2009 Mal

Michelle A. Lindsey 6325 Wescates Court Brentwood, TN 37027 Phone: 310-251-0348 Email: [email protected] OBJECTIVE A position effectively applying my proven expertise in establishing and streamlining operational procedures within the sales administration, customer relations and operational functions. PROFILE  Results-oriented Administrative Professional with a background in Customer Service and Sales within high-tech and retail industries.  Proven ability to design, modify and implement policies and procedures that improve customer satisfaction, increase employee productivity and enhance efficiency.  Computer literate with knowledge of: AS400, Oracle, Windows, Microsoft Office, Outlook and Lotus Notes CAREER JOURNAL CELESTRON – Torrance, CA 2/08-9/08 Sales Coordinator  Prepare sales presentations for Regional Sales Managers and VP of Sales.  New vendor set ups and item set ups forms providing product details and images.  Responsible for shipment of samples for presentations and photography.  Provide support for trade show set ups; product for display and supporting documentation.  Schedule meetings, make travel and meal arrangements.  Oversee rebate offers and promotions, resolving related consumer escalations, payment and resulting statistics.  Maintain and update master dealer file for email blasts and promotional mailings.  Enter new dealers into Syteline database.  Daily, weekly and quarterly sales activity reports. KNOWLEDGE ADVENTURE – Torrance, CA 1/07- 2/08 Marketing & Sales Coordinator (reporting to Chief Marketing Officer)  Gather and burn artwork asset files for licensed distribution channels of Educational Software in the US and Internationally.  Review artwork; verify correct logo and trademark usage, system requirements, grammar and spelling errors for final approval.  Responsible for shipment of samples as required using UPS Campus Ship.  Maintain and coordinate calendar for CMO and VP of Sales using Microsoft Calendaring.  Schedule meetings, reserve conference rooms and call in lines, make travel arrangements.  Prepare and track expense reports.  Maintain and update Marketing Calendar.  Proof press releases and marketing copy. Prepare press kits.  Complete and submit item set up forms for new products. CITIZEN WATCH COMPANY of AMERICA – Torrance, CA 12/02 – 1/07 Vendor Relations Coordinator/Administrator/Sample Line Coordinator/Major Account Rep  Monitor vendor websites for changes/revisions/updates in customer requirements and procedures.  Act as liaison/negotiator with buyers and transportation managers regarding compliance issues and chargeback reversals.  Review and interpret Vendor Compliance Manuals/Routing Guides ensuring compliance with customer requirements.  Distribute changes in requirements; coordinate meetings and conference calls with affected departments.  Create and update profiles for each account detailing freight, insurance, product labeling and ticketing, carton labeling, weights and measurement requirements.  Maintain account contact information; contact names, phone/fax numbers, bill to/ship to locations  Compile and maintain daily, weekly, monthly and year-to-date reports utilizing Excel spreadsheets.  Assist Customer Relations staff with inbound phone calls from retailers.  Assist Field Sales Representatives with shipping status and product availability information.  Track packages and initiate claims paperwork with carriers as needed.  Respond to inquiries received via the general Customer Relations email inbox.  Coordinate shipment of new sample line to 55 Field Sales Reps.  Responsible for overseeing sample line recall and inventory reconciliation.  Account Rep for Major National Account (2200+ store locations). Oversee daily EDI orders; review ship and cancel dates; correct errors; provide weekly open order report; respond to inquiries regarding special orders.

CAREER JOURNAL (continued) DISH NETWORK – Torrance, CA 9/02-12/02 Administrator  Sort and review technician’s daily work orders for accuracy and completeness  Invoice receivers out of stock and onto customer accounts using Oracle  Daily bank deposit/Archiving work orders  Cross reference reports to insure all parts used were accounted for. VIVENDI UNIVERSAL INTERACTIVE, Torrance, CA, 6/00 to 7/01 Inside Sales Coordinator/Assistant Support Regional Sales Managers and Account Managers for PC Software for Canadian accounts. Generate weekly/quarterly sales reports. Maintain accurate account contact information; contact names, phone/fax numbers, bill to/ship to locations. Review, process and enter faxed and/or EDI orders using Oracle; provide shipment-tracking information. Review, issue and process RMA’s for defective and stock balance returns using Microsoft Access. Maintain, update and distribute Price Lists and New Product Release Schedules. Provide information to buyers on new titles i.e.; UPC codes, descriptions, pricing and case pack quantities. Customer correspondence. Research invoicing and payment discrepancies. WORLDCOM WIRELESS (formerly Pacific Bell Video Services and Tele-TV), Torrance, CA, 8/97 to 6/00 Sales Coordinator/Assistant, for Director of Sales  Process and track sales data generated from sales activities of 60 field sales reps throughout Southern California; confirm serviceability of locations; maintain master address lists. Compile daily sales reports and commissions. Distribute and track usage of sales collateral materials; monitor inventory levels.  Process, track and fulfill customer inquiries/requests regarding service Multi Dwelling Units.  Incentive Administrator: compiling results of Supplier Incentive contests, i.e; SHOWTIME, HBO, STARZ; qualifying winners and coordinating awards.  Special Projects include: creating uniform documents and procedures for reporting daily sales statistics, CSG address entry requests; established standard procedures for submitting reports; trained sales supervisors and administrative personnel on policies, procedures, spreadsheets and accessing shared network files.  Ancillary duties include processing vendor payment documentation, preparing payroll reports, set up sales meetings, travel arrangements. EDUCATION & TRAINING Coursework in Business Management, El Camino College, Torrance, California REFERENCES Provided upon request. SALARY REQUIREMENTS Minimum $12 per hour