Adm 201.docx

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1. Question A roll-up summary field requires a Master Detail relationship o

1.

False

o

2.

True

2. Question All of the following objects may have a queue EXCEPT o

1.

Accounts

o

2.

Cases

o

3.

Custom Objects

o

4.

Leads

3. Question A sales manager would like to view a dashboard from the perspective of different users and switch between users without editing the dashboard, how would an administrator enable this? o

1.

Grant the sales manager the "View my Teams Dashboard" permission

o

2.

Grant the sales manager the "Manage Dynamic Dashboards" permission

o

3.

Create the dashboard as a dynamic dashboard

o

4.

Grant the sales manager the "Drag-and-Drop Dashboard builder" permission

4. Question A user can still report on a field they have access to, if it is hidden from the page layout o

1.

True

o

2.

False

5. Question Which of the following fields CANNOT be a controlling field for Dependent Picklists? o

1.

Custom Checkbox

o

2.

Standard Picklist

o

3.

Custom Picklist

o

4.

Custom Multi-Select Picklist

6.

7.

8.

9.

6. Question A Sales Manager would like to get a report of opportunities grouped by sales stage. What kind of report meet this requirement: o

1.

Summary

o

2.

All Salesforce Reports

o

3.

Tabular

o

4.

Matrix

7. Question Fields which are hidden using Field-Level-Security are still subject to Validation Rules? o

1.

True

o

2.

False

8. Question Where can you make a field required? (Select all that apply) o

1.

Page Layouts

o

2.

Validation Rules

o

3.

Field Edit page

o

4.

Record Type

o

5.

Workflow Rule

9. Question A user can save a record even if a data validation error message appears o

1.

True

o

2.

False

10. 10. Question A user would like to generate a list of contacts for a mailing list. What type of report would be the most appropriate to use? o

1.

Matrix

o

2.

Summary

o

3.

Joined

o

4.

Tabular

11. 11. Question What are the different types of Sharing Rules? o

1.

Case Sharing Rules

o

2.

Account Sharing Rules

o

3.

Lead Sharing Rules

o

4.

Custom Object Sharing Rules

o

5.

Solution Sharing Rules

12. 12. Question What is a Junction Object? o

1.

A Many-to-Many relationship created with two lookup relationships

o

2.

A Many-to-Many relationship created with two lookup master-detail relationship

o

3.

An object type to connect external web services

o

4.

A standard object

13. 13. Question Which of these is not a Salesforce feature? o

1.

Email to Lead

o

2.

Web to Lead

o

3.

Web to Case

o

4.

Email to Case

14. 14. Question What permissions are needed to import leads and contacts to a Campaign? o

1.

Marketing User permission set

o

2.

Marketing user profile

o

3.

Marketing user checkbox & profile

15. 15. Question When are Data validation Rules Enforced? o

1.

Upon editing a field

o

2.

Upon closing the record

o

3.

Upon saving a record

o

4.

Upon opening a record

16. 16. Question A customer service manager would like to automatically assign cases to the most appropriate agent to handle the request. What feature could be used: o

1.

Case Escalation Rules

o

2.

Case Assignment Rules

o

3.

Email to Case

o

4.

Web to Case

17. 17. Question Which profiles listed are a standard Profile? Select all that apply o

1.

Standard User

o

2.

Marketing User

o

3.

Invoice Manager

o

4.

Contract Manager

18. 18. Question What is the maximum number of Components available on a Dashboard? o

1.

5

o

2.

10

o

3.

20

o

4.

50

19. 19. Question Quotes & Opportunities are part of which cloud product?

o

1.

Analytics Cloud

o

2.

Sales Cloud

o

3.

Service Cloud

o

4.

Marketing Cloud

20. 20. Question If the Org Wide Default is Public Read/Write, what feature in Salesforce is needed to restrict access to that object? o

1.

Profile

o

2.

Role Hierarchy

o

3.

Record Type

o

4.

Page Layout

21. 21. Question You can use standard reports when creating Dashboards? o

1.

True

o

2.

False

22. 22. Question A customer service manager would like to automatically assign cases to the most appropriate agent to handle the request. What feature could be used? o

1.

Case Escalation Rules

o

2.

Case Assignment Rules

o

3.

Email to Case

o

4.

Web to Case

23. 23. Question When a lead is converted, it becomes an Account, Contact, and Opportunity (unless you opt out of creating an opportunity) o

1.

False

o

2.

True

24. 24. Question Which of these actions can be triggered from a Workflow? o

1.

Field Update, Email Sent, APEX Trigger, New Task

o

2.

Email Sent, Field Update

o

3.

Create Object, New Task, Email Sent,

o

4.

Field Update, New Task, Email Sent, Outbound Message

25. 25. Question Workflow cannot be triggered upon import o

1.

False

o 2. True o 26. 26. Question Which statements about custom summary formulas in reports is true? o

1.

Reports can be grouped by a custom summary formula result

o

2.

Custom summary formulas can be used in a report built from a custom report type

o

3.

Custom summary formulas can reference a formula field within a report

o

4.

Custom summary formulas can reference another custom summary formula

27. 27. Question To track revenue gain or loss based on currency fluctuations, you must implement what feature? o

1.

Territory Management

o

2.

Advanced Currency Management

o

3.

Sandbox

o

4.

Multi-Currency

28. 28. Question An Approval Process begins when a record is.. o

1.

Submitted for Approval

o

2.

Edited

o

3.

Saved

o

4.

Created

29. 29. Question What can an email template contain? o

1.

Attached File

o

2.

Text

o

3.

Macro

o

4.

Merge Field

30. 30. Question What should a system administrator use to disable access to a custom application for a group of users? o

1.

Page Layouts

o

2.

Web Tabs

o

3.

Sharing Rules

o

4.

Profiles

31. 31. Question Can you uninstall an App Exchange application once it has been deployed? o

1.

Yes

o

2.

No

32. 32. Question Is it possible for a user to own a record and not see it? o

1.

False

o

2.

True

33. 33. Question What should a system administrator consider before importing a set of records into Salesforce? o

1.

Currency field values will default to the personal currency of the record owner

o

2.

Validation rules are not triggered when importing data using the import wizard

o

3.

Data should be de-duplicated in the import file prior to import

o

4.

The import file should include a record owner for each record

34. 34. Question An Marketing manager would like to generate a list of contacts for a mailing list. What type of report would be the most appropriate to use: o

3.

Tabular

o 4. Mailing o 35. 35. Question In which scenarios will the sharing button appear? o

1.

When the sharing model for the object is private or public read only

o

2.

When the sharing model for the object is private

o

3.

It will always appear

o

4.

When the sharing model for the object is public read/write

36. 36. Question You can restrict a profiles view to a certain field by using which feature? o

1.

Profiles

o

2.

Roles

o

3.

Field Level Security

o

4.

Permission Sets

37. 37. Question Which of the following are standard Salesforce Objects? o

1.

Ticket

o

2.

Opportunity Product

o

3.

Contract

o

4.

Pricebook

38. 38. Question Field Level Security or Page Layout can be used to make a field required

o

1.

True

o

2.

False

39. 39. Question How many objects may be imported or updated using the data loader in one operation? o

1.

5

o

2.

Unlimited

o

3.

1

o

4.

10

40. 40. Question What is conditional highlighting for reports? o

1.

Lets you make calculations on custom fields

o

2.

Shows you visual highlights depending on a threshhold

o

3.

You can set conditions that when met, will report the calculated fields

o

4.

Users can highlight particularly interesting parts of a report

41. 41. Question The Sales Director wants to be alerted to deals that are greater than $1,000,000. Which tools can you use to achieve this? o

1.

Ask the Sales Director to create a list view which shows Opportunities greater than 1,000,000

o

2.

Create a report and monitor it daily

o

3.

Workflow - Create a workflow to send an email if an Opportunity amount is great than 1,000,000

o

4.

Big Deal Alerts

42. 42. Question You want to give a profile access to a custom object. What would be the best way to do this? o

1.

Clone a standard profile and grant additional access

o

2.

Create a new profile and grant access

o

3.

Edit a standard profile

o

4.

Create a permission set and assign it to relevant users

43. 43. Question Formulas ignore Field Level Security settings o

1.

False

o

2.

True

44. 44. Question Which of these objects can you map a field to on lead conversion? o

1.

Account

o

2.

Contacts

o

3.

Cases

o

4.

Opportunities

45. 45. Question What is a Bucket Field? o

1.

A custom field that can be created to store a finite amount of values

o

2.

A custom field that can be created to group values

o

3.

Used in reports to categorize and group report values

o

4.

Used to group multiple workflows

46. 46. Question How do you delete a user? o

1.

Deleting all information from their profile.

o

2.

Going to their profile and clicking the delete button

o

3.

Using an external application

o

4.

You cannot delete a Salesforce User

47. 47. Question Why should you consider using the Import Wizard over the Data Loader?

o

1.

You need field auto-mapping functionality

o

2.

If you need to import more than 1,000,000 records

o

3.

If you require some De-Duplication

o

4.

If you need to import to custom objects only

48. 48. Question A users security token will be refreshed every time their password is changed. o

1.

False

o

2.

True

49. 49. Question What type of report cannot be used to populate a chart in a dashboard? o

1.

Summary

o

2.

Matrix

o 3. Tabular 50. 50. Question What are the ways leads can be captured with Salesforce? (Choose two answers) o

1.

Web to Lead

o

2.

Email to Lead

o

3.

Lead Assignment

o

4.

Lead Import

51. 51. Question When converting a Lead, what values are transferred to the Opportunity? o

1.

Amount = Lead Amount

o

2.

Close Date = Last day in fiscal quarter

o

3.

Stage = First stage in list

o

4.

Close Date = Today

52. 52. Question You can make fields visible, read-only, and required using Page Layouts.

o

1.

True

o

2.

False

53. 53. Question What is a roll-up summary field? o

1.

o

2. A roll-up summary field is a custom field that aggregates child record information into the parent record

o

3.

A roll-up summary field lets you rollback the data that was changed last week

o

4.

The roll-up summary field gives you a summary of the data type and object relationship.

The roll-up summary field is accessible via the API

54. 54. Question Data loss can occur when changing fields from the following types (choose all that are correct) o

1.

To a Number field from any other type of field

o

2.

Changing from a Number field to a Text field

o

3.

Changing from a checkbox to any other type of field

o

4.

Changing from a multi-select picklist to any other type

55. 55. Question Standard picklist fields cannot be dependent fields o

1.

False

o

2.

True

56. 56. Question A system administrator needs to restrict users ability to view a dashboard. How can this be accomplished? o

1.

Restrict the access to the folder that the source report is located

o

2.

Disable access to the dashboard on the users profile

o

3.

Create a sharing rule to restrict the access

o

4.

Restrict the access to the folder that the dashboard is located

57. 57. Question Gauge and metric dashboard component types are based on what from a report? o

1.

Chart

o

2.

Grand Total

o

3.

Average

o

4.

Sum

58. 58. Question Is it possible to share a custom object record manually? o

1.

False

o

2.

True

59. 59. Question What is true about dynamic dashboards: o

1.

A dynamic dashboard will refresh automatically several times a day

o

2.

A dynamic dashboard will show data according to the user's security settings

o

3.

If a user wants to customize the dashboard, they should use a dynamic dashboard

o

4.

In dynamic dashboards, the source reports used can vary according to the user

60. 60. Question A tab is automatically created when you create a custom object. o

1.

False

o

2.

True