230978586-mis-in-hotels.pptx

MIS in Hotels

By Vivek Kumar

Need For MIS • Need for rapid information • Information is the key for decision making • Right information at the right time, at the right place and faster • Rapid growth of the hotel business

• A management information system (MIS) provides information that organizations need to manage themselves efficiently and effectively • Use of information technology in hotels for ensuring that all operations, including accommodation, food & beverages and other hotel services run smoothly and effectively

MIS in Hotel

1. Central Reservation System (CRS) Central (or computerized) reservation system that controls and maintains the reservations for several hotels in one location, and automatically redirects the reservation to the required hotel.

Hotel Central Reservation System & Its Features!!! The main advantage is the unique inventory, which is not commonly available and the pricing. CRS or central reservation system is a computerized system that revolves around storage and distribution of information concerning resorts, hotels and host of lodging facilities.

Functions in Hotel CRS • Conduct reservation inquiry. • Determine room and rate availability. • Create reservation record. • Confirm reservation record. • Maintain reservation record. • Produce reservation reports. • Research, plan, and monitor reservations

The information's stored in Hotel CRS. Information includes room types, room rates, conditions, inventories, plan rate architecture, reservation information, graphical information in the form of video, pictures and detailed hotel information like address, phone and fax numbers and geographical code information.

2.Front desk Front desk is a no-compromise,

Enterprise Level management solution that offers a long list of powerful features to streamline your work and enhance productivity. Such a system would usually bring forth an impression of a Complex application that could take days to understand and months to master. A long & taxing training may appear inevitable, and so would the efforts to retain the operational staff that is trained.

3.Housekeeping

All communication — regarding rooms that need to be cleaned, inspected and/or repaired will be get linked with the front office. The Housekeeping module lets you organize rooms quickly, and lets you manage the job of assigning work to your Housekeeping team and monitor them with minimal fuss.

• System automatically assigns room status at the beginning of the day (dirty or inspect). • Daily Housekeeping report : Staff access a printable report of daily check-ins, checkouts, occupancies, vacancies, and maintenance notes as well cleaning instructions • Staff can return to the report and change the status from dirty/inspect to “Cleaned” or “Inspected”. • Staff may also change classification to “Repair” if there exists a maintenance issue with the room. • Notes on a repair can be included with updates. Repair issues persist as notes for the room with only unresolved repairs appearing on the daily housekeeping report. • Housekeeping is a separate security area so users may be granted clearance to this module with or without clearance to other modules.

4. Maintenance

Rajadhani Group Of Hotels use

“With a good MIS support, the hotel management becomes more efficient, the tracking and monitoring the functional targets becomes easy”

Thank You…