e-Gov e Gov India 2008 State Wide Area Network- Experience sharing from Bihar
[email protected] l k h di@bih i Secretary, Information Technology Government of Bihar
Mission Create an environment where more and more people leverage Information and “Create Communication Technologies in their day-to-day activities”
Outline y About IT initiatives in Bihar y Network Performance and service level monitoring issues y Seamless integration of SWAN with other e_Gov y y y y y y
IInfrastructure f Application using SWAN B d idth R Bandwidth Related l t d IIssues Private sector players, technology stake holders of the SWAN: Implementation and operation Success stories and pitfalls Managing large ee-Governance Governance infrastructure programmes Conclusions
Bihar three years ago Bihary At the bottom of the pyramid in IT y No major IT Initiative except local computerization of
treasuries. y Piecemeal P l efforts ff in different d ff districts d depending d d upon the h incumbent
Bihar three years ago Bihar-
Initiatives y BSWAN- IT Dept(GoI project)-All districts connected- manpower y y y y y y
bbeing i provided id d CSC-Vasudha- IT Deptt (GoI project)- roll out underway School @ICT projectproject HRD DepttDeptt 157 /1000 +2 schools Data Centre – Finance Dept- completed SecLAN- IT Deptp Old/ new Sect. over. Others within a month Integrated Financial MIS (treasury networking)- go live in 5 treasuries VATMIS- go live in 18 locations
Some More Initiatives y IWDMS (e_Office)- application ready , rolled out in Finance Dept y Modernisation of Prisons- Home Dept 3 pilots by 15 Aug y E_District- IT dept (GoI project) –Vendor selected , within six
months y E-Procurement- Technical bids under evaluation y E_Muster_ RD Depttp ppilot in Patna district under implementation y Bihar Knowledge Centre- IT Dept- Lalit Bhavan under i l implementationi Intel, I l O Oracle l ,Tally T ll : MOU signed, i d Mi Microsoft, f IBM shown interest.
BSWAN status y BSWAN y One of the largest SWAN y 1 SHQ, 37 DHQs, 496 BHQ POPs y Project Sanctioned by GoI 31.10.06 31 10 06 y LOI issued 14.08.07 y Target g Completion p Date 30.09.08 y TCS selected as BSWAN operator y BSNL bandwidth provider y Phase-1- 111 sites :- 37 (SHQ+DHQs)+74 BHQs y Phase-2- rest 422BHQs
BSWAN phase-I phase I status (as on 10.7.2008) Status District SHQ + All DHQ Ara
Equipment Equipment BSNL Link Availability Connectivity DG sets Delivered Physically Line of Tested delivered at Site Installed Available Electricity 38
38
37
34
37
9
9
7
3
7
3
3
7
7
21
21
11
8
11
21
21
4
4
4
12
12
4
2
4
1
1
112
112
63
51
63
36
DG set tested
Manpower
28
12
28
12
Bhabua Buxar N l d Nalanda Patna 10
Sasaram Treasury Total
46
Network performance and service level monitoring issues The role of third party agencies issuesy Enforcing SLA with BSNL y Advance payment (12 cr for 534 Connections) y No Performance Guarantee y No enforcingg provisions p for penalty p y y Performance of remote offices connected through Copper has
problems – BHQ POPs, Horizontal offices - VAT, treasuries, Jails y Poor quality of media- multiple joints y Difficulty in problem identification and delay in response to complaint l llog y Lack of test equipment with BSNL y Lack of adequate specialist manpower y Poor commitment at critical cutting edge level staff of BSNL
Network performance and service level monitoring issues (contd) y Co-ordination issues with Government, BSNL and SWAN
operator (TCS) y Need for a separate link commissioning and maintenance agency y y y y y
(Datacraft/RBComm) to coordinate BSNL between TCS Th f off cable Theft bl OFC cutting during widening of roads Availability of power J Joint operation off SWAN operator, BSNL linemen l ffor commissioning off llinkk Redundancy / backup by BSNL
y UAT y Latency in the copper link y Load testing y Partial commissioningg reqd q as our application pp are readyy to use SSWAN
Link Availability Report Availability for all links, ranked by Availability%
Summary
P i d ranging Period i from f Jul J l 29, 29 2008 10:30:00AM 10 30 00AM tto J Jull 29 29, 2008 5 5:00:00PM 00 00PM Number of Managed Assets: 4
Types of Outages Contributing to Downtime: Unplanned Business Day Policy: Normal Working Hours
Report Detail Port Name
Port Description
Port Type
Port Speed
VAT-PantBwnSerial0/1/0 Rt_Se0/1/0 Name: VAT-Antaghat-Rt
ppp
2.05 Mb 01:07:08
1
VAT-AntaghatSerial0/1/0 Rt_Se0/1/0 Name: VAT_PatnaCity-R
ppp
2.05 Mb 01:13:49
24
VAT_PatnaCitySerial0/1/0 R_Se0/1/0 Name: Vat Vat_Kankar_R0 Kankar R0
ppp
2.05 Mb 06:30:00
1
Vat_Kankar_R0_Se0/1/ Serial0/1/0 0
ppp
Name: VAT-PantBwn-Rt
Report Generated on 7/29/2008 at 5:48:10PM
Total Number of Availability Remarks Downtim Outages e Number of interfaces: 6 82.786 ● % Number of interfaces: 6 81.073 ● % Number of interfaces: 6 0.000 %
● Link Down call logged(234)
Number of interfaces: 6 2.05 Mb 00:00:00
TATA Consultancy Services Ltd.
0
100.000 % Page 1 of 1
●
Report Detail Port Name
Port Description
Port Type
Port Speed
ppp
2.05 Mb 02:44:00
Name: VAT-Sahabad-Ara-rtr VAT-Sahabad-Arartr_Se0/1/0
Serial0/1/0
Total Number of Availability Remarks Downtim Outages e Number of interfaces: 6
Serial0/1/0
ppp
2.05 Mb 06:30:00
Serial0/1/0
ppp
2.05 Mb 06:30:00
VAT-Hajipur-rtr_Se0/1/0 Serial0/1/0
ppp
2.05 Mb 06:30:00
Serial0/1/0
1
1
ppp
2.05 Mb 00:14:36
6
0.000 %
0.000 %
ppp
2.05 Mb 00:00:00
0
96.256 % Number of interfaces: 6
Name: VAT-Bhagalpur VAT-Bhagalpur_Se0/1/0 Serial0/1/0
●
Link Down ,Work in progress
●
OFC Cut
●
VAT UPS not working properly
100.000 %
● ●
Number of interfaces: 6
Name: VAT-Buxar-rtr Serial0/1/0
ppp
2.05 Mb 00:00:00
Serial0/1/0
Report Generated on 7/29/2008 at 5:51:33PM
0
100.000 %
●
Number of interfaces: 6
Name: VAT-Samastipur-rtr VAT-SamastipurVAT Samastipur rtr_Se0/1/0
0.000 %
Number of interfaces: 6
Name: Vat_MPur
VAT-Buxar-rtr_Se0/1/0
1
Number of interfaces: 6
Name: VAT-Hajipur-rtr
Vat_MPur_Se0/1/0
●
Number of interfaces: 6
Name: VAT-Nalanda-rtr VAT-Nalandartr_Se0/1/0
57.949 %
Number of interfaces: 6
Name: Vat_Danapur Vat_Danapur_Se0/1/0
1
ppp
2 05 Mb 01:44:05 2.05
TATA Consultancy Services Ltd.
1
73.312 73 312 %
Page 1 of 1
●
Seamless integration of SWAN with other e-Gov e Gov infrastructure y Integrated to Secretariat LAN with all 7 Secretariat buildings y Integrated with Bihar Revenue Administration IntraNet Data
Center y CSC with Broadband
Last mile connectivity infrastructure y Presently dependent on y Leased Lines of BSNL y wireless/mobile network of operators y Broadband/dial-up Broadband/dial up
y Planning to expand to other offices through VSAT, RF and Fiber y Exploring possibilities for alternate backup connectivity y RFP for Horizontal SWAN being issued y Phase-1 Patna y Phase-2 Ph 2 District Di i Offices Offi y Phase-3 Block Offices
Readiness / application content i issues related l t d tto SWAN y VATMIS ready d .R Rollout ll t iin 18 llocations ti y CTMIS ready . Roll-out in 5 treasuries y Waiting for commissioning of DHQ POPs by TCS y In pipeline y Jails to be connected to Nearest District PoP y Courts to be connected to nearest District PoP y Schools and CSC are being connecting through Broadband y E_procurement E procurement y Land record computerisation rollout y E Muster
B d idth related Bandwidth l t d issues i y Third Party Support for commissioning and maintenance y Block connectivity through alternative source y Pilot connections with Wireless and WiMAX
Implementation and operation S Success stories t i and d pitfalls itf ll y Success Stories: y One of the Largest SWAN in India installed other than NIC, GoI. y All District links are commenced with in 3 months of start of activities y Redundancy R d d iin fib fiber y Redundancy in Routes y Ring Network of BSNL telecom Districts y Core services to start immediately without any lead time y Pitfalls: y Issues in connecting Blocks like poor quality of media and PCM equipment y Availability A l b l off PPower at Bl Blocks k
Managing Large e_Gov Infrastructure y Presently being managed by the Operators (SWAN, Data
centre) y Capacity issues with the Government y Joint J i t venture t B Beltron-ILFS lt ILFS (50:50) (50 50) which hi h helps h l in i sourcing i
resources as per need with flexibility y Need for havingg core manpower p in Government for data security and safety y Need to have a repository of best practices y Should we have one more SI for coordination between SWAN
operators and BW provider – payment? y Third party monitoring? y SLA with BSNL ?
Conclusions experience so far Conclusionsy Enforcing SLA with BSNL y Partial commissioning of SWAN (DHQ pops) as the
applications are ready y Need N d for f one more SI (D (Datacraft/RBComm) f /RBC ) for f ensuring ground level coordination between TCS and BSNL- no buckp passing g y Availability of power at BHQs
Th k Thanks
Common Service Centre (vasudha) ( dh ) y Beltron SDA; 8464 CSCs (one per panchayat) y Project Sanctioned 29.10.06; LOI 24.4.2007 ; MSA 6.10.07 y Target October 2008 y SREI Infrastructure y SARK Systems y Zoom Developers
5567 1361 1537
y Status y SREI Infrastructure y Zoom Developers y SARK Systems
5 completed p ; 500 byy JJulyy 08 105 completed; 300 by July 08 0; 100 by July 08
Issues in CSCs y Slow mobilisation by Agencies y Lack of publicity/awareness ; confusion in VLEs y Lack of Broadband Internet availability by BSNL y Lack L k off G2C/G2G services i y Power – Solar alternative Akshay Urja kendra
More Government Services thru CSCs y G2C services y Issue of certificates y Employment exchange y Utility/Telephone Bills (of Government undertakings) y Land records y Registration g y Ration cards y Electoral services y Pension /scholarship welfare schemes y Road transport y Public grievance/RTI
More Services thru CSCs y G2C Services y E-Learning y Telemedicine y Primary Healthcare y Agriculture Services y Agri-inputs y Agri-loans y Agri-consulting and training
y G2G services y Reporting from Panchayat level by different departments y Computerised front offices of Panchayat y Account keeping at Panchayat
Capacity Building in Government y e_Empowering key departments y Wet leased IT officers/consultants on a permanent basis as
Departmental IT advisers for one-two years y Reporting to Departmental Secretary y Being paid centrally by IT/Beltron out of CB fund
y Training of Government Employees y Incentive/Disincentive to Government Employees
y Huge Training Requirement y Good quality training facilities/infrastructure near Sectt y Anytime – anywhere e-training facilities/modules