIEVE SPLIT PNR RECORDS RT AXR Note: Action changes in the new PNR only after airline record locator has been received in the PNR

HANDLING NON HOMOGENEOUS PNR CONDITION (AUTOMATIC SPLIT)

HE NHP

NHP is a unique feature of Amadeus provided to the user wherein the system performs an automatic split at PNR creation stage. This happens when the number of services requested does not match the number of passengers in the PNR INCREASING/DECREASING THE SEATS WITH SEGMENT ASSOCIATION (segment number/number of seats required) 3/4 ASSOCIATING THE SEGMENT SOLD WITH THE PASSENGER 3 / P2 OR 4-5/P1-2 END AND RECEIVE THE PNR FILE RFSC;ER RETRIEVE SPLIT PNR RECORDS RT AXR Note: Automated Split cannot be performed on the saved PNRs, it only happens when PNR is in the creation stage

COPY PNR COPY THE WHOLE PNR COPY PNR FOR FOUR PASSENGERS COPY PNR FOR 7 DAYS LATER THAN ORIGINAL BOOKING COPY PNR FOR 3 DAYS EARLIER THAN ORIGINAL BOOKING COPY FOR SPECIFIC SEGMENTS ONLY COPY PNR WITH DIFFERENT DATE ON PARTICULAR SEGMENT COPY PNR AND CHANGE CLASS OF SERVICE COPY PNR TO CREATE LINKED “AXR” COPY PASSENGER DATA ONLY COPY ITINERARY SEGMENTS ONLY

HE RRN RRN RRN/4 RRN/DP7 RRN/DM3 RRN/S2,6 RRN/S5D12SEP RRN/CY RRA RRP/P2 RRI

GPROT05/OCT07/VER6

16 USE QUEUE PLANNER TO WORK MORE EFFICIENTLY

PNR HISTORY

HE RH

FOR A LIST OF PNR HISTORY CODES, REFER TO HE RH and then GP COD DISPLAY PNR HISTORY DISPLAY PARTIAL PNR HISTORY FOR AIR SEGMENTS ONLY DISPLAY HISTORY OF GENERAL FACTS (SSR, OSI) RETRIEVE SEGMENT HISTORY (SEGMENT 1) DISPLAY QUEUE HISTORY DISPLAY PNR HISTORY WITH QUEUE HISTORY

PNR RECALL ENTRIES RECALL PURGED PNR BY AMADEUS RECORD LOCATOR RECALL PURGED PNR BY FLIGHT/DATE SEGMENT

MULTI LIST-SEARCH BY FLIGHT

RH RHA RHG RHS1 RHQ RH/ALL

HE RPD RPD/RLC-A123B4/03JUL07 (any date between PNR creation and PNR purge) RPD/AF7708/16JUL07(flight date)

HE LM

MULTI LIST PNR RETRIEVAL LM/TG316/12FEB/DELBKK MULTI LIST FOR WAITLIST SEGMENTS LM/W/TG316/12FEB/DELBKK Note: For a list of Search Option codes, go to HE LM and then MS 295 PLACE LIST ON QUEUE LM/W/TG316/12FEB/DELBKK-Q25C0 SEND LIST TO PRINTER LM/W/TG316/12FEB/DELBKK-P MULTI LIST FOR RECONFIRMED SEGMENTS LM/R/TG316/12FEB/DELBKK MULTI LIST FOR SPECIFIC SSR LM/S(FQTV)/TG316/12FEB/DELBKK RETRIEVE PNR AT LINE 4 OF LIST LM4 RETURN TO LIST LM0

MULTI-LIST SEARCH BY OFFICE

HE LMB

SEARCH PNRS BY CREATION DATE & AIRLINE LMB-A(AF)K(03 AUG) SEARCH BY TRAVEL DATE AND AIRLINE LMB-A(AF)D(17DEC-26DEC) Note: For a list of Search Option codes, go to HE LMB and then MS 169 DISPLAY STATUS TABLE LMB/PS DISPLAY NAME FROM STATUS TABLE LMB/D3 (Where D is the delay number assigned to the search) PRINT A NAME LIST LMB/D3/P SEND THE NAME LIST TO THE SPECIFIC QUEUE LMB/D3/Q29C3 PURGE A SLOT FROM THE TABLE LMB/X3 PURGE ALL SLOTS LMB/XALL RETURN TO LMB NAME LIST FROM PNR LMR

SEARCH BY OFFICE SEARCH BY CRITERIA SEARCH BY CRITERIA AND PLACE SEARCH RESULTS ON SPECIFIC QUEUE DISPLAY THE PASSENGER LIST STATUS TABLE DISPLAY THE SEARCH RESULTS RETRIEVE A PNR FROM THE LIST REMOVE A SEARCH FROM THE TABLE

QUEUES DISPLAY TOTAL QUEUE COUNT

HE LPO LPO/A(AF,BA)B(CPH) LPO/A(AF,BA)B(CPH) - Q29C2 LPS/PS LPS/D3 LPS23 LPX/3-5,7

HE QT/HE QS QT GPROT05/OCT07/VER6

17 CHECK YOUR ITINERARY ONLINE ON WWW.CHECKMYTRIP.COM

DISPLAY ALL EXISTING QUEUES FOR AN OFFICE START QUEUE PROCESSING REMOVE ITEM FROM QUEUE, DISPLAY NEXT ONE DELAY ITEM, DISPLAY NEXT ONE DELAY PNR TO SPECIFIC DATE AND TIME EOT AND EXIT QUEUE MODE IGNORE PNR AND EXIT QUEUE MODE REDISPLAY QUEUE MESSAGE PLACE PNR TO QUEUE CATEGORY OF OWN OFFICE PLACE PNR TO ANOTHER OFFICE QUEUE

QTQ QS97C0D1 QN QD QD09DEC/1200 QF QI QU QE8C1 QE/DELLH0100/0C0

SEND FREE FLOW TEXT MESSAGE

QE/DELA0900/97 (ctrl+enter for new line) WRITE TEXT OF MESSAGE (ctrl+enter) REGARDS// (END Message with //) (enter)

QUEUE NICKNAMES ADD A NICKNAME TO A QUEUE DISPLAY NICKNAME LIST PLACE PNR ON QUEUE SPECIFIED BY NICKNAME

HE QUEUE and then GP NIC QLAJANE/30C1 QLD QE.JANE

QUEUE SORTATION ACTIVATE THE SIGN-ASSOCIATED CATEGORY NAME THE CATEGORY

HE QUEUE and then GP SOR QAC6C21-21 QAR6C21NAME or QAN6C21NAME

QUEUE VIEW TO DISPLAY A LIST OF PNRS ON A SPECIFIC QUEUE SCROLLING DOWN IN THE DISPLAY TO OPEN A PNR FROM THE LIST

HE QV QV/8 or QV/8C41D1 QVMD QV2

QUEUE PLANNER QUEUE SUMMARY PLANNER - DISPLAY BY RECORD LOCATOR QUEUE TICKETING PLANNER - DISPLAY BY RECORD LOCATOR QUEUE TICKETING PLANNER BY SPECIFIC DATE

HE QVR QVR QVRT QVRT/12AUG

QUEUE MONITOR ADD QUEUE MONITOR FOR A SPECIFIC QUEUE ADD QUEUE MONITOR FOR A SPECIFIC QUEUE, ALL CATEGORIES AND DATE RANGES

HE QO QOA2

AMADEUS E MAIL

QOA97CADA

HE EMAIL

TO REGISTER THE TERMINAL FOR THE FIRST TIME FOR AMADEUS E-MAIL SEND ITINERARY MAIL (Perform this entery on retrieved PNR) SEND ITINERARY MAIL USING CONTACT INFORMATION FROM APE ELEMENT OF THE PNR

WM/

SEND FREE FLOW TEXT EMAIL

WMP (ctrl+enter) EML [email protected]; (ctrl+enter) FREE FLOW TEXT (ctrl+enter) LLLL / SEND (enter)

[email protected] IEP-EMLA

GPROT05/OCT07/VER6

18 VIEW BACKDATED FARES UPTO ONE YEAR IN THE PAST

SEND FREE FLOW TEXT EMAIL TO MULTIPLE EMAIL ADDRESSES

WMP (ctrl+enter) EML [email protected],(ctrl+enter) EML [email protected],(ctrl+enter) EML [email protected]; (ctrl+enter) FREE FLOW TEXT (ctrl+enter) LLLL / SEND (enter)

DEFINE NICKNAME

WM / ADD / NIC / EML / JOHN / [email protected] WMP (ctrl+enter) EMLN JOHN; (ctrl+enter) FREE FLOW TEXT (ctrl+enter) LLLL / SEND (enter)

USE A NICKNAME

SEND THE E-MAIL WITH AN ATTACHMENT

WM / GET / TN14AUGDELBKK / ATG (enter) (note the relevant message number from the screen) WMP (ctrl+enter) EML [email protected]; (ctrl+enter) FREE FLOW TEXT (ctrl+enter) LLLL / SEND / APPEND-MSG NO. (enter)

TO VIEW THE E-MAIL QUEUE TO VIEW E-MAIL QUEUE FOR OFFICE DISPLAY AGENT MESSAGE FROM QUEUE DISPLAY OFFICE MESSAGE FROM QUEUE DISPLAY MESSAGE LOG

WM / MSG WM / MSG /O WM / MSG-2 WM / MSG-2/O WM / LOG

E MAIL STATS TO SEE THE NUMBER OF E MAILS SENT FROM YOUR TERMINAL TO SEE THE NUMBER OF E MAILS SENT FROM ALL TERMINALS IN THE OFFICE

HE EMAIL WM / HST WM/HST/O

PNR SMS SEND PNR SMS (in retrieved PNR)

RM +91 9899102834 RFNEERJA ; ER QE/DEL1A0980/65

FARES FARE QUOTE DISPLAY FARE QUOTE DISPLAY FOR A CITY PAIR FARE DISPLAY ON SPECIFIC CARRIER FARE DISPLAY WITH MULTIPLE CARRIERS(MAX 3) FARE DISPLAY FOR SPECIFIC DATE FARE DISPLAY WITH DATE RANGE FARE DISPLAY FOR A PAST DATE (upto 1 year) FARE DISPLAY INCLUSIVE OF TAXES DISPLAY TAX BREAK DOWN FOR FARE AT LINE 4

HE FQD FQDDELPAR FQDDELBKK/ATG FQDDELLAX/ABA, AF, LH FQDDELPAR/AAF/D15DEC FQDDELPAR/AAF/D12DEC**16JAN FQDDELPAR/AAF/D12JUN07 FQDDELPAR/AAF/R,AT FQK4

GPROT05/OCT07/VER6

19 USE CHANGE ENTRIES TO TOGGLE BETWEEN AVAILABILITY AND FARE DISPLAY

SHOPPERS FARE DISPLAY FQDDELLHR/D10SEP/S FARE DISPLAY IN NUC FQDDELPAR/AAF/D23DEC/R,NUC FARE DISPLAY FOR ONE-WAY ONLY FQDDELPAR/AAF/IO FARE DISPLAY IN HALF ROUND TRIP NUC FQDDELPAR/AAF/D23DEC/IH FARE QUOTE DISPLAY FOR THE ROUND THE WORLD ROUTING FQDDELDEL/ABA/VRW FARE DISPLAY FOR SPECIFIC GLOBAL ROUTING FQDDELLAX/D23DEC/VAT FARE DISPLAY IN REVERSE ORDER FQDDELLON/ABA/IX FARE DISPLAY FOR PARTICULAR CABIN CLASS FQDDELLON/ABA/KF FARE DISPLAY FOR PARTICULAR BOOKING CLASS (RBD) FQDDELLON/ABA/CS CONVERT THE CURRENCY AT LINE 5 OF THE FARE DISPLAY TO GBP FRC5/GBP FARE DISPLAY FOR ONLY SPECIFIC AIRLINE FQDDELLON/A-BA FARE DISPLAY WITH EXACT OUTBOUND AND INBOUND DATES FQDDELLON/A9W/D10SEP*15SEP FARE DISPLAY WHEN INBOUND AND OUTBOUND DATES ARE SAME FQDDELBOM/A9W/D10SEP* FARE DISPLAY WHEN OUTBOUND DATE IS THE CURRENT FQDDELBOM/A9W/D*10SEP DATE AND INBOUND DATE IS SPECIFIED FARE DISPLAY FOR INDIAN AIRLINES TO SEE BOTH FQDDELBOM/AIC/R,UP PUBLISHED AND UNIFARES FARE DISPLAY FOR INDIAN AIRLINES’ CORPORATE FARES AMEX GOLD CARD FQDDELBOM/AIC/R,U*AXGOLD AMEX SILVER CARD FQDDELBOM/AIC/R,U*AXSILVER AMEX GREEN CARD FQDDELBOM/AIC/R,U*AXGREEN ABN AMRO CO-BRANDED CARD HOLDERS FQDDELBOM/AIC,R,U*IAABN Note: Form of payment for these fares has to be through credit card. Fare basis has to be passed to IC in the SSR format

FARE QUOTE DISPLAY CHANGE ENTRIES CHANGE LOCAL CURRENCY DISPLAY TO NUC CHANGE BACK TO LOCAL CURRENCY DISPLAY A FARE AT LINE 7 IN ANOTHER CURRENCY CHANGE TO AIRLINE SPECIFIC DISPLAY CHANGE FARE DISPLAY TO AVAILABILITY CHANGE FARE DISPLAY TO SCHEDULE DISPLAY DISPLAY MILEAGE SURCHARGE BAND FOR FARE AT LINE 1 OF DISPLAY DISPLAY LIST OF FARE REQUEST TYPE CODES

FARE QUOTE NOTES DISPLAY FARE NOTES FOR FARE AT LINE 4 DISPLAY FARE NOTES WHERE FARE HAS MULTIPLE COMPONENTS DISPLAY FARE NOTES IN LIST FORMAT DISPLAY CATAGORIES DISPLAY INFORMATIONAL NOTES DISPLAY BY RULE NUMBER TAX INFORMATION FOR A COUNTRY TAX INFORMATION FOR A UNIQUE TAX CODE TAX INFORMATION FOR A UNIQUE TAX CODE IN A COUNTRY

FARE QUOTE BOOKING CLASS DISPLAY BOOKING CLASS INFORMATION BOOKING CODE INFORMATION FOR FARE WITH MULTIPLE FARE COMPONENTS

FQDN FQDL FRC7/GBP FQDC/AAF FCAN FCSN FRM1 FQL*

HE FQN FQN4 FQN1-1 FQN4*LI FQN4*AP,PE,CD FQN LH/0448 FQN A200 FQNTAX/FR (where FR is the country code) FQN TAX/XA FQN TAX/GB/YO

HE FQS FQS4 FQS3-3

GPROT05/OCT07/VER6

20 USE FARE DIAGNOSTIC TO TARGET SPECIFIC FARES

FARE QUOTE ROUTING DISPLAY ROUTING INFORMATION FOR FARE AT LINE 4 VIEW ROUTING INFORMATION WHERE THE FARE HAS MULTIPLE FARE COMPONENTS

FARE QUOTE PRICING

HE FQR FQR4 FQR 2-1

HE FQP

FARE QUOTE PRICING FARE QUOTE PRICING WITH LON AS STOPOVER FARE QUOTE PRICING WITH ZRH AS TRANSIT AND PAR AND LON AS STOPOVER FARE QUOTE PRICING THROUGH MASK FARE QUOTE PRICING FOR CHILD PASSENGER FARE QUOTE PRICING FOR INFANT PASSENGER FARE IMAGE FOR FARE ON LINE NUMBER 3 FARE QUOTE PRICING - LOWEST FARE FARE QUOTE PRICING ONLINE ON PARTICULAR AIRLINE FARE QUOTE PRICING WITH DATE, AIRLINE AND CLASS

FQPDELPARZRHPARDEL FQPDELZRHLHR-PARDEL FQPDELZRHLHR-PAR-DEL

FARE QUOTE PRICING WITH SURFACE SEGMENT FARE QUOTE PRICING WITH SURFACE & STOPOVER FARE QUOTE PRICING WITH TAX EXEMPT(FT TAX) FARE QUOTE PRICING FOR PTA FARE

FQPDELBKKKUL- -SIN-BKK-DEL FQPDELBKKKUL- - -SIN-BKK-DEL FQPDELPARJFK-PAR-DEL/R,ET-FT FQPJFKDELJFK/R,DEL.JFK (WHERE DEL IS CITY OF SALE AND JFK IS CITY OF TICKET ISSUE) FQPDELSINDEL/OAI/RADT*CH*IN FQU1//2//3

FARE FOR ADULT, CHILD AND INFANT TO CALCULATE THE TOTAL OF SEVERAL FARES FROM THE FQP DISPLAY TO MULTIPLY A FARE AMOUNT WHEN YOU HAVE MORE THAN ONE PASSENGER TRAVELLING ON THE SAME FARE

FARE QUOTE PRICING WITH VALIDATING CARRIER SPECIFIED FARE QUOTE PRICING WITH TRAVEL CARRIER AND VALIDATING CARRIER SPECIFIED

FARE QUOTE CURRENCY CURRENCY CONVERSION FROM USD TO LKR CURRENCY CONVERSION TO NUC AMOUNT

FARE QUOTE MILEAGE MILEAGE CALCULATION DISPLAY MILEAGE TABLE CALCULATE MILEAGE FROM A FARE DISPLAY

FQPDELLHRJFK-CDG-DEL/S FQPDELPARZRH-PARDEL/RCH FQPDELPARZRH-PARDEL/RIN FQQ3 FQPDELLHRDEL/L FQPDELCDGDEL/OAF FQPDEL/ABA/D12DEC/CYLHR

FQU 1/X2//2/X2//3/X4 (Fare at line 1 for 2 passengers plus the fare at line 2 for 2 passengers plus the fare at line 3 for 4 passengers) FQPDELLHRDEL/R,VC-AI FQPSINDPSSIN/OGA/R,VC-SQ

HE FQC FQC100USD/LKR FQC1000USD/NUC

HE FQM FQMDELSINTYOLAXSFOHNL FQM*LONLAX FRM1 GPROT05/OCT07/VER6

21 USE AMADEUS BEST PRICER TO FIND THE LOWEST FARES

FARE QUOTE RATE OF EXCHANGE DISPLAY ROE FOR COUNTRY OR CURRENY DISPLAY BACK DATE ROE

FARE QUOTE EXCESS BAGGAGE EXCESS BAGGAGE RATE FOR SECTOR EXCESS BAGGAGE RATE WITH CARRIER AND DATE

CREDIT CARD APPROVAL REQUEST MANUAL APPROVAL

ITINERARY PRICING ITINERARY PRICING WITH NO TST CREATION ITINERARY PRICING WITH TST CREATION ITINERARY PRICING FOR SPECIFIED PASSENGERS ITINERARY PRICING FOR AN INFANT ITINERARY PRICING FOR SPECIFIED SEGMENTS ITINERARY PRICING WITH FT TAX EXEMPT SELECT THE FARE AT LINE 4 TO CREATE THE TST SELECT THE FARE AT LINE 4 FOR PASSENGER 1 AND AT LINE 5 FOR PASSENGER 2 TO CREATE THE TSTS PRICE AS PER VALIDATING CARRIER VIEW THE STORED TST IN THE PNR DELETE THE TST FROM THE PNR VIEW THE DISPLAY FOR TST NUMBER 1

FARE DIAGNOSTIC

HE FQA FQAINDIA or FQA INR FQAINDIA/23AUG07

HE FQX FQXDELLON/35 FQXDELLON/12JUN08/35/BA

HE DE DECCVI578588875885/1210/50000/AF

HE FXX/HE FXP FXX FXP FXP/P2,4 FXP/INF FXP/S5,7 FXP/R,ET-FT FXT04 FXT04/P1//05/P2 FXP/R,VC-BA TQT TTE OR TTE/T1 TQT/T1

HE FARE DIAGNOSTIC

THIS ALLOWS YOU TO TARGET A SPECIFIC FARE WHILE PRICING AND IF THE FARE IS NOT APPLICABLE, DISPLAYS THE REASON FOR THE PRICING FAILURE USE ITINERARY PRICING TO DIAGNOSE THE FARE BASIS Y2RT FXX/D F-Y2RT USE INFORMATIVE PRICING TO DIAGNOSE THE FARE BASIS Y2RT FQPLONSINTYO/S/D F-Y2RT Note: After doing the entry move down to view the diagnostic panel.

BEST PRICER

HE FXA / HEFXB / HEFXR

REBOOK TO THE LOWEST FARE AND DO NOT CREATE A TST FXR REBOOK TO THE LOWEST FARE AND CREATE A TST FXB DISPLAY A LIST OF LOWER FARES FXA SELECT A FARE AFTER FXA,REBOOK AND CREATE A TST FXU2 SELECT A FARE AFTER FXA,REBOOK AND DO NOT CREATE A TST FXZ2 DISPLAY THE LOWEST POSSIBLE FARE, AND ADVISE THE SEAT AVAILABILITY FXL Note: Do not use the automatic rebooking option for the airlines sold on standard access

GPROT05/OCT07/VER6

22 ENJOY BEST AVAILABLE RATE GUARANTEE WITH AMADEUS HOTELS

HOTELS

HE HOTEL

There are 4 types of access levels that Amadeus provides for Hotel companies. The level of access is indicated in the availability display in the space between the hotel chain code and the hotel name ACCESS LEVEL Dynamic Access

DESCRIPTION Indicated by a (!) in the availability display.This is the highest level of connectivity and links the Amadeus Central System with the hotel company’s own reservation system. All availability and rates for the hotel chain are returned seamlessly from the hotel chain’s own system. The hotel company responds with a confirmation and other information within four to eight seconds.

Hotel Complete Access Plus Indicated by a (+) in the avaialbility display. Information on the single property display is directly from the hotel chain’s reservation system. Bookings are sent to the hotel chain via a high-speed communication link when the sale is made and the hotel system immediately returns the confirmation number and other data. Hotel Complete Access

Indicated by a (/) in the availability display The information on the availability display comes from the distribution system. Bookings are processed like Complete Access Plus. A confirmation number is returned within four to eight seconds, even before you save the PNR.

Hotel Standard Access

Indicated by a blank space ( ) in the availability display. Booking requests are sent to the hotel chain via teletype when you save your PNR. The hotel then updates your PNR with the confirmation number.

BEST AVAILABLE RATE (BAR) GUARANTEE Hotels can offer a BAR guarantee through the distribution system.This is shown on the multi property display by a ( = ) indicator before the date range. The BAR is guaranteed by the hotel chain and acts as a guarantee that the rates available in the distribution system are the best available public rates for most rate categories including Rack Rates.

HOTEL AIS AND HELP PAGES HOTEL COMPANY AIS PAGES DISPLAY HOTEL COMPANY HELP PAGES HELP ON HOTEL DISPLAY CODES DECODE SPECIAL RATE CODE WKD INFORMATION ABOUT THE TIDS PROGRAM

HOTEL LIST DISPLAY HOTEL LOCATION LIST DISPLAY FOR A CITY CODE HOTEL LOCATION LIST FOR A CITY CODE WITH AREA AND CHAIN CODE SPECIFIED HOTEL LIST FROM PNR SEGMENT HOTEL LIST FOR ALL PROPERTIES OF A PARTICULAR CHAIN IN A PARTICULAR COUNTRY

HOTEL AVAILABILITY HOTEL AVAILABILITY FOR 3 NIGHTS HOTEL AVAILABILITY WITH CHECK-OUT DATE HOTEL AVAILABILITY WITH AREA & CURRENCY

HE HOTEL GG HTL UI (where UI is the chain code) HE HTL RD HE HTL CODES DNN WKD GG TIDS

HE HL HL PAR HL HKG /AR-D /CO-UI HL S3 HL TJ IN (for all Taj hotels in India)

HE HA HA ZRH 07DEC-3 HA ZRH 07DEC-10DEC HA LON 10JUL-4/AR-D/FC-INR GPROT05/OCT07/VER6

23 FIND HOTELS NEAR TO MAJOR LANDMARKS USING AMADEUS

HOTEL AVAILABILITY FROM SEGMENT3 OF PNR HOTEL AVAILABILITY, DOUBLE OCCUPANCY, ALL STATUS TYPES

HA S3 HA DEL 14JUL-2/ST-ALL/RT-2

FOLLOW UP ENTRY TO DISPLAY ALTERNATE PROPERTIES

HA8 (WHERE THE PROPERTY AT LINE 8 HAS CLOSED STATUS) HA A1

FOLLOW UP ENTRY TO DISPLAY AVAILABILITY FOR THE ALTERNATE PROPERTY AT LINE 1 OF THE DISPLAY FOLLOW UP ENTRY TO DISPLAY HOTEL FEATURES FOR THE ALTERNATE PROPERTY AT LINE 1 OF THE DISPLAY HOTEL AVAILABILITY BY SPECIFYING SPECIAL RATE CODE

HF A1 HA ZRH 12DEC-2 /SR-WTT

AVAILABILITY FOR SPECIFIC CHAIN CODE AND NAME OF HOTEL HA BLR 03SEP /CO-TJ/ HN-WEST END HOTEL AVAILABILITY WITH MASTER CHAIN CODE

HA EM LON 12SEP-2 (where EM is the Master Chain code for Marriott group of hotels. To know if the hotel chain has a Master Chain code supported, use DNH MARRIOTT)

HOTEL AVAILABILITY FOR MORE THAN 7 AREAS HOTEL AVAILABILITY OF ASSOCIATED CITIES

HA LON 12SEP-2 /AR-D-N-S-E-ALL (AREA CODE PLUS ALL OPTION) HA NCE 17JUN-1 /AR-ALL

HOTEL AVAILABILITY WITH RATE UPTO SPECIFIED LEVEL

HA PAR 10JUN-2 /FC-USD /QU-250

HOTEL AVAILABILITY WITH PREFERRED RATE RANGE SPECIFIED

HA ZRH 23JUN-2 /FC-INR /QU-3000-5000

HOTEL AVAILABILITY WITH HOTEL CATEGORY SPECIFIED

HA PAR 10OCT-4 /AR-D /FC-INR /HC-L (where L = LUXURY. Check for codes on HE HTL CODES) HA FRA 25AUG /RT-2 /ST-ALL /TC

HOTEL AVAILABILITY WITH AMADEUS TRAVEL PREFERENCES MANAGER (you need to have the displayed profile in the background) HOTEL AVAILABILITY WITH SEARCH BASED ON SPECIFIC FACILITIES REQUIRED

HA PAR 10OCT-4 /AR-D /FF-SWI-CON (Check for codes on HE HTL CODES)

MOVE TO HOTEL SINGLE COMPANY DISPLAY FOR LINE 3 OF AVAILABILITY

HA3

SCROLLING ENTRIES RETURN TO HOTEL MULTI PROPERTY DISPLAY RETURN TO HOTEL SINGLE PROPERTY DISPLAY

HOTEL SELL

HE HTL MPHM MPHA

HE HS

HOTEL SELL FROM LINE 3, COLUMN A OF HOTEL SINGLE PROPERTY DISPLAY

HS 3A

HOTEL SELL WITH GUARANTEE, SUPPLEMENTARY INFORMATION AND PASSENGER ASSOCIATION

HS3A /G-CCAX376919082501005EXP1209 /SI-PREFERS POOL FACING ROOM /P1

GPROT05/OCT07/VER6

24 VIEW AIR AND RAIL COMBINED AVAILABILITY DISPLAYS

HOTEL SELL AND MANUALLY SEND ARRIVAL DETAILS, BY SEGMENT ASSOCIATION HOTEL SELL AND MANUALLY SEND ARRIVAL DETAILS

HOTEL FEATURES HOTEL FEATURES DISPLAY FROM MULTI PROPERTY AVAILABILITY DISPLAY HOTEL FEATURES DISPLAY FROM PNR SEGMENT HOTEL FEATURES DISPLAY FROM SINGLE PROPERTY AVAILABILITY DISPLAY

HOTEL POLICY INFORMATION TO SEE THE HOTEL POLICY IN A RETRIEVED HOTEL PNR FOR SEGMENT 2 OF PNR DISPLAY

HOTEL PRICING

HS1/ ARR-S2 HS1/ARR-AF7715-NCE-LON-3-0930

HE HF HF3 HF S3 HF

HE HP, HE HT, HE HR RTSVCH2

HE HP

Hotel pricing is a display that you can request from from a single property hotel availability display or from a hotel PNR segment.It is available for hotels in Amadeus Dynamic Access(DA) and Hotel Complete Access Plus(CA+)only. It provides detailed information for a specific room rate on the price and conditions associated to the room rate. The information on Hotel pricing displays is supplied directly from the hotel chain’s own reservation system. TO SEE HOTEL PRICING DETAILS FOR RATE AT LINE 1 HP1 or HP 1A COLOUMN A OF HOTEL SINGLE PROPERTY DISPLAY TO SEE HOTEL PRICING DETAILS FOR HOTEL AT SEGMENT 4 IN PNR

HOTEL RATE CHANGE

HP S4

HE HR

If the room rate changes in the period you are booking, it is indicated in a single property display with an asterix (*) next to the availability status code. Check the hotel chain’s policy on rate change by entering HE HTL XX (xx=hotel chain code). If the property belongs to an Amadeus Dynamic Access or Hotel Complete Access Plus chain, the HP x (where x = line number of the rate) entry performed on the single property display gets you the most up-to-date rate information. The information comes directly from the hotel chain’s central reservation system. For Hotel Standard Access and Complete Access Hotels, the information about room rates is stored in the distribution system and is updated regularly by the hotel chain. To obtain room rate information, enter the hotel single property display and use the HR command to display hotel rate change information. DISPLAY HOTEL RATE CHANGE INFORMATION (IF APPLICABLE) FOR PROPERTY AT LINE 2 OF HOTEL MULTI PROPERTY DISPLAY

HR2

DISPLAY HOTEL RATE CHANGE (IF APPLICABLE) FROM HOTEL SINGLE PROPERTY DISPLAY

HR

DISPLAY HOTEL RATE CHANGE (IF APPLICABLE) FROM HOTEL PNR SEGMENT

HR S2

GPROT05/OCT07/VER6

25 VIEW AIR AND RAIL COMBINED AVAILABILITY DISPLAYS

HOTEL TERMS

HE HT

Hotel Terms display is only available for Hotel Standard Access or Hotel Complete Access chains. A Hotel Terms display gives you the following information about a specific rate - what the rate includes, the cancellation policy, the booking requirements. TO DISPLAY HOTEL TERMS FROM LINE 2 COLOUMN HT 2A A OF SINGLE PROPERTY DISPLAY TO DISPLAY HOTEL TERMS FROM SEGMENT 4 OF PNR HT S4

HOTEL POINTS OF REFERENCE

HE POR

A Point of Reference is a building/monument or any other type of landmark considered important enough to be used as a criterion when searching for and booking hotels.Each point of reference is assigned to a category according to its nature. For example: An airport, a university, a sports stadium or a tourist attraction.You can search for hotels that are less than a certain distance from the point of reference. DISPLAY POINT OF REFERENCE CATAGORIES HOTEL AVAILABILITY WITH POR LIST HOTELS NEAR EIFFEL TOWER IN PARIS LIST ALL SHOPPING AREAS IN LONDON LIST ALL ATTRACTIONS IN GREAT BRITAIN DISPLAY DETAILS OF LINE 12 FROM ABOVE DISPLAY AVAILABILITY FROM DRP LIST DISPLAY A LIST OF HOTELS FROM DRP LIST RETURN TO THE DRP LIST

HOTEL MODIFICATIONS / CANCELLATION

DRP-CAT HA LON 12DEC-4 /RP-ATT-BIGBEN HL PAR /RP-ATT-EIFFEL TOWER DRP*/ LON-SHO DRP*/ GB-ATT DRP 12 HA L9/DT-12DEC-4 HL L2 DRP

HE HTL and then GP CHA

Note: A change in the hotel segment may result in the segment getting cancelled and rebooked. There are 2 types of options, Critical and Non-Critical. For Complete Access and Complete Access Plus car companies, when you enter a critical option, Amadeus tries to book a new segment. If the new request is accepted, the old segment is cancelled. If the new request is rejected, the old segment is retained. In the case of non-critical options, the new information is added to the existing reservation, the segment is modified, but not rebooked. Which options are Critical and which are Non - critical varies from company to company. To see which options are critical for a company, see HE HOTEL XX (where XX=Company code) The following options cannot be modified for Hotel Complete Access Plus chains: /RO- /RT- /SR- For Standard Access bookings, any change causes the old segment to be cancelled and a new one to be booked. You cannot modify or cancel a hotel segment if the guest has already checked in or if it is a past date segment. TO CHANGE CHECK-IN DATE TO CHANGE CHECK-OUT DATE TO DELETE SEGMENT DATA, ENTER THE OPTION IDENTIFIER WITHOUT UPDATE TEXT TO CANCEL A CONFIRMED HOTEL SEGMENT

5/ DT-9MAY 5/ DD-29MAY 5/ SIXE 3 (Check the cancellation policy in RTSVCH display before cancelling the segment)

Note: In the hotel supports Interactive cancellation, a cancellation number is returned by the hotel provider and is appended to the hotel segment immediately. A remark with confirmation and cancellation number remains appended in the PNR on EOT. To see if the hotel chain supports Interactive Cancellation, check HE HTL XX TO ADD A CANCELLATION POLICY MANUALLY TO THE HOTEL SEGMENT TO DELETE AN INACTIVE SEGMENT / TO ACCEPT ALL STATUS CHANGES ON THE RETRIEVED PNR REMOVE ARRIVAL INFORMATION

4/ CXL-CANCEL BY 4PM DL3, ERK or ETK 6/ARRGPROT05/OCT07/VER6

26 EXPLORE THE WORLD WITH AMADEUS CAR

AMADEUS RAIL

HE RAIL

Amadeus Rail allows you to access rail information and to book rail services offered by various railway systems, using entries that are consistent with other Amadeus products. The rail segments sold are integrated to the Amadeus PNR AIS PAGE FOR ACCESS RAIL GG RAI 9B AIS PAGE FOR EUROSTAR GG RAI 9F

CARS

HE CAR

There are 3 types of access that Amadeus provides for car companies. The level of access is indicated in the availability display in the space between the car chain code and the car company name. ACCESS LEVELS Complete Access Plus (Seamless)

DESCRIPTION The availability information is directly obtained from the providers system. The bookings are also sent via a high speed link at sell time. Represented by a (+) sign in the availability display

Complete Access

Bookings are sent via a dedicated high-speed communication link at sell time. The car company returns a confirmation number and other data within 4-8 seconds after segment sell. Represented by a (/) in the availability display

Standard Access

The booking is sent to the car company via a teletype link. The confirmation number is returned after End of Transaction. Represented by a blank space ( ) in the availability display

DECODE A CAR COMPANY CODE ENCODE A CAR COMPANY CAR COMPANY AIS PAGES CAR COMPANY AIS PAGE FOR SPECIFIC CITY CAR COMPANY HELP PAGES HELP ON CAR DISPLAY CODES HELP PAGE ON CAR CLASSIFICATION CODES DISPLAY LIST OF EQUIPMENT CODES FOR CAR COMPANY DECODE CAR EQUPMENT CODE

DNC ZE DNC BUDGET GG CAR ZI (where ZI is the chain code) GG CAR ZI FRA HE CAR SX HE CAR CODES or GP COD CG CE/CO-ZD CE PHN

CAR LIST DISPLAY DISPLAY CAR LIST FOR HERTZ CAR RENTALS TO DISPLAY CAR LOCATION POLICY FOR A CAR COMPANY AND SPECIFIC AIRPORT TO DISPLAY CAR LOCATION POLICY FOR A CITY LOCATION TO DISPLAY CAR LOCATION POLICY FOR A NON-AIRPORT LOCATION

CAR AVAILABILITY DISPLAY DISPLAY CAR AVAILABILITY FOR 3 DAYS RENTAL WITH PICK-UP AND DROP-OFF TIME

HE CL CL MAD/CO-ZE CPO ZI LHR CPO ZI MAD-C CPO ZE LONC61

HE CA CA LHR 15NOV-3/ARR-1000-1200 GPROT05/OCT07/VER6

27 CONTACT AMADEUS HELP DESK THROUGH LIVE CHAT (SUPPORTED IN AMADEUS SELLING PLATFORM)

AVAILABILITY SPECIFYING VEHICLE TYPE INFORMATION DISPLAY CAR AVAILABILITY FROM SEGMENT 3 OF PNR MOVE TO CAR SINGLE COMPANY DISPLAY FOR CAR COMPANY AT LINE 3 OF DISPLAY

CAR RATE FEATURES, CAR TERMS

CALHR11DEC-2/ARR-1100-1100/VT-ECMN (CHECK HE CAR CODES OR CG FOR THE CAR CODE EXPLANATIONS) CAS3 CA3

HE CR, HE CT

DISPLAY CAR RATE FEATURES FOR LINE 3 OF AN CR 3 (FOR COMPLETE ACCESS PLUS COMPANIES) AVAILABILITY DISPLAY DISPLAY CAR TERMS FOR LINE 3 OF AN AVAILABILITY DISPLAY CT 3 (FOR ACCESS TYPES OTHER THAN COMPLETE ACCESS PLUS, CAR TERMS ARE SUPPORTED) DISPLAY ALL CAR TERMS FOR THE SPECIFIED RTSVCC7 CAR SEGMENT IN THE PNR

CAR SCROLLING ENTRIES RETURN TO PREVIOUS MULTI COMPANY DISPLAY RETURN TO PREVIOUS SINGLE COMPANY DISPLAY

CAR SELL

HE CAR MPCM MPCA

HE CS

CAR SELL LINE 3 CS3 CAR SELL WITH SUPLEMENTARY INFORMATION AND CS3/SI-PAX PREFERS BLACK CAR/P1 PASSENGER ASSOCIATION (FOR PNR CONTAINING MORE THAN 1 PASSENGER NAME, USE PASSENGER ASSOCIATION WITH THE SELL ENTRY) CAR SELL WITH EQUIPMENT TYPE REQUEST CS3/SQ-PHN

CAR MODIFICATIONS

HE CAR and then GP CHA

For Car Standard Access Companies, any change causes the old segment to be cancelled and a new one to be booked. For complete access bookings which options cause a rebook varies between the Complete Access companies.If your changes cause the old segment to be cancelled, then the rebooking is only made if all the sale conditions are met. If they are not met, Amadeus ignores the change request but gives a new availability display based on the modified parameters, and an explanation of why the sale request was rejected. Check to see if the option you are modifying is a critical option. Critical options are those that affect the price of the booking. TO ADD OR MODIFY INFORMATION, ENTER THE 4/VT-ECAR (to modify the vehicle type requested) SEGMENT NUMBER FOLLOWED BY THE OPTIONS WITH THE NEW OR MODIFIED INFORMATION TO DELETE INFORMATION, ENTER THE SEGMENT NUMBER 4/SQTHEN THE OPTION WITH NO FOLLOWING TEXT TO CANCEL THE ENTIRE SEGMENT

XE 4

TO DELETE A CAR SEGMENT WITH AN INACTIVE STATUS CODE (UC, HX) AND MOVE IT TO PNR HISTORY

DL 4

TO CHANGE THE PICK UP TIME

4/ARR-1800

TO CHANGE THE RETURN TIME

4/RT-0900 GPROT05/OCT07/VER6

28 MANAGE YOUR SIGN BANK WITH LSA RIGHTS

TO CHANGE THE PICK UP DATE

4/DT-02SEP

TO CHANGE THE RETURN DATE 4/DD-11OCT Note: Check HE CAR xx to see what modification options are supported by the particular car company

CUSTOMER PROFILE

HE PROFILES

ENTER PROFILE MODE PM EXIT PROFILE MODE PME CREATE TRAVELLER PROFILE (you need to be in profile mode) NM1BROWN/BAKER MR CREATE COMPANY PROFILE (you need to be in profile mode) PCN/BLUE SEAS INTL Note: the same entry is also used to associate a traveller to an existing company profile. ADD FOLLOW UP ENTRY TO A PROFILE SAVE PROFILE (you need to be in profile mode) DISPLAY COMPANY PROFILE BY NAME DISPLAY TRAVELLER PROFILE BY NAME REDISPLAY ACTIVE PROFILE PROFILE IGNORE CREATE PNR FROM DISPLAYED PROFILE

PFO/ US VISA TO BE REAPPLIED / 04OCT2009 PER PDN/ BLUE SEAS INTL PDN/- BROWN PD PI PT*

Note: It is advisable to sell the segments prior to this so that seat, meal preferences, frequent flyer numbers can get transferred as well from profile to PNR CREATE PROFILE FOR PAX 1 OF PNR PC/ -1 DISPLAY LIST OF ALL TRAVELLER PROFILES PLT DISPLAY LIST OF ALL COMPANY PROFILES PLC DISPLAY LIST OF ALL TRAVELLERS ASSOCIATED TO PLT // BLUE STAR COMPANY BLUE STAR DISPLAY PROFILE 3 FROM LIST PD3 DISPLAY PROFILE FOLLOW UP LIST PLF DEACTIVATE A PROFILE (you need to be in profile mode) PX DEACTIVATE PROFILE FROM LIST (you need to be in profile mode) PX 2 Note: Deactivated profiles remain in the system database for 30days, within which time you can reactivate the profile if required.Otherwise it gets permanently deactivated. REACTIVATE A PROFILE (you need to be in profile mode) PR REACTIVATE PROFILE FROM LIST (you need to be in profile mode) PR 2 Note: Profiles not used or retrieved in the last 2 years will be auto purged from the system

AMADEUS SITES Amadeus web portal hosting suppliers and providers Amadeus online website for passenger travel information Amadeus online learning website (more info available on GG AMA IN ALC) Amadeus training registration site

www.agentnet.com www.checkmytrip.com www.alc.amadeus.com www.amadeus.co.in (Refer to “About us” section)

LIVE CHAT Live Chat is an interactive facility whereby an agent can connect to the Amadeus 24*7 Helpdesk by activating the Live chat option on his Amadeus Selling Platform command page screen. The agent is immediately connected to one of the customer care agents at the Amadeus Help Desk, thereby eliminating any phone costs or waiting times.

GPROT05/OCT07/VER6

29 MANAGE YOUR SIGN BANK WITH LSA RIGHTS

AMADEUS LEARNING CITY The Amadeus Learning City is an interactive online learning solution provided by Amadeus to its agents to help them enhance their skills and keep themselves updated. Accessible anytime, from anywhere, the site encourages you to learn at your own pace. Connect to http://alc.amadeus.com and experience the joys of self learning. Visit the GGAMAINALC page on the Amadeus system for more details

AMADEUS WEB TRAINING REGISTRATION Travel agents wanting to avail of an Amadeus training program can visit the site www.amadeus.in and submit their training requests online by visiting the Training registration service hosted under the section “About us”. The service requires a user name and password, contact the Amadeus training team for more details on the same at [email protected]

EXTENDED OFFICE SECURITY (EOS) SETUP

HE EOS

Note: These entries are only applicable if you have the LSA rights set up in your sign-in (LSA=Local Security Administrator) TO DO AN EOS AGREEMENT FROM OWNER TO RECEIVER OFFICE

TO SET UP A RECIPROCAL EOS AGREEMENT BETWEEN OFFICES

EOUOFFICEID1-OFFICEID2-PNOB/QUEB/CPRB where PNO = PNR Retrieval by all methods (by name and by record locator); QUE = QUEUES display; CPR = Customer Profiles display ; B=refers to both “Read” and “Write” Security ie view and modify rights are available EOUOFFICEID2-OFFICEID1-PNOB/QUEB/CPRB

RETRIEVAL ENTRIES PERTAINING TO EOS SETUP HEEOS RETRIEVAL BY NAME

RT/ OFFICEID-PAX NAME (ENTER THE OFFICE ID WHERE THE PNR IS CREATED) RETRIEVAL BY RECORD LOCATOR RTXXXYYY TO SEE THE QUEUE BANK OF THE OTHER OFFICE ID QT/OFFICE ID TO SEE THE PNR IN QUEUE 0 CATEGORY1 DATE RANGE1 QS/OFFICEID/0C1D1

LOCAL SECURITY ADMINISTRATION COMMANDS

HE LSA

Note: These entries are only applicable if you have the LSA rights set up in your sign-in (LSA=Local Security Administrator) TO DISPLAY THE SIGN BANK OF YOUR OWN OFFICE JCD TO DISPLAY PREFERENCES FOR ANOTHER USER’S SIGN IN JGD1122AB TO ADD A NEW SIGN IN JGA1122AB/USN-USER’S NAME/DUTA-SU where 1122AB is the 6 character alphanumeric sign in allotted to each user;USN is the user’s name. Maximum 8 characters can be added in this field;DUTA is the duty code assigned to the Sign-In. Note:If Duty Code is not Specified,then the Default assignment is AS. TO CANCEL AN EXISTING SIGN IN TO RESET THE PASSWORD OF A SIGN IN TO “AMADEUS 1” TO UPDATE AN EXISTING SIGN IN

TO RESTRICT A PARTICULAR SIGN-IN FROM DOING ANY ENTRY STARTING WITH “Q”

JGX1122AB JGR1122AB/PWD JGU1122AB/PWR-N/MUL-Y where PWR-N will remove the password prompt from the sign in1122AB;MUL-Y will allow the user to sign in to multiple terminals at the same time JGU/PACA-Q

GPROT05/OCT07/VER6

30 VISIT GGAMAINTKT FOR RESERVATION AND TICKET GUIDELINES

SIGN IN ATTRIBUTES

HE JGU

TO ATTACH A PASSWORD TO YOUR OWN SIGN-IN TO ATTACH A LANGUAGE PREFERENCE( FRENCH)

JGU/PWR-Y JGU/LNG-FR Note: HEJGU, MS211 TO DISPLAY TIMINGS BY THE 12 HOUR CLOCK JGU/TCM-12 TO GET THE DISTANCE IN KILOMETRES JGU/DIS-K TO DISPLAY SECURITY PROFILE OF THE SIGN IN JGD/S TO DISPLAY THE RIGHTS AND DUTIES OF THE SIGN IN JGD/R TO DISPLAY THE PREFERENCES OF THE SIGN IN JGD/P TO DISPLAY CURRENCY PREFERENCES FOR JGD/C CARS/HOTEL/FARES/TICKETING

GPROT05/OCT07/VER6

31 VISIT GGAMAINTKT FOR RESERVATION AND TICKET GUIDELINES

GENERAL DOS AND DONTS FOR RESERVATIONS 1.

DO NOT USE FICTITIOUS PASSENGER NAMES OR SPECULATIVE SEGMENTS TO BLOCK SPACE.

2.

ENSURE PASSENGER NAMES ARE IDENTICAL TO TRAVEL DOCUMENTS AND PASSPORTS INCLUDING COMPLETE FIRST NAMES.

3.

DO NOT CANCEL AN HL (WAITLIST) SEGMENT AND REBOOK THE SAME FLIGHT AS HK (CONFIRMED) IN ONE TRANSACTION AS IT MAY CAUSE REJECT IN THE AIRLINE SYSTEM.

4.

DO NOT CANCEL AND REBOOK SEGMENTS FOR THE PURPOSE OF EXTENDING THE AIRLINE’S TIME LIMIT AS IT IS CONSIDERED A SYSTEM ABUSE BY CARRIER AND MAY RESULT IN A PNR CANCELLATION BY THE CARRIER.

5.

DO NOT OVERRIDE MINIMUM CONNECTING TIME WARNINGS GENERATED BY THE SYSTEM AT END TRANSACTION.

6.

DELETE (DL)RATHER THAN CANCEL(XE) ALL INACTIVE SEGMENTS WITH STATUS CODES HX/NO/UC/UN.

7.

ALWAYS ADVISE THE TICKET TIME LIMITS TO THE CARRIER THROUGH AN OSI MESSAGE.

8.

DO NOT INSERT DUPLICATE TICKET NUMBERS IN SSR/OSI, IF FA/FH ELEMENT ALREADY EXIST.

9.

DO NOT MAKE ANY MODICATIONS TO A PNR IN THE SAME TRANSACTION AS A SPLIT. ENSURE YOU HAVE RECEIVED THE RECORD LOCATOR IN THE NEW PNR AND ONLY THEN PROCEED FOR ANY MODIFICATIONS.

10.

DO NOT USE ANY OF THESE SPECIAL CHARACTERS OR SYMBOLS (. ; : # $) IN AP, OSI AND SSR FIELDS IN THE PNR..THEY ARE NOT RECOGNIZED BY THE AIRLINE SYSTEMS;HENCE THEY CAN BE REJECTED UPON TRANSMISSION.

11.

CONTACT NUMBERS SHOULD BE PUT IN THE OSI FIELD.

12.

DO NOT RE-USE AN INACTIVE PNR WHICH HAS EXPIRED OR HAS BEEN CANCELLED FOR ANY REASON. INSTEAD OF THIS THE RPP ENTRY CAN BE USED TO COPY THE PASSENGER’S DATA TO CREATE A NEW PNR.

13.

USE THE DIRECT ACCESS AVAILABILITY DISPLAY TO BOOK A SEAT ON THE AIRLINE PARTICIPATING IN DIRECT ACCESS (*) LEVEL.

14.

DO NOT USE THE SB ENTRY TO REBOOK FLIGHTS ORIGINALLY BOOKED IN STANDARD ACCESS. CANCEL AND REBOOK IN 2 TRANSACTIONS IS RECOMMENDED.

15.

DO NOT CANCEL AND REBOOK A HOTEL SEGMENT IF A CONFIRMATION NUMBER IS PENDING.

16.

DO NOT IGNORE A (HOTEL) RESERVATION OR CHANGE IT BEFORE END OF TRANSACTION, AS IT IS STILL A VALID TRANSACTION IN THE HOTEL SYSTEM.

17.

IN CASE THERE IS A NEED TO MODIFY AN EXISTING HOTEL SEGMENT, PLEASE CHECK HEHTLXX, UNDER CRITICAL OPTIONS.

18.

IN CASE THE CHECK IN IS WITHIN 24 HOURS, THE TRAVEL AGENT SHOULD ALSO CHECK WITH THE PROPERTY DIRECTLY REGARDING ANY MODIFICATIONS MADE.

19.

BEFORE CANCELLING A SEGMENT ALWAYS CHECK THE CANCELLATION POLICY OF THE PROPERTY. THE MOST ACCURATE CANCELLATION POLICY IS RETURNED BY DOING RTSVCH3 WHERE 3 IS THE HOTEL SEGMENT NUMBER IN THE PNR.

20.

AFTER CANCELLATION MAKE SURE A CX MESSAGE IS RETURNED IN YOUR PNR.

GPROT05/OCT07/VER6

32

Amadeus Offices in the Indian subcontinent Plot No. 7, Local Shopping Centre, Sector-C, Pocket 6 & 7, Vasant Kunj, New Delhi - 110 070 Tel: +91 11 41336600 Fax: +91 11 26891300

STATIONS

TEL NO

Agartala Agra Ahmedabad Bangalore Bhubaneshwar Calicut Chandigarh Chennai Coimbatore Colombo Dhaka Goa Guwahati Hyderabad Indore Jaipur Jalandhar Jammu & Kashmir Kanpur Kathmandu Kochi Kolkata Lucknow Mangalore Mumbai Nagpur Patna Pune Raipur Rajkot Thiruvananthapuram Trichy Vadodara Varanasi Visakhapatnam

Tel.: +91 9862576100 Tel.: +91 562 2226136 Tel.: +91 79 26440639 Tel.: +91 80 25591095 Tel.: +91 9238595224 Tel.: +91 495 2727698 Tel.: +91 172 2703713 Tel.: +91 44 28297501 Tel.: +91 422 4214217 Tel.: +94 11 2321194 Tel.: +88 02 8330111 Tel.: +91 832 2437411 Tel.: +91 361 2665875 Tel.: +91 40 23212681 Tel.: +91 731 2566681 Tel.: +91 141 2365100 Tel.: +91 181 2457352 Tel.: +91 9906466386 Tel.: +91 512 2312445 Tel.: +977 1 4239216 Tel.: +91 484 2358870 Tel.: +91 33 22805320 Tel.: +91 522 2286137 Tel.: +91 824 2446493 Tel.: +91 22 24960708 Tel.: +91 712 2529971 Tel.: +91 9304871148 Tel.: +91 20 26059133 Tel.: +91 9826806544 Tel.: +91 9825113018 Tel.: +91 471 2466385 Tel.: +91 431 2400233 Tel.: +91 265 2338357 Tel.: +91 542 2500675 Tel.: +91 9949201349

FAX NO.

Fax: +91 79 26440639 Fax: +91 80 25091165 Fax: +91 172 2711332 Fax: +91 44 28297600 Fax: +94 11 5342007 Fax: +88 02 9346177 Fax: +91 832 2437409 Fax: +91 361 2662509 Fax: +91 40 23210176 Fax: +91 141 2365300 Fax: +91 181 2459289 Fax: +91 512 2310533 Fax: +91 484 2358872 Fax: +91 33 22806904 Fax: +91 522 2286135 Fax: +91 824 2440536 Fax: +91 22 24975510 Fax: +91 712 2524587 Fax: +91 20 26059133 Fax: +91 471 2466387 Fax: +91 265 2337043 Fax: +91 542 2347955

Visit us at : www.amadeus.in GPROT05/OCT07/VER6