1554300797922_a Report.docx

A REPORT ON STUDY OF CURRENT ACCOUNT AND SAVINGS ACCOUNT (CASA), AND HOME LOAN OF UCO BANK BY ABHILASHA MBA II SEMESTER FMS-WISDOM

BANASTHALI UNIVERSITY

SUBMITED TO:

SUBMITED TO:

MR. M.C.DAS

Ms. Divya Mehta

UCO BANK SENIOR MANAGER

WISDOM Banasthali University

ACKNOWLEDGEMENT

This report titled as “a study of CASA and Home Loan at UCO Bank. It was a formidable task, but without the active guidance and help within and outside the organization, it would not have diluted into project.

I am extremely grateful to the Dr. Harsh Purohit (Dean, Wisdom). I am thankful to the entire team of UCO Bank at Darbhanga and also Mr. Mahesh Chandra Das (Senior Manager) who has shared their expertise and knowledge with me and without whom the completion of this project would have been virtually impossible. This present study is the result of continuous support and guidance of the eminent faculty member of my institute. I am internally and intellectually indebted to my mentor Ms. Divya Mehta (Assistant Professor) for having granted me guidance at every stage. I am indebted to all those who have been helpful throughout the process of writing this Report. I also acknowledge the blessings of my parents which always serve as a source of inspiration to me.

Abhilasha

TABLE OF CONTENTS TITLE PAGE

CERTIFICATE

ACKNOWLEDGEMENT

TABLE OF CONTENTS

PREFACE

STUDENT DECLARATION

EXECUTIVE SUMMARY

CHAPTER 1:-INTRODUCTION 1.1 INTRODUCTION

PREFACE

This project is submitted in the partial fulfillment of the requirement of the Master Program of Business Administration of the Banasthali Vidyapith Rajasthan. It is the outcome of the work I have undergone at “UCO Bank” Darbhanga. The objective of the training is to enable the trainee to observe and know the work of bank and gain knowledge of finance. As my area of interest is Finance, a project was provided to me titled “a study of CASA and Home Loan of UCO Bank”, so that I can understand and learn the work culture of bank. I did my Internship in UCO Bank, Darbhanga under the guidance of Mr. Mahesh Chandra Das (Senior Manager). I am pleased to work in this esteemed organization. The main emphasis of this training program was to develop knowledge of banking sector. I have tried my best to make this report a reader friendly and also did my level best to fulfill the objectives of the summer training.

DatePlace- Banasthali University

CHAPTER: - 1 INTRODUCTION

Today banking industry is one of the major industry of the country. World bank projects 5.7% of growth rate in fiscal year 2014 from 4.8% of last fiscal year. Here liquidity is controlled by Reserve Bank of India. Main reason for the growth of banking industry 1. India is growing country so most of the demand of credit is fulfilled by the banking industry. 2. For entry in this sector many barriers are there like: licensing requirements, investment in technology and branch network, capital and regulatory requirements. 3. Competition is high because of many public sector bank, private sector and foreign banks along with many non banking finance company competing in similar business segment. RBI is all set to issue new banking licenses soon. As banking sector is the most growing industry in our country. So I also want to become the part of this sector. This internship helps me to know about the CASA and Home loan to the individual.

OBJECTIVE OF STUDY:

1. To evaluate preference and satisfaction of customers for CASA products.

2. To understand the different benefits and differences of both the accounts.

3. To understand the process of giving home loan to individuals.

4. To experience the work life and work pressure.

5. To know practical implementation of my study in day to day business.

RESEARCH METHODOLOGY: To conduct a research scientific method must be followed. The study at UCO Bank is basically medium in which it is easy to collect information from the employees. So, the sampling method has been followed for this study. The analysis is based on primary and secondary data collected for this purpose. Sources of data: The data collected for the project work are from two sources that is primary and secondary sources.

Primary Data: The data collected for the project work are from two sources that is primary and secondary sources. 

Primary Data: All the people from different profession were personally visited and interviewed. They were the main source of Primary data. The method of collection of primary data was direct personal interview through a structured questionnaire.



Secondary Data: It was collected from internal sources. The secondary data was collected on the basis of internet, organizational books, news papers, management books, preserved information in the company’s database and website of the company.

Method of Analysis:Questionnaire filled by customers.

LIMITATION OF STUDY: 

It was not possible to understand thoroughly about the project in such a short period.



All the work was limited in some limited areas of Darbhanga, so the findings should not be generalized.



While making the project in UCO Bank. The main limitation that I faced was the secrecy adopted by the company in providing the information.



The respondents were too busy to provide me proper time that was required by me.

CHAPTER:-2 Company’s Profile

HISTORY

UCO Bank, formerly United Commercial Bank, established in 1943 in Kolkata, is one of the oldest and major commercial banks of India. Ghanshyam Das Birla, an eminent Indian industrialist, during the Quit India movement of 1942, had conceived the idea of organizing a commercial bank with Indian capital and management, and the United Commercial Bank Limited was incorporated to give shape to that idea. The bank was started with Kolkata as its head office with an issued capital of 2 crores and a paid-up capital of 1 crore. The bank, along with 13 major commercial banks of India, was nationalized on 19 July 1969 by the Government of India. Its name was changed to UCO Bank, in 1985, by an act of parliament as a bank in Bangladesh existed with the name “United Commercial Bank”, which caused confusion in the international banking arena.

INTRODUCTION

Mr. Arun Kaul is currently the Chairman and Managing director of UCO Bank.[1] UCO Bank's headquarters is on B.T.M. Sarani, Kolkata. During FY 2013-14, its total business was Rs 3550 billion. Based on 2014 data, it is ranked 1860 on Forbes Global 2000 List. Besides providing inland banking services through its vast network of branches in India, UCO Bank has a vital presence in the financial markets outside India. UCO Bank presently has four overseas branches in two important international financial centers in Singapore and Hong Kong and representative office at Kuala Lumpur, Malaysia and Guangzhou, China. and is considering proposals to open further branches in major financial centers across the globe.[7] UCOBANK has international presence for over 60 years now. The Bank's Regional presence includes 2894 branches and 2074 ATMs. The near Future will see a growth in the number of ATMs and Branches.[6] The governance of the Bank all around the nation's respective regional areas is managed by a network of 41 Zonal Offices and 10 Circle offices present in major as well as crucial parts of the country.

Company profile:

Parent Company

Government of India

Category

Banking

Banking and finance Sector

Tagline/ Slogan

Honours Your Trust

USP

Commitment to Customers

STP Segment

Individual and Industry banking

Target Group

Urban Sector

Positioning

Complete Banking solutions

Competitors

1. Indian bank 2. Union Bank of India 3. Dena bank

SWOT Analysis of UCO Bank Strength 1. Foreign exchange operations 2. Diverse asset portfolio 3. High portion of long term libilities 4. UCO Bank has over 2000 Service Units spread all over India, with two overseas branches in Singapore and Hong Kong 5. One of the oldest and major commercial bank of India

Weakness 1.

Lacks International presence.

2. Retail banking is lesser as compared to other bank. 3. Weak internet banking when compared to big banks

Opportunity 1. Small enterprise banking. 2. More penetration through rural banking

Threats 1. Economic slowdown 2. Highly competitive environment. 3. Stringent Banking Norms

CHAPTER:-3

Current and Savings Account (CASA), and Home Loan of UCO Bank

CURRENT ACCOUNT AND SAVINGS ACCOUNT

Current account (a/c) 1. Current a/c is demand deposit a/c that is primarily meant for facilitating settlement of transactions using cheques. 2. Banks do not pay interest on balances in current a/c. Generally, current a/c is maintained by business entities. 3. Individuals with large number of transactions, like those who actively trade in shares, also maintain current a/c. 4. There are no restrictions on the number of transactions that can be put through in a current account. 5. Considering the higher transactions cost involved in it, the minimum balance to be maintained in current a/c is higher than in savings a/c.

A current a/c can be opened by: 

An individual who has attained the age of majority



More than one individual in their names



Joint Hindu families



Sole proprietary firms



Partnership firm registered and unregistered



Clubs and societies



Trusts



Others executers and administrators, liquidators, government and semi government

Exceptions: 

Current a/c in the name of a minor should normally not be opened.



Current a/c to be operated under a thumb-impression, cross mark, or signature by hand of another person are not to be opened.

Savings account (a/c) Salient features 1. Propensity to save is a common trait among people. Often they are not sure of how much they can save every month. They may withdraw accounts according to their requirements and they are willing to accept reasonable restrictions on the amount and the withdrawals. 2. Savings a/c offer absolute liquidity and at the same time enable the depositor to earn some interest. 3. The rate at which interest can be paid in savings account is regulated by the Reserve Bank of India. 4. Payment of interest on savings a/c: 

Interest is calculated and payable on daily product basis.



Interest is to be calculated and paid into the a/c every half year.



Interests in savings a/c are calculated in the months of July and January for the periods January to June and July to December.



No interest is to be credited if an a/c is closed within 3 months from the date of it’s opening.



Interest calculated for the relevant half year is less than Re1.

5. Banks generally impose a limit on the number of withdrawals that can be made from a savings a/c in a month.

6. Certain minimum balance to be maintained in savings account.

Opening of saving a/c: 

By an individual in his/her name.



By more than one individual in their joint names.



On behalf of a minor by his natural guardian, or by the guardian appointed by the court.



By a minor in his/her name provided he/she attained the age of 10 years and can read and write.



By an illiterate person to be operated by his/her thumb impression without cheque facility



By the name of employee’s provident fund organization/gratuity fund of public/private ltd, companies subject to certain conditions.



HUF if it is not engaged in trading and business activity and the a/c is opened in the name of KARTA.

Facilities offered in savings a/c 

Deposits and withdrawals



Clearing of local cheques



Collection of upcountry cheques



Demand draft and electronic funds transfer



Debit card, which can be used at ATMs



Access to Internet banking



Access to phone banking services



Access to mobile banking services



Standing instruction for making regular payments

Interest Rate of Savings a/c Interest Rate payable on Savings Bank Deposit Accounts is @4.00% per annum with effect from 03.05.2011

Opening of current and savings accounts Know your customers (KYC) Knowing the identity of the customer has always been a basic requirement of banking law practices. The international banking community and banking regulators have been focusing a lot more attention on strengthening KYC policies and procedures of banks since late 90s. knowing the customers fully not just his identity and address but also activity, nature and volume of transactions he likely to put through the account, sources of his funds and also monitoring the activity in the a/c.

Objectives of KYC requirements as stated in RBI guidelines: 

To be aware of the identity of the customer



To be aware of the location of the customer



Manage risks associated with customers in a prudent manner



Prevent the banking system from being used by anti-social/ criminal/ terrorist elements

KYC Documentation 

Identity proof



Proof of communication address



PAN Card

Identity Proof Documents Identity proof establishes the proof of existence of the person who is interested in opening an account with the bank, all identity proof documents should have the photograph of the applicant and should be valid.

Address Proof Documents Address proof established that the customer who wants to open an account with the bank has a verifiable address. The communication address provided by the applicants has to be supported with the documentary proof, which bears the same address.

PAN Card It is important when it implies to fixed deposits exceeding Rs 50,000 placed with the bank through debit to party’s a/c or against crossed a/c payee instruments.

Documents accepted for identity proof 

Copy of PAN Card/ intimation letter in the name of the firm



Registration certificate



Last available Income Tax Assessment order



Sales Tax registration certificate



Valid shops and establishments Certificate



Valid trade licence



Any other certificate issued for registration/ operations/ business by local/ state/Central Government/ Government Agency

Documents accepted as address proof 

Permanent Account Number Intimation letter issued by IT authority. It must bear name, and address of the entity



Latest copy of Electricity Bill, not more than 3 months old



Latest copy of Telephone bill, not more than 4 months old



Sales tax registration certificate



Valid shops and establishments Certificate



Any other certificate issued for registration/ operations/ business/by local/ state/ central Government/ government Agency

Verification of Documents 

The document has been issued by an identifiable, reputed organization



Te document is valid



The name of the applicant in the opening form and the document are same



The details in the application form and in the document match perfectly. For example date of birth, address, signature have to be exactly the same



The original document is presented to the banker and there is no alteration or mutilation of the document.



The photograph of the applicant in the document has to be verified to ensure that it does not differ from the person signing as the applicant

Photographs 1. RBI has directed all the banks to obtain recent (not more than six months old) photograph (passport size) of all depositors/ account holders for all new a/c opened on or after 01-01-1994 2. The concerned a/c holder should sign on the backside of the photograph. 3. The photograph is to be attested by the officer opening the a/c or by the branch manager after being satisfied that it tallies with the face of the a/c holder. 4. Applicable for all categories of deposits a/c. (Two copies of photograph are to be taken one of which would be kept with the a/c opening form and another with the specimen signature card. In case of illiterates 3 photographs are to be obtained, two as above and third is on the opening page of pass book.)

Opening of accounts Account of individuals Opening of a bank account is the beginning of relationship based on trust. Trust has to be based on due diligence and banks have to follow the KYC guidelines in letter and spirit. A face to face interaction with the applicant at the branch or at the customer’s office or residence is an essential element of KYC procedure. For opening an account the following are required: 

Application Form duly filled in and signed by applicants.



Photograph of applicants



Identity and address proof of applicants. In case of joint accounts of blood relatives or married couple, identity and address proof of first applicant is sufficient. The applicants have to sign a joint account declaration form specifying the nature of their relationship.



Copy of PAN Card.

Accounts of Partnership Firm For opening a/c of partnership firm following documents are required: 

Account opening Form signed by all partners together with their photographs



Proof of identity of partners



Copy of pan card



Duly stamped Partnership deed- signed by all partners



Partnership letter. Partners should authenticate all the pages of partnership letter. It should be on firm’s letterhead.



Copy of PAN Card

All copies must be certified by the managing partner.

Accounts of companies For opening accounts of private and public limited companies following documents are required: 

Account opening form signed by all authorized signatories together with their photographs. The signatures to be verified by the company secretary.



Proof of identity of the authorized signatories



Copy of Income Tax Identification Number



Copy of Board Resolution



Latest list of all Directors with their Addresses duly dated and signed by company secretary



Copy of Certificate of Incorporation



Copy of Certificate of Commencement of Business



Copy of Memorandum of Association



Copy of Articles of Association



Separate proof of communication address of the company



Identity proof of all Authorized Signatories as per the Identity proof requirements for all individuals

Accounts of Trusts For opening a/c of Trusts following documents are required: 

Account opening form signed by all trustees together with their photographs



Proof of identity of the trustees



Copy of resolution of the trustees



Copy of the trust deed



Copy of pan card or tax exemption certificate

Vernacular Signature Where a current a/c is to be operated by account holders/authorized operator signing in vernacular signature Indemnity letter is to be obtained. Sign in other than the language of the region and English is known as vernacular signature. Depositors

To be signed by

A/C of individual

The a/c holder

Joint a/c

All the joint a/c holder

HUF a/c

Karta

Sole proprietary

The sole proprietary

Partnership a/c

All the partners who are to operate on the a/c by signing in vernacular

Ltd. Company a/c

The board resolution authorizing the opening and operation of the a/c should provide specific authority in favor of persons concerned to operate on the a/c by signing in vernacular

Clubs, societies, associations, schools a/c Trust a/c

Same as ltd company Same as per ltd company

UCO basic current deposit scheme SN

Salient

UCO Basic Current Deposit Scheme

Features 1

Minimum balances to

UCO Current Basic Minimum Balances Category

Metro

Urban

open Account And Minimum

Semi-

Rural

Urban Individual Rs.3000/- Rs.3000/- Rs.200/Others

Rs.5000/- Rs.5000

Rs.1000/-

Rs.2500/- Rs.2000/-

Average Quarterly Balances to be maintained in the Account 2.

Cheque Book Rs 3/- per cheque leaf

3.

Immediate

UPTO Rs.15000 per occasion

credit of Out station cheques 4.

PO/DD/TT/MT

Facilities available with applicable charges.

5.

NEFT

Waiver of charges on NEFT transactions uptoRs. 1 lac only. Thereafter, charges as applicable.

6.

RTGS

Charges as applicable.

Ledger Folio

7.

Charges as applicable

Charges Rs. 75/- per occasion

Balance

8.

Certificate Statement of

9.

Monthly one free, thereafter, Rs. 100/- per request

Account 

Cheque

10.

Base branch at same centre- Collection of local cheque by any CBS branch at the same centre where base branch is located –

Collection

FREE 

Inter

Sol



Charges

Non-base Branch of Other Centre - Outstation cheque collection charges plus fund transfer (Inter Sol) charges will be levied

Outstation Cheque Collection charges Cash Deposit

11.



For the Customers of our own Bank Inter Sol charges for Deposit of Cash at a Non-base branch at other SOL - FREE of charge



Deposit of Cash at any branch of other Bank for credit to account with our Bank Branch & vice-versa - will attract charges.



However, cash handling charges will be levied extra



UPTO Rs..25000/- per day - Rs. 10/- per Inter Sol Charges per

Cash

12.

Withdrawal 

At Local non base

transaction 

a)above Rs. 25000/-@ Rs. 1.75perthousand b)above Rs. 25000/-@ Rs. 3/-perthousand

branch and 

(No

Third

party

At

Self

withdrawal

Outstation

non base branch)

cash

restricted

withdrawal to Rs. 50000/-

allowed per

day

and at

Nonbase branch

13.

Charges

for Rs. 500 per Quarter

nonmaintenance of minimum quarterly average balance

14.

Charge

for



For Firms and Companies Rs. 500/-

closure

of



For Others Rs. 250/-

Account. within

(Note - No Charges shall be levied in case of death of depositor

12 months

and transfer of deceased Depositors Account to our other branch)

15. 16.

VISA

Debit FREE (Facility available for Individual Current Account-holders

Card

only)

e-banking

Available

facility Mobile Banking facility

Product of current a/c UCO CARE Features of UCO care current deposit a/c 1. Minimum balance to open a/c and minimum balance to be maintained in the a/c

At metro or urban centre

10,000

At semi urban centre

5000

At rural centre

2500

2. Cheque book

3. 50 cheque leaves free per half year thereafter Rs/3 per cheque leaf.

4. Immediate credit of outstation cheque limit Up to Rs. 25000/- per occasion.

5. PO/DD/TT/MT FREE: Up to Rs. 10000/- per day. Above Rs. 10000/-: 25% discount on applicable Charges.

6. NEFT FREE

7. RTGS 50% of applicable charges.

8. Ledger Folio Charges FREE.

9. Standing Instructions FREE within same branch only. Rs. 50/- for other branches per occasion.

10. Balance Certificate FREE.

11. Statement of Account monthly once Free. Thereafter, Rs. 100/- per request.

12. Cheque Collection At Same Centre Inter Sol Charges At same centre- Collection of local cheque by any CBS branch at the same centre where base branch is located – FREE Inter Sol charges on such transactions-FREE. Outstation At Other Centre - 50% Outstation cheque collection charges will be levied.

13. Cash deposit :- (By the customer/ his representative) 

Inter Sol charges for Deposit of Cash at a Non-base branch at other SOL Fully Waived No cash handling charges up to Rs. 50000/- per day.



Deposit of Cash at any branch of other Bank for credit to account with our Bank Branch & vice-versa will attract Banks applicable charges.

14. Cash Withdrawal 

At Local Non-base branch Self-withdrawal up to Rs. 50000/- per day -No Inter Sol Charges



At Outstation Non-base branc

15. Charge for closure of Account. Within 12 months 

For Firms and Companies Rs. 500/-



For Others Rs. 250/-

16. VISA Debit Card FREE Facility available for INDIVIDUAL Current Account-holders only

17. E-banking facility / mobile banking facility Available

18. Switching over of 'UCO basic current a/c’ holders to ‘UCO care current a/c scheme’ Existing basic current a/c holders who wish to avail facilities under ‘UCO care scheme’ shall have to switch over to this scheme with written request and an undertaking to satisfy the minimum balance criteria under the scheme

Product of Savings account Minimum Balances to open account and Minimum Average Quarterly Balances to be maintained in the account. A - Minimum Balances with Cheque-Book facility Category

Metro

Urban

Semi-Urban

Rural

Individuals

Rs. 1000

Rs. 1000

Rs. 500

Rs. 250

Others

Rs. 1500

Rs. 1500

Rs. 1000

RS. 250

Pensioners

Rs. 250

Rs. 100

Rs. 100

Rs. 100

B - Minimum Balances without Cheque-Book Facility Category All

classes

Metro

Urban

Semi-Urban

Rural

of Rs.500

Rs. 500

Rs. 250

Rs. 100

Rs. 50

Rs. 50

Rs. 50

depositors Pensioners

Rs. 50

Cheque Book 1 booklet free (20 cheque leaves) for per half year thereafter, Rs. 3/- per cheque.

Immediate credit of outstation cheques UPTO Rs. 15000/- per occasion.

PO/DD/TT/MT Facilities available with applicable charges.

NEFT/RTGS Facilities available with applicable charges.

VISA Debit Card Free

E-banking / Mobile Banking Available

Standing Instructions Facilities available with applicable charges.

Stop Payment Charges 

At Rural Branches: Rs. 50/- per instrument.



At Other Branches: Rs. 75/- per instrument.

Charges for non-maintenance of minimum Quarterly average balance 

At Rural branches with cheque facility : Rs.100/- per quarter



At Other Branches with cheque facility: Rs. 150/- per quarter



At all branches without cheque facility: Rs.100/- per quarter

Charges for closure of a/c within 12 months. 

Rs. 100/- For Rural Branches



Rs. 200/- for Other Branches

HOME LOAN Purpose 1. Purchase of land for construction of house. 2. Purchase of independent residential house/ready built flat. 3. Construction of independent house on own site. 4. Purchase of old house/flat not more than 30 years old. 5. Extension/repair/renovation of existing house/flat. 6. Purchase of flat from registered co-operative society. 7. Purchase of flat in bank’s approved society. 8. Furnishing of house to be constructed/acquired with UCO home loan. 9. Securing shelter in old age home in case of senior citizens.

Location

Purpose Construction/Purchase

Repair/Extension/Renovation

Metro/Urban/Semi Urban

No upper cap

25 lakhs

Rural

No upper cap

7.50Akhs

Quantum of loan (including for take over cases)

Eligibility criteria A) General 

An Indian resident



Minimum 21 years of age



Loan can be availed either singly or jointly



Husband-Wife



Parent-Son/Daughter

B) Income



Monthly income of spouse/child may be considered for calculating the eligible quantum of loan.



Income of son/daughter whose guarantee will available can also be considered for fixing the loan amount.



In case of joint property in the names of joint properly in the names of brothers/other close relatives, the incomes of these relatives can be clubbed for the purpose of computation of quantum of loan.



Zonal manager is the competent authority to permit the clubbing of income of close relatives and loan against joint properly.



In case of salaried class the last month salary and in the case of non-salaried class, the monthly income based on the assessed income of the last income tax assessment order/return should be considered.

Quantum of loan The area-specific maximum limits for construction/purchase are as under Location/Centre

For Construction/ Purchase/ For Repair/ Extension/ Takeover A/Cs

Metro/Urban/Semi-

Renovation

No upper limit

Rs.25 lac

No upper limit

Rs.7.5 lac

urban Rural

Loan entitlement 1. 80% of the project cost of construction or purchase price of house/flat (cost of registration and stamps not to be included) or 75% of the estimated cost in case of repair/extension/renovation of house/flat. 2. The total deduction including the EMI of the proposed loan should not exceed 60% of the gross income in case of gross monthly income(GMI) up to Rs50,000, 70%(subject to a minimum monthly take home pay of Rs20,000) for GMI above Rs1 Lakh. 3. 60 times of the Net Monthly Income of the borrower.

Processing Fee 0.5% of the loan amount, minimum Rs.1500/- & maximum Rs. 15000/-

Repayment The maximum period of repayment is 30 years/360 EMI but should not be beyond 70 years in case of all class of borrower.

Security & Guarantee 

EMTD of property financed.



No third party guarantee

Prepayment charge 

NIL

Tax Benefits Tax relief on principal and interest components of this loan would be available as per provisions prevailing under Income Tax Act.

Insurance 

Insurance cover on House Property under UCO Griha Raksha Yojana Scheme to cover the risk of damage to home by natural calamities



Critical illness cover for Home Loan borrowers UCO Griha Raksha Plus to cover the outstanding loan in case of (a) death/permanent total disability arising out of an accident and (b) being diagnosed for contracting any of the listed critical illness



UCO Griha Jeevan Suraksha to cover the outstanding loan in case of accidental or natural death of borrower

Margin 20% of the project cost excluding the cost of stamp duty, registration and other charges. Cost of land may be treated as margin. In case of purchase of land, the margin is 50% of the cost land subject to the loan towards the cost of land is registered to 30% of the project cost.

Interest rate of Home Loan Particulars

Effective Rate

Loan UPTO Rs. 30 lakhs

10.20%

Loan more than Rs. 30 lakhs but less than Rs. 10.20% 70 lakhs Loan of Rs. 75 lakhs and above

10.20%

CHAPTER:-4 DATA ANALYSIS AND PRESENTATION (On the basis of questioner filled by customers in the Bank) Q1.Your Age? TABLE Serial No.

Age Category

Percentage

1.

18-23 Years

20%

2.

24-29 Years

35%

3.

30-35 Years

30%

4.

35 Years and above

15%

Total

100%

GRAPH

15%

20%

18-23 Years 24-29 Years 30-35 Years

30%

35 & above 35%

Q2. Educational qualification?

TABLE Sr. No.

Category

Percentage

1

Under graduate

25%

2

Graduate

40%

3

Post graduate

35%

Total

100%

GRAPH

25% 35% Under graduate Graduate Post graduate

40%

Q3. Your Occupation? TABLE Sr. No.

Category

Percentage

1

Business

20%

2

Agriculture Sector

54%

3

Service

26%

Total

100%

GRAPH

20%

26%

Business Agriculture sector Service 54%

Q4. Do you want to open an account with UCO bank? TABLE Sr. No.

Category

Percentage

1

Yes

5%

2

No

80%

3

Will tell later

15%

Total

100%

GRAPH

5%

15% No Yes 80%

Will tell later

30

Q5. Do you have all the documents which are required to open an account? TABLE Sr. No.

Category

Percentage

1

Yes

60%

2

No

40%

Total

100%

GRAPH

29%

Lucrative 71%

Not lucrative

Q6.Are you aware of different terms and conditions which are very much essential to maintain an account at UCO Bank? TABLE Sr. No.

Category

Percentage

1

Yes

12%

2

No

88%

Total

100%

GRAPH

12%

Yes No 88%

Q7.What kind of account do you maintain in this bank?

TABLE

Sr. No.

Category

Percentage

1

Current Account

20%

2

Savings Account

49%

3

Loan Account

16%

4

Fixed Deposit

15%

Account Total

100%

GRAPH

15%

20%

16%

Current Account Savings Account Loan Account 49%

Fixed Deposit Account

Q8.Rank the following reasons for maintain savings account from 1 (most important) to 7 (least important) in order of their importance to you. TABLE

Sr. No.

Category

Percentage

1

Emergencies

2

2

Loss of income

7

3

Getting interest on

1

regular savings 4

Advanced education

5

5

Major purchases, such

4

as a car or home 6

Retirement

6

7

Overall financial

3

security

GRAPH

3

2

Emergencies 7

6

Loss of income Getting interest Advanced education

4

Major purchase 5

1

Retirement Overall financial security

Q9. Are you aware by the facilities which are provided by UCO Bank in UCO Home Loan? TABLE

Sr. No.

Category

Percentage

1

Yes

26%

2

No

74%

Total

100%

GRAPH

26%

Yes 74%

No

Q10.Are you satisfied with the facilities of UCO Home Loan? TABLE Sr. No.

Category

Percentage

1

Highly satisfied

15%

2

Satisfied

45%

3

Less satisfied

40%

Total

100%

GRAPH

Highly Satisfied Satisfied Less satisfied

FINDINGS  Mostly a/c opened by the customers in the branch 

Age group of 24-29



Graduates



Agricultural people

 Most of the people did not want to open a/c with UCO Bank  Most of the people were not aware about the facts that what are the documents needed to open an account and even they did not have the sufficient documents with them.  Mostly people want to open a savings account because only in this they get interest in their regular savings even with the transactions.  Most of the people were not aware about the facilities given by UCO Bank in UCO Home Loan and also they were not satisfy with the facilities given in this.

QUESTIONNAIRE Dear Sir/Madam,

I am a student of Banasthali University, Rajsthan and presently doing a project on “Current and Savings Account of UCO Bank”. I request you to kindly fill the questionnaire below and I assure you that the data generated shall be kept confidential. . Name: ……………………………………………………………………….. Address: …………………………………………………………………….. Contact No :®………………( O)……………… (M)……………………… City: ………...............Pin: ………………….State: ……………………….

Q1. Your Age: 

18 to 23 years



24 to 29

=



30 to 35

=



35 years and above

=

=

Q2. Education Qualification. 

Undergraduate

=



Graduate

=



Post graduate

=

Q3. Occupation? 

Business



Agriculture sector



Service

= = =

Q4. Do you want to open an savings account with UCO Bank? 

Yes

=



No

=



Will tell later

=

Q5. Do you have all the documents which are required to open an account? 

Yes

=



No

=

Q6. Are you aware of different terms and conditions which are very much essential to maintain an account at UCO Bank? 

Yes

=



No

=

Q7.What kind of account do you maintain in this bank? 

Current Account

=



Savings Account

=



Loan Account

=



Fixed Deposit Account

=

Q8.Rank the following reasons for maintain savings account from 1 (most important) to 7 (least important) in order of their importance to you. 

Emergencies

=



Loss of income

=



Getting interest on regular savings

=



Advanced education

=



Major purchases, such as a car or home =



Retirement

=



Overall financial security

=

Q9. Are you aware by the facilities which are provided by UCO Bank in UCO Home Loan?



Yes

=



No

=

Q10. Are you satisfied with the facilities of UCO Home Loan? 

Highly satisfied

=



Satisfied

=



Less satisfied

=

Date: Place:

Signature

Thank You

BIBLIOGRAPHY  https://www.ucobank.com/interest-rates/interest-

rates.aspx#.U9XUWe845UY  https://www.ucobank.com/interest-rates/interestrates.aspx#.U9XUWe845UY  https://www.ucobank.com/personalbanking/deposits.aspx#.U9XUkO845UY 