15 Maintaining & Troubleshooting Windows

Maintaining & Troubleshooting Windows

Maintaining Windows   

Patches, Updates, and Service Packs Automatic Update You have four choices: – – – –

Automatic (recommended) Download updates for me Notify me Turn off Automatic Updates

Managing User Accounts and Groups 

Using the Users and Passwords Applet in Windows 2000 – Creating a New User in Windows 2000

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Managing Users in Windows XP – Change the way users log on and off

Passwords 

Resetting Forgotten Passwords in Windows XP

Maintaining Windows (Hard Drive) 

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Error-Checking and Disk Defragmentation Temporary File Management with Disk Cleanup Registry Maintenance Security: – Spyware/Anti-Virus/Firewall

Optimizing Windows 

Installing and Removing Software – Adding or Removing Windows Components

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Installing/Optimizing a Device – Device Manager Adding a New Device  Driver Updates 

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Driver Signing

Optimizing Windows 

Performance Options – Used to configure CPU, RAM, and virtual memory (page file) settings

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Performance Console – Objects and Counters – System Monitor – Performance Logs and Alerts

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Resource Tracking – Task Manager

Preparing for Problems 

Table 15-1 shows which OS gets which tool

Preparing for Problems   

System Restore Backup or Restore Wizard (NTBackup) Windows 2000 Emergency Repair Disk (ERD)

– ERD itself is not a bootable disk. To use the ERD, you must first boot the system using the Windows installation CD-ROM. Follow these steps to repair a system using the ERD:  

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1. Boot the system using either your set of boot diskettes or installation CD-ROM 2. In the Welcome to Setup dialog box, press the R key to select the option to repair a Windows 2000 installation 3. The Windows 2000 Repair Options menu appears. You have the option of either entering the Recovery Console or using the Emergency Repair Disk 4. Press the R key to select the option to repair Windows 2000 using the emergency repair process

Preparing for Problems (Continue) 

5. The next screen offers the choice of Manual or Fast repair:

– Manual repair lets you select the following repair options: inspect the startup environment, verify the system files, and inspect the boot sector – Fast repair doesn’t ask for any further input

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6. Follow the on-screen instructions and insert the ERD when prompted 7.Your system will be inspected and, if possible, restored. When finished, the system will restart

Windows XP Automated System Recovery (ASR)

– Same as Windows 2000 Emergency Repair Disk

Preparing for Problems 

Backup Wizard – Tape Backup

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Installing Recovery Console – A text-based startup of Windows that gets you to a command prompt similar to the Windows command prompt – D:\i386\winnt32 /cmdcons

Troubleshooting Windows 

Failure to Boot – Some of the common errors you see at this point: No Boot device Present  NTLDR Bad or Missing  Invalid BOOT.INI 

– Attempt to Repair Using Recovery Console

Recovery Console

Troubleshooting Windows 

Attempt to Restore – Emergency Repair Disk (ERD) – Automated System Recovery (ASR)

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Rebuild Failure to Load the GUI – Device Drivers – Registry

Troubleshooting Windows 

Advanced Startup Options – – – – – – –

Safe Mode Safe Mode with Networking Safe Mode with Command Prompt Enable Boot Logging Enable VGA Mode Last Known Good Configuration Directory Services Restore Mode (Does Not Apply to Professional)

Troubleshooting Windows 

Advanced Startup Options – Continue – Debugging Mode – Disable automatic restart on system failure – Start Windows Normally – Reboot – Return to OS Choices Menu

Troubleshooting Windows 

Troubleshooting Tools in the GUI – Event Viewer – System Configuration Utility (MSCONFIG.EXE) – Services – System Files 

SFC /scannow

– System Restore