1_remedy Client Installation Slide

Remedy Client Installation Requirements for Thai:

Remedy Client Installation 1. Go to:

\\10.1.20.53\RemedySoftware User: mfec Password: mfec

2. Double click:

Launch.exe

Remedy Client Installation 3. Select Remedy User.

Remedy Client Installation 4. Click OK.

Remedy Client Installation 5. Click Next.

Remedy Client Installation 6. Click I Agree.

Remedy Client Installation 7. Click Next.

Remedy Client Installation 8. Click Next.

Remedy Client Installation 9. Select Installation Folder and click Next.

Remedy Client Installation 10. Click Add.

Remedy Client Installation 11. Enter AR Server Name: Remedy and click OK.

Remedy Client Installation 12. Click Next.

Remedy Client Installation 13. Click Finish.

Remedy Client Configuration 1. Go to:

Start > Programs > Action Request System > Remedy User

Remedy Client Configuration 2. Enter your name in a lower case and click OK.

Remedy Client Configuration 3. Click on icon. 4. Enter Remedy Support and click Find.

Remedy Client Configuration 5. Select Remedy Support Right click and select Create Shortcut.

Remedy Client Configuration 6. Save it on Desktop.

Remedy Client Configuration 7. Log in to Remedy Support

Remedy Support.ARTask

Remedy Client Configuration 8. Select Tool > Options…

Remedy Client Configuration 1. Select Advanced tab 2. Enter Remedy in the Report Server field. 11. Select ODBC Use Underscores. 12. Click OK.

Remedy Client Configuration

FINISH!