Advance Personnel Management.docx Assg

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Advance Personnel Management HCL Technologies performance appraisal system

IIPM SHEEBA AGHA ROLL NO 60, SEC- P-1

Brief description of HCL technologies An HCL Info system is India’s premier information enabling company. Leveraging its 3 decades of expertise in total technology solutions, HCL Info systems offers value-added services in key areas such as system integration, networking consultancy and a wide range of support services. HCL Info systems is among the leading players in all the segments comprising the domestic IT products, solutions and related services, which include PCs, Servers, Imaging, Voice & video solutions, Networking Products, TV and FM Broadcasting solutions, Communication solutions, System Integration, ICT education & training, Digital lifestyle Solutions and Peripherals. HCL has a direct sales, channel sales and retail sales network pan India. Continuously meeting the ever increasing customer expectations and applications, its focus on integrated enterprise solutions has strengthened the HCL Infosystems’ capabilities in supporting installation types ranging from single to large, multilocation, multi-vendor & multi-platform spread across India. HCL Infosystems, today has a direct support force of over 3000+ members, is operational at 360+ locations across the country and is the largest such human resource of its kind in the IT business in India. HCL Infosystems has pan India presence across metros and non-metros. HCL Infosystems' manufacturing facilities are ISO 9001 & ISO 14001 certified and adhere to stringent quality standards and global processes. With the largest installed PC base in the country, four indigenously developed and manufactured PC brands - 'Infiniti', 'Busybee' 'Beanstalk' and ‘Ezeebee’ - and its robust manufacturing facilities, HCL Infosystems aims to further leverage its dominance in the PC market. It has been consistently rated as Top player in PC industry by IDC. The 'Infiniti' line of

business computing products is incorporated with leading edge products from world leaders such as Intel. Constant innovation to meet the customized requirements of its customers has enabled HCL to create the trusted ICT infrastructure platforms, powerful value adds like HCL Embedded Control & Continuity (HCL EC2) technology and the future generation of digital lifestyle enablers. The Imaging, Voice & video solutions segment has strategic alliances with industry leaders to provide services in various domains which include Audio Video system integration solutions, broadcasting solutions, imaging products and solutions. The company has strategic alliances with world leaders for voice and video conferencing solutions, TV and FM Broadcasting solutions and for Imaging products and solutions to provide documentation products like copiers, MFDs, Duprinters, laser printers and large format printers. The Channel Business of HCL Infosystems has an extensive network of over 3000+ resellers across 900 locations. It has actively promoted the penetration of PCs in the home and the small office/home office (SOHO) segments. HCL Infinet Ltd, 100% owned subsidiary of HCL Infosystems Ltd. is a class A ISP focusing on providing the corporate networking services like Virtual Private Network, Broadband Internet Access, Internet Telephony Hosting & Co-location services, designing & deploying Disaster Recovery Solutions & Business Continuity solution, Application Services, Managed Security Services & NOC Services over its state-of-the-art IP / MPLS network and end-to-end contact center solutions. HCL ADVANTAGE HCL Infosystems (HCLI) draws it's strength from 30 years of experience in handling the ever changing IT scenario , strong customer relationships, ability to provide the cutting edge technology at best-value-for-money and on top of it, an excellent service & support infrastructure. Today, HCL is country's premier information enabling company. It offers one-stop-shop

convenience to its diverse customers having an equally diverse set of requirements. Be it a large multi-location enterprise, or a small/medium enterprise, or a small office or a home, HCLI has a product range, sales & support capability to service the needs of the customer. Last 30 years apart from knowledge & experience have also given us continuity in relationship with the customers, thereby increasing the customer confidence in us.Our strengths can be summarized as:

• Ability to understand customer's business and offer right technology. • Long standing relationship with customers. • Pan India support & service infrastructure. • Best-vale-for-money offerings. TECHNOLOGY AND LEADERSHIP HCL Infosystems is known to be the harbinger of technology in the country. Right from our inception we have attempted to pioneer the technology introductions in the country either through our R&D or through partnership with world technology leader Using our own R&D we have: • Created our own UNIX & RDBMS capability (in 80s). • Developed security.

firewalls

for

enterprise

&

personal

system

• Launched our own range of enterprise storage products. • Launched our own range of networking products. We strive to understand the technology from the view of supporting it post installation as well. This is one of the key ingredients that go into our strategic advantage.

HCL Infosystems has to its claim several technology pioneering initiatives. Some of them are: •

Country's first Desktop PC - BusyBee in 1985.

• Country's first branded home PC - Beanstalk in 1995. • Country's first Pentium 4 based PC at sub 40k price point. • Country's first Media center pc

Performance Appraisal Methods

Electronic Performance Monitoring Electronic performance monitoring” refers to the use of technology to monitor the employee’s performance Organisations across the world are incorporating the use of various advanced technologies for all functions at all levels. Many organisations have incorporated technologies in the Performance appraisal and management processes. The electronic and computerized systems are being used to monitor and evaluate the performance of the employees.

The concept of electronic performance management has been the latest trend in performance surveillance in the foreign countries where almost every job has the potentials of being monitored electronically. But with the increasing number of MNC’s, the trend is catching up fast in India. PERFORMANCE APPRAISAL SYSYTEM IN HCL Although HCL is just a three-decade old enterprise, HCL Technologies (henceforth referred to as 'HCL') is a relatively young company formed, eight years ago, in 1998. In the 9 years since, we have transformed into a global technology brand. IT has changed the way world works and HCL is changing the way IT works. Having established our credentials in global delivery models, domain expertise and corporate governance, we are now focused on delivering value to forward-looking customers. But to experience value, you need people who are engaged, equipped and empowered. At HCL, we believe in EMPLOYEE FIRST. HCL’s enlightened approach to employee development focus on giving people whatever they need to succeed: be it a virtual assistant or talent transformation sabbaticals; expert guidance or fast track growth; inner peace or democratic empowerment. At HCL, what we have is Five Fold Path to Individual Enlightenment. This ensures they are given Support, Knowledge, Recognition, Empowerment, and Transformation. It’s about creating a new kind of corporation.

Performance Apprasial system followed by HCL Employee first Customer Second (world’s most modern management idea) • HCL Technologies is a leading global IT services company with over $2 billion revenues.

•

In February 2005, Vineet Nayar, CEO, HCL Technologies announced a radical new philosophy, “Employee first, Customer Second” (EFCS) through this philosophy the aim was to create a unique employee organizational structure, create transparency and accountability within the organization, and encourage a value driven culture.

Why performance appraisal system began in HCL HCL realized that in service industry the value gets created not in the back office but in face to face interaction between the customer and employees. Hence it is important to empower employees so that they deliver more value to the customers. When an employee is delighted, he will delight the customer. This gave birth to a path breaking philosophy called :’Employee First, Customer second’, termed by fortune as “the most modern management idea”.

Five pillars of employee first philosophy

Smart service desk An automated query resolution mechanism for employees. SSD enables employee’s raise their concerns for adequate reddressal in just three clicks. On an average 31,000 tickets are raised every month. i4e xce l Employee performance portal which handles end to end appraisal process of all employees. 24,000 appraisals are completed in 30 days in 2007 vs. 9,200 In 45 days. I4excel transparently shares ratings and views of manager’s manager (reviewer) with the employee. Di rection s “Directions” is an annual company-wide event that takes strategic discussions out of closed-door meetings to all employees. The CEO and the leadership team present at these meetings share the vision and strategy of the company as well as respond to questions in interactive sessions. Directions allows everyone in HCL to speak the same language and understand how their individual contributions fit in a larger organizational framework.

Vineet, CEO HCL Technologies takes two weeks each year to prepare for the event and spends another two weeks attending Directions events across the world. U&I A two way dialogue mechanism between CEO and the employees. Nearly 90% questions have been answered by Vineet himself. He spends 7 hrs. in a week replying to the queries raised. U&I started a reverse blogging, where in CEO posts questions to the employees. EFC Employee First councils work on goals that are of common interest to all employees and also help maintain a balance between work and life. The councils allow employees to unleash their creative talent. Last year over 1,500 events were conducted by EFC councils. Women F ir st C ounci l The purpose of this council is to focus on women development and to create an Inclusive, supporting and caring environment. A women exclusive website was Launched which has information of all women related policies, safety and security measures, work-life balance techniques. Car eer Power A comprehensive career planning and development program, which provides a framework where each employee is empowered to plan desired career path. O2 lea gue of Extr aor dinar y O2 is a system created in HCL to recognize high performers. The league constituted those employees who have been outstanding performers since last 2 years. Xtr am il es

HCL’s created a unique reward and recognition portal where all employees can see extraordinary efforts & performances and appreciate them at a click of a button. The purpose of Xtramiles is to ensure timely and public instantaneous Recognition of employees who have displayed exemplary performance.

MITR MITR lends helping hands to all HCLites and their family members by providing them expert counseling 24X7 on any issue concerning them. Gen ie The personal assistant, the all purpose coordinator, the private shopper, the Entertainment guide, the travel planer, located within the office premises & Programmed to take any request. Genie can manage all trivial and not so trivial Chores. F.U.N.D.O.O. F.R.I.D.A.Y Is synonymous with fun @ work at HCL Technologies. Weekl y P oll s Polls are conducted on weekly basis to gather employee feedback on various issues. The results are shared on the intranet and guide decision making. Ca tal yst A employee driven team building program, catalyst enables much of the desired work-life balance for his/her team by rolling out various Activities in a year.