Active Listening Skills 1

ACTIVE LISTENING SKILLS 1

DEFINITION Refer to ways of listening and responding to another person that improve mutual understanding.

THE BENEFIT OF ACTIVE LISTENING • Enables people to listen attentively to others • Avoid misunderstanding • Tends to prompt the speaker to explain more

2.1 DISTINGUISHING DETAILS The primary goal of most listening efforts is to understand the message or important detail being conveyed verbally.

How to distinguish details 1. 2. 3. 4. 5. 6.

Avoid distractions. Think ahead of the speaker. Summarize what a speaker is saying. Identify speaker’s evidence. Listen between the lines. Be aware that listening is affected by emotions. 7. Remain focused.

ACTIVITY 2.1 Question 1 : Which of the following is not an ingredient in the recipe ? B : Oat Bran Question 2 At what temperature should the oven be set ? B : 375 Degrees Fahrenheit Question 3 When do you add in the vanilla and egg ? C : Once the sugar, margarine and shortening are light and fluffy

Question 4 : Which of the following statements is true ? B : Bake the cookies for half an hour. Question 5 : How do you place the dough onto the baking sheet ? B : Use the teaspoon to scoop the dough onto the baking sheet.

ACTIVITY 2.2

TAPE SCRIPT 2.2.1

What is the caller’s name ? Answer : Benjamin Tan Who does s/h want to speak to ? Answer : John What is the name of the company ? Answer : Ocean Company Do you think the caller spoke to the person he was calling. Answer : No

ACTIVITY 2.2

TAPE SCRIPT 2.2.2 It was midnight and two men are outside her house

Maria

ACTIVITY 2.2 TAPE SCRIPT 2.2.3 Q 1 : What place did the caller call ? Apex Electrical Shop Q 2 : Whom does s/h wish to speak to ? Chong Q 3 : What happened ? Mrs Julie’s washing machine won’t spin.

ACTIVITY 2.2

TAPE SCRIPT 2.2.4

Answer : SBCA Answer : a) There are a lot of stray dogs in the neighbourhood. b) Her neighbour’s dog is not treated well – it is always tied up and it is suffering. Answer : He want her neigbour’s name and address.

IDENTIFYING TOPIC, MAIN IDEAS AND SUPPORTING DETAILS • The topic/theme of a text is its general focus and message. • Also known as the subject. • The main idea is the “key concept” or specifically the subject matter being expressed. • The supporting detail give more information about the topic and main idea (s). • Generally, a speech can be divided into three parts :. – The introduction – The development – The closing / summary

ACTIVITY 2.3 TAPE SCRIPT 2.3.1 Question 1 : Who did you call ? Answer : Nokia

Centre

Question 2 : What Happened ? Answer : Does not

know how to insert the new SIM Card

Inserting a SIM Card ( Safety Reminders ! ) 1. Keep all miniature SIM cards out of small children’s reach. 2. The SIM card and its contacts can easily damaged by scratches or bending. Be careful when handling, inserting or removing the card. 3. Before installing the SIM card, always make sure that the phone is switched off and then remove the battery

Inserting A SIM Card ( How To Insert Your SIM Card ) Step 1 : Press the locking , catches slide the cover open, and lift the cover. Step 2 : Push the two catches in the opposite directions and lift the battery.

Step 3 : Slide the SIM card carefully into the SIM card slot. Make sure that the golden connector on the card are facing downwards and that leveled corner is on the left . Step 4 : Align the golden connectors on the battery with the corresponding connectors . Step 5 : Insert the two catches of the back cover in the slots in the phone and slide the corresponding cover towards the bottom of the phone until it snaps .

ACTIVITY 2.4

TAPE SCRIPT 2.4 (a)

( Voicemail Message on a Mobile Phone )

What the caller’s name ? Answer : Jeffery. What does he want Ann to do ? Answer : He wants Ann to take his wallet and gives it to his friend, Siva. Where did he leave the wallet ? Answer : In his back pocket in his black jeans. Why does he want Ann to give it to his friend ? Answer : He wants to use his ic and RM 30.

ACTIVITY 2.4 TAPE SCRIPT 2.4 ( b ) ( Answering Machine Message )

1 : Who is the caller ? Answer : Jinny 2. Which company does she work with ? Answer : Bintang Superstore 3. Why did she call ? Answer : To inform En Ahmad that he won a lucky draw contest, December last year.

4 : What has En Ahmad won ? Answer : Consolation prize, a hamper worth RM 200. 5. What’s the number he has to quote to claim the gift ? Answer : 556990. 6. Where is the shop ? Answer : NOT YET 7. Does the shop open everyday ? Answer : 9.00am to 6.00pm ( Monday to Saturday ). 8. What is the deadline for picking up the gift ? Answer : At the end of this month. 9. What is the caller’s mobile phone number ? Answer : 012 4568008

ACTIVITY 2.4 TAPE SCRIPT 2.4 ( c ) ( Radio Announcement )

Recycle Contest

Petaling Jaya Manipal Council

Live performance by the beach boy

Pn Maimon

31 July, 9.00am to 3.00pm

03 79577867

At Petaling Jaya field

No (individual Rm10, team Rm20

ACTIVITY 2.4 TAPE SCRIPT 2.4 ( d ) ( Heimlich Manoeuvre )

1 The Heimlich Manoeuvre is a method that anyone can

use to help someone who is choking on a piece of food.

2 The first thing you should do is stand behind the

choking person and put your arms around his waist.

3 Then make a fist with one hand and grasp the fist with your other hand. Put your hands just below his rib.

4 Finally, press your fist into the victim’s abdomen with a quick upward movement

5 If the person is still choking, you may need to repeat the manoeuvre.

ACTIVITY 2.5

TAPE SCRIPT 2.5

Cause

Effect

1. Heavy rain for several days

Water levels in rivers and dams rose. Low-lying areas flooded. People moving things to higher drier places. People seeking refuge in relatives home inland.

2. Stress in the office.

No time for children. Can’t sleep.

3. Drought.

Land becoming a dustbowl and barren.

4. Teachers not taking their duties seriously.

School results declining. School indiscipline on the decline.

5. Scaffolding gave way / human indifference.

Three construction workers killed.

2.4 IDENTIFYING TIME (CHRONOLOGICAL) ORDER RELATIONSHIP • Event of procedures are often described in the order occur in time or chronological sequence. • The order is important and changing. It would change the meaning. • The steps and timing is essential of each stage be followed closely.

Signal words for time order are… • • • • • • •

first, second, third before, after when later until at last next

• • • • • • •

subsequently meanwhile afterwards stages procedures thereafter finally

ACTIVITY 2.6

TAPE SCRIPT 2.6

Leave the goat, take the grass. Leave the grass, take the goat. Take the goat across. Return, take the dog across, bring the goat back.

IDENTIFYING COMPARISONCONTRAST RELATIONSHIP An awareness process. Begin to formally note the similarities and differences. Compare find similarities. Contrast differences. Analogies are used for making comparisons. But comparisoncontrast relationship implies that there’s some significance to discovering and understanding both. • Comparison and contrast use for : . • • • • •

– – – –

All kind of profound intellectual reasons A lot of practical ones In order to evaluate which is better More suitable in a particular situation

 It is because we are trying to decide in some way between two things.

ACTIVITY 2.7

TAPE SCRIPT 2.7 Advantages of Living in the Countryside

Advantages of Living in a Town

1. Fresh clean air – good for health. 2. Lack of full amenities (Public library, hospital) 3. Absence of hustle and bustle of town life. 4. Can spend more time with the family. 5. Everything is fairly close by. Frees time. 6. Lower cost of living. Easier to save.

1. Can enjoy full amenities such as public libraries and hospitals.

IDENTIFYING SIMPLE LISTING RELATIONSHIP • Used by speakers to list in order goals and objectives to share with or convey to listeners. • To link simple or minor ideas to major topic. • Speakers job is to make the oral framework clear and easy followed by audience. • Listeners need to grasp the structure of the talk that they have a framework to hang and list all the details. • Listing pattern is important. • A common form of listing relationship for this kind of talk/speeches called chaining. • The problem with this technique is if the audience’s attention wanders, and link has been lost during period of inattentions, it will be difficult for them to see the relationship with previous points. • It more difficult to remember the whole chain, since the structure of talk only provides links between any two adjacent items.

ACTIVITY 2.8

TAPE SCRIPT 2.9 •

Crow and sparrow neighbours. Storm – sparrow lost home. Crow invited her to share nest.

•

Next day, sparrow built own home beside crow. Became very good friend.

3. Sparrow killed in. 4. Crow feel ill and little later, it died.

Pay close attention

Perceivable structure

ACTIVE LISTENING

Must be clear

Stay focused