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Administration Guide ThinkFree Server 2009.01.30
Copyright © 2009 Haansoft, Inc. All rights reserved.
Document Revision History This table describes the changes to ThinkFree Server Administration Guide Date
Note
2008-06-30
ThinkFree Server 2.0 Administration Guide
2009-01-30
ThinkFree Server 3.0 Update
Copyright © 2009 Haansoft, Inc. All rights reserved.
Table of Contents Introduction ............................................................................................................................................ 1 Various Use of ThinkFree Server ......................................................................................................... 1 ThinkFree Server Administration Guide.............................................................................................. 2 Installation Overview ............................................................................................................................. 2 System Requirements ..................................................................................................................... 3 Files in Distribution.......................................................................................................................... 4 Standalone Distribution ............................................................................................................. 4 WAR Distribution ........................................................................................................................ 4 Installer Mode for Windows ....................................................................................................... 5 Installer Mode for Linux ............................................................................................................. 9 Silent Mode for Windows, Linux ............................................................................................. 14 Using WAR for Windows, Linux .............................................................................................. 14 Registering as Windows Service ....................................................................................................... 14 Starting or Stopping Application Server ........................................................................................... 15 Uninstall ThinkFree Server ................................................................................................................. 15 Administration Page............................................................................................................................ 16 Setting up ThinkFree Server .............................................................................................................. 16 Configuration ....................................................................................................................................... 17 System Configuration .................................................................................................................... 17 License Information.................................................................................................................. 17 License Upgrade ................................................................................................................. 18 License Transfer .................................................................................................................. 18 Server Control ........................................................................................................................... 19 System Language ..................................................................................................................... 19 Log ............................................................................................................................................. 20 Password Change..................................................................................................................... 20 Email .......................................................................................................................................... 21 User Support ............................................................................................................................. 21 Office Configuration ...................................................................................................................... 22 Office Language........................................................................................................................ 22 Office Update ............................................................................................................................ 23 Default Editor ............................................................................................................................ 23 Menu .......................................................................................................................................... 24 Access ....................................................................................................................................... 24 Mode .......................................................................................................................................... 25 Anti-Alias ................................................................................................................................... 25 Storage Configuration ................................................................................................................... 26 Copyright © 2009 Haansoft, Inc. All rights reserved.
User Accounts........................................................................................................................... 26 Create User................................................................................................................................ 27 Import Contacts ........................................................................................................................ 27 Home Directory ......................................................................................................................... 28 Integrator Configuration ................................................................................................................ 29 Add Adapter .............................................................................................................................. 29 Adapter Control ........................................................................................................................ 31 SSL ............................................................................................................................................. 32 View Reports ........................................................................................................................................ 33 Current Usage ................................................................................................................................ 33 Statistics ......................................................................................................................................... 34 FAQ ....................................................................................................................................................... 35 Trouble Shooting ................................................................................................................................. 37 Technical Support ............................................................................................................................... 40
Copyright © 2009 Haansoft, Inc. All rights reserved.
Introduction ThinkFree Server is a web-based server-hosted office suite that aims to provide a web-based document environment to small/medium-sized organizations without needing to buy expensive hardware or software. Users can seamlessly learn ThinkFree Office suite due to its full compatibility with the Microsoft Office format and its familiar Microsoft Office user interface. The features listed below make it possible to prevent wasted time, be cost effective and minimize human resource management. 1.
2.
3.
Ensure company’s security by incorporating ACL:
Controlled-recordable devices such local hard disk, USB memory sticks.
Prevent document editing by incorporating the Viewer mode.
Prevent leakage of information by incorporating the Print-out prohibition feature.
Easy installation and management:
Using on-demand mode without extra installation on the client.
Provides Office suite to a lot of employees with one platform.
Open API for system extension and integration.
Embed documents in groupware, ERP, CRM on UI level.
Ease internal integration to different types of storage and file services by using our Adapter.
You can use accounts that are already being used by the system you integrate.
Users will be able to access ThinkFree Server with an internal network account and a password.
4.
Reasonable price.
5.
Simple Web Interface:
Using browsers makes it possible for everyone to access ThinkFree Server without any physical hindrance.
The easiest and most effective document editing product using the latest browser technology.
6.
Automated update feature.
Various Use of ThinkFree Server 1.
For Administration:
2.
For Security:
3.
The Assembly house, libraries, bus and train terminals.
For Price:
4.
Public places, libraries, schools, internet café.
Small and Medium Sized companies, SOHO, self-employed.
For Web Friendly:
Customer related departments, exhibitions.
Copyright © 2009 Haansoft, Inc. All rights reserved.
1
ThinkFree Server Administration Guide This ThinkFree Server Administration Guide will be helpful when installing ThinkFree Server adjusting the system settings to the Office environment. This guide only includes information and ThinkFree Server features that may be helpful for the system administrator. The rest of the features that aren't mentioned in this guide will be explained in detail in the Developers Guide.
Feature
Standard
Integrator
Professional
System Configuration Office Configuration View Reports Use ThinkFree Office Download Launcher Control Adapter Use SSL
Installation Overview The overall installation steps are listed below:
1.
Please check the system requirements first before installing ThinkFree Server.
2.
Copy ThinkFree Server Distribution to the desired server. You may download the latest version at ThinkFree Website. (www.thinkfree.com)
3.
Select the first application server technology that you wish to use. The Standalone Distribution version includes an application server. Install the application server first, if you wish to use WAR Distribution to complete the server installation.
4.
Install ThinkFree Server Distribution using the application server that you just installed. (The full application server will be installed all at once, if you are using ThinkFree Standalone Distribution.)
Copyright © 2009 Haansoft, Inc. All rights reserved.
2
System Requirements ThinkFree Server requires a Java application server and database. The following list describes supported system configurations or recommendations. The following table lists supported platform elements that are used by ThinkFree Server. Choosing either the Recommended or Supported option depends on your level of reliability and level of trust.
1.
Enables ThinkFree Server to perform its best by using the recommended system configuration.
2.
Minimum system requirements for running ThinkFree Server. Features are limited and ThinkFree Server’s performance is not guaranteed.
Components
Server OS
JRE
Application Server
Recommended
Supported
Windows Server 2003 SP2
Windows 2000/XP/Vista
Linux Red Hat 2.1+, Fedora
Linux Suse Enterprise Server
Core 3+
8+, Turbo Linux 10
Sun Java 5 (JRE 1.5) With
Sun Java 6 (Latest JRE 1.6)
latest patches Apache Tomcat 6.0.10 (or later
Apache Tomcat 5.5.x
in 6.0.x series)
System Memory
1GB
512MB
Disk Space
700MB
350MB
- DOCX/DOC/DOT : Word 97, 2000, 2002, 2003, 2007 Document Format
- RTF/TXT: Open with Write - XLSX/XLS/XLT : Excel 95, 97, 2000, 2002, 2003,2007 - PPTX/PPT/POT/PPS : PowerPoint 97, 2000, 2002, 2003, 2007 - Microsoft Windows 2000/XP/Vista
Client OS
- Mac OS X 10.4 - Linux Red Hat 2.1+,Fedora Core 3+,Suse Enterprise Linux Desktop, Turbo Linux 10 - Internet Explorer 6.0 SP1+ or 7.0
Browser
- Firefox 1.06+, Mozilla 1.4.x or 1.7+, Netscape 7.x - Safari version 2, 3, and 3.1
Copyright © 2009 Haansoft, Inc. All rights reserved.
3
Files in Distribution ThinkFree provides two different distribution versions. Standalone Distribution provides an Install Wizard in its Interface and has included a Tomcat application server or WAR Distribution version which is a zipped Web Application file. Choose WAR Distribution version for your ThinkFree Server, if you already running a different version of Application server. Otherwise, install the whole application server at once with the Standalone Distribution version.
1.
Standalone Distribution
2.
WAR Distribution
Standalone Distribution Standalone Distribution is included within the application server. It provides an easy and comfortable GUI (Graphic User Interface) and is also very easy to install and remove using our automated Installer Wizard. Silence Mode does not support a GUI screen and must be installed in text mode by using the default settings.
1.
Ready to work with an external database
2.
Packaged in Apache Tomcat
3.
Recommended for a trial user
WAR Distribution The WAR Distribution version does not include an application server. This version is only able to install the ThinkFree Server to your selected server.
1.
Only where the Application server already exists
2.
Appropriate for system administrators
Copyright © 2009 Haansoft, Inc. All rights reserved.
4
Installer Mode for Windows
1.
Download and run the ThinkFree Server Installer
1.
2.
Please select the correct installation file for your operating system:
For Windows – Select file ‘Windows Installer’. (server.exe)
For Linux – Select file ‘Linux Installer’. (server.sh)
Download the file to the computer that is being used as a server:
Once downloading is complete, go to the folder where the downloaded file is stored. Double-click the “install file” to process the installation. (Over 150 MB of free space on your hard drive is required to complete the ThinkFree Server installation.)
2. Language Selection
Please click “OK” after selecting the language.
Step 2 of 9:
Click the “Next” button to continue with the installation.
Copyright © 2009 Haansoft, Inc. All rights reserved.
5
3. Start Install Wizard
Please click “Next” if you’re ready to process the installation.
Step 3 of 9:
Click the “Next” button to continue with the installation.
4. License Agreement
Displays the Agreement for use. Please read the license agreement carefully and click the “Next” button after accepting the agreement. Step 4 of 9:
Click the “Next” button to continue with the installation.
Copyright © 2009 Haansoft, Inc. All rights reserved.
6
5
Choose your Port if necessary
You need to change the port that will be used by ThinkFree Server in case another application already used the default port in the server that supposed used by ThinkFree Server.
1. Choose your desired port number. 2. Make sure that you implement a port number that is not being used. 3. An error can occur while starting up the server, if the port number that you assigned is in use. Step 5 of 9:
Click the “Next” button to continue with the installation. 6
Define your destination folder
Please click “Next” after selecting the desired install folder.
Step 6 of 9:
Click the “Next” button to continue with the installation.
Copyright © 2009 Haansoft, Inc. All rights reserved.
7
7. Select option for Start Menu
Click the “Next” button after choosing your desired location for the program’s shortcuts. We recommend that you add ThinkFree Server to the Start Menu. Step 7 of 9:
Click the “Next” button to continue with the installation.
8. Wait while the Installer extracts and save file
Please wait while the files are being copied to your chosen location.
Step 8 of 9:
Click the “Cancel” button to stop the installation.
Copyright © 2009 Haansoft, Inc. All rights reserved.
8
9. Exit the Installer
Installation will be complete once you click on Finish.
Step 9 of 9:
Click the ‘Finish’ button to close the installer.
Installer Mode for Linux Caution: Must change to the Root user or who has equivalent Root authorities. 1. Download and run the ThinkFree Server Installer
Check the “Execute” option to allow executing file as program.
Step 1 of 9:
Check the “Execute” option to allow executing file as program.
Copyright © 2009 Haansoft, Inc. All rights reserved.
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2. Language Selection
Please click “OK” after selecting the language.
Step 2 of 9:
Click the “Next” button to continue with the installation.
3. Start Install Wizard
Please click “Next” if you’re ready to process the installation.
Step 3 of 9:
Click the “Next” button to continue with the installation.
Copyright © 2009 Haansoft, Inc. All rights reserved.
10
4
License Agreement
Displays the Agreement for use. Please read the license agreement carefully and click the “Next” button after accepting the agreement. Step 4 of 9:
Click the “Next” button to continue with the installation.
5
Choose your Port if necessary
Choose your desired port number.
Step 5 of 9:
Click the “Next” button to continue with the installation.
Copyright © 2009 Haansoft, Inc. All rights reserved.
11
6
Define your destination folder
Please click “Next” after selecting the desired install folder.
Step 6 of 9:
Click the “Next” button to continue with the installation.
7. Select directory for symlink
Click the “Next” button after choosing your desired location for the symlink.
Step 7 of 9:
Click the “Next” button to continue with the installation.
Copyright © 2009 Haansoft, Inc. All rights reserved.
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8. Wait while the Installer extracts and save file
Please wait while the files are being copied to your chosen location.
Step 8 of 9:
Click the “Cancel” button to stop the installation.
9. Exit the Installer
Installation will be complete once you click on Finish.
Step 9 of 9:
Click the “Next” button to continue with the installation.
Copyright © 2009 Haansoft, Inc. All rights reserved.
13
Silent Mode for Windows, Linux Caution: Silent Mode takes a long time to install without feedback. Default setup to install in GUI or text mode without user input. 1. Change to a Root user (administrator) or an account with equivalent authority. 2. Execute -q-dir [location]. 3. Unzip the file start installation. 8. Complete installation.
Using WAR for Windows, Linux Caution: Server Control cannot be used in WAR Edition. The best way to deploy web applications to the server is by using a WAR (Web Archive). A WAR file is a zip file that includes all the application feature files for web application. In order to deploy a WAR file to the server just simply place the sub webapps directory under the Tomcat install directory. 1. Stop Tomcat. 2. Copy and rename the WAR file after moving it to the directory where WAR is supported and recognized on the web server.
Renaming the WAR file to root.war will enable the user to access the site at www.yoursite.com.
Renaming the WAR file to test.war will enable the user to access the site at www.yoursite.com/test.
Tomcat will be copied to the webapps folder.
3. Start Tomcat.
Registering as Windows Service For convenience reasons, ThinkFree Server is registered as a Windows service on Microsoft Windows NT Family operating systems. Tomcat within ThinkFree Server provides commands to register it as a Windows
Service.
Please
refer
to
http://tomcat.apache.org/tomcat-5.5-doc/windows-service-
howto.html if you need more information. 1. Registering as a Windows Service:
SE_HOME/bin/service.bat install.
A Windows service whose name is ‘Apache Tomcat’ is registered with its startup type as ‘Automatic’.
2. Removing from Windows Service:
SE_HOME/bin/service.bat remove.
Apache Tomcat is removed from Windows Service.
Copyright © 2009 Haansoft, Inc. All rights reserved.
14
Starting or Stopping Application Server Starting and stopping application server procedures are listed below.
For Windows 1.
2.
Window’s Menu: Start > Programs > ThinkFree Server
Execute the server by selecting Start Server
Close the server by selecting Stop Server
Direct Command: Execute the following scripts at the selected location’s /bin
Execute the server with Startup.bat
Close the server with shutdown.bat
For Linux Caution: Must change to the Root user or who has equivalent Root authorities. 1. Window’s Menu: not supported 2. Direct Command: Direct Command: Execute the following scripts at the selected location’s /bin
Execute the server with startup.sh
Uninstall ThinkFree Server Caution: Due to the remaining log, statics information and the installed License file, directories will not be deleted unless the uninstall completes. It will have no problem when attempting to re-install the next time but it is recommended to manually remove those directories to clear the install directory.
For Windows 1.
Window’s Menu: Start > Programs > ThinkFree Server
2.
Execute Uninstall at the location where it was installed
For Linux . Caution: Please use a Root user account or an account that has equivalent Root user authorities. 1. Window’s Menu: not supported 2. Command Line: Execute uninstall at the location where it was installed
If you need to restart the server due to an error that you encounter while running the service, we recommend that you re-start the service through the server control panel on the administrator’s page. Refer to the Server Control Menu.
Copyright © 2009 Haansoft, Inc. All rights reserved.
15
Administration Page You can view user log statistics, adjust office suite or adapter settings on the administrator’s page. This part is listed under control features which can only be managed by an administrator on the administrator’s page.
Starting the administrator’s page in your browser: 1.
To see the administrator’s page, go to the URL and enter the text as shown below after checking that the server is running. http://:<portnumber>/admin
2.
The application server uses the following default URL. http://localhost/admin
Setting up ThinkFree Server If you start using ThinkFree Server first, you must follow the steps below.
1.
Applied server license: A.
Go to ThinkFree Server’s admin page.
B.
Select the license tab under System Management on the administrator’s page by clicking the Admin login link placed at the bottom. (Default Username: admin, Password: admin)
C. Prepare the license file. A license file will be sent to the email address that you registered with when you downloaded ThinkFree Server. D. Click the ‘Browse’ button to select a file. E.
To apply the license, click the ‘Apply’ button.
F.
If the license is valid, then the license information will show up on the License information page and ThinkFree Server will be ready to operate.
2.
Setting the administrator’s email address:
Administrator email address will be used for user support, to reset passwords and to transfer license authority.
3.
Change password:
For security reasons, change the default password.
Copyright © 2009 Haansoft, Inc. All rights reserved.
16
Configuration Only administrators are given authority to set options, manage system resources, manage the adapter and control the office suite within the administrator’s page.
System Configuration This part explains about the administrator’s features such as managing the server license, server control, setting passwords, updating email addresses, checking log files and supporting users.
1.
License
2.
Server Control
3.
Language
4.
Log
5.
Password Change
6.
Email
7.
User Support
License Information If the installed license is valid, the information below will be displayed.
1.
Type of license
2.
Status of license
3.
License key
4.
Date of license registration
5.
Expiration date of license
6.
Validation Failed Reason
Copyright © 2009 Haansoft, Inc. All rights reserved.
17
License Upgrade The following criteria are needed to upgrade or register the license key.
A registered account at ThinkFree Product website.
A valid ThinkFree Server product license or has an equivalent authorities to be support.
Admin: System > Management > License > License Upgrade
Apply the license or upgrade: Step 1: Prepare the license key:
Purchase the license key on the ThinkFree Product site.
The license key will be sent out to the registered email address.
Step 2: Select the license file:
Click the “Browse” button to select the purchased license file.
Step 3: License upgrade:
Click the “Apply” button to apply the license.
License Transfer It’s possible to transfer the server license key from specific locations to another location of your choice. A request can be made to send the available license key to the administrator’s email address. Caution: The license key that is already installed on the server will be deleted.
Admin: System > Management > License > License Transfer
Transfer server license to new locations: Step 1: License validation:
Click the “Verify” button check the installed license in the server whether it is valid.
Step 2: Setting the administrator’s email address and confirmation:
Check the administrator’s email address. If it is not setup, click the update Email link to setup the administrator’s email address.
A license key will be sent out to the administrator’s email address after clicking on the ‘confirm’ button. The server license key that is installed on the server will be deleted at the same time.
Copyright © 2009 Haansoft, Inc. All rights reserved.
18
Server Control You can fix the problems or errors by restarting the real server but we recommend that you restart only the service by using the server control menu on the administrator’s page.
In case you need to restart the application server
If the administrator’s page doesn’t work properly
If the administrator’s setting’s values are not accepted
When the application response times out
When the application downloading time is over
Please restart the actual server stops responding.
Admin: System > Management > Server Control
To start the server or close it: Step 1: Stop the server
Stopping the server while it is running will pause the server temporarily.
Step 2: Start the server
Temporarily shut down and restart the initialized service.
System Language ThinkFree Server supports English and Korean. The following languages listed below are supported on the user and administrator’s page.
Auto - Default
Korean
English (US)
Admin: System > Management > Language
Change the system’s language setting: Step 1: Select the language.
Look for the language in the available list.
Step 2: Save the setting.
Click “Save Settings”.
Copyright © 2009 Haansoft, Inc. All rights reserved.
19
Log The system management log file is one of the most important criteria that will be checked regularly. A Log file will be maintained and generated by the server. The log file first checks the system for any hacking activities. Normal users will not have any authority to access this log file. All system logs are recorded and managed under \Program Files\ThinkFree Server\logs directory. A log file size is approximately 10MB. It’s possible to have 10 log files. Each time the number of log files increases, the oldest log file gets deleted.
Admin: System > Management > Log
Save the log file: Step 1: Select Enable
Select the file size and the number in the Combo Box.
Step 2: Save settings
Click the “Save Settings” button.
Password Change After entering the old password, input the new password. 8 to 20 ASCII characters are allowed to make a password. The password is case sensitive so please make sure that the ‘Caps Lock’ key is not on. For example, PASSWORD and PaSsWoRd, and password are not the same. It is strongly recommended to not setup your password by using your phone number, account number or birthday due to the fact that such passwords can easily be captured.
Admin > System > Management > Settings > Password Change
Change your password: Step 1: Old password
Type your current password.
Step 2: New password
Input your new password.
Step 3: Confirm your new password
Input again new password.
Step 4: Save the setting
Click “Save Settings”.
Copyright © 2009 Haansoft, Inc. All rights reserved.
20
Email This part was written to help you setup the Electronic Mail Server (SMTP) host, port and the administrator’s email address as well. You must setup your host and email address. However the port, user name, password, and SSL connection settings are setup depending on your needs. The administrator’s email address that you setup during this step will be used to reset passwords, transfer licenses and for user support.
Admin > System > Settings > Email
Setup the Email server and email address: Step 1: Setting up the Mail Server
Input the host address. (mandatory)
Input the port number. (optional)
Input the user name. (optional)
Input the password. (optional)
Using SSL or not. (optional)
Setup the Email address. (mandatory)
Step 2: Sending a test email
Click test mail to check the email status.
Step 3: Save the settings
Click “Save settings”.
User Support The URL that will be setup during this step will be applied to the online support link on the user’s page. If you click the link, you will be redirected to a preset online support URL. The default setting links to ThinkFree Help center.
Admin Console: System > Settings > User Support
Setup the user support page: Step 1: Input the user support page’s address
Input the online support URL.
Step 2: Save the setting
Click “Save Settings” to save the setting.
Copyright © 2009 Haansoft, Inc. All rights reserved.
21
Office Configuration Change the ThinkFree Office suite setting options through the administrator’s page. Select office suite features and change the settings. Please leave it as default if you do not feel that you need to change it. 1.
Language
2.
Menu
3.
Access
4.
Mode
5.
Anti-Alias
Office Language ThinkFree Office supports Multi-languages. It will check your OS systems language setting first in order to match with ThinkFree Office suite language setting. Check the languages that are listed below first, if you are looking for a specific language to use with ThinkFree Office suite. Select ‘Auto’ if you want to automate the settings within the ThinkFree office suite.
Auto - Default
Korean
English (US)
English (UK)
Spanish (Spain)
German (Germany)
French (France)
Japanese
Admin: Office > Management > Language
Setting the Office suite language: Step 1: Select the language
Select the language in the list.
Step 2: Save the setting
Click the ‘save’ button to save the setting.
Copyright © 2009 Haansoft, Inc. All rights reserved.
22
Office Update ThinkFree Office suite update is an expanded feature for always keeping your office suite up to date. This feature will be applied to the web office service and desktop office. It will also provide features that include a high level of security and stability. You can use this update feature free of charge by going to the Office update site. However, your ThinkFree Server update cannot be verified from here.
Admin > Office > Management > Update
Installing Office Suite Updater: Step 1: Check for the latest updates (Automated launch)
After clicking the update button from the left side display, wait until ThinkFree Server searches for the latest updates.
Step 2: Update, download and install
The update button will display if a more current version of the update is available.
Installing procedures will begin once the user clicks the update button.
Step 3: Update Completed
The date and version of the Office suite will modify to reflect the change.
Default Editor You can create your own editor while using ThinkFree Server from the ‘start menu’ and ‘desktop’. Once you set this up, the settings will be applied to every user. The desktop office suite will be launched in desktop mode and the web office suite will be started in your browser.
Admin > Office > Settings > Default Editor
Setting up the Default Editor: Step 1: Choose the editor
Select your desired editor from the list.
Step 2: Save settings
Click the save button and save your settings.
Copyright © 2009 Haansoft, Inc. All rights reserved.
23
Menu For security reasons, turn off and on the ThinkFree Office suite menu. Uncheck first if you want to turn off the menu. Keyboard shortcut will not be working anymore if you turn off the menu. Setting change immediately affected. All changed setting will be reflected for the next launching, if the user using ThinkFree Office suite, while you changing all settings.
Admin: Office > Settings > Menu
Activate or deactivate office suite menu: Step 1: Select the menu that you looking for
Uncheck or check that you want to change in the check box.
Step 2: Save the setting
Click ‘save’ button to save the setting.
Uncheck the features that are not displayed on the application menu and Tool-bar. Shortcut keys do not work any longer.
Access This part contains a way to control access authorization of your local repository. It is possible for you to manage the authority to access your hard disk or removable/recordable devices (e.g. Floppy disk or USB memory sticks) by checking the target drive in the check box to give users authority to access them. For example, if you uncheck your local drive, then users will not be able to access the local hard drive with ThinkFree Office suite.
Admin: Office > Settings > Access
Limit to local or removable-recordable drives: Step 1: Uncheck the check box in the target drive
Uncheck the check box in the target drive.
Step 2: Save the setting
Click the “Save” button.
Open, Save, Save As, Insert Image will not be displayed on locked-recordable drives.
Copyright © 2009 Haansoft, Inc. All rights reserved.
24
Mode Viewer mode only allows users to view and not edit or change the properties of documents. Editor mode allows everyone to read, write and edit.
Admin > Office > Settings > Mode
Change the office mode: Step 1: Select the mode
Click viewer or editor.
Step 2: Save the setting
Click the ‘save’ button to save the setting.
Anti-Alias ThinkFree Office supports Anti-Alias Text Rendering. If this option is turned on, text will display smoothly. This feature is only applied to ThinkFree Write and Show. Both applications use anti-alias text rendering as default. ThinkFree Calc does not include this feature.
Admin > Office > Settings > Anti-Alias
Using the Anti-Alias feature: Step 1: Select Option
Click ‘Enable’.
Step 2: Save to setting
Click the ‘save’ button.
Copyright © 2009 Haansoft, Inc. All rights reserved.
25
Storage Configuration This section describes how to administrator and manage the ThinkFree Server Storage user accounted settings for the home directory.
1.
User Accounts
2.
Create User
3.
Import Contacts
4.
Home directory
User Accounts You can check each user’s account, name, usage of storage, login date and time. It is also possible to change the password and delete the user account.
Admin > Storage > Management > User Accounts
To change the password: Step 1: Change password
Locate the user that you want to change the password for in the list and lick the ‘change password’ button.
Password: Input the new password and retype it to ensure that you have typed it correctly.
Step 2: Save settings
Click the ‘Save’ button and save your settings.
To remove a user’s account: Step 1: Deleting an account
Locate the user that you want to remove and click the ‘delete’ button beside the name
Step 2: Save settings
Remove the target account by clicking ‘OK’
A few things to note before deleting accounts:
Users whose accounts are deleted will no longer be able to access their ThinkFree Server Storage.
All files contained in their online storage account will be deleted once an account is deleted.
Deleted accounts cannot be restored.
Copyright © 2009 Haansoft, Inc. All rights reserved.
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Create User In order to use ThinkFree Server‘s Storage, it must be created for each user’s account. Various ways to add a user account are shown below.
Admin > Storage > Management > Create User
To add a user: Step 1: Create an account
Click the “Create User” tab.
Input the new user’s username, name, email and the desired password. (The default password is 00000000)
Click the ‘Create User’ button.
Step 2: Verify and continue to make an account
Click “Create User” if you want to move a user to the list after you make an account. Otherwise click “Create & Create Another User”.
Import Contacts This is an advanced feature for those who wish to make multiple accounts at once.
Admin > Storage > Management > Import Contacts
To make multiple users at once: Step 1: Make multiple users
Prepare a CSV file format. (comma separated value)
You must have CSV file and ASCII type password. The password length must be a minimum of 8 characters and can have a maximum of 20 characters.
Step 2: Select option
This option can be used if a username already exists in the system.
Step 3: CSV file select
Click “Browse’ and choose the CSV file.
Step 4: Save settings
Click the ‘Import and Continue’ button to upload and update your user list.
Copyright © 2009 Haansoft, Inc. All rights reserved.
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If you have a comma-separated values (CSV) file that contains username, name, e-mail address, password, you can import the CSV file to add users to storage. Keep these requirements in mind when you import a CSV file:
The CSV file should be UTF-8 format. You will need to use an editor that supports UTF-8 encoding.
Windows
The following are UTF-8 capable: ThinkFree Calc, or the Notepad editor that is included with the Windows 2003 Server or Windows XP or Windows Vista operating systems.
To save a file in UTF-8 format using Notepad, click File > Save As. Then, expand the list of choices for the Encoding field and select UTF-8.
UNIX and Linux
The Vim text editor (a popular version of the classic vi editor) is UTF-8 capable. To work with files in UTF-8 format using the Vim text editor, specify the following:
:set encoding=utf-8
:set guifont=-misc-fixed-medium-r-normal--18-120-100-100-c-90iso10646-1
If your version of UNIX does not include this text editor, access this Web site: http://www.vim.org/
Home Directory The Home directory is placed the top hierarchy all file, folder structures started from here. Simply, you can save all data in your storage.
Admin > Storage > Settings > Home Directory
Setting up a Home directory: Step 1: Stop the server
Go to the server control page and stop the server.
Step 2: File copy
Copy or move all of your storage files.
Step 3: Change location
Assign the home directory to new place.
Copyright © 2009 Haansoft, Inc. All rights reserved.
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Integrator Configuration ThinkFree Server Integrator was designed as a solution to enable integration with internal system documents through Adapter.
1. Embedding group ware, ERP office suite documents within a UI:
Immediate reporting with Office format documents without converting to html or image, swf, pdf file formats.
2. Open posting, threads, and documents with Office format by clicking a link:
It’s possible to open ThinkFree Office with the Integrator open API.
Control by Viewer or Editor Mode.
It’s possible to save desired locations through ‘Save’ or the ‘Save as’ feature.
3. Ease Integration with any online file storage or file services. (ftp, https, ldap, Custom protocol) to open and save Office documents.
Add Adapter Adapter is a deployment application component to link online storage (nas, nfs, and file) and file services (http, ftp, webdav). Adapter was deigned to connect different types of online storages and online services by using a Simple Java interface. Using real-time deploy features, registration and deregistration of the Adapter is possible by testing modes to check the Adapter’s operating status. If an error is encountered ThinkFree Adapter will indicate the error and provide a resolution that may be helpful.
Admin : > Integrate > Management > Add Adapter
Caution: Testing procedures is a part of Adapter’s registration process. Although the Adapter will be registered, it can still fail to meet the minimum requirements during testing. There is also a possibility that the adapter will not work properly. Therefore we recommend that you complete the testing procedures first and then register the Adapter after it has passed the testing procedures.)
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Step 1: Fill out the Adapter information and select the file
Input the Adapter name, class and description. (Refer to areas 1, 2, 3 above)
Click the ‘Browse’ button to select the adapter file. (Jar file types are only supported) (Four of them will be displayed)
Step 2: Test or Register
Click the ‘Test’ button if your only aim is to test the availability of the Adapter. (Refer to area 5 above)
Click the ‘Register’ button if you want to test and register at the same time. (Refer to area 6 above)
Step 3: Log Viewer
Failed API numbers will display at the top. The Adapter’s level test results will show at the bottom.
Re-test after debugging fails.
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Adapter Control Lifecycle management makes it possible to control the Adapter’s status. (list, init, start, stop, destroy)
Admin > Integrate > Management > Adapter Control
1.
Adapter List
Adapter’s name. (Refer to area 1 in the display)
Description about the Adapter. (Refer to area 2 in the display
Owner of the Adapter. (Refer to area 3 in the display)
2.
Adapter Start (Refer to area 4 in the display)
Adapter is stopped now. If you click
button, Adapter will start.
3.
Adapter Stop (Refer to area 5 in the display)
Adapter is running now. If you click
4.
Adapter deletion (Refer to 6 in the display)
Remove Adapter from the list.
If you decide to delete the adapter, it will be removed from the list after clicking the
button, Adapter will stop.
button.
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31
SSL SSL (Secure Socket Layer) is a network layer encryption method. A benefit of SSL is that it can be used not only for HTTP but for NNTP and FTP as well.) This method guarantees Authentication, Encryption, and Integrity as its basic features. However, if this option is enabled, it could cause the server problems regarding speed or render certain capabilities.
Admin: Integrate > Settings > SSL
Using SSL: Step 1: Select Option
Select Enable.
Step 2: Save the setting
Click the ‘save’ button to save the setting.
Copyright © 2009 Haansoft, Inc. All rights reserved.
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View Reports ThinkFree Server provides a user reporting tool, so that the administrator is able to monitor user’s behaviors and static information in real-time or within the last 3 years. This is very helpful for the administrator to get estimates for the number of users or to extend a period based on user information.
Current Usage
1. Graph Filter (Refer to area 1 on the screen)
If the box is unchecked, the second graph will not be displayed.
Filter only affects the graphs.
2. Graph (Refer to area 2 on the screen
This represents current usage. It is also possible to view the last 12 hours from now.
3. Table (Refer to area 3 on the screen)
Indicates current usage information.
4. Details page link (Refer to area 4 on the screen)
Jumps to the details page if the link is clicked.
Check ID, log-in time and amount and time of usage.
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Statistics
Step 1: Data Filter
Select the type of data.
Statistics about Write, Calc, Show. This shows simultaneous usage regarding concurrent application use and the maximum amount of users.
Step 2: Time Filter
Select the time and unit for statistics.
Hourly, Daily, Monthly.
Step 3: By Date
Select the desired duration.
It’s possible to select a predefined duration.
The time must be set within 1-72 hours, from 1-90 days, from 1-36 months. You can also click on the calendar to set the From and To dates.
Step 4: Run Report
This option generates a statistics report based on options that have been set.
Copyright © 2009 Haansoft, Inc. All rights reserved.
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FAQ 1.
Where can I download a trial version for ThinkFree Server?
The trial version can be downloaded at ThinkFree.com > ThinkFree Server and used for 30 days.
2.
What do I need to install ThinkFree Server?
The ThinkFree Server install package already includes a Web Server, DB, and JDK. Therefore you don’t need anything else.
3.
How can we utilize the Application that is included in ThinkFree Server?
The first way to execute the Application is to click on one of the icons labeled W/C/S on ThinkFree Server's Administrator's page.
The second way to execute the application is by clicking the short-cut icons on the desktop after installing ThinkFree Server Launcher.
4.
Why should I install the JRE and how do I install it?
Since ThinkFree Server's Office suite is based on Java technology it must be run in a Java Runtime Environment.
For more information about JRE or installation, please
visit http://java.sun.com or have a look in our ThinkFree Server User Guide. 5.
What if Internet Explorer launches when I execute ThinkFree Server? (If your default browser is Internet Explorer)
Uncheck the “Reuse windows for launching shortcuts” box in Internet Explorer under Tools > Internet Options > Advanced > Browsing.
6.
What if I cannot launch the office suite with Launcher?
Check the Server URL in the Launcher Download section on the ThinkFree Server's Administrator's page.
Input the exact Server URL while installing the Launcher.
If the work-around above does not resolve your issue, please contact your System Administrator for the URL.
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7.
How to deploy SE to existing servers? For customers who are already running servers, we have provided a zipped war file version. Deployment instructions are listed below.
8.
Stop Tomcat
Copy WAR file to TOMCAT_HOME/webaps/
Start Tomcat
How to purchase/renew licenses?
Please visit http://product.thinkfree.com/buy-server if you are looking for ThinkFree Server Standard.
To get Server integrator license, please click the “Request for SDK” button at. http://product.thinkfree.com/serverint.
9.
Can I purchase a permanent license?
We normally do not provide a permanent license for ThinkFree Server.
Therefore
you should contact our sales team at [email protected] to discuss your situation further with one of our sales representatives. 10. What is limitation of trial version?
Limited use for 30 days.
Only be used by 10 users per day.
The trial version cannot be re-used after the trial period ends.
Copyright © 2009 Haansoft, Inc. All rights reserved.
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Trouble Shooting 1.
In case the server is not working A.
B.
Causes
There is an existing server already running.
Port 80 is already being used by another source.
There server does not have at least 150MB of free space.
Resolutions
Close the server that is running and re-launch ThinkFree Server.
Close the program that is using the port number that you need or change the port number by reinstalling.
2.
Make sure there is enough disk space by deleting unnecessary files.
The user page doesn't display while the server or the application is running. A.
Causes
Encountered internal errors.
system.out is in a locked status due to the administrator selecting “execute windows”.
B.
Corrupted license.
Resolutions
Restart the service at server control.
Restart the server if restarting the service doesn't work.
Uncheck the “selection” by pressing execute windows. (ESC)
Reinstall after uninstalling the server, if the above work around wasn't helpful.
Re-apply the license on the administrator's page, request to re-generate the license if you encounter this type of error continuously.
3.
If you cannot launch office suite with Launcher A.
Causes
Server URL is different or mistyped it.
Already associated with another program.
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B.
Resolutions
Reinstall the Launcher after verifying the URL at the ThinkFree Office. ThinkFree Server Launcher Download page section of the Server Launcher.
Reinstall after verifying the URL with the system administrator.
File associations must be setup during the installation of launcher to ensure that a connection is established.
4.
The information on the Administrator page does not display properly. A.
Causes
Internal DB errors
If there are abnormal closed applications, disconnect the network for a while and/or abnormally shutdown the PC
B.
Resolutions
If the problem is not resolved within an hour, restart the service at Server Control.
Restart the server if the problem is not resolved.
5. It is not possible to setup email service for a Linux Server.
A.
If your IP address is assigned to you by a DHCP server, then /etc/hosts should be configured as follows:
B.
127.0.0.1
mybox.mydomain.com
localhost.localdomain localhost mybox
If you have a static IP address, then /etc/hosts should be configured as follows:
127.0.0.1
localhost.localdomain localhost
192.168.0.10
mybox.mydomain.com
mybox
6. It is not possible to install Java on Linux
A.
Please install Java 5.0 or higher by clicking on the link that is listed below.
B.
Download Java and install
C. The Plug-in will not be installed automatically for Linux, therefore you must manually install the plug-in by following the instructions below. D. Please download Firefox and install E.
Verify that both the Firefox browser and Java is installed and also generate the link that is listed below.
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/usr/bin/firefox/plugins/ln -s /usr/java/plugin/i386/ns70/libjavaplugin_oji.so
7.
Etc A.
Restart the service at Server Control in the Administrator menu.
B.
Restart the server, if the listed resolutions are not helpful.
C.
Please submit your request at http://help.thinkfree.com
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Technical Support
Please visit http://help.thinkfree.com if you have any further questions or to know more detailed information about ThinkFree Server products. Although we only have email support, we are dedicated in providing you the best email support that we can produce. Your email will always be answered in a timely manner and given adequate information regarding your inquiry. Please note that on holidays and weekends, your email will be answered promptly on the following business day.
Copyright © 2009 Haansoft, Inc. All rights reserved.
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Copyright © 2009 Haansoft, Inc. All rights reserved.
Document Revision History This table describes the changes to ThinkFree Server Administration Guide Date
Note
2008-06-30
ThinkFree Server 2.0 Administration Guide
2009-01-30
ThinkFree Server 3.0 Update
Copyright © 2009 Haansoft, Inc. All rights reserved.
Table of Contents Introduction ............................................................................................................................................ 1 Various Use of ThinkFree Server ......................................................................................................... 1 ThinkFree Server Administration Guide.............................................................................................. 2 Installation Overview ............................................................................................................................. 2 System Requirements ..................................................................................................................... 3 Files in Distribution.......................................................................................................................... 4 Standalone Distribution ............................................................................................................. 4 WAR Distribution ........................................................................................................................ 4 Installer Mode for Windows ....................................................................................................... 5 Installer Mode for Linux ............................................................................................................. 9 Silent Mode for Windows, Linux ............................................................................................. 14 Using WAR for Windows, Linux .............................................................................................. 14 Registering as Windows Service ....................................................................................................... 14 Starting or Stopping Application Server ........................................................................................... 15 Uninstall ThinkFree Server ................................................................................................................. 15 Administration Page............................................................................................................................ 16 Setting up ThinkFree Server .............................................................................................................. 16 Configuration ....................................................................................................................................... 17 System Configuration .................................................................................................................... 17 License Information.................................................................................................................. 17 License Upgrade ................................................................................................................. 18 License Transfer .................................................................................................................. 18 Server Control ........................................................................................................................... 19 System Language ..................................................................................................................... 19 Log ............................................................................................................................................. 20 Password Change..................................................................................................................... 20 Email .......................................................................................................................................... 21 User Support ............................................................................................................................. 21 Office Configuration ...................................................................................................................... 22 Office Language........................................................................................................................ 22 Office Update ............................................................................................................................ 23 Default Editor ............................................................................................................................ 23 Menu .......................................................................................................................................... 24 Access ....................................................................................................................................... 24 Mode .......................................................................................................................................... 25 Anti-Alias ................................................................................................................................... 25 Storage Configuration ................................................................................................................... 26 Copyright © 2009 Haansoft, Inc. All rights reserved.
User Accounts........................................................................................................................... 26 Create User................................................................................................................................ 27 Import Contacts ........................................................................................................................ 27 Home Directory ......................................................................................................................... 28 Integrator Configuration ................................................................................................................ 29 Add Adapter .............................................................................................................................. 29 Adapter Control ........................................................................................................................ 31 SSL ............................................................................................................................................. 32 View Reports ........................................................................................................................................ 33 Current Usage ................................................................................................................................ 33 Statistics ......................................................................................................................................... 34 FAQ ....................................................................................................................................................... 35 Trouble Shooting ................................................................................................................................. 37 Technical Support ............................................................................................................................... 40
Copyright © 2009 Haansoft, Inc. All rights reserved.
Introduction ThinkFree Server is a web-based server-hosted office suite that aims to provide a web-based document environment to small/medium-sized organizations without needing to buy expensive hardware or software. Users can seamlessly learn ThinkFree Office suite due to its full compatibility with the Microsoft Office format and its familiar Microsoft Office user interface. The features listed below make it possible to prevent wasted time, be cost effective and minimize human resource management. 1.
2.
3.
Ensure company’s security by incorporating ACL:
Controlled-recordable devices such local hard disk, USB memory sticks.
Prevent document editing by incorporating the Viewer mode.
Prevent leakage of information by incorporating the Print-out prohibition feature.
Easy installation and management:
Using on-demand mode without extra installation on the client.
Provides Office suite to a lot of employees with one platform.
Open API for system extension and integration.
Embed documents in groupware, ERP, CRM on UI level.
Ease internal integration to different types of storage and file services by using our Adapter.
You can use accounts that are already being used by the system you integrate.
Users will be able to access ThinkFree Server with an internal network account and a password.
4.
Reasonable price.
5.
Simple Web Interface:
Using browsers makes it possible for everyone to access ThinkFree Server without any physical hindrance.
The easiest and most effective document editing product using the latest browser technology.
6.
Automated update feature.
Various Use of ThinkFree Server 1.
For Administration:
2.
For Security:
3.
The Assembly house, libraries, bus and train terminals.
For Price:
4.
Public places, libraries, schools, internet café.
Small and Medium Sized companies, SOHO, self-employed.
For Web Friendly:
Customer related departments, exhibitions.
Copyright © 2009 Haansoft, Inc. All rights reserved.
1
ThinkFree Server Administration Guide This ThinkFree Server Administration Guide will be helpful when installing ThinkFree Server adjusting the system settings to the Office environment. This guide only includes information and ThinkFree Server features that may be helpful for the system administrator. The rest of the features that aren't mentioned in this guide will be explained in detail in the Developers Guide.
Feature
Standard
Integrator
Professional
System Configuration Office Configuration View Reports Use ThinkFree Office Download Launcher Control Adapter Use SSL
Installation Overview The overall installation steps are listed below:
1.
Please check the system requirements first before installing ThinkFree Server.
2.
Copy ThinkFree Server Distribution to the desired server. You may download the latest version at ThinkFree Website. (www.thinkfree.com)
3.
Select the first application server technology that you wish to use. The Standalone Distribution version includes an application server. Install the application server first, if you wish to use WAR Distribution to complete the server installation.
4.
Install ThinkFree Server Distribution using the application server that you just installed. (The full application server will be installed all at once, if you are using ThinkFree Standalone Distribution.)
Copyright © 2009 Haansoft, Inc. All rights reserved.
2
System Requirements ThinkFree Server requires a Java application server and database. The following list describes supported system configurations or recommendations. The following table lists supported platform elements that are used by ThinkFree Server. Choosing either the Recommended or Supported option depends on your level of reliability and level of trust.
1.
Enables ThinkFree Server to perform its best by using the recommended system configuration.
2.
Minimum system requirements for running ThinkFree Server. Features are limited and ThinkFree Server’s performance is not guaranteed.
Components
Server OS
JRE
Application Server
Recommended
Supported
Windows Server 2003 SP2
Windows 2000/XP/Vista
Linux Red Hat 2.1+, Fedora
Linux Suse Enterprise Server
Core 3+
8+, Turbo Linux 10
Sun Java 5 (JRE 1.5) With
Sun Java 6 (Latest JRE 1.6)
latest patches Apache Tomcat 6.0.10 (or later
Apache Tomcat 5.5.x
in 6.0.x series)
System Memory
1GB
512MB
Disk Space
700MB
350MB
- DOCX/DOC/DOT : Word 97, 2000, 2002, 2003, 2007 Document Format
- RTF/TXT: Open with Write - XLSX/XLS/XLT : Excel 95, 97, 2000, 2002, 2003,2007 - PPTX/PPT/POT/PPS : PowerPoint 97, 2000, 2002, 2003, 2007 - Microsoft Windows 2000/XP/Vista
Client OS
- Mac OS X 10.4 - Linux Red Hat 2.1+,Fedora Core 3+,Suse Enterprise Linux Desktop, Turbo Linux 10 - Internet Explorer 6.0 SP1+ or 7.0
Browser
- Firefox 1.06+, Mozilla 1.4.x or 1.7+, Netscape 7.x - Safari version 2, 3, and 3.1
Copyright © 2009 Haansoft, Inc. All rights reserved.
3
Files in Distribution ThinkFree provides two different distribution versions. Standalone Distribution provides an Install Wizard in its Interface and has included a Tomcat application server or WAR Distribution version which is a zipped Web Application file. Choose WAR Distribution version for your ThinkFree Server, if you already running a different version of Application server. Otherwise, install the whole application server at once with the Standalone Distribution version.
1.
Standalone Distribution
2.
WAR Distribution
Standalone Distribution Standalone Distribution is included within the application server. It provides an easy and comfortable GUI (Graphic User Interface) and is also very easy to install and remove using our automated Installer Wizard. Silence Mode does not support a GUI screen and must be installed in text mode by using the default settings.
1.
Ready to work with an external database
2.
Packaged in Apache Tomcat
3.
Recommended for a trial user
WAR Distribution The WAR Distribution version does not include an application server. This version is only able to install the ThinkFree Server to your selected server.
1.
Only where the Application server already exists
2.
Appropriate for system administrators
Copyright © 2009 Haansoft, Inc. All rights reserved.
4
Installer Mode for Windows
1.
Download and run the ThinkFree Server Installer
1.
2.
Please select the correct installation file for your operating system:
For Windows – Select file ‘Windows Installer’. (server.exe)
For Linux – Select file ‘Linux Installer’. (server.sh)
Download the file to the computer that is being used as a server:
Once downloading is complete, go to the folder where the downloaded file is stored. Double-click the “install file” to process the installation. (Over 150 MB of free space on your hard drive is required to complete the ThinkFree Server installation.)
2. Language Selection
Please click “OK” after selecting the language.
Step 2 of 9:
Click the “Next” button to continue with the installation.
Copyright © 2009 Haansoft, Inc. All rights reserved.
5
3. Start Install Wizard
Please click “Next” if you’re ready to process the installation.
Step 3 of 9:
Click the “Next” button to continue with the installation.
4. License Agreement
Displays the Agreement for use. Please read the license agreement carefully and click the “Next” button after accepting the agreement. Step 4 of 9:
Click the “Next” button to continue with the installation.
Copyright © 2009 Haansoft, Inc. All rights reserved.
6
5
Choose your Port if necessary
You need to change the port that will be used by ThinkFree Server in case another application already used the default port in the server that supposed used by ThinkFree Server.
1. Choose your desired port number. 2. Make sure that you implement a port number that is not being used. 3. An error can occur while starting up the server, if the port number that you assigned is in use. Step 5 of 9:
Click the “Next” button to continue with the installation. 6
Define your destination folder
Please click “Next” after selecting the desired install folder.
Step 6 of 9:
Click the “Next” button to continue with the installation.
Copyright © 2009 Haansoft, Inc. All rights reserved.
7
7. Select option for Start Menu
Click the “Next” button after choosing your desired location for the program’s shortcuts. We recommend that you add ThinkFree Server to the Start Menu. Step 7 of 9:
Click the “Next” button to continue with the installation.
8. Wait while the Installer extracts and save file
Please wait while the files are being copied to your chosen location.
Step 8 of 9:
Click the “Cancel” button to stop the installation.
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8
9. Exit the Installer
Installation will be complete once you click on Finish.
Step 9 of 9:
Click the ‘Finish’ button to close the installer.
Installer Mode for Linux Caution: Must change to the Root user or who has equivalent Root authorities. 1. Download and run the ThinkFree Server Installer
Check the “Execute” option to allow executing file as program.
Step 1 of 9:
Check the “Execute” option to allow executing file as program.
Copyright © 2009 Haansoft, Inc. All rights reserved.
9
2. Language Selection
Please click “OK” after selecting the language.
Step 2 of 9:
Click the “Next” button to continue with the installation.
3. Start Install Wizard
Please click “Next” if you’re ready to process the installation.
Step 3 of 9:
Click the “Next” button to continue with the installation.
Copyright © 2009 Haansoft, Inc. All rights reserved.
10
4
License Agreement
Displays the Agreement for use. Please read the license agreement carefully and click the “Next” button after accepting the agreement. Step 4 of 9:
Click the “Next” button to continue with the installation.
5
Choose your Port if necessary
Choose your desired port number.
Step 5 of 9:
Click the “Next” button to continue with the installation.
Copyright © 2009 Haansoft, Inc. All rights reserved.
11
6
Define your destination folder
Please click “Next” after selecting the desired install folder.
Step 6 of 9:
Click the “Next” button to continue with the installation.
7. Select directory for symlink
Click the “Next” button after choosing your desired location for the symlink.
Step 7 of 9:
Click the “Next” button to continue with the installation.
Copyright © 2009 Haansoft, Inc. All rights reserved.
12
8. Wait while the Installer extracts and save file
Please wait while the files are being copied to your chosen location.
Step 8 of 9:
Click the “Cancel” button to stop the installation.
9. Exit the Installer
Installation will be complete once you click on Finish.
Step 9 of 9:
Click the “Next” button to continue with the installation.
Copyright © 2009 Haansoft, Inc. All rights reserved.
13
Silent Mode for Windows, Linux Caution: Silent Mode takes a long time to install without feedback. Default setup to install in GUI or text mode without user input. 1. Change to a Root user (administrator) or an account with equivalent authority. 2. Execute -q-dir [location]. 3. Unzip the file start installation. 8. Complete installation.
Using WAR for Windows, Linux Caution: Server Control cannot be used in WAR Edition. The best way to deploy web applications to the server is by using a WAR (Web Archive). A WAR file is a zip file that includes all the application feature files for web application. In order to deploy a WAR file to the server just simply place the sub webapps directory under the Tomcat install directory. 1. Stop Tomcat. 2. Copy and rename the WAR file after moving it to the directory where WAR is supported and recognized on the web server.
Renaming the WAR file to root.war will enable the user to access the site at www.yoursite.com.
Renaming the WAR file to test.war will enable the user to access the site at www.yoursite.com/test.
Tomcat will be copied to the webapps folder.
3. Start Tomcat.
Registering as Windows Service For convenience reasons, ThinkFree Server is registered as a Windows service on Microsoft Windows NT Family operating systems. Tomcat within ThinkFree Server provides commands to register it as a Windows
Service.
Please
refer
to
http://tomcat.apache.org/tomcat-5.5-doc/windows-service-
howto.html if you need more information. 1. Registering as a Windows Service:
SE_HOME/bin/service.bat install.
A Windows service whose name is ‘Apache Tomcat’ is registered with its startup type as ‘Automatic’.
2. Removing from Windows Service:
SE_HOME/bin/service.bat remove.
Apache Tomcat is removed from Windows Service.
Copyright © 2009 Haansoft, Inc. All rights reserved.
14
Starting or Stopping Application Server Starting and stopping application server procedures are listed below.
For Windows 1.
2.
Window’s Menu: Start > Programs > ThinkFree Server
Execute the server by selecting Start Server
Close the server by selecting Stop Server
Direct Command: Execute the following scripts at the selected location’s /bin
Execute the server with Startup.bat
Close the server with shutdown.bat
For Linux Caution: Must change to the Root user or who has equivalent Root authorities. 1. Window’s Menu: not supported 2. Direct Command: Direct Command: Execute the following scripts at the selected location’s /bin
Execute the server with startup.sh
Uninstall ThinkFree Server Caution: Due to the remaining log, statics information and the installed License file, directories will not be deleted unless the uninstall completes. It will have no problem when attempting to re-install the next time but it is recommended to manually remove those directories to clear the install directory.
For Windows 1.
Window’s Menu: Start > Programs > ThinkFree Server
2.
Execute Uninstall at the location where it was installed
For Linux . Caution: Please use a Root user account or an account that has equivalent Root user authorities. 1. Window’s Menu: not supported 2. Command Line: Execute uninstall at the location where it was installed
If you need to restart the server due to an error that you encounter while running the service, we recommend that you re-start the service through the server control panel on the administrator’s page. Refer to the Server Control Menu.
Copyright © 2009 Haansoft, Inc. All rights reserved.
15
Administration Page You can view user log statistics, adjust office suite or adapter settings on the administrator’s page. This part is listed under control features which can only be managed by an administrator on the administrator’s page.
Starting the administrator’s page in your browser: 1.
To see the administrator’s page, go to the URL and enter the text as shown below after checking that the server is running. http://
2.
The application server uses the following default URL. http://localhost/admin
Setting up ThinkFree Server If you start using ThinkFree Server first, you must follow the steps below.
1.
Applied server license: A.
Go to ThinkFree Server’s admin page.
B.
Select the license tab under System Management on the administrator’s page by clicking the Admin login link placed at the bottom. (Default Username: admin, Password: admin)
C. Prepare the license file. A license file will be sent to the email address that you registered with when you downloaded ThinkFree Server. D. Click the ‘Browse’ button to select a file. E.
To apply the license, click the ‘Apply’ button.
F.
If the license is valid, then the license information will show up on the License information page and ThinkFree Server will be ready to operate.
2.
Setting the administrator’s email address:
Administrator email address will be used for user support, to reset passwords and to transfer license authority.
3.
Change password:
For security reasons, change the default password.
Copyright © 2009 Haansoft, Inc. All rights reserved.
16
Configuration Only administrators are given authority to set options, manage system resources, manage the adapter and control the office suite within the administrator’s page.
System Configuration This part explains about the administrator’s features such as managing the server license, server control, setting passwords, updating email addresses, checking log files and supporting users.
1.
License
2.
Server Control
3.
Language
4.
Log
5.
Password Change
6.
7.
User Support
License Information If the installed license is valid, the information below will be displayed.
1.
Type of license
2.
Status of license
3.
License key
4.
Date of license registration
5.
Expiration date of license
6.
Validation Failed Reason
Copyright © 2009 Haansoft, Inc. All rights reserved.
17
License Upgrade The following criteria are needed to upgrade or register the license key.
A registered account at ThinkFree Product website.
A valid ThinkFree Server product license or has an equivalent authorities to be support.
Admin: System > Management > License > License Upgrade
Apply the license or upgrade: Step 1: Prepare the license key:
Purchase the license key on the ThinkFree Product site.
The license key will be sent out to the registered email address.
Step 2: Select the license file:
Click the “Browse” button to select the purchased license file.
Step 3: License upgrade:
Click the “Apply” button to apply the license.
License Transfer It’s possible to transfer the server license key from specific locations to another location of your choice. A request can be made to send the available license key to the administrator’s email address. Caution: The license key that is already installed on the server will be deleted.
Admin: System > Management > License > License Transfer
Transfer server license to new locations: Step 1: License validation:
Click the “Verify” button check the installed license in the server whether it is valid.
Step 2: Setting the administrator’s email address and confirmation:
Check the administrator’s email address. If it is not setup, click the update Email link to setup the administrator’s email address.
A license key will be sent out to the administrator’s email address after clicking on the ‘confirm’ button. The server license key that is installed on the server will be deleted at the same time.
Copyright © 2009 Haansoft, Inc. All rights reserved.
18
Server Control You can fix the problems or errors by restarting the real server but we recommend that you restart only the service by using the server control menu on the administrator’s page.
In case you need to restart the application server
If the administrator’s page doesn’t work properly
If the administrator’s setting’s values are not accepted
When the application response times out
When the application downloading time is over
Please restart the actual server stops responding.
Admin: System > Management > Server Control
To start the server or close it: Step 1: Stop the server
Stopping the server while it is running will pause the server temporarily.
Step 2: Start the server
Temporarily shut down and restart the initialized service.
System Language ThinkFree Server supports English and Korean. The following languages listed below are supported on the user and administrator’s page.
Auto - Default
Korean
English (US)
Admin: System > Management > Language
Change the system’s language setting: Step 1: Select the language.
Look for the language in the available list.
Step 2: Save the setting.
Click “Save Settings”.
Copyright © 2009 Haansoft, Inc. All rights reserved.
19
Log The system management log file is one of the most important criteria that will be checked regularly. A Log file will be maintained and generated by the server. The log file first checks the system for any hacking activities. Normal users will not have any authority to access this log file. All system logs are recorded and managed under \Program Files\ThinkFree Server\logs directory. A log file size is approximately 10MB. It’s possible to have 10 log files. Each time the number of log files increases, the oldest log file gets deleted.
Admin: System > Management > Log
Save the log file: Step 1: Select Enable
Select the file size and the number in the Combo Box.
Step 2: Save settings
Click the “Save Settings” button.
Password Change After entering the old password, input the new password. 8 to 20 ASCII characters are allowed to make a password. The password is case sensitive so please make sure that the ‘Caps Lock’ key is not on. For example, PASSWORD and PaSsWoRd, and password are not the same. It is strongly recommended to not setup your password by using your phone number, account number or birthday due to the fact that such passwords can easily be captured.
Admin > System > Management > Settings > Password Change
Change your password: Step 1: Old password
Type your current password.
Step 2: New password
Input your new password.
Step 3: Confirm your new password
Input again new password.
Step 4: Save the setting
Click “Save Settings”.
Copyright © 2009 Haansoft, Inc. All rights reserved.
20
Email This part was written to help you setup the Electronic Mail Server (SMTP) host, port and the administrator’s email address as well. You must setup your host and email address. However the port, user name, password, and SSL connection settings are setup depending on your needs. The administrator’s email address that you setup during this step will be used to reset passwords, transfer licenses and for user support.
Admin > System > Settings > Email
Setup the Email server and email address: Step 1: Setting up the Mail Server
Input the host address. (mandatory)
Input the port number. (optional)
Input the user name. (optional)
Input the password. (optional)
Using SSL or not. (optional)
Setup the Email address. (mandatory)
Step 2: Sending a test email
Click test mail to check the email status.
Step 3: Save the settings
Click “Save settings”.
User Support The URL that will be setup during this step will be applied to the online support link on the user’s page. If you click the link, you will be redirected to a preset online support URL. The default setting links to ThinkFree Help center.
Admin Console: System > Settings > User Support
Setup the user support page: Step 1: Input the user support page’s address
Input the online support URL.
Step 2: Save the setting
Click “Save Settings” to save the setting.
Copyright © 2009 Haansoft, Inc. All rights reserved.
21
Office Configuration Change the ThinkFree Office suite setting options through the administrator’s page. Select office suite features and change the settings. Please leave it as default if you do not feel that you need to change it. 1.
Language
2.
Menu
3.
Access
4.
Mode
5.
Anti-Alias
Office Language ThinkFree Office supports Multi-languages. It will check your OS systems language setting first in order to match with ThinkFree Office suite language setting. Check the languages that are listed below first, if you are looking for a specific language to use with ThinkFree Office suite. Select ‘Auto’ if you want to automate the settings within the ThinkFree office suite.
Auto - Default
Korean
English (US)
English (UK)
Spanish (Spain)
German (Germany)
French (France)
Japanese
Admin: Office > Management > Language
Setting the Office suite language: Step 1: Select the language
Select the language in the list.
Step 2: Save the setting
Click the ‘save’ button to save the setting.
Copyright © 2009 Haansoft, Inc. All rights reserved.
22
Office Update ThinkFree Office suite update is an expanded feature for always keeping your office suite up to date. This feature will be applied to the web office service and desktop office. It will also provide features that include a high level of security and stability. You can use this update feature free of charge by going to the Office update site. However, your ThinkFree Server update cannot be verified from here.
Admin > Office > Management > Update
Installing Office Suite Updater: Step 1: Check for the latest updates (Automated launch)
After clicking the update button from the left side display, wait until ThinkFree Server searches for the latest updates.
Step 2: Update, download and install
The update button will display if a more current version of the update is available.
Installing procedures will begin once the user clicks the update button.
Step 3: Update Completed
The date and version of the Office suite will modify to reflect the change.
Default Editor You can create your own editor while using ThinkFree Server from the ‘start menu’ and ‘desktop’. Once you set this up, the settings will be applied to every user. The desktop office suite will be launched in desktop mode and the web office suite will be started in your browser.
Admin > Office > Settings > Default Editor
Setting up the Default Editor: Step 1: Choose the editor
Select your desired editor from the list.
Step 2: Save settings
Click the save button and save your settings.
Copyright © 2009 Haansoft, Inc. All rights reserved.
23
Menu For security reasons, turn off and on the ThinkFree Office suite menu. Uncheck first if you want to turn off the menu. Keyboard shortcut will not be working anymore if you turn off the menu. Setting change immediately affected. All changed setting will be reflected for the next launching, if the user using ThinkFree Office suite, while you changing all settings.
Admin: Office > Settings > Menu
Activate or deactivate office suite menu: Step 1: Select the menu that you looking for
Uncheck or check that you want to change in the check box.
Step 2: Save the setting
Click ‘save’ button to save the setting.
Uncheck the features that are not displayed on the application menu and Tool-bar. Shortcut keys do not work any longer.
Access This part contains a way to control access authorization of your local repository. It is possible for you to manage the authority to access your hard disk or removable/recordable devices (e.g. Floppy disk or USB memory sticks) by checking the target drive in the check box to give users authority to access them. For example, if you uncheck your local drive, then users will not be able to access the local hard drive with ThinkFree Office suite.
Admin: Office > Settings > Access
Limit to local or removable-recordable drives: Step 1: Uncheck the check box in the target drive
Uncheck the check box in the target drive.
Step 2: Save the setting
Click the “Save” button.
Open, Save, Save As, Insert Image will not be displayed on locked-recordable drives.
Copyright © 2009 Haansoft, Inc. All rights reserved.
24
Mode Viewer mode only allows users to view and not edit or change the properties of documents. Editor mode allows everyone to read, write and edit.
Admin > Office > Settings > Mode
Change the office mode: Step 1: Select the mode
Click viewer or editor.
Step 2: Save the setting
Click the ‘save’ button to save the setting.
Anti-Alias ThinkFree Office supports Anti-Alias Text Rendering. If this option is turned on, text will display smoothly. This feature is only applied to ThinkFree Write and Show. Both applications use anti-alias text rendering as default. ThinkFree Calc does not include this feature.
Admin > Office > Settings > Anti-Alias
Using the Anti-Alias feature: Step 1: Select Option
Click ‘Enable’.
Step 2: Save to setting
Click the ‘save’ button.
Copyright © 2009 Haansoft, Inc. All rights reserved.
25
Storage Configuration This section describes how to administrator and manage the ThinkFree Server Storage user accounted settings for the home directory.
1.
User Accounts
2.
Create User
3.
Import Contacts
4.
Home directory
User Accounts You can check each user’s account, name, usage of storage, login date and time. It is also possible to change the password and delete the user account.
Admin > Storage > Management > User Accounts
To change the password: Step 1: Change password
Locate the user that you want to change the password for in the list and lick the ‘change password’ button.
Password: Input the new password and retype it to ensure that you have typed it correctly.
Step 2: Save settings
Click the ‘Save’ button and save your settings.
To remove a user’s account: Step 1: Deleting an account
Locate the user that you want to remove and click the ‘delete’ button beside the name
Step 2: Save settings
Remove the target account by clicking ‘OK’
A few things to note before deleting accounts:
Users whose accounts are deleted will no longer be able to access their ThinkFree Server Storage.
All files contained in their online storage account will be deleted once an account is deleted.
Deleted accounts cannot be restored.
Copyright © 2009 Haansoft, Inc. All rights reserved.
26
Create User In order to use ThinkFree Server‘s Storage, it must be created for each user’s account. Various ways to add a user account are shown below.
Admin > Storage > Management > Create User
To add a user: Step 1: Create an account
Click the “Create User” tab.
Input the new user’s username, name, email and the desired password. (The default password is 00000000)
Click the ‘Create User’ button.
Step 2: Verify and continue to make an account
Click “Create User” if you want to move a user to the list after you make an account. Otherwise click “Create & Create Another User”.
Import Contacts This is an advanced feature for those who wish to make multiple accounts at once.
Admin > Storage > Management > Import Contacts
To make multiple users at once: Step 1: Make multiple users
Prepare a CSV file format. (comma separated value)
You must have CSV file and ASCII type password. The password length must be a minimum of 8 characters and can have a maximum of 20 characters.
Step 2: Select option
This option can be used if a username already exists in the system.
Step 3: CSV file select
Click “Browse’ and choose the CSV file.
Step 4: Save settings
Click the ‘Import and Continue’ button to upload and update your user list.
Copyright © 2009 Haansoft, Inc. All rights reserved.
27
If you have a comma-separated values (CSV) file that contains username, name, e-mail address, password, you can import the CSV file to add users to storage. Keep these requirements in mind when you import a CSV file:
The CSV file should be UTF-8 format. You will need to use an editor that supports UTF-8 encoding.
Windows
The following are UTF-8 capable: ThinkFree Calc, or the Notepad editor that is included with the Windows 2003 Server or Windows XP or Windows Vista operating systems.
To save a file in UTF-8 format using Notepad, click File > Save As. Then, expand the list of choices for the Encoding field and select UTF-8.
UNIX and Linux
The Vim text editor (a popular version of the classic vi editor) is UTF-8 capable. To work with files in UTF-8 format using the Vim text editor, specify the following:
:set encoding=utf-8
:set guifont=-misc-fixed-medium-r-normal--18-120-100-100-c-90iso10646-1
If your version of UNIX does not include this text editor, access this Web site: http://www.vim.org/
Home Directory The Home directory is placed the top hierarchy all file, folder structures started from here. Simply, you can save all data in your storage.
Admin > Storage > Settings > Home Directory
Setting up a Home directory: Step 1: Stop the server
Go to the server control page and stop the server.
Step 2: File copy
Copy or move all of your storage files.
Step 3: Change location
Assign the home directory to new place.
Copyright © 2009 Haansoft, Inc. All rights reserved.
28
Integrator Configuration ThinkFree Server Integrator was designed as a solution to enable integration with internal system documents through Adapter.
1. Embedding group ware, ERP office suite documents within a UI:
Immediate reporting with Office format documents without converting to html or image, swf, pdf file formats.
2. Open posting, threads, and documents with Office format by clicking a link:
It’s possible to open ThinkFree Office with the Integrator open API.
Control by Viewer or Editor Mode.
It’s possible to save desired locations through ‘Save’ or the ‘Save as’ feature.
3. Ease Integration with any online file storage or file services. (ftp, https, ldap, Custom protocol) to open and save Office documents.
Add Adapter Adapter is a deployment application component to link online storage (nas, nfs, and file) and file services (http, ftp, webdav). Adapter was deigned to connect different types of online storages and online services by using a Simple Java interface. Using real-time deploy features, registration and deregistration of the Adapter is possible by testing modes to check the Adapter’s operating status. If an error is encountered ThinkFree Adapter will indicate the error and provide a resolution that may be helpful.
Admin : > Integrate > Management > Add Adapter
Caution: Testing procedures is a part of Adapter’s registration process. Although the Adapter will be registered, it can still fail to meet the minimum requirements during testing. There is also a possibility that the adapter will not work properly. Therefore we recommend that you complete the testing procedures first and then register the Adapter after it has passed the testing procedures.)
Copyright © 2009 Haansoft, Inc. All rights reserved.
29
Step 1: Fill out the Adapter information and select the file
Input the Adapter name, class and description. (Refer to areas 1, 2, 3 above)
Click the ‘Browse’ button to select the adapter file. (Jar file types are only supported) (Four of them will be displayed)
Step 2: Test or Register
Click the ‘Test’ button if your only aim is to test the availability of the Adapter. (Refer to area 5 above)
Click the ‘Register’ button if you want to test and register at the same time. (Refer to area 6 above)
Step 3: Log Viewer
Failed API numbers will display at the top. The Adapter’s level test results will show at the bottom.
Re-test after debugging fails.
Copyright © 2009 Haansoft, Inc. All rights reserved.
30
Adapter Control Lifecycle management makes it possible to control the Adapter’s status. (list, init, start, stop, destroy)
Admin > Integrate > Management > Adapter Control
1.
Adapter List
Adapter’s name. (Refer to area 1 in the display)
Description about the Adapter. (Refer to area 2 in the display
Owner of the Adapter. (Refer to area 3 in the display)
2.
Adapter Start (Refer to area 4 in the display)
Adapter is stopped now. If you click
button, Adapter will start.
3.
Adapter Stop (Refer to area 5 in the display)
Adapter is running now. If you click
4.
Adapter deletion (Refer to 6 in the display)
Remove Adapter from the list.
If you decide to delete the adapter, it will be removed from the list after clicking the
button, Adapter will stop.
button.
Copyright © 2009 Haansoft, Inc. All rights reserved.
31
SSL SSL (Secure Socket Layer) is a network layer encryption method. A benefit of SSL is that it can be used not only for HTTP but for NNTP and FTP as well.) This method guarantees Authentication, Encryption, and Integrity as its basic features. However, if this option is enabled, it could cause the server problems regarding speed or render certain capabilities.
Admin: Integrate > Settings > SSL
Using SSL: Step 1: Select Option
Select Enable.
Step 2: Save the setting
Click the ‘save’ button to save the setting.
Copyright © 2009 Haansoft, Inc. All rights reserved.
32
View Reports ThinkFree Server provides a user reporting tool, so that the administrator is able to monitor user’s behaviors and static information in real-time or within the last 3 years. This is very helpful for the administrator to get estimates for the number of users or to extend a period based on user information.
Current Usage
1. Graph Filter (Refer to area 1 on the screen)
If the box is unchecked, the second graph will not be displayed.
Filter only affects the graphs.
2. Graph (Refer to area 2 on the screen
This represents current usage. It is also possible to view the last 12 hours from now.
3. Table (Refer to area 3 on the screen)
Indicates current usage information.
4. Details page link (Refer to area 4 on the screen)
Jumps to the details page if the link is clicked.
Check ID, log-in time and amount and time of usage.
Copyright © 2009 Haansoft, Inc. All rights reserved.
33
Statistics
Step 1: Data Filter
Select the type of data.
Statistics about Write, Calc, Show. This shows simultaneous usage regarding concurrent application use and the maximum amount of users.
Step 2: Time Filter
Select the time and unit for statistics.
Hourly, Daily, Monthly.
Step 3: By Date
Select the desired duration.
It’s possible to select a predefined duration.
The time must be set within 1-72 hours, from 1-90 days, from 1-36 months. You can also click on the calendar to set the From and To dates.
Step 4: Run Report
This option generates a statistics report based on options that have been set.
Copyright © 2009 Haansoft, Inc. All rights reserved.
34
FAQ 1.
Where can I download a trial version for ThinkFree Server?
The trial version can be downloaded at ThinkFree.com > ThinkFree Server and used for 30 days.
2.
What do I need to install ThinkFree Server?
The ThinkFree Server install package already includes a Web Server, DB, and JDK. Therefore you don’t need anything else.
3.
How can we utilize the Application that is included in ThinkFree Server?
The first way to execute the Application is to click on one of the icons labeled W/C/S on ThinkFree Server's Administrator's page.
The second way to execute the application is by clicking the short-cut icons on the desktop after installing ThinkFree Server Launcher.
4.
Why should I install the JRE and how do I install it?
Since ThinkFree Server's Office suite is based on Java technology it must be run in a Java Runtime Environment.
For more information about JRE or installation, please
visit http://java.sun.com or have a look in our ThinkFree Server User Guide. 5.
What if Internet Explorer launches when I execute ThinkFree Server? (If your default browser is Internet Explorer)
Uncheck the “Reuse windows for launching shortcuts” box in Internet Explorer under Tools > Internet Options > Advanced > Browsing.
6.
What if I cannot launch the office suite with Launcher?
Check the Server URL in the Launcher Download section on the ThinkFree Server's Administrator's page.
Input the exact Server URL while installing the Launcher.
If the work-around above does not resolve your issue, please contact your System Administrator for the URL.
Copyright © 2009 Haansoft, Inc. All rights reserved.
35
7.
How to deploy SE to existing servers? For customers who are already running servers, we have provided a zipped war file version. Deployment instructions are listed below.
8.
Stop Tomcat
Copy WAR file to TOMCAT_HOME/webaps/
Start Tomcat
How to purchase/renew licenses?
Please visit http://product.thinkfree.com/buy-server if you are looking for ThinkFree Server Standard.
To get Server integrator license, please click the “Request for SDK” button at. http://product.thinkfree.com/serverint.
9.
Can I purchase a permanent license?
We normally do not provide a permanent license for ThinkFree Server.
Therefore
you should contact our sales team at [email protected] to discuss your situation further with one of our sales representatives. 10. What is limitation of trial version?
Limited use for 30 days.
Only be used by 10 users per day.
The trial version cannot be re-used after the trial period ends.
Copyright © 2009 Haansoft, Inc. All rights reserved.
36
Trouble Shooting 1.
In case the server is not working A.
B.
Causes
There is an existing server already running.
Port 80 is already being used by another source.
There server does not have at least 150MB of free space.
Resolutions
Close the server that is running and re-launch ThinkFree Server.
Close the program that is using the port number that you need or change the port number by reinstalling.
2.
Make sure there is enough disk space by deleting unnecessary files.
The user page doesn't display while the server or the application is running. A.
Causes
Encountered internal errors.
system.out is in a locked status due to the administrator selecting “execute windows”.
B.
Corrupted license.
Resolutions
Restart the service at server control.
Restart the server if restarting the service doesn't work.
Uncheck the “selection” by pressing execute windows. (ESC)
Reinstall after uninstalling the server, if the above work around wasn't helpful.
Re-apply the license on the administrator's page, request to re-generate the license if you encounter this type of error continuously.
3.
If you cannot launch office suite with Launcher A.
Causes
Server URL is different or mistyped it.
Already associated with another program.
Copyright © 2009 Haansoft, Inc. All rights reserved.
37
B.
Resolutions
Reinstall the Launcher after verifying the URL at the ThinkFree Office. ThinkFree Server Launcher Download page section of the Server Launcher.
Reinstall after verifying the URL with the system administrator.
File associations must be setup during the installation of launcher to ensure that a connection is established.
4.
The information on the Administrator page does not display properly. A.
Causes
Internal DB errors
If there are abnormal closed applications, disconnect the network for a while and/or abnormally shutdown the PC
B.
Resolutions
If the problem is not resolved within an hour, restart the service at Server Control.
Restart the server if the problem is not resolved.
5. It is not possible to setup email service for a Linux Server.
A.
If your IP address is assigned to you by a DHCP server, then /etc/hosts should be configured as follows:
B.
127.0.0.1
mybox.mydomain.com
localhost.localdomain localhost mybox
If you have a static IP address, then /etc/hosts should be configured as follows:
127.0.0.1
localhost.localdomain localhost
192.168.0.10
mybox.mydomain.com
mybox
6. It is not possible to install Java on Linux
A.
Please install Java 5.0 or higher by clicking on the link that is listed below.
B.
Download Java and install
C. The Plug-in will not be installed automatically for Linux, therefore you must manually install the plug-in by following the instructions below. D. Please download Firefox and install E.
Verify that both the Firefox browser and Java is installed and also generate the link that is listed below.
Copyright © 2009 Haansoft, Inc. All rights reserved.
38
/usr/bin/firefox/plugins/ln -s /usr/java/plugin/i386/ns70/libjavaplugin_oji.so
7.
Etc A.
Restart the service at Server Control in the Administrator menu.
B.
Restart the server, if the listed resolutions are not helpful.
C.
Please submit your request at http://help.thinkfree.com
Copyright © 2009 Haansoft, Inc. All rights reserved.
39
Technical Support
Please visit http://help.thinkfree.com if you have any further questions or to know more detailed information about ThinkFree Server products. Although we only have email support, we are dedicated in providing you the best email support that we can produce. Your email will always be answered in a timely manner and given adequate information regarding your inquiry. Please note that on holidays and weekends, your email will be answered promptly on the following business day.
Copyright © 2009 Haansoft, Inc. All rights reserved.
40
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