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- Words: 2,220
- Pages: 13
1.
2.
3.
4.
5.
1. Question A roll-up summary field requires a Master Detail relationship o
1.
False
o
2.
True
2. Question All of the following objects may have a queue EXCEPT o
1.
Accounts
o
2.
Cases
o
3.
Custom Objects
o
4.
Leads
3. Question A sales manager would like to view a dashboard from the perspective of different users and switch between users without editing the dashboard, how would an administrator enable this? o
1.
Grant the sales manager the "View my Teams Dashboard" permission
o
2.
Grant the sales manager the "Manage Dynamic Dashboards" permission
o
3.
Create the dashboard as a dynamic dashboard
o
4.
Grant the sales manager the "Drag-and-Drop Dashboard builder" permission
4. Question A user can still report on a field they have access to, if it is hidden from the page layout o
1.
True
o
2.
False
5. Question Which of the following fields CANNOT be a controlling field for Dependent Picklists? o
1.
Custom Checkbox
o
2.
Standard Picklist
o
3.
Custom Picklist
o
4.
Custom Multi-Select Picklist
6.
7.
8.
9.
6. Question A Sales Manager would like to get a report of opportunities grouped by sales stage. What kind of report meet this requirement: o
1.
Summary
o
2.
All Salesforce Reports
o
3.
Tabular
o
4.
Matrix
7. Question Fields which are hidden using Field-Level-Security are still subject to Validation Rules? o
1.
True
o
2.
False
8. Question Where can you make a field required? (Select all that apply) o
1.
Page Layouts
o
2.
Validation Rules
o
3.
Field Edit page
o
4.
Record Type
o
5.
Workflow Rule
9. Question A user can save a record even if a data validation error message appears o
1.
True
o
2.
False
10. 10. Question A user would like to generate a list of contacts for a mailing list. What type of report would be the most appropriate to use? o
1.
Matrix
o
2.
Summary
o
3.
Joined
o
4.
Tabular
11. 11. Question What are the different types of Sharing Rules? o
1.
Case Sharing Rules
o
2.
Account Sharing Rules
o
3.
Lead Sharing Rules
o
4.
Custom Object Sharing Rules
o
5.
Solution Sharing Rules
12. 12. Question What is a Junction Object? o
1.
A Many-to-Many relationship created with two lookup relationships
o
2.
A Many-to-Many relationship created with two lookup master-detail relationship
o
3.
An object type to connect external web services
o
4.
A standard object
13. 13. Question Which of these is not a Salesforce feature? o
1.
Email to Lead
o
2.
Web to Lead
o
3.
Web to Case
o
4.
Email to Case
14. 14. Question What permissions are needed to import leads and contacts to a Campaign? o
1.
Marketing User permission set
o
2.
Marketing user profile
o
3.
Marketing user checkbox & profile
15. 15. Question When are Data validation Rules Enforced? o
1.
Upon editing a field
o
2.
Upon closing the record
o
3.
Upon saving a record
o
4.
Upon opening a record
16. 16. Question A customer service manager would like to automatically assign cases to the most appropriate agent to handle the request. What feature could be used: o
1.
Case Escalation Rules
o
2.
Case Assignment Rules
o
3.
Email to Case
o
4.
Web to Case
17. 17. Question Which profiles listed are a standard Profile? Select all that apply o
1.
Standard User
o
2.
Marketing User
o
3.
Invoice Manager
o
4.
Contract Manager
18. 18. Question What is the maximum number of Components available on a Dashboard? o
1.
5
o
2.
10
o
3.
20
o
4.
50
19. 19. Question Quotes & Opportunities are part of which cloud product?
o
1.
Analytics Cloud
o
2.
Sales Cloud
o
3.
Service Cloud
o
4.
Marketing Cloud
20. 20. Question If the Org Wide Default is Public Read/Write, what feature in Salesforce is needed to restrict access to that object? o
1.
Profile
o
2.
Role Hierarchy
o
3.
Record Type
o
4.
Page Layout
21. 21. Question You can use standard reports when creating Dashboards? o
1.
True
o
2.
False
22. 22. Question A customer service manager would like to automatically assign cases to the most appropriate agent to handle the request. What feature could be used? o
1.
Case Escalation Rules
o
2.
Case Assignment Rules
o
3.
Email to Case
o
4.
Web to Case
23. 23. Question When a lead is converted, it becomes an Account, Contact, and Opportunity (unless you opt out of creating an opportunity) o
1.
False
o
2.
True
24. 24. Question Which of these actions can be triggered from a Workflow? o
1.
Field Update, Email Sent, APEX Trigger, New Task
o
2.
Email Sent, Field Update
o
3.
Create Object, New Task, Email Sent,
o
4.
Field Update, New Task, Email Sent, Outbound Message
25. 25. Question Workflow cannot be triggered upon import o
1.
False
o 2. True o 26. 26. Question Which statements about custom summary formulas in reports is true? o
1.
Reports can be grouped by a custom summary formula result
o
2.
Custom summary formulas can be used in a report built from a custom report type
o
3.
Custom summary formulas can reference a formula field within a report
o
4.
Custom summary formulas can reference another custom summary formula
27. 27. Question To track revenue gain or loss based on currency fluctuations, you must implement what feature? o
1.
Territory Management
o
2.
Advanced Currency Management
o
3.
Sandbox
o
4.
Multi-Currency
28. 28. Question An Approval Process begins when a record is.. o
1.
Submitted for Approval
o
2.
Edited
o
3.
Saved
o
4.
Created
29. 29. Question What can an email template contain? o
1.
Attached File
o
2.
Text
o
3.
Macro
o
4.
Merge Field
30. 30. Question What should a system administrator use to disable access to a custom application for a group of users? o
1.
Page Layouts
o
2.
Web Tabs
o
3.
Sharing Rules
o
4.
Profiles
31. 31. Question Can you uninstall an App Exchange application once it has been deployed? o
1.
Yes
o
2.
No
32. 32. Question Is it possible for a user to own a record and not see it? o
1.
False
o
2.
True
33. 33. Question What should a system administrator consider before importing a set of records into Salesforce? o
1.
Currency field values will default to the personal currency of the record owner
o
2.
Validation rules are not triggered when importing data using the import wizard
o
3.
Data should be de-duplicated in the import file prior to import
o
4.
The import file should include a record owner for each record
34. 34. Question An Marketing manager would like to generate a list of contacts for a mailing list. What type of report would be the most appropriate to use: o
3.
Tabular
o 4. Mailing o 35. 35. Question In which scenarios will the sharing button appear? o
1.
When the sharing model for the object is private or public read only
o
2.
When the sharing model for the object is private
o
3.
It will always appear
o
4.
When the sharing model for the object is public read/write
36. 36. Question You can restrict a profiles view to a certain field by using which feature? o
1.
Profiles
o
2.
Roles
o
3.
Field Level Security
o
4.
Permission Sets
37. 37. Question Which of the following are standard Salesforce Objects? o
1.
Ticket
o
2.
Opportunity Product
o
3.
Contract
o
4.
Pricebook
38. 38. Question Field Level Security or Page Layout can be used to make a field required
o
1.
True
o
2.
False
39. 39. Question How many objects may be imported or updated using the data loader in one operation? o
1.
5
o
2.
Unlimited
o
3.
1
o
4.
10
40. 40. Question What is conditional highlighting for reports? o
1.
Lets you make calculations on custom fields
o
2.
Shows you visual highlights depending on a threshhold
o
3.
You can set conditions that when met, will report the calculated fields
o
4.
Users can highlight particularly interesting parts of a report
41. 41. Question The Sales Director wants to be alerted to deals that are greater than $1,000,000. Which tools can you use to achieve this? o
1.
Ask the Sales Director to create a list view which shows Opportunities greater than 1,000,000
o
2.
Create a report and monitor it daily
o
3.
Workflow - Create a workflow to send an email if an Opportunity amount is great than 1,000,000
o
4.
Big Deal Alerts
42. 42. Question You want to give a profile access to a custom object. What would be the best way to do this? o
1.
Clone a standard profile and grant additional access
o
2.
Create a new profile and grant access
o
3.
Edit a standard profile
o
4.
Create a permission set and assign it to relevant users
43. 43. Question Formulas ignore Field Level Security settings o
1.
False
o
2.
True
44. 44. Question Which of these objects can you map a field to on lead conversion? o
1.
Account
o
2.
Contacts
o
3.
Cases
o
4.
Opportunities
45. 45. Question What is a Bucket Field? o
1.
A custom field that can be created to store a finite amount of values
o
2.
A custom field that can be created to group values
o
3.
Used in reports to categorize and group report values
o
4.
Used to group multiple workflows
46. 46. Question How do you delete a user? o
1.
Deleting all information from their profile.
o
2.
Going to their profile and clicking the delete button
o
3.
Using an external application
o
4.
You cannot delete a Salesforce User
47. 47. Question Why should you consider using the Import Wizard over the Data Loader?
o
1.
You need field auto-mapping functionality
o
2.
If you need to import more than 1,000,000 records
o
3.
If you require some De-Duplication
o
4.
If you need to import to custom objects only
48. 48. Question A users security token will be refreshed every time their password is changed. o
1.
False
o
2.
True
49. 49. Question What type of report cannot be used to populate a chart in a dashboard? o
1.
Summary
o
2.
Matrix
o 3. Tabular 50. 50. Question What are the ways leads can be captured with Salesforce? (Choose two answers) o
1.
Web to Lead
o
2.
Email to Lead
o
3.
Lead Assignment
o
4.
Lead Import
51. 51. Question When converting a Lead, what values are transferred to the Opportunity? o
1.
Amount = Lead Amount
o
2.
Close Date = Last day in fiscal quarter
o
3.
Stage = First stage in list
o
4.
Close Date = Today
52. 52. Question You can make fields visible, read-only, and required using Page Layouts.
o
1.
True
o
2.
False
53. 53. Question What is a roll-up summary field? o
1.
o
2. A roll-up summary field is a custom field that aggregates child record information into the parent record
o
3.
A roll-up summary field lets you rollback the data that was changed last week
o
4.
The roll-up summary field gives you a summary of the data type and object relationship.
The roll-up summary field is accessible via the API
54. 54. Question Data loss can occur when changing fields from the following types (choose all that are correct) o
1.
To a Number field from any other type of field
o
2.
Changing from a Number field to a Text field
o
3.
Changing from a checkbox to any other type of field
o
4.
Changing from a multi-select picklist to any other type
55. 55. Question Standard picklist fields cannot be dependent fields o
1.
False
o
2.
True
56. 56. Question A system administrator needs to restrict users ability to view a dashboard. How can this be accomplished? o
1.
Restrict the access to the folder that the source report is located
o
2.
Disable access to the dashboard on the users profile
o
3.
Create a sharing rule to restrict the access
o
4.
Restrict the access to the folder that the dashboard is located
57. 57. Question Gauge and metric dashboard component types are based on what from a report? o
1.
Chart
o
2.
Grand Total
o
3.
Average
o
4.
Sum
58. 58. Question Is it possible to share a custom object record manually? o
1.
False
o
2.
True
59. 59. Question What is true about dynamic dashboards: o
1.
A dynamic dashboard will refresh automatically several times a day
o
2.
A dynamic dashboard will show data according to the user's security settings
o
3.
If a user wants to customize the dashboard, they should use a dynamic dashboard
o
4.
In dynamic dashboards, the source reports used can vary according to the user
60. 60. Question A tab is automatically created when you create a custom object. o
1.
False
o
2.
True
2.
3.
4.
5.
1. Question A roll-up summary field requires a Master Detail relationship o
1.
False
o
2.
True
2. Question All of the following objects may have a queue EXCEPT o
1.
Accounts
o
2.
Cases
o
3.
Custom Objects
o
4.
Leads
3. Question A sales manager would like to view a dashboard from the perspective of different users and switch between users without editing the dashboard, how would an administrator enable this? o
1.
Grant the sales manager the "View my Teams Dashboard" permission
o
2.
Grant the sales manager the "Manage Dynamic Dashboards" permission
o
3.
Create the dashboard as a dynamic dashboard
o
4.
Grant the sales manager the "Drag-and-Drop Dashboard builder" permission
4. Question A user can still report on a field they have access to, if it is hidden from the page layout o
1.
True
o
2.
False
5. Question Which of the following fields CANNOT be a controlling field for Dependent Picklists? o
1.
Custom Checkbox
o
2.
Standard Picklist
o
3.
Custom Picklist
o
4.
Custom Multi-Select Picklist
6.
7.
8.
9.
6. Question A Sales Manager would like to get a report of opportunities grouped by sales stage. What kind of report meet this requirement: o
1.
Summary
o
2.
All Salesforce Reports
o
3.
Tabular
o
4.
Matrix
7. Question Fields which are hidden using Field-Level-Security are still subject to Validation Rules? o
1.
True
o
2.
False
8. Question Where can you make a field required? (Select all that apply) o
1.
Page Layouts
o
2.
Validation Rules
o
3.
Field Edit page
o
4.
Record Type
o
5.
Workflow Rule
9. Question A user can save a record even if a data validation error message appears o
1.
True
o
2.
False
10. 10. Question A user would like to generate a list of contacts for a mailing list. What type of report would be the most appropriate to use? o
1.
Matrix
o
2.
Summary
o
3.
Joined
o
4.
Tabular
11. 11. Question What are the different types of Sharing Rules? o
1.
Case Sharing Rules
o
2.
Account Sharing Rules
o
3.
Lead Sharing Rules
o
4.
Custom Object Sharing Rules
o
5.
Solution Sharing Rules
12. 12. Question What is a Junction Object? o
1.
A Many-to-Many relationship created with two lookup relationships
o
2.
A Many-to-Many relationship created with two lookup master-detail relationship
o
3.
An object type to connect external web services
o
4.
A standard object
13. 13. Question Which of these is not a Salesforce feature? o
1.
Email to Lead
o
2.
Web to Lead
o
3.
Web to Case
o
4.
Email to Case
14. 14. Question What permissions are needed to import leads and contacts to a Campaign? o
1.
Marketing User permission set
o
2.
Marketing user profile
o
3.
Marketing user checkbox & profile
15. 15. Question When are Data validation Rules Enforced? o
1.
Upon editing a field
o
2.
Upon closing the record
o
3.
Upon saving a record
o
4.
Upon opening a record
16. 16. Question A customer service manager would like to automatically assign cases to the most appropriate agent to handle the request. What feature could be used: o
1.
Case Escalation Rules
o
2.
Case Assignment Rules
o
3.
Email to Case
o
4.
Web to Case
17. 17. Question Which profiles listed are a standard Profile? Select all that apply o
1.
Standard User
o
2.
Marketing User
o
3.
Invoice Manager
o
4.
Contract Manager
18. 18. Question What is the maximum number of Components available on a Dashboard? o
1.
5
o
2.
10
o
3.
20
o
4.
50
19. 19. Question Quotes & Opportunities are part of which cloud product?
o
1.
Analytics Cloud
o
2.
Sales Cloud
o
3.
Service Cloud
o
4.
Marketing Cloud
20. 20. Question If the Org Wide Default is Public Read/Write, what feature in Salesforce is needed to restrict access to that object? o
1.
Profile
o
2.
Role Hierarchy
o
3.
Record Type
o
4.
Page Layout
21. 21. Question You can use standard reports when creating Dashboards? o
1.
True
o
2.
False
22. 22. Question A customer service manager would like to automatically assign cases to the most appropriate agent to handle the request. What feature could be used? o
1.
Case Escalation Rules
o
2.
Case Assignment Rules
o
3.
Email to Case
o
4.
Web to Case
23. 23. Question When a lead is converted, it becomes an Account, Contact, and Opportunity (unless you opt out of creating an opportunity) o
1.
False
o
2.
True
24. 24. Question Which of these actions can be triggered from a Workflow? o
1.
Field Update, Email Sent, APEX Trigger, New Task
o
2.
Email Sent, Field Update
o
3.
Create Object, New Task, Email Sent,
o
4.
Field Update, New Task, Email Sent, Outbound Message
25. 25. Question Workflow cannot be triggered upon import o
1.
False
o 2. True o 26. 26. Question Which statements about custom summary formulas in reports is true? o
1.
Reports can be grouped by a custom summary formula result
o
2.
Custom summary formulas can be used in a report built from a custom report type
o
3.
Custom summary formulas can reference a formula field within a report
o
4.
Custom summary formulas can reference another custom summary formula
27. 27. Question To track revenue gain or loss based on currency fluctuations, you must implement what feature? o
1.
Territory Management
o
2.
Advanced Currency Management
o
3.
Sandbox
o
4.
Multi-Currency
28. 28. Question An Approval Process begins when a record is.. o
1.
Submitted for Approval
o
2.
Edited
o
3.
Saved
o
4.
Created
29. 29. Question What can an email template contain? o
1.
Attached File
o
2.
Text
o
3.
Macro
o
4.
Merge Field
30. 30. Question What should a system administrator use to disable access to a custom application for a group of users? o
1.
Page Layouts
o
2.
Web Tabs
o
3.
Sharing Rules
o
4.
Profiles
31. 31. Question Can you uninstall an App Exchange application once it has been deployed? o
1.
Yes
o
2.
No
32. 32. Question Is it possible for a user to own a record and not see it? o
1.
False
o
2.
True
33. 33. Question What should a system administrator consider before importing a set of records into Salesforce? o
1.
Currency field values will default to the personal currency of the record owner
o
2.
Validation rules are not triggered when importing data using the import wizard
o
3.
Data should be de-duplicated in the import file prior to import
o
4.
The import file should include a record owner for each record
34. 34. Question An Marketing manager would like to generate a list of contacts for a mailing list. What type of report would be the most appropriate to use: o
3.
Tabular
o 4. Mailing o 35. 35. Question In which scenarios will the sharing button appear? o
1.
When the sharing model for the object is private or public read only
o
2.
When the sharing model for the object is private
o
3.
It will always appear
o
4.
When the sharing model for the object is public read/write
36. 36. Question You can restrict a profiles view to a certain field by using which feature? o
1.
Profiles
o
2.
Roles
o
3.
Field Level Security
o
4.
Permission Sets
37. 37. Question Which of the following are standard Salesforce Objects? o
1.
Ticket
o
2.
Opportunity Product
o
3.
Contract
o
4.
Pricebook
38. 38. Question Field Level Security or Page Layout can be used to make a field required
o
1.
True
o
2.
False
39. 39. Question How many objects may be imported or updated using the data loader in one operation? o
1.
5
o
2.
Unlimited
o
3.
1
o
4.
10
40. 40. Question What is conditional highlighting for reports? o
1.
Lets you make calculations on custom fields
o
2.
Shows you visual highlights depending on a threshhold
o
3.
You can set conditions that when met, will report the calculated fields
o
4.
Users can highlight particularly interesting parts of a report
41. 41. Question The Sales Director wants to be alerted to deals that are greater than $1,000,000. Which tools can you use to achieve this? o
1.
Ask the Sales Director to create a list view which shows Opportunities greater than 1,000,000
o
2.
Create a report and monitor it daily
o
3.
Workflow - Create a workflow to send an email if an Opportunity amount is great than 1,000,000
o
4.
Big Deal Alerts
42. 42. Question You want to give a profile access to a custom object. What would be the best way to do this? o
1.
Clone a standard profile and grant additional access
o
2.
Create a new profile and grant access
o
3.
Edit a standard profile
o
4.
Create a permission set and assign it to relevant users
43. 43. Question Formulas ignore Field Level Security settings o
1.
False
o
2.
True
44. 44. Question Which of these objects can you map a field to on lead conversion? o
1.
Account
o
2.
Contacts
o
3.
Cases
o
4.
Opportunities
45. 45. Question What is a Bucket Field? o
1.
A custom field that can be created to store a finite amount of values
o
2.
A custom field that can be created to group values
o
3.
Used in reports to categorize and group report values
o
4.
Used to group multiple workflows
46. 46. Question How do you delete a user? o
1.
Deleting all information from their profile.
o
2.
Going to their profile and clicking the delete button
o
3.
Using an external application
o
4.
You cannot delete a Salesforce User
47. 47. Question Why should you consider using the Import Wizard over the Data Loader?
o
1.
You need field auto-mapping functionality
o
2.
If you need to import more than 1,000,000 records
o
3.
If you require some De-Duplication
o
4.
If you need to import to custom objects only
48. 48. Question A users security token will be refreshed every time their password is changed. o
1.
False
o
2.
True
49. 49. Question What type of report cannot be used to populate a chart in a dashboard? o
1.
Summary
o
2.
Matrix
o 3. Tabular 50. 50. Question What are the ways leads can be captured with Salesforce? (Choose two answers) o
1.
Web to Lead
o
2.
Email to Lead
o
3.
Lead Assignment
o
4.
Lead Import
51. 51. Question When converting a Lead, what values are transferred to the Opportunity? o
1.
Amount = Lead Amount
o
2.
Close Date = Last day in fiscal quarter
o
3.
Stage = First stage in list
o
4.
Close Date = Today
52. 52. Question You can make fields visible, read-only, and required using Page Layouts.
o
1.
True
o
2.
False
53. 53. Question What is a roll-up summary field? o
1.
o
2. A roll-up summary field is a custom field that aggregates child record information into the parent record
o
3.
A roll-up summary field lets you rollback the data that was changed last week
o
4.
The roll-up summary field gives you a summary of the data type and object relationship.
The roll-up summary field is accessible via the API
54. 54. Question Data loss can occur when changing fields from the following types (choose all that are correct) o
1.
To a Number field from any other type of field
o
2.
Changing from a Number field to a Text field
o
3.
Changing from a checkbox to any other type of field
o
4.
Changing from a multi-select picklist to any other type
55. 55. Question Standard picklist fields cannot be dependent fields o
1.
False
o
2.
True
56. 56. Question A system administrator needs to restrict users ability to view a dashboard. How can this be accomplished? o
1.
Restrict the access to the folder that the source report is located
o
2.
Disable access to the dashboard on the users profile
o
3.
Create a sharing rule to restrict the access
o
4.
Restrict the access to the folder that the dashboard is located
57. 57. Question Gauge and metric dashboard component types are based on what from a report? o
1.
Chart
o
2.
Grand Total
o
3.
Average
o
4.
Sum
58. 58. Question Is it possible to share a custom object record manually? o
1.
False
o
2.
True
59. 59. Question What is true about dynamic dashboards: o
1.
A dynamic dashboard will refresh automatically several times a day
o
2.
A dynamic dashboard will show data according to the user's security settings
o
3.
If a user wants to customize the dashboard, they should use a dynamic dashboard
o
4.
In dynamic dashboards, the source reports used can vary according to the user
60. 60. Question A tab is automatically created when you create a custom object. o
1.
False
o
2.
True
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